The staff was awesome, fast and friendly.LILLY P.
Customer Reviews for U-Haul at Knox Abbott
Pour nous contacter
Cayce, SC 29033
(@ Stop Light)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Richard was very helpfulSamuel M.
Le client n'a pas laissé de commentaire.REGINALD R.
Le client n'a pas laissé de commentaire.ANNA A.
We had a great experience once we got someone on the phone. The wait time on the customer service line was a bit long, but they were able to modify our reservation and that was very helpful!JASON A.
Le client n'a pas laissé de commentaire.JERMAINE T.
Richard at Knox Abbott was extremely helpful and made our experience exceptional!LUCIANWILLIAM L.
Le client n'a pas laissé de commentaire.JAMES S.
Le client n'a pas laissé de commentaire.Mark J.
Le client n'a pas laissé de commentaire.PAUL E.
Excellent service à la clientèleALLISON J.
Le client n'a pas laissé de commentaire.WALKING EAGLE B.
Le client n'a pas laissé de commentaire.eugene P.
Very friendly staff. Extremely helpul.Michael M.
Le client n'a pas laissé de commentaire.VIVIAN I.
Le client n'a pas laissé de commentaire.DUANE S.
Le client n'a pas laissé de commentaire.ROSEANNE H.
Le client n'a pas laissé de commentaire.Desirray M.
I hauled a BMW Z4 which suffered significant damage to the lower front bodywork due to insufficient clearance on the trailer. Some provisions should be mad to accommodate such vehicles. In order to rent a questionnaire is required asking about the tow and towed vehicles. Clearance issues should be noted here!Arthur I.
Le client n'a pas laissé de commentaire.charles B.
Easy pick and return- manager on duty was very helpfulDANIEL H.
Le client n'a pas laissé de commentaire.ROLANDO H.
The 15 foot truck I rented was clean and whatnot but it had severe transmission problems. It took forever to Automatically shift. Once weight was added to the truck the shifting turned into a hard jerk shift.MARQUITA H.
Richard is the best and the only reason I rented hereWallace M. | Expérience générale
Le client n'a pas laissé de commentaire.John R.
Richard W. was the best! Thank you for making the process so easy for us!DORASHA S.
Le client n'a pas laissé de commentaire.Nicole R.
My first experience was very pleasant I had no problems in and outGreg T.
Le client n'a pas laissé de commentaire.Tonilia A.
Le client n'a pas laissé de commentaire.regina G.
Le client n'a pas laissé de commentaire.ERIC W.
Le client n'a pas laissé de commentaire.Laura M.
My storage experience was excellent but my truck rental was negative. The staff worked diligently to remedy the issue which they did; but it took almost 3 hours before I could get underway. Facility certainly needs to be updated.Paulette V. | Expérience générale
Rental went very smoothly!!! Would definitely use again!TINA W.
Le client n'a pas laissé de commentaire.MATTHEW E.
When I got there there was only one worker and about 8 people in line. he had to check in all the trucks so it took awhile, which not his fault and he was supper nice and helpful. Since he had just checked in the trucks when I went to drive away the tire light was on and it wasn't completely cleaned yet. I then had to get help from another man that showed up and he was visibly annoyed and was trying to fix it. He had me back the truck up into the spot he need to fix it but I was moving slow and didn't move close enough. I was trying to move slow for precaution but it was clear he was annoyed with me and then I was getting anxious.Jessica D.
The general manager was very friendly and helpful. However, the overall rental experience was horrible! I made an online reservation three weeks prior to the date I needed the rental truck. I received an email indicating I would receive a phone call from U-Haul with instructions on where and when to pick up the truck. I never received a call and had to call U-Haul myself. After waiting over 45 minutes on hold I finally had a representative who was helpful in securing a truck for the following day at this location. This was not ideal as we had a reserved time to move into the apartment and getting the truck a day late put us behind on our move-in time.PATRICK M.
Wanted to pay cash for my additional mileage, not put it on my credit card. Only one person at the counter and there were customers ahead of me. Finally just left before she could check in my truck and agreed to have charges put on my card.Rebecca F.
The girl working here was super helpful and even recommended a great place to eat.CLAYTON G.
Le client n'a pas laissé de commentaire.Louis W.
Le client n'a pas laissé de commentaire.Amy L.
Le client n'a pas laissé de commentaire.Tara Z.
Le client n'a pas laissé de commentaire.WILLIAM H.
Manager did an awesome job!LEE W.
So accommodating!TRINITY B.
There was only one employee working and about 8 customers in line. I don't remember his name but he remained very professional and helpful under all that pressure. Great job!Robert K.
Le client n'a pas laissé de commentaire.Thomas V.
Le client n'a pas laissé de commentaire.SEAN O.
Le client n'a pas laissé de commentaire.RHIANNON L.
Richard did a great job getting me on the roadDAVID L.
Richard White was great to work with!REBEKAH L.
Everything was good and I will tell everyone how good u areBERNARD J.
Le client n'a pas laissé de commentaire.Victor F.
Everything was good even the employeeNICOLE J.
I don't recall his name (like Richard or Robert or Nathan) but he was super great. 10/10Steven C.
Excellent staff. All are very friendly and accommodating but you need more staffing to make the location a memorable customer experience.CHARLES D.
Le client n'a pas laissé de commentaire.LOUIS G.
Le client n'a pas laissé de commentaire.FRANK T.
Le client n'a pas laissé de commentaire.Christopher G.
Le client n'a pas laissé de commentaire.Mark T.
Le client n'a pas laissé de commentaire.MELISSA S.
Nothing; great guys/ fast service.TARA P.
I got the trailer back a day early, the service to unhook was easy. thanks.Jim M.
Richard was very helpful. The truck had a little trouble going up hills but it got the job done. Will be using again later this month when my son moves.LYNNETTE W.
Have written instructions in prominent location for after hours drop off of trailers. Online info can be very challenging for some of us to access, etc.HERBERT P.
Went to the original place to drop off, and it no longer exist. Tried to call the number, and the place wasn't even set up. Luckily there was a place next to me that was able to assist meDUANE T.
Get him more help.HARRY S.
Well taken care of - easy in, easy out! Thank you!ALAN Z.
Had a reservation at 430 for a 10' truck, but the person that rented it before me was late returning it. Ended up waiting until 6pm (I didn't mind, things happen, and it wasn't U-Haul's fault whatsoever. Richard, the guy behind the counter, is fantastic in every way and deserves recognition for his patience with every customer, his positive attitude during what was obviously a very busy day, and his kindness that made bad news feel like it wasn't so bad after all. Definitely returning to this location next time I need its services, and I hope Richard is CEO by that point because he deserves it.EVAN H.
Le client n'a pas laissé de commentaire.Paul H.
Le client n'a pas laissé de commentaire.EDUARDO R.
Le client n'a pas laissé de commentaire.Daniel E.
Richard was very nice and helpful! We would definitely use this location for any future needs.LORI L.
There was a mixup on pickup location with the contract location not being the location of the trailer. The trailer was only a 10min drive away, but I could have saved 30min total by knowing/going to the correct location first.Dale C.
After hours drop off, by 30 minutes.David F.
Van was old, seats were so worn they put a slip on cover over it, check engine light remained on entire time and the passenger side rearview mirror did not work. HORRIBLE and DANGEROUS vehicle.CURTIS M.
Le client n'a pas laissé de commentaire.WILLIAM H.
Le client n'a pas laissé de commentaire.Sally B.
Everything was great!! Thank you!VANESSA M.
Hire more employees like you have at this location, the customer service was excellent, I will returnPATRICK M.
Le client n'a pas laissé de commentaire.Les S.
Make all rentals be returned full of fuel so you long haul customers don't have to immediately have to stop to be able to complete there trip and estimate how much fuel they're gonna use.CORY H.
Le client n'a pas laissé de commentaire.LARRY M.
Make sure the customer service a customer receives from a call center, will be the same when the arrive at the brick & mortar u-haul store.AVERIN T.
Service was excellent and the gentleman taking care of me very professional.Brian B.
Sadly, it was quite a terrible experience. There was only one person in that site who was not only installing the hitch but also doing customer service for all other needs at the facility. I sat on the concrete waiting for the installation to be completed because they had no chairs. After the installation the hatch I'll stay back door would not close properly. The employee had not placed the back bumper back correctly. I had to help him plays the bumper back myself. It took 5 1/2 hours. Some damage did occur to the plastic portion of the bumper.It was truly a terrible experienceAndres L.
Le client n'a pas laissé de commentaire.James D.
The staff are always very professional, and very helpful. Having a blinker problem, the staff quickly tracked down the problem for me, swapped the fuse, and I was on my way. Great guys and gals up there, and they are my go-to for Uhaul.MICHAEL M.
Le client n'a pas laissé de commentaire.Sean B.
Your guy was nice friendly and very helpful along with every step of the way check-in and check-out.Darvin C.
Le client n'a pas laissé de commentaire.Dawn H.
Thank you to the General Manager. He really helped me in my time of need trying to find a truck last minute.Shakaylia M.
Nothing. Great service and professionalism.Dexter J.
Easy to work with on a tight scheduletyrell D.
Guy was really nice to work withmark K.
Le client n'a pas laissé de commentaire.ALI H.
Mike has done a great job helping us with our move!!!William B.
Employees were professional and super nice. Great experience overallKAREN K.
Laural has the best customer service!! I love her!Latoya W.
I was very pleased with the service that Laura provided. Great experience !!THOMAS R.
Le client n'a pas laissé de commentaire.Kevin B.
So helpful to disable veteranThomas J. | Premières impressions
Services supplémentaires à cet emplacement
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