Évaluations des clients U-Haul at Lake Ave

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul at Lake Ave

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

TREMECCA JHYAS-R N.
Évaluation :

Le client n'a pas laissé de commentaire.

Patrick C.
Évaluation :

Le client n'a pas laissé de commentaire.

sheila C.
Évaluation :

Le client n'a pas laissé de commentaire.

Kellee T.
Évaluation :

Contact me

Lynette V. G.
Évaluation :

Le client n'a pas laissé de commentaire.

Makeda J.
Évaluation :

Le client n'a pas laissé de commentaire.

GARY H.
Évaluation :

Le client n'a pas laissé de commentaire.

MILDRED P.
Évaluation :

Le client n'a pas laissé de commentaire.

Linda E.
Évaluation :

Fat Guy was So rude because I used cash.

MICHAELD P.
Évaluation :

Have at least two staff members on duty. Although he did a magnificent job, the one gentleman on duty had to tend to three different major tasks all by himself.

RACHEL L O.
Évaluation :

The customer service was excellent. The store was very busy, yet was running like a well oiled machine. I was very impressed by the young woman who was working by herself and handling the influx of customers with great patience and quickly yet accurately handled all transactions. I will rent from here again.

ROBERTJ D.
Évaluation :

Its all good..

Robert P.
Évaluation :

Le client n'a pas laissé de commentaire.

QUENNEL L P.
Évaluation :

Very good customer service

ROSE C.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL LEON C.
Évaluation :

The staff was rude and did not help me. I had to ask for her help 3 times. I spent about a hour just trying to leave. I was also charged for a dolly I didn't ask for.

LAQUINTAKEYAIRA W.
Évaluation :

Le client n'a pas laissé de commentaire.

Evelyn C.
Évaluation :

Le client n'a pas laissé de commentaire.

Tarnesha F.
Évaluation :

Customer service was off that day guy was rude unacceptable. Behavior at lake ave location in rochester ny

Steven R.
Évaluation :

Le client n'a pas laissé de commentaire.

Marquia R.
Évaluation :

Le client n'a pas laissé de commentaire.

Ruby Joy E.
Évaluation :

The place was trashy, the employees were unhelpful and the process was over complicated.

Trina T.
Évaluation :

Le client n'a pas laissé de commentaire.

Sheniece G.
Évaluation :

The attendant was ride and unhelpful! Had to wait for 30/45 minutes before I was helped! Then had to go on a wild goose chase hunt looking for the rental, which still has the cardboard box in the window! Just awful and unprofessional! Never again!

TANYALOUISE W.
Évaluation :

I was charged extra money for gas when I returned the cargo van I rented. I will he calling the office to complain. This is the 2nd time I returned a rental and was charged extra when I should not have been.

LUIS M F.
Évaluation :

Le client n'a pas laissé de commentaire.

ESSENCE DEZARE W.
Évaluation :

Le client n'a pas laissé de commentaire.

Constance H.
Évaluation :

Le client n'a pas laissé de commentaire.

Leticia B.
Évaluation :

Le client n'a pas laissé de commentaire.

Lauren T.
Évaluation :

This was my first time renting a uhaul on my own and everybody there both when I picked up and when I dropped it off was super helpful and quick to ask if I needed something any time I wasn't sure what I was doing

KEVIN J D.
Évaluation :

Person at the counter was very good.

CHERLYNE S.
Évaluation :

The customer service was horrible. The guy at the desk was so rude. I asked him a question and he told me to read the paper he gave to me no patient to answer questions and walk also in a rush. The unit I used had a strong cigarette smell and they over charged me I don't know why. I'll call them tomorrow to get my freaking money back.

TONI LYN J.
Évaluation :

Le client n'a pas laissé de commentaire.

Nadine F.
Évaluation :

Le client n'a pas laissé de commentaire.

GARY A D.
Évaluation :

Le client n'a pas laissé de commentaire.

NATASHA MONIQUE R.
Évaluation :

Explain how to leave the key in the lockbox because it wouldn't lock for me and i lock the key in the truck thinking the company has another key and got charged $75 for a key

Twanda W.
Évaluation :

Customer service great technology savvy rep who is patient and kind and crew very helpful great experiences

Chandra C.
Évaluation :

Staff is always on time and helpful

Kathleen N.
Évaluation :

They did an awesome job. Right from the reservation to the returning the truck. Everyone was awesome. I was very satisfied. Thank you very much..

Tamekia H.
Évaluation :

Le client n'a pas laissé de commentaire.

Alanda J.
Évaluation :

Le client n'a pas laissé de commentaire.

Joseph B.
Évaluation :

Le client n'a pas laissé de commentaire.

demetria J.
Évaluation :

Le client n'a pas laissé de commentaire.

DAVID E T.
Évaluation :

Excellent customer service here!! The woman (I am embarrassed I did not get her name) was super helpful... walked me through the process of downloading the app on my phone.. and just really a pleasant personality. Make sure you keep her in your company!

Ethan Lemuel K.
Évaluation :

Le client n'a pas laissé de commentaire.

GILLETTESARA G.
Évaluation :

I was almost hit by an employee when trying to enter the parking lot, and I waited inside the building alone for 10 minutes. Another customer had to go find an employee to help us. The employee refused to put on a mask when asked and was very rude.

William W.
Évaluation :

Great store. Your personnel recognize me when i walk thru the door

Carolyn M.
Évaluation :

Very nice 👌 and the staff was Great 👍

MICHAEL THOMAS S.
Évaluation :

I have rented from this location several times and every time things are ready to go making it a quick and easy check in and check out experience.

Cinthia A.
Évaluation :

It's my first time and I returned the truck well my friend and I returned the truck at 9:00 p.m. an hour before at 10:00 deadline but the store was closed and my phone went dead when I got home I turned it on and went to return truck and it says share location and it wasn't accepting my home location I'm just wondering how can I get my deposit back? I've been calling and I send up email and I hope to get a call soon but other than that everything went well I hope to hear from you guys soon thank you and have a blessed day

JOSHUA JOHN S.
Évaluation :

If customer does not choose to use dolly and blankets please remove for more room. Also, be more accurate with the pricing that you are advertising.

SHENELD F.
Évaluation :

Truly was the most pleasant and painless experience I've ever had with U-haul. The GM was professional, courteous and friendly!

JENNY A R.
Évaluation :

The staff was extremely rude to me when I picked up the uhaul and when I dropped it back off.

SAYKHAM MELISSA P.
Évaluation :

Good customer service

Kristie D.
Évaluation :

Le client n'a pas laissé de commentaire.

Montina L.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL J L.
Évaluation :

-The dolly in the back of the truck was not secure and bounced around like a pinball in the back of the truck (I had my own) -the lock on the back appeared to have been cut with bolt cutters and left but no new lock - the truck smelled very very strongly of marijuana the ENTIRE day

FRANCESN W.
Évaluation :

Le client n'a pas laissé de commentaire.

Gerald G.
Évaluation :

U-Haul was an excellent experience for me to move accurately

Portia F.
Évaluation :

No concerns or no comments

Anthony-Dounte M S.
Évaluation :

Have better customer service. The moment we walked In we were addressed with rudeness and terrible customer service. I have NEVER had such a bad experience with Uhaul in my life. I will never utilize this location again. I would've spent more just to go somewhere else because of the service here. Trash.

Christine R.
Évaluation :

Nothing! I was happy with both employees on pick up and drop off. They were extremely helpful and very friendly! Thank you

Sebonya B.
Évaluation :

I WAS CHARGED A HOLD AND then they took a payment. The system need to be set up to where They don't tie up funds

Stephen G.
Évaluation :

The staff is very friendly and professional

Suk S.
Évaluation :

Le client n'a pas laissé de commentaire.

MOLLIE MYERS R.
Évaluation :

Le client n'a pas laissé de commentaire.

CARLTONEARL B.
Évaluation :

Overall excellent service.

GLORIA E.
Évaluation :

Le client n'a pas laissé de commentaire.

Eric B.
Évaluation :

The lady behind the counter was very patient with another customer that was confused. The customer service was great. I was very impressed.

Tina J.
Évaluation :

Customer service could be improved significantly.

eileen W.
Évaluation :

Truck was due back at 7 pm. Arrived 15 minutes late. Couldnt get through on your site to return the truck. You took $150.00 up front then the next day charged me $43.00 extra!

Vanessa V.
Évaluation :

Le client n'a pas laissé de commentaire.

Daniel E.
Évaluation :

Le client n'a pas laissé de commentaire.

RISA R J.
Évaluation :

Le client n'a pas laissé de commentaire.

Alexander W.
Évaluation :

furniture blankets weren't included and I was charged for them.

JOHN E.
Évaluation :

Le client n'a pas laissé de commentaire.

RENEEDENISE N.
Évaluation :

Things were fine for me

TAMIQUEA J D.
Évaluation :

Le client n'a pas laissé de commentaire.

LEO PATRICK S.
Évaluation :

When reserving a specific piece of equipment dont allow the customer to select it at a location it isnt and then tell them there isnt a credit for the extra mileage that U-Haul added on.

Desrene B.
Évaluation :

Le client n'a pas laissé de commentaire.

Madeline P.
Évaluation :

Employees are very rude and unprofessional. I needed help and she made me feel like I was stupid instead of helping me I had to figure self check in out on my own

BRIDGET M. H.
Évaluation :

The person I worked with for pickup was knowledgeable, efficient, and made sure everything went smoothly. Kudos to her for her hard work!

ALVINDARIL R.
Évaluation :

Customer service needs improvement!

Genell W.
Évaluation :

The debit card machine wasn't working, one other time the WiFi down. the clerks are not welcoming. Just not a good place for interacting with clerks, looks poorly on U-HAUL

Larry M.
Évaluation :

The truck was in need of repair. (Driver's side door lock didn't work.) the employee that gave me the key knew that but waited for me to fight with it fir a while before telling me.

SONNYSOPHEAP P.
Évaluation :

Le client n'a pas laissé de commentaire.

James M.
Évaluation :

I have rented from Uhaul w/o incident for decades and always perceived it to be an honest company . Yesterday while going through the rental process the agent asked me " about what time , do you think you will have the truck back ? " .... I gave him a rough guesstimate " I would say probably AROUND 4 pm ." ... I was operating under the assumption that I had until the end of business hrs or 7 pm . At no time did the agent suggest , insinuate or even mention , that the rental must be back by 4 , or I would charged a late fee . I did my move , over filled it with gas and pulled in to the parking lot at 4:35 pm . Please note that there were several other 10 ft box trucks sitting in the lot , so this was not an issue of rerental . Upon check out , I was told my charge was 86 dollars ??? Excuse me ??? Truck was 20 $ and 80. cents a mile for 16 miles ... how does that get to 86 dollars . I did not argue . I am stunned and speechless at the blatant policy of deliberately fleecing an honest repeat customer . There can be no other explanation for this other than they rip off many customers this way . I have contacted the customer service # to file a complaint and request an amendment to my charge . I will also be contacting MC to challenge the charge and file a fraud claim . I expect immediate action in terms of this situation . As you know Uhaul is not the only company providing this service ...

Ramon N.
Évaluation :

The app it makes it impossible to return truck with the app

Xiangbin X.
Évaluation :

Le client n'a pas laissé de commentaire.

Christa C.
Évaluation :

Le client n'a pas laissé de commentaire.

Brett P.
Évaluation :

Interaction with your on-line pick-up and drop-of platform sucked both when picking up and dropping off. System crashed when uploading pictures required to move forward with the process. This was the most frustrating part as I needed to wait for the store to open and have the attendant help with the process manually. Manual process went smooth in both applications.

BONAVENTURE OTU E.
Évaluation :

Milage rates expensive

Bryan L.
Évaluation :

The Lake ave area is not a safe area and I had to go there because I needed the van and that area has one for me otherwise I would have gone to another location.

Shannon L.
Évaluation :

Le client n'a pas laissé de commentaire.

Patricia P.
Évaluation :

Give the representative more help.

CEDRICK JERARD T.
Évaluation :

The heavy set black guy was very nice and professional with his job

HARIAM M.
Évaluation :

Keep up the great customer service.

Jessica D.
Évaluation :

Le client n'a pas laissé de commentaire.

JESSE A D.
Évaluation :

I tried to turn in my vehicle over my mobile device and it would not accept the information while I was at the location

Toccara W.
Évaluation :

Let them know that if they reserved it online that when they get to the location that they have to do more steps online to that took me an half an hour the worst experience ever. Just to many steps. Would rather for the cashier to do it.

Non reviews have been submitted for this location.

Retour
Haut de la page