Évaluations des clients U-Haul at Lake Ave

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul at Lake Ave

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Zachery E. le

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The employees were not friendly, not helpful, had me do check out even though I returned during regular hours. The online fuel gage did not coincide with the paper. The truck had shifting problems and was very heavily damaged on the side. The sliding door was rough to open and close as well as the ramp. Worst truck I’ve ever had.

JaNae B. le

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Le client n'a pas laissé de commentaire.

Kim J. le

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Nothing

kadeedra S. le

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Le client n'a pas laissé de commentaire.

daniel W. le

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More clearer instructions and information on how to rent properly. Was a little confused on your whole procedure.

Charles P. le

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This is a very difficult location for those who work there. It's basically inner city, or at least very busy with low income, poorly educated clientele. The location is small for the vehicle demand. And it appears there are not enough employees to handle the business load which then stresses out the ones brave enough to take on the task.

Victor B. le

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More people working there to help proses customer faster

Jasmine M. le

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Le client n'a pas laissé de commentaire.

Audrey S. le

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Le client n'a pas laissé de commentaire.

Dawaun R. le

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Le client n'a pas laissé de commentaire.

Richard P. le

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They gave me a truck with no gas it was on empty and the key was hard to maneuver because of the ignition you had to giggle it to get it started.

Juan R P. le

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Le client n'a pas laissé de commentaire.

Pawan G. le

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They didn’t check the car before I got than they blamed me for damage which was already damaged and they charged me, I don’t recommenced any one in this.

kyle L. le

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on a busy Saturday they had 2 people on but only 1 working the counter and she was not a ball of energy. it took her over 15minutes to process each customer. i would rent from the other side of town before i ever went to this location again.

Blanca M. le

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Le client n'a pas laissé de commentaire.

Darlene H. le

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Nothing. The staff member explained the whole process very well. The service was excellent. I received help with the return process as well which was great. I will use and recommend Uhaul in the future.

Catrina W. le

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Le client n'a pas laissé de commentaire.

William J. le

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My truck was filthy on the outside, covered in mud, gas level wrong, front bumper hanging down, and covered in black x’s. I booked it on line, waited in line 50 minutes to pick up, and was disappointed, I have used u haul before, but I will look into other companies on my next rental

Beulah P. le

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Le client n'a pas laissé de commentaire.

Steven L. le

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Le client n'a pas laissé de commentaire.

Daniel V. le

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Terrible mobile pickup system. Our reservation was for 10am and we had so much trouble with it that we didn’t get to take the uhaul truck until 11:30. We lost so much time in our moving day and it made our whole day much more stressful! Awful experience!!!!!!

LeBaron K. le

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Le client n'a pas laissé de commentaire.

angelique J. le

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Le client n'a pas laissé de commentaire.

Atiya Q. le

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Le client n'a pas laissé de commentaire.

Jessica M. le

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The African American gentleman that was there was rude and lazy. First of the truck I reserved he didn't have. Then, he gave me a smaller truck which was dirty with mud. Would not recommend this location. I should Of gotten a discount for the truck being dirty.

Latasha S. le

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Greet the customers and explain information that is needed for the customer after service

carmelo D. le

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Keep doing an excellent job

Nicole W. le

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Le client n'a pas laissé de commentaire.

Nicole C. le

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Le client n'a pas laissé de commentaire.

Daniel R. le

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There was an irate and rude customer in the line, who had been there for several hours harassing the staff. The staff (including and off the clock staff member) was able to handle the situation and expedite the 10 or so customers that we're also waiting. These guys were super helpful and friendly to me. Thanks!

Sonya Louise K. le

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Have more than one employee with access to cash refunds etc. Especially on the first weekend of the month! Waited well over 20 minutes for cash refund.

Steven L. le

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Le client n'a pas laissé de commentaire.

SONIA B. le

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I had to oay 20 for returning the truck. was not informed that if I returned the truck on the mobile device there was not fee.

Lekeisha W. le

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Le client n'a pas laissé de commentaire.

Sharonda B. le

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Le client n'a pas laissé de commentaire.

LaShawna N. le

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Nasty attitudes

Tiffany N. le

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Returning the truck was a nightmare. My phone had died and they told me I had to use a phone to return it. The lady at the counter was rude and not helpful at all.

Keith B. le

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Le client n'a pas laissé de commentaire.

Traci D. le

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Great customer service- friendly, quickly, knowledgeable.

Curtis Levett K. le

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Le client n'a pas laissé de commentaire.