Customer Reviews for U-Haul at Lake Ave

4 448 évaluations

120 Lake Ave   Rochester, NY 14608
(2 Blocks North Of Lyell Ave, Between Spencer St. and Ambrose St.)

(585) 254-1677

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(585) 254-1677

120 Lake Ave
Rochester, NY 14608
(2 Blocks North Of Lyell Ave, Between Spencer St. and Ambrose St.)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond Wyche 
Évaluation :
5

Make sure that the vehicle is equipped with the amount of gas that is requested!

Cyan Powell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale Bogucki 
Évaluation :
5

Great Cumstomer service

Timothy curtis King jr 
Évaluation :
3

The morning staff was very friendly and helpful. The truck was in okay shape, the tire indicator was on and dash flashed warnings. Returning the truck was frustrating because the 3 pm staff person was very rude. She indicated that she was the manager and was not helpful or approachable. Moving can be overwhelming and to have staff create atmosphere cause additional unwanted stress. She was not professional, and her presentation/demeanor was unclean. I wished I got her name, but I dare not ask.

Pamela Brown 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pavlo Menaker 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Katrina lewis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marylynn hannah 
Évaluation :
2

Extremely long wait then once I got to the counter staff member was not that friendly at all. However the vehicle return guy was very nice .

Shamir Tisdale 
Évaluation :
5

Top notch service!

Kristina Bell 
Évaluation :
2

The Staff was extremely rude and yelled at us in the front of the location for not handing over the keys, the employee had no uniform or name tag to indicate they were an employee and she screamed at us for not giving us the keys when we tried to bring them inside. While the equipment was good, it was one of the worst customer experiences we have ever had!!

John Thomann 
Évaluation :
3

Train employees on how to use the app for self check in. Also explain how drop off works and where to place the vehicles. There was a huge line of trucks when we arrived and customers not knowing what to do or where to place the trucks.

Jesselle Rodriguez 
Évaluation :
1

The CS rep was rude, he actually threw the keys of the uHaul at me. I had some issues with using the self service and he refused to assist because "you chose self service do it yourself" and the vehicle was sticky, dirty and smelled like cigarettes. There were other customers coming in and out who had made reservations and he refused to assist even though there were vehicles available. I would not visit this location again, and I need to rent another uHaul in two days and I will travel halfway across the city before I go here again.

Alana Hernandez 
Évaluation :
5

The original place I picked for pick-up. Let me down. But U-Haul was on point and sent me to the one on lake. My truck was ready and I was in, out and back with my keys.

Rasheam Brown 
Évaluation :
1

Truck was raggedy. Check engine light was on, truck had a bad fume smell, tire light was on. When i got to the location their systems were down..took me almost an hour to get my reservation

Talia Sturdivant 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice Griffin 
Évaluation :
1

Trailer lights on and off because ground broken on flat four connector. When returned, U-Haul make employee sitting eating sub and he told me to go to back of lot and unhook trailer by myself. I asked him if he wanted to inspect trailer to return it and he said no I had trouble lifting trailer off hitch 6 x 12 trailer Employee attitude and refusal to help was unacceptable.

Daniel Bronk 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harmony Hostick 
Évaluation :
5

The process was easy and efficient The staff both professional and friendly The entire experience was good

Patricia Harris 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shannon Frison 
Évaluation :
5

Staff was very nice

Eunice Edgerson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanette Robinson 
Évaluation :
5

The young lady not a supervisor or manager and Stephen very friendly

Patricia Brunson 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Stacy Johnson 
Évaluation :
5

I love the service. The man was knowledgeable quick. Everything went smooth 123 no problems at all

Carla Green 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernest Armstrong 
Évaluation :
5

Don’t need to change anything

Kendrick Morrison-Cook 
Évaluation :
1

The guy who helped me couldn't count the hours correctly and tried to tell me that 930 to 1230 was 4 hours. His customer service skills were terrible and close to being rude. No I wouldn't recommend this place to no one and I'll never go there again. I spoke with customer service on the phone and he told me don't worry about what they say we do it different here.

AR Brown 
Évaluation :
5

The overall rental was nice, but the man and young lady at the counter were great. they both were very friendly, patient, calm and kind even with phone calls coming through and helping instore customers at the same time. I had a reservation at 120 Lake Ave store.

lashonda thomas 
Évaluation :
5

This is the best location

Lucella Hill 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nataly Santiago 
Évaluation :
5

The towing company Rxcel was horrible!

Alicia McCain 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica Robinson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TRACEY CLARK 
Évaluation :
3

The process to get the truck was very difficult and we were 2 hours past pick up time. Staff inside the location was of no help. Actually dismissive. After an hour of trying to get the code to get the truck and the staff inside not helping. I called the customer care line. The women I spoke to was very patient and understanding but even that process was stressing for her and I. The truck was very banged up, leaked in the inside to the cab and the back. Stuff was falling off inside when you drove. The driver seat arm was broken. The truck sounded like it was struggling to drive and the steering acted like it eas manual steering not automatic. We lost 2 hours of the 7 hours we need the truck which it made difficult and felt rushed to get truck back as it wasn't extended on the drop off time. No discount was offered. Except for the customer service person who I spoke with the whole process was very difficult and caused added stress. Not so sure willing to rent again.

GARY LEWIS 
Évaluation :
1

Everything I put on the truck was wet boxes fell apart mattress and furniture wet HORRIBLE

Mary Sargent Gaskin 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Norman Bryant 
Évaluation :
5

So far with me everything was really good. Thank you very much

Francisco Miranda 
Évaluation :
1

I love this location but I greeted the attendant and he didn't respond. I asked him if everything was ok he responded with what do you need. I said ok. He was poorly groomed and carried an odor. I will not return if this person is at the desk.

GREGORY WELLS 
Évaluation :
1

Customer service representative was very rude and unhelpful! Store cancelled my reservation and when asked to reinstate it the representative said no trucks were available. I went to another store and the representative there stated that there were plenty of unrented trucks available at the original store.

george jackson 
Évaluation :
5

Stephan and his boss were amazing!! They went above and beyond to help make a very stressfull situation very manageable Bob

Robert Castelo 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leslie Reese 
Évaluation :
5

The staff were very friendly and helpful. They explained the contract in full. They made the move less stressful.

Scott Sheldon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley Lewis 
Évaluation :
5

Rien

Rose Curry 
Évaluation :
3

1. There should be more than one person working at these stores. if someone has to go out to the back, they have to lock the door and customers are locked out. Timeliness is important because we are renting these trucks for a certain amount of time and if a lot of that time is spent at the location waiting to be served, that trims time from your allotted time. 2. I reserved an appliance dolly at the same time I reserved my truck online, however when I got to the location, they did not have any appliance dollies, so I had to go to a separate location to find an appliance dolly, which shaved more time off of my allotted time to use the vehicle. This is the second time this happened to me regarding the appliance dolly. Since I am reserving it online, it would be helpful to know ahead of time if it is actually available or not. thanks for allowing feedback.

Lorraine Whitehouse 
Évaluation :
5

Nothing. It was busy but they kept it moving and professional

ja'Net Harris 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ania Glover 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Shanise Clayton 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Evelyn Byron 
Évaluation :
3

Le client n'a pas laissé de commentaire.

sharial Walker 
Évaluation :
3

The scheduling was a bit wonky. The box arrived on the specified date but I would appreciate more clarity. The logistics system might need a tune-up. The friendly people who dropped off the box had trouble scanning the box because of technical issues. I felt bad for the drivers who had to stand around in the cold on the phone with tech because the barcode won't scan.

Alexander Burr 
Évaluation :
1

Trailer had a fully flat and one flat tire. The rep didn't connect the brake chain to the hitch correctly! The rolling door was locked with a padlock and they were not able o pry it open. They told me to go to 1661 Long Horn Location to have it pry open. Drove for 15 mins with two good tires and two bad tires - quite unsafe! Next day I returned to have the tires taken care of but they couldn't do anything. Told me to contact roadside assistance. Waited for almost 3 hours at the uhaul location for the assistance to come but he could only change one tire. They put air in the second one and told me the trailers good to go. Not a very pleasant rental that one!

Malcolm Peters 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan Shamon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLEORAA BURKETT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rushane Davis 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MYCEERS DESHAWN MANUEL 
Évaluation :
5

The manager was nice and patient with us and other people we seen her with

shawniece taylor 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa Nelson 
Évaluation :
5

The pre-registration was effortless smoth profession with out fault. I would recommend this location to anyone that needs this service!

Altrenia Boykin 
Évaluation :
5

The representative was very friendly and helpful.

Darren Green 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shavonne Tiapula 
Évaluation :
1

Everything! Not over booking for starters.

shaqueda bembry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyrell Simmons 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY HOWARD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura Martos 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Bradley Homa 
Évaluation :
5

A little pricey on the lock out... Should have been given two keys....

Robert Lapiana 
Évaluation :
5

Nothing it was on point even opened earlier to get me settled because I was there when worker pulled up and meet me back outside for drop off

Turlanda Thomas 
Évaluation :
1

Employee charged me way too much and honestly i want a refund for the extra that was charged. I selected the $15 safe move & the employee changed it to $30 and I'm being charged an extra $27 for i don't know what when my original was only suppose to be $54 n she took $100 from my card ontop of trying to take the extra $27. I only travel 8 miles and to be charged $127 is insane. Would not recommend at all

Lashonda Sutton 
Évaluation :
1

Im being accused of damaging a tire which I had no knowledge of prior to seeing damage on me receipt also I paid for the insurance so I don't understand why I wasn't given the opportunity to make a claim for the tire I supposedly damaged. The staff at 120 lake avenue is absolutely awful and the entire experience was very unpleasant and now I'm getting accused of damage. I will most likely never use your company again

Mike Mcgee 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cornelius Miller 
Évaluation :
3

The price online should match what I pay, other than mileage of course

KESHA RUTLEDGE 
Évaluation :
2

We were sent to the wrong address and we got automatically charged for a late fee.

Erica Williams 
Évaluation :
3

Have more than one person attending to customers to speed up the process.

Amy Cason 
Évaluation :
1

More staff is needed at this location you got 1 guy doing everything. Place is the worst uhaul place around. Never going back to that shit hole.

ELVIR HASKOVIC 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel Fontanez 
Évaluation :
1

Was overcharged another day for 10mins Plus gas charges.

Mitchell Scott 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan DiGrazia 
Évaluation :
1

BELOW 1 STAR….. NEVER AGAIN! It was not mentioned that there is a $100 holding fee to your credit card at time of rental. Customer service was terrible, except for the young lady I spoke to outside of the building. My reservations were originally 10am to 2pm. I ran late, due to an engagement and picked up the rental around 10:50am. And was given only 3 hours for the rental. I called and asked for an hour or two for an extension. He said NO! I asked if someone else had that particular vehicle for rental after me? He said NO! That his location was extremely busy. (There were other vehicles for rental in the parking lot). Long story short, I called customer service, that young man was rude. So I asked him to transfer me to someone else. That young lady was exceptionally nice!  (I was told that there is NO addition charge because we really could keep the vehicle up to 24 hours). I'm completely dumb founded 

Denise Fossitt 
Évaluation :
5

Not much; pretty good job all around

Charles Graham 
Évaluation :
2

Young man working during the time frame of my return was rude. I was charged another day of rental and insurance because I was 10 mins late returning my rental per my reservation time but I actually didn't receive my truck on pickup day until 1:59 pm and it took the rep on drop off day 15 mins to check me out so my return time in my paperwork was not accurate.

Lisa Veniszee 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damarys Figueroa 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xiomara Carrasquillo 
Évaluation :
4

The young lady at the front counter was very pleasant to deal with and well versed in her job......

Troy Wallace 
Évaluation :
5

Nothing beside keep serving your customers with a 😃

Belinda Parson 
Évaluation :
3

While I was waiting for my receipt, another customer was given a truck that had no gas in it. He was assigned another vehicle, but how did they NOT know there was no gas in that vehicle?

Deborah Byron 
Évaluation :
5

Nothing every thing ran smoothly

Shaunitha Smith 
Évaluation :
3

I didn't interact with anyone I just dropped out truck after hours.

Valisha Bailey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah Correa 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cathleen Lindskoog 
Évaluation :
1

The guy at the counter was insanely rude. Before I even made it to the counter, he told me "you need to stop and turn around and come in the right door". then when I came to the counter, he rolled his eyes and cut me off midway through my question to tell me "Nope I am not helping you". All I wanted to ask was if he could help me with my order I had already placed on my phone. Terrible terrible service, I will never go to this location again.

Isaiah Hughes 
Évaluation :
5

The management was perfect at the say, really friendly and helpful

Crystal Wigington 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Cannon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelice Ortiz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosemary Torres 
Évaluation :
5

Need a larger location, parking off street for customers vehicles

John Mayer 
Évaluation :
1

Told them where I was using uhaul for my wedding in Webster now they’re charging me extra mileage when they charge me 2 times and now they trying to charge me 3 different mileage prices to my bank I’m calling corporate

Alicia McCadney 
Évaluation :
5

This is for all 5 vans we rented.... Thank you

Ellen Brenner 
Évaluation :
4

When I filled the gas tank at the end, I put in 4,2 gallons of gas. I went 25 miles. I drove a similar van, last year, a couple hundred miles in the mountains of Colorado and my gas mileage was probably 3 times better than that. So I am quite positive I received a van that did not have a full tank of gas. Yes, next time, I'll fill it right after I get it and ask for reimbursement!

Kenneth Rich 
Non les évaluations ont été soumises pour cet établissement.

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