The uhaul I got was extremely beat up. I took it anyways, because I flew from Philadelphia to pick up my belongings from NY so I could move. Within 2 hours, I noticed the drivers side headlamp was not working. I called this location, and they said to take it to another uhaul to fix it because they couldn't. I drove to 3 other uhauls in Rochester, NY, all which said they could not fix it because their techs went home or they couldn't work on the vehicle because it wasn't from their location. I was told by an employee at the last location I went to, to call roadside service because they had to come and fix the problem. I was supposed to leave that day to get into my apartment in Philadelphia. This had already eaten up 2 hours of my driving time, so I decided it was best to stay in Rochester. A mechanic from roadside service eventually showed up with a tow truck. He was given the wrong info from the roadside assistance/ dispatch, and was planning on towing the truck. He got upset about uhaul giving him the wrong repair information, and stated yelling at me. I was already upset, so I started crying because I'd already been having a lot of trouble with uhaul. He went to go get the right part from a store and fixed the issue. I couldn't get on the road when I was supposed to. Overall, it was a bad experience.Kayla C.
Customer Reviews for U-Haul at Lake Ave
Pour nous contacter
Rochester, NY 14608
(2 Blocks North Of Lyell Ave)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Should be more organized I walked in customer wasn't sure if people were working.Daniela V.
Van was dirty and smelled like rotten food. Tire light was on and oil maintenance light on. My van kept losing pressure. This van needs a complete maintenance check up and tire alignmentMaryann R.
Lady had an attitude and kept yelling at us. Not sure if maybe she's used to dealing with a holes but I'm not one of them and it was definitely unwarrantedAlexandra F.
Le client n'a pas laissé de commentaire.DAVID D.
The Staff are super friendly. I always enjoy the transaction for their services.Brian F.
The Customer service was awesome ,she was nothing but helping and sufficient, also the another young lad was awesome too. The best U-Haul experience ever . They above and beyond to help me.fabiola S.
I have no complaints but still haven't gotten a receipt in my email, I need it as this was on my company card for a clientLaura H.
Staff was extremely courteous and professional!REGINALDRONJEA W.
Le client n'a pas laissé de commentaire.Pepin A.
Le client n'a pas laissé de commentaire.Bridget F.
Le client n'a pas laissé de commentaire.John W.
Le client n'a pas laissé de commentaire.Michael S.
I had an horrible experience and waiting to speak to customer service/manager now.Alita L.
I was charged for a dolly that was not in the truck. When I called I was told the charge would be removed and it wasn't. I'm filing. BBB complaint against Uhaul. I was only hold for over 2 hours yesterday trying to get this resolvedvictoria K.
I got the truck on e i pit gas in it and they stil charged me extra for gas🤬Tiffany C.
Don't Change Anything...Erica S.
Staff members were thorough, helpful, and quick at pickup and drop off.Adam H.
The lady on the Saturday shift, July 23 2022, around 2pm when I went, was very rude and didn't want to help. When I got back to return the key, she yelled at me saying Im stupid to put the key in the wrong place. Never going back there ever again.Norman Benedict M.
Online process was difficultKaty D.
Le client n'a pas laissé de commentaire.Marcus J.
Le client n'a pas laissé de commentaire.Morgan A.
rude/lazy customer service and overcharged me for my 4 hour rental.Henry H.
The truck smelled terrible. We drove with the rear door open to allow fresh air in. Luckily we didn't need to use for a long timeMelanie M.
Le client n'a pas laissé de commentaire.KHIESHA K.
From start to finish the customer service was outstanding. I truly appreciated everyone that works at this location. I was treated with respect and they were considered and very patients.marva J.
It is fineAzeeur R.
Le client n'a pas laissé de commentaire.RICHARD G.
Le client n'a pas laissé de commentaire.Matthew R.
Le client n'a pas laissé de commentaire.Iona M.
Le client n'a pas laissé de commentaire.shahama T.
Everything was fine return was easy and consideration for the fact that the store was broken into last night. Sorry this happened to your location!!Todd S.
I got charged 30 dollars for being late because I was unware that having it 6 hours is the same price as having it 24 hours. Also the truck ran very poorly and the brakes were not the bestAnnette K.
Awesome servicecherill O.
Le client n'a pas laissé de commentaire.Margie W.
Le client n'a pas laissé de commentaire.Willie H.
The clerk was so nice.KEVIN W.
Le client n'a pas laissé de commentaire.MARIANAJ Z.
Le client n'a pas laissé de commentaire.Willie H.
The door wouldn't close properly, window wouldn't work properly and they key in the ignition I had to fight with to get it startedRonnie B.
Le client n'a pas laissé de commentaire.Anthony A.
Le client n'a pas laissé de commentaire.PATRICIA S.
Everything for me good.Elvirita S.
Le client n'a pas laissé de commentaire.Garrett M.
Le client n'a pas laissé de commentaire.Fadi M.
Excellent staff at this location. Courteous, professional and very helpful! Je la recommande fortement.Douglas C.
i got charged 49 dollars for 2 hours and she said i went 12 miles and i went from lake avenue to Hudson avenue and back. They overcharged me. I rented from e ridge road and that was further away and only got charged for the 19,95 truck rental. lake ave uhaul are ripping people off.Cindy S.
Le client n'a pas laissé de commentaire.PEDRO E.
I don't believe I should've been charged extra for all I was charged I believe she jus gave a price and ran me I don't approveShanell W.
Le client n'a pas laissé de commentaire.xavier G.
Le client n'a pas laissé de commentaire.Lonnie K.
Passenger mirror was very looseAnthony P.
Woman working the counter was very friendly and answered any questions I hadDEREKJ R.
keep up the good work. I like it so much that I apply for the transfer driver I hope I get the opportunityJemme Q.
The lady that finished all the details for my rental is very sweet, Very attentive and polite. I was treated with respect and that counts on my book.Angel S.
I have rented here for 20 years but this visit they charged me for 3 gallons of gas. I put in 4,7 gallons. by your estimate of 26 miles i drove, i got 3,7 mpg! plus the guy said i returned the truck at 5pm when in fact it was 2 hours earlier.! not happy! i drove less than 35 mph and did not even fully load the truck. i will try a different location for the next moves this june and august.luis mario S.
Excellent service à la clientèleMelissa R.
Le client n'a pas laissé de commentaire.Yolanda W.
I rented reserved a truck for 10am for 4 hours, the move was not a long distance. We returned the truck in 3 hours. There was only one employee at this location. I returned the key and ask if he would inspect the truck and the employee seemed agitated and annoyed. It was not a good experience at this location.elizardo P.
The inside uhaul window and seat had glass on it uhaul Made a loud huge noiseTanya nisa mari G.
Le client n'a pas laissé de commentaire.SYLVIALYNN H.
Great serviceDoria S.
Le client n'a pas laissé de commentaire.william B.
Le client n'a pas laissé de commentaire.Kisha P.
Friendly staff when we picked up the equipmentBrett P.
Le client n'a pas laissé de commentaire.Robert G.
Le client n'a pas laissé de commentaire.Gishlyanne M.
Le client n'a pas laissé de commentaire.Tim P.
Update the equipment truck was old had rust , gun shot .Stanley C.
When I preceded to cash out I asked the guy about the mileage, not being used he had a very unfriendly face and attitude.He went to the truck to get mileage and said a total and walked away the truck was full to the 3/8 line which I I received it on so now I'm confused that I'm seeing that I was changed $15 for gas.Mary C.
The gentleman had great customer service and made it very easy and comfortable for me nd my family, thank you for everything.Latasha N.
Le client n'a pas laissé de commentaire.Christina M.
Le client n'a pas laissé de commentaire.Dick W.
Le client n'a pas laissé de commentaire.Tanya P.
Le client n'a pas laissé de commentaire.Sylvia H.
Satisfied with management and service is very professional.Beulah P.
I experienced some difficulties moving and reached out for help from the U haul representatives.They were all very helpful and courteous and sorve my issues promptly.I'd like to thank them very much. Walter EdwardsWalter E.
This was the worst experience of my life I want a kennel manager regional manager to call me first about being charged for dollies that I did not have because you guys said you gave them to somebody else even though they were reserved on my account so I couldn't even move my stuff so I paid for services that I didn't do this has been the worst experience I have ever hadHiland A.
Nothing everything was great.Michelle W.
Le client n'a pas laissé de commentaire.Shanique S.
The wonderful man who assisted me was so pleasant and helpful. He was there with a store full of people. Was able to work quickly to help everyone. I really wish there were more people like him!!! 4/1/22 @ 6p Lake Ave siteStephanie S.
Le client n'a pas laissé de commentaire.letoya S.
Offer a free â˜• cup of coffee...it's cold here in upstate NY...just kidding...hahahaha. All went well. It was a great experience. Le service à la clientèle était génial.Cyndia K.
Le client n'a pas laissé de commentaire.john D.
Friendly, and helpful when I had a stressful situation!Nikki H.
Le client n'a pas laissé de commentaire.Ricky D. T.
Le client n'a pas laissé de commentaire.Terrance G.
This the Third time I rent a truck with messed up windshield wipers mind you I was snow and I had to keep stopping to clean themRonnie B.
The manager was very professional and into all my questions and provided me with all the detailed information I needed and I appreciate that she deserve thank youBRITTANY M.
Make sure contracts are correct!! I was charged over $260 for a rental that ends up being less than $90 but someone didn't do their job correctly so I had to go thru a hassle to get everything corrected!Crystal R.
Le client n'a pas laissé de commentaire.CORENED W.
The Young Man, was Trusting Honest I appreciate Him..Thank YouDeirdre M.
Le client n'a pas laissé de commentaire.KEAONA R M.
Customer service was terrible. Employees seem like they didn't wanna be there with attitudes. The truck felt like it was gonna break down and would t pick up speedSarina C.
Le client n'a pas laissé de commentaire.KEVIN L.
Make sure dolly works properly. Do not promise an item if it isn't available to use, even if it's listed on your reservation.Sierra S.
The lady in there was very rudeLisette D.
Le client n'a pas laissé de commentaire.SHENITALENETTE A.
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