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Daelyn D.Customer Reviews for U-Haul at McKnight Rd
Testimonials From Recent Customers
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It would have been nice if everyone was on the same page when I went over the costs.
Karen D.This location is my go-to location for U-HAUL rentals , as well as trailer hitches. I always receive excellent service.
Joe H.Rien
Stuart J.Don't ever assume the UHaul truck you rent is clean and dry. We rented a 10 foot truck to store valuables not damaged by a major water leak above our garage ceiling that damaged a lot of stored garage valuables so we rented a UHaul to store our additional valuables for 3 weeks while we settled with insurance and found contractors to make repairs in our garage. When we moved our valuables from the UHaul back into our garage, many of the boxes were soaking wet from a leaking roof or seam in the Truck. Therefore do not trust a UHaul truck to be leak proof !!
WILLIAM H.Guy at desk great, installer also. Very efficient and professional, in & out in 30 minutes
John C.I was charged for 3 gallons of gas. The needle was higher when I dropped it off. I took pictures before leaving and when I returned.
Dean M.The guys were great. Super-friendly and had me in and out in no time at all. Merci!
Daniel T.I think some training about the vehicle would be helpful. Specifically about the racing engine when stopping. Also I got ripped offf with the gas . There was no way to guess how much to refill so I filled the tank . I will bever accept a vehicle that doesn't have a full tank of gas
Michael K.Customer service was brilliant.
antiple C.Waiting area is a bit limited - just one basic chair.
MATTHEW G.Cookies.
Daniel G.Excellent customer service. I was VERY impressed with Russ and his team. This team deserves a raise!!!
alex S.Quick and no problems. Front desk was very nice
Jacob B.Always great customer service!!!!
mark M.I specifically reserved a furniture dolly. The young men on duty suggested I take an appliance dolly instead because they couldn't find a furniture dolly. It was useless. I asked for a credit and they told me they couldn't give me one for that dolly. I don't like paying $7 for something that wasn't what I reserved and also was useless to me. As well, the printer refused to work and I spent considerable time waiting for the young men to get it to work. It didn't. They were fine young men but the experience could have been better for sure.
Paul F.I was charge extra for fuel the truck did not have in it. I took a time stamped picture of the gas gauge prior to me leaving the premises. I was charge a fill up fee even though I filled the tank up to what was in the truck when I picked up the rental. Not sure why there were additional charges. I should not have to fill up the tank if that gas amount was not already in the truck when I rented it. That is the reason for the poor rating.
TATIANA B.Agents were very friendly and helpful.
David W.Perfect
William K.Have used this location before and it seems to have everything and the people working there have always been helpful.
Gary D.Joseph was extremely helpful. I could not expect any better service than the service Joseph provided.
Mark O.The return of the vehicle went well, and the employees were very efficient. This location is smaller, and is limited in the number of vehicles available.
Joseph B.When you rent a truck, make sure the battery is charged. I waited over 5 HOURS for someone to come and jump start the truck. Once he did, he told me not to turn the truck off when I refueled it, otherwise it wouldn't start again. You put my safety at risk just by driving this truck. I got no apologies. So I will NEVER use U Haul again, nor will I recommend U Haul to anyone.
Emilia M.Check in and pickup was easy, and the staff was very helpful. When I did the pre-inspection of the trailer, I opened the door and it still had blankets, pillows, and other moving materials that had been left in it. The attendant helped remove these articles, hook up the trailer, and checkout the lights. The trailer itself pulled well and I had no issues with it. Return was very simple the next morning.
Rich D.My vehicle is in the shop and I needed a vehicle for a couple more days and asked if I could get into anything else for a couple more days because they said they needed the van return for other clients and the lot attendant said they had nothing but when I returned it they had 2 vans 3 pickup trucks and multiple big moving trucks but they had nothing. They could put me in for two more days joke U-Haul on McKnight road is a joke. I personally will never use U-Haul again. I'll go to Penske or Herc or any other rental company. They offer a great price at $19,99 a day and then when it charges $.68 per mile rip off rip off I could've rented a Mercedes-Benz for what I paid for a week of a U-Haul
Gary M.Back was dirty with leaves/grass. Otherwise everything good
Leah M.Quick pick up and drop off. Friendly staff.
Carl S.Your tech was great.
joe C.Nothing, everything was great.
RICHARD P.All is good
William T.Better parking hahaha . Everyone was great and the work was quick
kimberly W.Improve the waiting area
Damian K.Such great service. In and out in 30 mins. Pay these guys more they're doing a great job
Matthew B.Vincent and his staff were wonderful. I went in for a new hitch and a wiring harness and I was out the door in an hour. Excellent server by his staff. Highly recommended
Michael H.Make sure that managers don't call customers mother fuckers and bitch and tell me shut the fuck up..for questioning a charge...and refuse to take cash from me for payment...it was very threatening to me ..I was going to call the police but decided against since he has my phone number and address...I will never recommend this place and have written a review and have wrote what happened in our two twp. Facebook pages and low and behold this has happened before to see efferent degrees. Still waiting for the district manager to call this happened 10/29, between 950 am and 1030 at the McKnight Rd store with tray Gardner....check the tape out for your enjoyment .penske from now on
Deborah R.Had to change my reservation multiple times, location opened an hour later than supposed to which compromised my move. Very unprofessional.
Megan B.Good job.
Deborah S.Same.
Bailee G.Very kind location doing a good job
Beverly D.I felt unsafe in the vehicle because of the brakes. The brakes did not operate as expected. The brakes pumped as if I was on ice and they also squealed. This forced me to drive less than 1/2 or 3/4 of the speed limit on a major thoroughfare and with the hazard lights on because I felt the vehicle would not stop in time if needed. I informed the staff upon the return. Luckily, I stayed local with the rental. I would not have driven it over a long distance. I suggested to the staff to have the brakes checked before renting to another person.
MARK K.It seems I waited and then they forgot to give me the recieverthat I paid for with my installment prior to my appointment which was stated right on my invoice that they gave to me, and I had to go back in for it and then prove that I didn't receive it and waited a little longer while they verified that it was the right size. Otherwise everything else worked as expected and fit.
Nicolle S.Good experience. Had to extend our time by 1/2 hour and it was easy to do.
Dan G.They were both very helpful. Give them a raise.
TATIJANA L.Excellent service all around. Let us know when service would be completed saving us a trip home and back.
ed F.Ross and Vince provided excellency customer service and a great timely turnaround!
Mitchell P.Thanks to Ross for a great installation.
Karen N.No suggestions! Rental was easy and expectations were outlined clearly - the van was clean and easy to use. Great experience!
Trudy L.Fix the app. Too many time-outs, too many upsells. Mobile check-in doesn't work well at all. Go inside to check in instead, and the office has computer issues. Nice new truck though! Great on gas.
Charles W.The process was easy and efficient. I had set up the appointment online and prepaid. They took my car right away when I arrived and it was done in an hour. Hitch looks and functions great. No complaints.
David G.I am totally satisfied with the truck rental and service
Thomas A.It be nice if it had more seating, but I'm not sure if that's actually possible it's just so small and has limited space. The team there was supper they looked up my warranty and replaced my hitched.
John W.Very personable
Matt M.The only improvement would be to have more vehicles. The vehicle that I requested wasn't available. Although, the one I had probably worked out better.
Evangeline P.Great and friendly customer service. Rental vehicle in excellent condition and clean.
dan S.BE MORE UPFRONT AND TRANSPARENT WITH ALL THE CHARGES FOR A RENTAL! Too many "gotcha" fees after the fact. Also, the workers at this location completely lacked professionalism! I learned more about my truck rental from you website than I came close to understanding from the employees and I wasn't impressed at all with your website. I will never use your company again!!!
Greg M.Employee didn't inform me that the truck available didn't have a ramp. We didn't realize this until we got it back to the house. This made it impossible to move several of the pieces of furniture we had, and now we'll have to rent another truck with a ramp. When I let them know of this issue, I was laughed at and told that I should have known this in the first place. I believe I should get some discount on this second rental as it is due directly to an employee not doing their job thoroughly.
DAVID B.Great job!
heather Z.Customer service was great, the gentleman that helped me was friendly and awesome. I didn't like that uhaul has upcharges for everything so that the actual price was much higher than the listed price, it felt like I was being ripped off, but the customer service was great. In the future, I will try different options first based strictly on price.
Casey K.Employee I dealt with was rude.
Kaitlyn B.