Customer Reviews for U-Haul at Metcalf

10 618 évaluations

7740 Metcalf Ave   Overland Park, KS 66204
(1 Block South of McDonalds off 78th and Metcalf, Across the street from Metcalf Auto Plaza)

(913) 381-9300

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(913) 381-9300

7740 Metcalf Ave
Overland Park, KS 66204
(1 Block South of McDonalds off 78th and Metcalf, Across the street from Metcalf Auto Plaza)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Uhaul Employee was nice and knowledgeable about the equipment, trailers, etc. Will recommend this location to other because they have many trailers, trucks, and any equipment that you may need. Good service!!!

Winfred Jackson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olivia Lenley 
Évaluation :
5

I reserved a pickup truck and was given a 15' moving truck. I had no need for such a large vehicle and wasn't given an option of anything besides cancelling my reservation. Customer service was exceptional but I was a bit dismayed with the lack of notifications after having been moved from my original location to one further from my desired pick-up spot due to the pick up I requested not being available at location #1. It also wasn't available at location #2.

Craig Morey 
Évaluation :
4

Remove the previous customer's trash.

Robert Gude 
Évaluation :
5

Fantastic, friendly service. Vehicle wasn't clean and had too many blankets inside that took up room. But not a big deal.

Kevin Murphy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill Brimacombe 
Évaluation :
1

The truck I picked up was was clean, but it obviously had seen better days. The driver's seat was uneven, dramatically leaning to the left, which made driving very uncomfortable. The cab was noisier than it should have been as everything in it seemed to rattle. The overhead door of the box was hard to open and close.

Arthur McSweeney 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Porter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lydia Thiel 
Évaluation :
1

The truck jerked around so much my neck is still hurting today.

Jake Hendershot 
Évaluation :
4

If you reserve a truck and take money off of my card I expect for it to be taken off not to be charged for full amount when I get to the location.

Joana McHudson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim Albertson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Boehnke 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Darron Cotton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terracina Dupree 
Évaluation :
3

There were pallets left in the trailer when i picked it up. Those pallets ended up putting a hole in my new couch. Really would have liked those to be removed prior to me taking the trailer.

Kevin McCleary 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria Adcox 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARI MOULDER 
Évaluation :
5

Everyone was helpful and friendly

James Vriscoe 
Évaluation :
4

Coming from the North, The big U-Haul sign and secondary lot were confusing. Turned in there first, to find out the office was a block further south.

Scott Halstead 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe Pozzuolo 
Évaluation :
5

The gentleman who waited on us was very polite and professional. Best truck I have ever rented

Paul Christiansen 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff Roper 
Évaluation :
5

My second hitch install. All went well, quickly and was provided friendly service.

Erik Edwards 
Évaluation :
3

Also since I had to go to a different location to pick up my trailer, when I called your 800 # Sarah offered to discount my rate from $320 to $300. Of course when I get my final bill. Its still $320 NOT the $300 I was promised. Now nobody wants to address my issue. Everybody says you got call so and so, or talk to your local office. What a bunch of BS.

Charles Epp 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy Burke-Thomas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina Blessing 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim Statler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kish Christos-Larbi 
Évaluation :
5

It was awesome. Picking up the equipment in KS everyone was so friendly like family. Helping me get a better idea of options based on what I was planning to do. When I returned it in TX it was exactly the same. You have a great set of people that have sold me for life. As easy as this move is I will be using U-Haul again. Keep up the great work. Thank you for helping my family!!

BRANDON CUTLER 
Évaluation :
1

Had to wait 40 minutes even though I had a scheduled appointment. I traveled from Overland Park, KS to Chandler, AZ and they gave me a 20' vehicle which had over 75 600 miles on it. There were many times where I did not think the truck was going to make it for the long haul.

Nicholas Kastelan 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark Buehler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Belinda King 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don Massey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan Edelman 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brett Dietrich 
Évaluation :
5

Awesome people

Patrick Gonzales 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy Tinberg 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn Bradford 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica Winter 
Évaluation :
5

The app experience wasn’t as good as working with the people at the location… I’d recommend people skip the do-it-yourself app and just work with the staff directly.

Jeff Michael 
Évaluation :
3

Wait time was extremely long, they didn't have the trailer there, so we had to come back and get it. The location seems to be short staffed.

Alexis Bailey 
Évaluation :
5

No complaints! The truck was a little dirty but not a big deal. Fast and efficient service!

Michelle Brunell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHELLY FREDERICKSEN 
Évaluation :
5

Seth C. was fabulous! Knowledgeable, Professional, Thorough! Love it! Great experience! Thanks so much!!

Cynthia Spires 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marirose Larson 
Évaluation :
3

While the truck worked and was clean of debris, the engine ran hard and especially had issues with hills (up and down) even when empty. Glad I was only using in town

Angie Wilhelm 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Schmidt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Baumgartner 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debra Kyle 
Évaluation :
5

The General Manager and all her employees are absolutely wonderful. Rental was very quick and efficient and the return was a breeze. Best U-Haul location in the KC area.

Chris Meeker 
Évaluation :
5

Looks great!

Brian Keasling 
Évaluation :
5

Second time renting from this location. Very efficient and well managed.

Richard Barton 
Évaluation :
5

Amazing experience. Very well run location. Will definitely return!

Shawn Cross 
Évaluation :
5

The people there were helpful but I think the manager needs more training. He was trying to help multiple people at the same time a lot of frustrated people including myself

Joyce Weigel 
Évaluation :
5

A stress-free rental. I will always recommend this location for rentals. Merci.

Patrick King 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Bruce 
Évaluation :
5

Arminta is the manager of the Metcalf Ave location and makes everything run so much more smoothly! Always helps me check in and is generally quicker than using the app. Love this location and the great customer service!

Julana Sachs 
Évaluation :
5

Nothing! I was treated like a queen.

Lisa Gilmore 
Évaluation :
2

Disorganized, app didn't work, no dropbox at the lot for keys, had to run through 60 upsell screens on the app and it still sent me inside due to some drivers license upload issue. Just a huge hassle and wasted a lot of my time.

David Hickey 
Évaluation :
5

Mobile pickup was simple and easy. The truck was parked on the street (78th) and it was not clear if I was allowed to park it there at the return, since the lot was pretty full. Make parking for the return a little more clear. Everything else was great with it.

Brian Gier 
Évaluation :
5

Everyone was great!

Thomas Kimery 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Myrelia Newman 
Évaluation :
5

It took less than five minutes for me to pull in with the trailer, for the staff to unhook me and for me to be on my way. Incredible service!

David Stewart 
Évaluation :
5

Great expereince

Scott Mastenbrook 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krista Sherman 
Évaluation :
4

The rental was smooth and easy. Thank you for providing rentals at a good value.

Laurie Acevedo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth Raven 
Évaluation :
3

The truck blows visible smoke from the exhaust pipe, which means it's burning oil so the piston rings may need to be checked. It's an older model that has been well used with the bare bones cabin. Is it well maintained? It runs...lacks power... When you ask if it's clean does that mean did I see the team members service the truck cab interior with a leaf blower? Then yes. The price increase from 0,79¢/mile in January to $1,09/mile yesterday was a bit jarring as it's 38 % increase in less than a month's time from my last rental. Understand that prices fluctuate based on your demand, or whims, but your truck rentals aren't exclusive to KC. I'll be looking into alternative rentals in the future. Budget, Penske and City Truck all come to mind.

Tom Rooker 
Évaluation :
5

The guy who hooked up the trailer I rented was great. Seth is his name I think. My truck light hook up did not check out and he quickly and systematically checked and cleaned the internal wiring harness connection.

Tim Locke 
Évaluation :
3

Cost has gone up more in last 3 years than seems appropriate. Too much added cost for insurance. Did not do a good job of explaining.

GREGORY CURRAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hans Hansen 
Évaluation :
5

Just fine

Thomas Kimery 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve Gallagher 
Évaluation :
5

All good

Kelly Bonavia 
Évaluation :
5

Service was friendly and efficient.

Theodore Johnson 
Évaluation :
3

Space to get around for the amount of equipment that is handled is to small.

ROBIN MYERS 
Évaluation :
3

Improve your call center. They seem to struggle with after hours trailer drop off. Not impressed with call center.

TIM GRABER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Malnar 
Évaluation :
4

I thought it was going to cost @$30 but ended up being 2x that amount. I had the truck for 1 hour and about 20 miles. Fees, mileage, etc., was not disclosed until final charges at the rental location. RIPPED OFF!!! Ridiculous!

Deborah Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel Tate 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Mullinix 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina Steffens 
Évaluation :
2

I was suppose to get self pick up. I never received a code for the lock to pick up my key for the truck. I had to sit for an hour for them to open the door. It was Sunday and they did not open until 9 am. That was why I wanted self pick up. But it did not work that way.

Hassib Darweesh 
Évaluation :
5

I app

John Ryan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANA COURTNEY 
Évaluation :
5

I’ve used this location because of the staff friendliness

Daniel Moon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret Kraft 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Bohlman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug Hubler 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JACK HOWARD 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason Harden 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn Jackson 
Évaluation :
5

Nothing all your employees were extremely helpful both when I got the truck and dropped off the truck!!!!!

Derek Lott 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grant Kastner 
Évaluation :
1

When I arrived there were no employees in the location. When someone appeared a few minutes later, she was literally watching tiktok videos on her phone while checking me in. The truck they brought around for me had the check engine light on and the engine was making a terrible grinding noise. I had to go back into the location and ask for a new truck as I did not trust that the truck would make it to my home. They were able to give me a different truck.

Megan Gerwick 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry Wilson 
Évaluation :
4

The equipment functioned well but had a terrible odor in the cabin (smoke and body odor) and the check engine light remained on the entire time. I've used this location several times and this was the first time the equipment was subpar-it functioned well, but a subpar experience using it.

Michael Grigsby 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill Phelps 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Love 
Évaluation :
5

uhaul moves my belongings from Maine to Kansas. Uhaul was very pleasant to work with and I was very pleased with their service.

Aniko Giametruzzi  |  Expérience générale 
Évaluation :
1

They took money out of my account after my stuff was out of storage and nobody seemed to want to help me get my money back

Diane Wiseman  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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