Évaluations des clients U-Haul at Mineral King

More people to answer phones

Priscila was so great to work with. She was kind, easy to work with and super friendly. We really appreciated her dedication to her work and her great customer service. She made our difficult move much more pleasant. :)

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Disinfect the truck after each use. Make sure it's sweeped out for the next person. Check the cab to make sure nothing is left behind from the previous renter.

None

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Freindly staff but very overwhelmed. Not enough staff to take care of demand

Thank you DUNCAN for going out of your way to make up for the error that occurred a few weeks ago. You've been keeping your word and providing the girls with above customer service!! It truly means a lot to be treated right when we rent weekly and lets us know our business is appreciated. Keep up the good work!

all had masks on and plexiglass between us. They all took my heath and theirs seriously. Store was clean and well stocked. Easy to find and lots of parking for the trucks. Would defiantly go back to this location.

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With women having to care for moving their families; maybe you can offer basic tips for backing up trailers. Just an idea. 👍

I am very pleased with the service and want to thank U-Haul for supporting the Veterans with a VIP discount. Thank you all very much.

stereo didn't work and exhaust was smoking with black color.

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Reported to the agent that the steering wheel seemed to have alot of play..

Ensure that when you confirm a vehicle for a customer that you actually have it. As a result of you guys canceling on me due to no vehicle availability, after, i had confirmation that there was one, i endured a few of 270 dollars. I could've avoided these fee if i was told earlier that there was no vehicle available for me. Horrible service from your part. I will never rent again or recommend you guys. If someone asks me about you guys i will ensure i convince them to go in another direction.

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They over charged for truck rental and charged for cleaning when the truck was clean. The U-Haul app sucked.

Rated this as POOR due to Manager DUNCAN has been very unhealthful for all our rentals! He promised us a 20% and NEVER did it. Today, he charges our card and says he CANNOT reverse. He knows we never use the card to charge! This management ability is very POOR business! We rent weekly!! a little appreciation for our business would be nice and consideration!! Other employees are wonderful!!

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More customer service during busy hours/days, time of month.

Very friendly and u haul ran like a champ . Ramp is a must ,needs lubed hard to pull out . Trucks should come with dolly cart.

The staff was very professional and welcoming.

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The workers are not very nice ..they make you feel like you are bothering them . I got charged a extra 30 without knowing why. Paying almost 200 for. 24 he period is way to much

Our truck smelled like weed and now a lot of our furniture stinks.

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They were VERY short handed and need way more employees to handle the load on this location!! I have rented a couple times in the last couple months and the lines are always long because there just aren't enough employees to handle the number of reservations. So the wait is sooooo freaking long! Get them more employees!

Quick easy simple fast Great

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Thank you Priscilla, always patient and provides utmost service 👍 AAAA+

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Duncan is excellent: he is a true asset to your company. Always goes above and beyond for his customers.

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There were quite a few cobwebs in the trailer other than that service was wonderful

have hitch equipment ready on the day of installation or notify the client; find a way to rent the equipment if the computer system is down. I was supposed to pick up my trailer at 9 am. Didn't get it until almost 2 pm.

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Listen to customer requests. You guys charged my card when I had a note put on the rental that I would pay cash upon return.

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Busy business. Be patient. But worth the short wate

Pick up and return went as smoothly as possible. My experience with uhaul was great!!

Meter/gas , was a little off but everything was good.

Quick and easy service.

Extremely disappointed with the customer service in this location. Both employees helping in front desk were extremely rude (Aeeeng Seese and Chris Fehlman). Did not expect to be treated the way I was treated! I did my part by making a reservation and when I got there the truck was not there and I had to wait 45 min to 1 hr! The issue was not so much waiting but the attitude I received from them. First they told me 20 minutes and then when I came back I asked Aeeeng how much longer it would take? His response was I can't control customers and I totally understand that but that's not the respond to give to a customer that's PAYING FOR A SERVICE! and then I told him, can't U-HAUL notify the person that made a reservation and tell them it's not available. His response was there's no time for that.... and not to mention the attitude I was getting from him. I was not the only customer inside! And I asked to speak to a manager and he literally laughed on my face and said there's no manager but call the 1-800 number! When my equipment was ready, I went back inside and Chris helped me. My husband and I were already so upset with the service we were getting and Chris was not any better! He goes on and says a comment to Aeeng.. ‘I need an IV of caffeine”. He made this comment towards us!!!!!!!!! WORSE SERVICE EVER! I hope U-HAUL takes this review in considerations and hires individuals that are going to be there to help customers not those that hate to work!!

Went to pick up the truck which was very dirty. Attendant said they aren't allowed to wash the outside at the Visalia location. Went to start the truck and the check engine light was on. Notified the attendant who told me that I could not take a different 17 foot truck on the lot because those had been assigned to other customers. My only option was to pay more for a 20 foot truck which I did. One of the poorest customer service experiences I have ever experienced

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When you're nationwide system is down so that rentals can't be processed employees should start getting on the phone to call customers with reservations before they show up and are told they can't get their rental for at least an hour. Also, the new requirement of having to give a secondary contacts phone number who will immediately answer the phone is ridiculous. If they're not at the store with you how can you know that they will answer? If you're going to keep this ridiculous requirement you should tell people in advance of them showing up.

The people were excellent to work with .. couldn't get any better !

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YOU CAN GIVE TELL THEM THAT THEY ARE GREAT THANK YOU

First time ever renting any kind of equipment from UHual and it was honestly the easiest experience ever! The worker that assisted me with my transaction was Priscilla. She was super friendly and answered all my questions I had. She was very helpful and explained all the details of the transaction. She set up all the equipment quickly and had me on my way in a timely manner. I would definitely return to this location When ever I need to rent something again! Thank you!

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Trucks need to be clean when renting and a full tank of gas.

Truck not clean inside or out , low air left rear tire had to doit my self !!!

Recently moved up to the area, Priscila help me with making a reservation and also welcome me to the area by giving a virtual tour of all the cool places around town!! Thanks for the outstanding customer service Priscila! I will definitely recommend this location to anyone!!!

Good uhaul.

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One employee was not wearing a mask and was waiting on two patrons that were not wearing masks...they were in a small reception area..I did not want to enter that space and instead waited for the other employee with a mask to wait on me ...we live in an area that has a high contagion rate...mostly all other commercial establishments require and will not render services without the employees and patrons wearing masks while indoors.

Excellent people and product. Priscilla and Chris were great,

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Everything was fine, but we did not appreciate being told at the time of Receiving the Uhaul truck that if we brought it back with a quarter tank of gas we would receive $17 off the price but when we brought it back the employee said no that is what we were supposed to bring it back with?

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Customer service was excellent, as always. I was surprised though, that I wasn't shown to the equipment (10' box truck) as I have always been in the past. The exterior of the vehicle had not been cleaned, as there was dirt and bug debris all over the cab. This inside, however, was very clean. Overall, my experience was very pleasant. Well, maybe with the exception that THERE'S [STILL] NO DARN CRUISE CONTROL !!!! :) :0

Horrible!

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The Person who helped us initially (who completed the paper work) did a good job. However, other employees were unprofessional and not wearing facial masks. For example, upon returning the trailer, The person who attended to me was not wearing a mask, he was chewing on sunflower seeds, and spitting them out in front of me. There is a serious lack of common sense considering the current global situation. There should also be hand sanitizer for the credit/ signature machines if we are to sign with our fingers on a greasy, fingerprinted screen. The general attitude of the employees, as a whole, was sub-par. I would not recommend this location to anyone. I will gladly pay more elsewhere.

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Customer service was great even though the employees were swamped with work. There was a rude customer but the employee was professional about it. Thank you.

The gentleman that helped us was friendly and professional. It was a good experience, and we will use them again really soon.

Quick pickup and drop off experience very good

The 1st guy who helped me book the truck had a super dry personality. Not welcoming at all. The girls who helped me switch trucks and the guy who helped me when I returned the truck were nice and super helpful

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You charged me an extra $10+ and didn't tell me why. I would say you are swindlers for charging me $130+ and then in a separate transaction charge me again another $10 + after I returned the truck and without my approval, I may add. I agreed to the $130+ but not the $10+, which I will be disputing because it was without my authorization...You are such swindlers and I have used in the past 10+ years not anymore...swindlers..

Even though the previous customer brought back the equipment late, the service tech was very nice and patient which was great.

Would be nice if vehicle would have been washed on out side. Very dirty!

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Have the correct equipment for my appointment. didn't leave till a hour and a half after my appointment. Had to go to store down road to use trailer

Thank you for working with us

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Give Priscilla a raise!!! She's great. Very professional, knowledgeable, and friendly.

Our experience was not a good one my husband had made a reservation in fresno on Blackstone and they called the day before to say they would not have our truck so they moved us to uhaul on kingscayon in fresno so we went in the morning and again there was no truck we had family coming from sacramento to help us move to Sacramento so they tell us they will have a truck for us on Sunday but we had to drive to visalia which is 30 mins away going south when we were moving north we had to pay for a hotel so we could pick up the truck then drive back to fresno ...was not a happy experience

Couldn't do a mobile drop off. There was a long line with only one person at the counter. BUT then a gentlemen came around and asked if anyone was returning. He assisted us immediately, checked the vehicle, and checked us out. GREAT service.

Better customer service reps and cheaper rates.

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