Customer Reviews for U-Haul at Mineral King

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

No improvement needed!

Évaluation :

4

When I arrived, there were nine (9) customers waiting in line with only two (2) workers working the weekend. Took 35 minutes for me to be assisted.

Évaluation :

5

Very helpful and organized

Évaluation :

5

Outstanding rental experience. The staff were professional, friendly, and helpful. I will rent from this location in the future.

Évaluation :

5

The guy was quick and efficient. They k ew what they were doing

Évaluation :

1

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Thank you BRIAN, always polite friendly service checking out. Christine, thank you for smooth return transaction!! 5 STAR

Évaluation :

5

Great customer service!

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

4

Rien

Évaluation :

1

Customer service was atrocious! Waited and waited. No one greeted us to let us know they even saw us arrive. Acted like it hurt to help us or even make eye contact. employees continued conversation with each other throughout the transaction process.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Service and equipment were top notch!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Good job

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Have Truck Gas Tanks always full to start out their Travels.

Évaluation :

5

Again, the service was great, the equipment worked well, just needed a little touch up.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

The staff was very helpful and QUICK. Thank you.

Évaluation :

5

great experience overall. Thank you

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Alistar was so helpful snd professional even when my boyfriend was very rude for no reason. I think you guys are awesome.

Évaluation :

5

Service was excellent!!! The best ever. Everything was ready and waiting for me. Merci.

Évaluation :

5

Staff was great and really knew their stuff

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The gentleman who helped me was great. Took care of me in a timely and caring matter.

Évaluation :

5

Quick and easy process didn't take long to get the job done. Staff friendly and very helpful!

Évaluation :

5

It was a great experience

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Very poor customer service. And and a bill for no reason. I will never use your guys service again as long as I live.

Évaluation :

4

5 STARS Duncan, Brian & Chris. Brian, thanks for quick friendly check-out. Chris handles return with ease & precise. Duncan thank you for giving us special care in making sure we get vehicle we need & taking our calls. We truly appreciate all you guys do for us.

Évaluation :

5

Pleasant experience

Évaluation :

4

Biggest issue we had was a broken sun visor on the passenger side. It made the morning drive difficult for my wife.

Évaluation :

3

Inside the truck cabin was NOT clean. Smudges everywhere. The floor was also dirty. Please wipe/disinfectant. We are still in a pandemic. Also, the front passenger tire had outer ware marks and was making noise on bumps/pot holes.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The staff member who helped me when I picked up the truck was great. The staff member who helped me when I dropped off the truck was also great. Fast, clear and well done.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Great awesome checknout with Brian. Thanks Chris for double checking our return was completed correctly, appreciate the service!

Évaluation :

3

The price that was quoted was nothing like what I had to pay. I gave mileage and start and stop points.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

1

Not enough staff or equipment for quantity of customers. Staff don't communicate with each other in regards to discounted contracts. Wasted about a hour of my allotted 6 hour time frame to complete the contract. Staff wasn't polite or helpful.

Évaluation :

1

Was charged a cleaning fee and didn't even hardly used it only picked up a couple couches down the road had a storage unit

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

First time using rental truck service from U Haul overall great experience!! Definitely will recommend to friends and family

Évaluation :

5

Thank u so much! Great Customer service!

Évaluation :

5

Visalia Mineral King location was great they were the only ones with the trailer I was looking for around my area, they were super fast when it came to check out the trailer and checking it back in. Highly recommend this location because they have plenty of trucks, trailers and vans .

Évaluation :

5

I think this location is well maintained and the upcoming plans will make it even better. Most of the staff I have dealt with are pleasant and knowledgeable

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Gentlemen where very nice and I was happy with my experience.

Évaluation :

3

Two car trailers in a row now I have had blowouts going down the highway. Try E rated tires instead of D maybe or send a spare with the trailer. I was stranded for three hours this time.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Always come to the store on Mineral King in Visalia....Always great customer service from their staff!!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

There was an employee there during my return that was very unprofessional. I asked another employee for his name she said his name was Chris, he had a bad attitude towards myself and another customer that he did not want to assist with a hook up then he got upset and threw a trailer dolly into the area with the trailers and walked away leaving the other female employee to move the trailers on her own and with 3 customers waiting to be hooked and unhooked. I rent from U haul about once or twice a month and I hope I don't have to deal with this employee in any of my next visits.

Évaluation :

5

Great employees!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

The truck was dirty on the outside, clean inside. Here is why I will not recommend, and honestly will look for a new rental. I rent 3 times a year for an event. I was shocked to learn, that even though I've rented in the passed, have an online account, and thought I could pick up via my mobile app, contactless, I had to furnish a phone number to verify who I am?!! First, who takes random 800 or 888 numbers now days?? Or, who takes random calls at all?!! The worker explained that it's policy, and if I actually walked out and came back and rented another truck, he would need to make a call again and verify my ID, claiming policy. So, there I was going down my phone list, one by one, hoping that someone would actually take a random call and verify who I am, as I'm standing there, in person, with my CDL photographed and credit card already scanned…….but, I can't get keys until an unidentified person on the other end verifies ME?!! That's crazy!! This is not a policy you want to stay with, I'm not happy with it, and I will be looking for another rental that does not waste my time and others at checkout. You have my ID, you have my picture, you have my address, you have my credit card. Are you seriously going to call this person instead of the police?!!

Évaluation :

5

Great experience, very friendly.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

Not very helpful

Évaluation :

5

Excellent experience.....short wait time to pick up the truck, the agents thoroughly explained the policies, and it took only a few minutes when I returned it.

Évaluation :

5

Gentleman at front was VERY friendly. Older man was not. I was very impressed with the younger ones customer service and overall care.

Évaluation :

5

this was a very smooth experience.

Évaluation :

5

I live in Porterville. There wasn't any location in Porterville that had a 6X12 trailer. Have more equipment available in Porterville.

Évaluation :

3

Location kinda bad because the parking sucks and on such a busy street The communication between associates and customers wasn't really all that clear For example upon returning vehicle I had a question about my final costs I was told they could handle that inside so I go inside and wait in line( for a while) then when it was my turn to be helped was told that they handle that outside so again I walk back outside just to have to go back inside so that was frustrating for me because it seemed no one could answer my simple question and because I'm in chronic constant pain that it's at times hard to stand and balance myself let alone walk especially without a cane or walker to assist me

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Rien

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Got a false reservation 4272 N blackstone ave #103 was forced to drive 45 min opposite direction to pick up different trailer

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

4

Thank you Brian, quick easy check out. Friendly fast return with Alistar, very friendly even asked if any problems with rental, appreciated the extra attention on return ðŸ'

Évaluation :

5

n/a

Évaluation :

4

You advertise 19,95 a day and then want the vehicle back in 3 hours, I always thought a day was at least 8 hours. Not happy about the as we had to literally take shortcuts to get the items moved accross town, then there was the add ons which really made the price, pricey.

Évaluation :

1

Give a refund, if the equipment that was requested was not available.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

I have had no negative experience , have used this location many times

Évaluation :

2

I chose the check in by phone as it was touted as being much easier. It was not. Some of the frustrating things about it were 1) walked all the way out to the yard only to then be instructed to walk back to office to get keys; 2) you have to "await authorization" which took more time than I think standing at the counter would have 3) all the pictures you are required to take and upload and 4) when I had to go to office to get key the app told me to "skip the line" and go get key. I did not get to skip the line. I had to wait. And then the person behind the counter was very unpleasant and had a mouthful of food. He told me to go back out to the yard and ask someone for key because he didn't see it. But then when I got back out and walked back in (again) it was right at the counter the whole time.

Évaluation :

3

Truck on the outside was very dirty the truck should look clean

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Thank you Duncan, Brian and Chris. We know you guys are always rushing, but we do appreciate the extra care you give in making our weekly rentals ho smooth. Thank you for having the van sprayed to get the smell out, it was bearable. 5 🌟 star

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.