After I returned my equipment, I had to go back to this location the following day so I wouldn't get charged late fees because they never actually closed out my order even though I handed my keys to the clerk. I tried calling several times and they never picked up. U-haul customer service's advice was to go back to the location in person. Terrible.ANDREW P.
Customer Reviews for U-Haul at N First St
Pour nous contacter
Nashville, TN 37213
(Off Interstate 65 at Exit 47)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Employees were curtious and helpful.KATHY F.
Le client n'a pas laissé de commentaire.KARINA T.
Stop stealingBONNIE D.
Le client n'a pas laissé de commentaire.ROBERTT W.
Excellent service à la clientèleCOLIN P.
the return process was poor. Was not aware I could check out using the app. When arriving 2 return no Uhaul rep greeted me. Two individuals cut in line during the checkout process and the rep from Uhaul did not ask them to wait.Philip S.
Le client n'a pas laissé de commentaire.MONIQUE D.
Rep sent me link to check it in after hours easy experience.Michael G.
Location does it seem very safeJIMMY A.
Le client n'a pas laissé de commentaire.Mashanta K.
Le client n'a pas laissé de commentaire.Dianna T.
Le client n'a pas laissé de commentaire.PAUL S.
Le client n'a pas laissé de commentaire.JAMES F.
The staff at this location were fantastic, helpful in the extreme. They are superb representatives of the company.Alan Dale A.
Le client n'a pas laissé de commentaire.TIFFANY B.
Le client n'a pas laissé de commentaire.ERIC M.
Very hard location to get in and out of being down town.Autumn T.
This location is a disaster. Smell of weed in the office is unprofessional. There's a time and place for everything. Smoke weed off the clock. Again, the money we paid does not meet (even close) the level of service received.Christopher S.
The appliance dolly I ordered was not available. The 15' truck I was assigned had a flat front tire when I went to get into the vehicle. They were out of 15' trucks so I was offered a 20' truck. This truck had cigarette butts and ash in the cup holder, a broken A/C vent fan, and smelled like an ashtray. This made for a very unpleasant drive. Pretty miserable experience for an already subpar activity. The employee was very kind and seemed to be doing his best with what he had to work with.Robert W.
Made my reservation. Several weeks in advance. Two days prior to pick-up my location was changed along with the pickup time. When I arrived, I was informed that they had no furniture dollys, no utility dollys, no blanketsâ€¦.nothingâ€¦.just the truck. MAJOR problem as we had heavy furniture to move. Had to wait another hour for them to go to other locations to pick up equipment. This was not a walk-in reservation. This should have been taken care of prior to my arrival.JAMES M.
I rented a truck rental rate was charged twice to debit card.i reserved the truck cheryl Brinkley but my husband micheal bolden drove the truck..i was charged twice for a truck rental and i want to know why?..i took a pic of my husband micheal bolden license and told the lady mike was driving the u haul.thanks cherylCheryl B.
Le client n'a pas laissé de commentaire.GEROGINE D.
Le client n'a pas laissé de commentaire.Donna E.
Allow the website to schedule where you want to pick upcharles W.
Le client n'a pas laissé de commentaire.Paula U.
I understand it was just a rental truck, but it could have been a little cleaner. Had to kill roaches in the box. Office is in a trailer, better signage would help. Tried to use app,, kept freezing up, finally gave up and went to office. Office staff person was great, but app. never worked.Jack H.
Le client n'a pas laissé de commentaire.KEVIN C.
Le client n'a pas laissé de commentaire.Candace H.
The office is a storage container that smells of pot inside. The woman checking us out was face to someone on her phone while talking to us. Also, apparently I have a card on file even though I don't? The van we rented was not clean and a few things were broken. Also, the tires were low on pressure so we had to deal with that as well.NICHOLAS K.
I reserved my truck in advance. The process of picking it up was relatively smooth. The truck was clean and it was almost full. This was my first U-haul rental for myself. Half way to the destination, I was flagged down by someone on the interstate stating that the door on the back of the truck was unsecured, I pulled over and discovered that the piece of metal that the hook was supposed to latch to had eroded away. I had to stop at in Opry Mills to buy bungee cords and rig the cords in a way to keep the door secured. That was extra money that I was not expecting to spend. I had to fill the back of the truck up with new furniture and ride from point A to point B worrying about the furniture. When I returned the truck, I explained the trouble I encountered with the truck after I rented it. Sadly, one of the employees knew exactly what I was talking about. Why? Why was the truck even on the lot to be rented if it was in need of a repair?Ruby J.
Le client n'a pas laissé de commentaire.GREGORY C.
Le client n'a pas laissé de commentaire.Joanne J.
Attendant was friendly, but the location looked like a disaster area.Philip W.
Le client n'a pas laissé de commentaire.Shayna J.
You're the worstNATALIE U.
Again, customer service was awesome. The location is quite difficult to access for your average driver, and it is quite difficult to find where to go, since it's just a shipping container. I received a receipt upon arrival with the accurate arrival time, but the day after return, I receive a charge for an extra day because â€œthe guy didn't know when you dropped it offâ€. Very unprofessional, quite honestly pissed that I even had to deal with this a day after moving my entire life across the country. No refund granted for the busted air conditioning either.Dalton K.
Nashville Pickup location was awful. Reno drop off was excellent.Lucas F.
Le client n'a pas laissé de commentaire.LUIS E.
Office was a shipping container. Seemed well staffed but disorganized. Employees were friendly and trying hard to help everyone. Did not have supplies that I ordered. No hand trucks, but offered an appliance dolly that they forgot to load. We were late to meet movers so did not go back for it.JILL T.
Busy area and the lot was crowded but staff was very friendly and professional.Jeff W.
Le client n'a pas laissé de commentaire.CAREY S.
Le client n'a pas laissé de commentaire.MARIA L.
I went to three separate locations to drop off the trailer and none would accept it saying they had no room. Employees were very rude and unwilling to do their job. If I ever need a rental going to Nashville again - I certainly won't choose U-Haul.Michael L.
Le client n'a pas laissé de commentaire.KATHYLYNN T.
The man checked me in quickly and gave amazing friendly service.Jennifer S.
The supervisor or worker was very friendly and very understanding but they were understaffed and over booked I waited almost 2 to 3 hours just to get a truck And still was charged for the time I reserved the truck and returning the truck after hours was even harder to do â€¦. Cars was parked in the parking lot and My car was blocked in as well The experience for me sucked all aroundâ€¦.Darnesha J.
We waited 30 minutes for the place to open. There were 10-15 people in line. Took us over 2 hours at rental pick up. The guy that finally showed up was all by himself helping all those peopleJAMES A.
Le client n'a pas laissé de commentaire.Greg C.
Le client n'a pas laissé de commentaire.NICHOLASA B.
Le client n'a pas laissé de commentaire.CYNTHIA S.
The general manager didn't show up to open the location until 9:35 am. He was 35 minutes late. The parking lot it is located in was way too small. There was no parking and you could not get that uhauls out of the lot. The general manager was rude and seemed irritated. He looked like he hated his job. There were probably 15-20 people waiting by the time he got there. I will never use this location again not will I recommend it to anyone I know. There was no apology for being late.Regan F.
Worker showed up half hour late -- they were out of much of the equipment that we requested (dolly for instance). Rent time was from 9-3pm, but didn't drive off the lot until 10:30. Awful experience.Matthew H.
Le client n'a pas laissé de commentaire.William L.
Le client n'a pas laissé de commentaire.STEVEN R.
They was very fruendlyNorma C.
Le client n'a pas laissé de commentaire.BLAIR M.
Le client n'a pas laissé de commentaire.wayne F.
Le client n'a pas laissé de commentaire.Anthony D.
Make sure the trucks are prepared with the items bought by customers.Tanicia N.
Le client n'a pas laissé de commentaire.Jennifer L.
One female employee was taking care of 10 people Saturday 8/7/21. She was great and doing her best, 2 employees didn't show. One-hour wait to check in and p/u vehicle should have taken 10 mins. ALso you were not able to check in online as offered after you fillled out information website froze. Heard the same from everyone in lineGLENN B.
The location is great for the area Needs a better building and customer service Trucks parked everywhere no order and customers have no where to park their vehicles.NANNETTE G.
The drop off location was a mad house, barely any parking to drop off the uHaul.Julian N.
Le client n'a pas laissé de commentaire.PAUL A.
Arrived at this U-Haul to drop off trailer, was turned away because their lot was full. Had to navigate a new city with trailer while trying to find different U-haul location. VERY STRESSFUL, poor service, shouldn't have been turned away like that.Christopher J.
Half of the equipment I ordered was not at the location. They were out of moving blankets and furniture dollys. I was not able to get my truck until an hour after scheduled pick up. The liftgate also broke during loading due to a worn coil. Delayed my move by 7 hours and caused numerous trickle down issues.James D.
Something about my reservation changed and it changed the location of pickup to this location from another (8th Ave/Melrose to this store). When I received the email notifying me of the change, the email still said to go to the 8th ave/Melrose store, so I went there. They informed me I would have to pickup the truck at this location, which was fine, but the email was extremely confusing and caused me to be ~30 minutes late picking up the truck, which was frustrating for me on a busy day.Alvin K.
Employee was very helpful, however not all of the equipment we requested was at the pick up location so we had to visit 2 locations to pick up everything we ordered well in advance.SHARON R.
Le client n'a pas laissé de commentaire.DAVID B.
Le client n'a pas laissé de commentaire.Michael P.
Was not appealing for your traditional U haul locations. I also think because if the website not loading properly for everyone, the process could have been more fluent.Tony G.
It should be more clear where the office is.MCKENNA C.
I reserved a day and time . And still waited in line more than 40 min. It was hot, only one person working over 25 people showed up with a 9 am reservation.KAREN N.
Drove 7 hours in a truck with no AC, grinding brakes and check engine light on. Told local rep and he said nothing he could do. Truck also has someone's else furniture in it when I picked it upNick F.
Le client n'a pas laissé de commentaire.Nicky C.
Le client n'a pas laissé de commentaire.Moshe N.
Le client n'a pas laissé de commentaire.Paul B.
Maurice Evans went above and beyond to assist me with backing and unhooking the trailer. I explained I signed up for self checkin but he said it was too hot for me to have to do everything myself so he ensured all was taken care of. Great experience.Reginald D.
Terrible location. Dirty and no one around to help. Closed earlier than sign posted.Michael F.
The attendant was a nice guy, very helpful. However, the truck itself was in bad shape - every time I started it up, I got a "low oil pressure" warning and it took several minutes before the warning "ding" shut off and the truck reported the correct oil pressure. Also, I didn't appreciate having to change my pickup location at the last minute. It was 30 additional miles away from where I needed to pick up, and I was charged for the extra mileage incurred.LANE D.
Le client n'a pas laissé de commentaire.RENEE G.
Le client n'a pas laissé de commentaire.Felipe A.
Le client n'a pas laissé de commentaire.Jasma T.
I reserved a dolly 3 weeks in advance and it was not available that day. Very disappointing.COLE D.
Le client n'a pas laissé de commentaire.THOMAS D.
The representative that was there when I dropped The truck off was very helpful and courteous. The man's name was Kendrick and I would hire him any day of the week. Merci.Lawrence L.
I will never come to this location again. If it's the last uhaul place left, I would rather just burn all of my belongings and start over at my new location.Tradd T.
Terrible service and apprehensive to help or answer my questions. When they secured my vehicle to the vehicle transport they secured it on my exhaust ( muffler) instead of the rear chasis... It was a very unpleasant experience and no one seemed to know what they were doing.BOLIVAR R.
Le client n'a pas laissé de commentaire.Derek F.
Move to a better location with more space or don't send so many customers there to drop off. Took 45 minutes just to drop off a trailer, and that was after being sent there by the location that I was told to drop off to because they were full.Billy M.
Le client n'a pas laissé de commentaire.BILLYBAKER D.
Perfect drop off experience!Jacie M.
Le client n'a pas laissé de commentaire.Matthew P.
Le client n'a pas laissé de commentaire.KARA W.
Le client n'a pas laissé de commentaire.KEVIN W.
Just keep doing what you did with me!OTHA S.
Le client n'a pas laissé de commentaire.JENNIFER S.
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