Customer Reviews for U-Haul at N First St

4358 évaluations

241 N 1st St   Nashville, TN 37213
(Off Interstate 65 at Exit 47)

(615) 242-2636

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(615) 242-2636

241 N 1st St
Nashville, TN 37213
(Off Interstate 65 at Exit 47)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
2

Was not appealing for your traditional U haul locations. I also think because if the website not loading properly for everyone, the process could have been more fluent.

Tony G. 
Évaluation :
4

It should be more clear where the office is.

MCKENNA C. 
Évaluation :
2

I reserved a day and time . And still waited in line more than 40 min. It was hot, only one person working over 25 people showed up with a 9 am reservation.

KAREN N. 
Évaluation :
1

Drove 7 hours in a truck with no AC, grinding brakes and check engine light on. Told local rep and he said nothing he could do. Truck also has someone's else furniture in it when I picked it up

Nick F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicky C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Moshe N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul B. 
Évaluation :
5

Maurice Evans went above and beyond to assist me with backing and unhooking the trailer. I explained I signed up for self checkin but he said it was too hot for me to have to do everything myself so he ensured all was taken care of. Great experience.

Reginald D. 
Évaluation :
1

Terrible location. Dirty and no one around to help. Closed earlier than sign posted.

Michael F. 
Évaluation :
3

The attendant was a nice guy, very helpful. However, the truck itself was in bad shape - every time I started it up, I got a "low oil pressure" warning and it took several minutes before the warning "ding" shut off and the truck reported the correct oil pressure. Also, I didn't appreciate having to change my pickup location at the last minute. It was 30 additional miles away from where I needed to pick up, and I was charged for the extra mileage incurred.

LANE D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

RENEE G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Felipe A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasma T. 
Évaluation :
3

I reserved a dolly 3 weeks in advance and it was not available that day. Very disappointing.

COLE D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS D. 
Évaluation :
4

The representative that was there when I dropped The truck off was very helpful and courteous. The man's name was Kendrick and I would hire him any day of the week. Merci.

Lawrence L. 
Évaluation :
1

I will never come to this location again. If it's the last uhaul place left, I would rather just burn all of my belongings and start over at my new location.

Tradd T. 
Évaluation :
1

Terrible service and apprehensive to help or answer my questions. When they secured my vehicle to the vehicle transport they secured it on my exhaust ( muffler) instead of the rear chasis... It was a very unpleasant experience and no one seemed to know what they were doing.

BOLIVAR R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Derek F. 
Évaluation :
1

Move to a better location with more space or don't send so many customers there to drop off. Took 45 minutes just to drop off a trailer, and that was after being sent there by the location that I was told to drop off to because they were full.

Billy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILLYBAKER D. 
Évaluation :
5

Perfect drop off experience!

Jacie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KARA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN W. 
Évaluation :
5

Just keep doing what you did with me!

OTHA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER S. 
Évaluation :
3

workers there were very nice and helpful

SUSAN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
5

yard workers and admin person all informative, and efficient

ROBERT T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

charles C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven T. 
Évaluation :
2

This was not the drop-off on my contract. When I arrived at the Wedgewood address, the attendant told me they were full and I had to change...also indicated that I should have received an email notice of the change (which did not happen). The N first Street address is not as easy to get to...and appeared to be run by only one person. The check-in process is not clear and the place looked disorganized.

Paul C. 
Évaluation :
5

Very pleasant people and good service.

CLIFFORD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIM H. 
Évaluation :
4

none

Derek M. 
Évaluation :
5

Make sure all equipment comes with the parts needed

Jamia M. 
Évaluation :
2

Please properly inspect the equipment. I was given a truck with a gash in the tire that would have blown on the interstate for a one way trip 4 hours away. I was also given a tow dolly that did not have a working light. I was fortunate enough for both of these to be resolved before I hit the road, but my leaving Nashville was delayed almost 3 hours, and I missed my hired movers as a result. I also was the one who noticed the tire, so if I had not noticed, then I very likely would have had a blown tire while driving the truck loaded with all of my possessions and while towing my car. The people were super friendly and pleasant, but the experience was very frustrating because I missed my movers and I could have gotten seriously if the tired had blown while I was driving on the interstate.

Myron S. 
Évaluation :
3

We were asked to haul a trailor from Nashville to Indianapolis for a discount. When we picked up the truck, the hitch for the trailer was damaged. Thankfully, Uhaul honored our discount even though we could not deliver the trailer.

Andrea R. 
Évaluation :
2

Well, I returned my rental at 4:30 on the 3rd and my receipt says I returned it on 4th at 10:44. Seems dishonest. The lot was very trashy and the office was a work trialer and no one ever came out of said trailer. We gave him the key and left. Was "schetchy"

Tanya H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

AMIEE S. 
Évaluation :
2

A broken driver-side windshield wiper made it very difficult (and dangerous) to drive in the rainstorms. It completely flew off the truck!

Eric S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAPPELL C. 
Évaluation :
1

Get more help and get people that won't stay on the cell phones while they are working and communicating with the customer, they were on FaceTime, this location sucks.

TIMOTHY O. 
Évaluation :
1

Very long wait, only 1 person working. Trailers all over the parking lot - saw two drivers hit them. My van's gas was at quarter tank when I got it but had to return it at half tank? No furniture pads available even though the website said they had some when I made my reservation. Overall poor experience and will consider other companies going forward.

LUKE H. 
Évaluation :
1

Please have someone from corporate call me.

OMAR G. 
Évaluation :
1

Huge line and one person working. Absolute joke. This is no way to run a business. What's the point of having a pick up time and not staffing the location so people can get their things moved?

Jordan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristopher B. 
Évaluation :
5

everyone was so nice and made this unexpected experience easier.

JAMIE J. 
Évaluation :
1

I received the truck on 1/2 tank and I returned it on a 1/2 tank and was charged a service fee. I told the employee when I returned the truck it was on a 1/2 and she said ok, then charged my bank card. UNACCEPTABLE

Leon A. 
Évaluation :
5

Nothing! Hawk and his assistant (I forgot her name, but it was her third day working there) were GREAT! Super efficient and the check in/out procedure was painless. I HIGHLY RECOMMEND this location and I will DEFINITELY be coming back the next time I need a rental. THANKS GUYS & GAL!!!

ARTHUR F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
1

Make sure the cab is cleaned, the tank full, and the odometer mileage correct.

Patrick S. 
Évaluation :
5

Maurice was very nice and helpful

CHRISTY C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ricky S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

UHLAND R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack B. 
Évaluation :
1

This drop off/return location seemed nomadic, again situated on a corner in a downtown location making it unnerving to enter/exit with a truck and trailer. There was no actual office, only a construction site type trailer with no signage. This was after I had attempted to return my rentals to the original location specified, whereby the staff there told me they were too busy and full to accept my drop off and told me to take the equipment to another location situated deeper into a busy downtown district. At that point I was ready to park the truck/trailer anywhere and just leave it.

Derron S. 
Évaluation :
1

Picking up my Uhaul was the worst experience ever. I was suppose to do a self pick up but there was no key. I went into the small building and the manager said ah we must have lost them. So he calls over to a different Uhaul to get a spare. He sends his worker.... it took over 1,5 hours to get a key that was 13 minutes down the road. Absolute waste of my time. Hours of my day where I needed to be packing up were gone.

ARIANA F. 
Évaluation :
5

The transmission in the truck seemed a bit off. Would take a look

Daniel E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Gilbert R. 
Évaluation :
2

I paid for a 10 foot truck, told to go to a different location and waited there for an hour without getting a truck because they were booked out. Then had to go to this location for a 10 foot truck and waited two hours and got a van. Then I had to pay more to get the truck today to finish moving. Very unorganized. Very unorganized and wasted five hours of my time not moving a single thing

Zachary W. 
Évaluation :
3

1 strap was cut short wouldnt reach had to improvise

Isaac H. 
Évaluation :
5

He was the one try to help

TAWFIEK T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Z. 
Évaluation :
4

It's a little sketchy, and no personnel when we dropped off the dolly. However when we returned the truck the next day, there was someone there who was super helpful.

Taylor M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark K. 
Évaluation :
5

I could not use the return-vehicle portion of the app because it got stuck on vehicle location screen, not permitting me to move forward without GPS confirmation even though I was standing at the store. That is a bad design flaw. You should permit renter to confirm another way.

Alan A. 
Évaluation :
1

App allowed me to select quick pickup for a location that was not set up for quick pickup. We arrived at 6am to find that we could not pick up the van until the location opened. We went again at 8am but the location didn't open until 9am. We waited until then. The person who arrived to open the store forgot the key and had to go home to get it. We couldn't wait any longer and had to come back later. Then, I found out that because the app considered me a no show for the van I had not been able to pick up earlier which consequently canceled my order. The location was out of the van that I rented. They found me a smaller van 10 miles away and I incurred additional costs due to the additional trips I had to take and the extra mileage to get that van. I was not offered any compensation for this extreme inconvenience. A horrible experience from start to finish. Please consider paying your employees more, hiring extra hands and extending your fleet. The employees at this location are great, but it seems like they are run ragged.

LINDSEY S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lucas F. 
Évaluation :
2

Perhaps you could call and let the renter know that you changed the rental location and time without prior notice. By doing this you added undue mileage. This change added 80 miles to my rental which is absolutely unacceptable. You charged me for those miles which I feel should be removed from my bill.

Ronald L. 
Évaluation :
4

I was satisfied 100 %

BRIZZALL M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Gilbert R. 
Évaluation :
5

Excellence all around! Thank you. Ward D

WARD D. 
Évaluation :
3

Not attentive workers

Jana C. 
Évaluation :
5

We went to 2 other locations that were seedy at best no workers snd just a no. We did not feel comfortable leaving g it there it was such a relief to find this location and Darryl was extremely helpful!!!!

Linda G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

poncita J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IRETI E. 
Évaluation :
3

Please remove my name phone number and email as I did not order and uhaul on line.

DERESHA F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher W. 
Évaluation :
5

Me. Hawk was kind knowledgeable and quick. I has never been treat so well before. I will always use his location regardless of how far I have to travel.

Kevin T. 
Évaluation :
5

The person at the desk was very friendly and helpful

Lucas R. 
Évaluation :
2

I rented a truck less than 1 mile from my move and destination locations. The UHaul scheduler notified me the day before my move to travel over 10 miles to get the truck from another location and then return back there. They charged me for these miles. When I went to pick up the truck they tried to change again by asking me to take a bigger truck than I needed. Horrible experience.

DAVID R. 
Évaluation :
1

Have the truck actually ready for the customer!

CODY G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANA C. 
Évaluation :
5

Friendly service and great equipment

Jesse V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRY N. 
Évaluation :
5

Nothing. Everything worked great

Jerry T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Alexus R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALBERT C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SANDRA KAY J. 
Évaluation :
2

The location was scheduled to open at 9 and we got there to pick up our truck a little after 9. By the time we had arrived, 3 other people were waiting there as well and no employees were to be found. Also it was raining so that definitely didn't make for a good start to the day. I started to try to do the self pick up through my phone, but then we couldn't get the key box open. When employees finally arrived together around 9:15 (It looks like they may have had car trouble, but I'm not sure) they were able to get the key box open. However, the furniture pads and dolley we had rented were not in the truck we had rented, so we had to wait for them to get those for us as well. The location just seemed unprepared and it wasn't the best start to the moving day. Also the passenger mirror was completely cracked when we got to it, but the truck served it's purpose and all the moving went well!

Makenzie M. 
Évaluation :
3

Better location. Congested area and no good parking., Young man who helped us was very good at his job.

JUSTIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
5

The manger Maurice was excellent and very knowledgeable

Ronald T. 
Évaluation :
5

I love the self check-in and drop off service. Your app is GREAT!

Raymond A. 
Évaluation :
5

The office trailer is too small and cluttered The staff was great

JAMES M. 
Non les évaluations ont été soumises pour cet établissement.

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