Customer Reviews for U-Haul at N Lamar

4 944 évaluations

5412 N Lamar   Austin, TX 78751
(S Of Koenig Ln)

(512) 451-7365

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(512) 451-7365

5412 N Lamar
Austin, TX 78751
(S Of Koenig Ln)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

Rented a motorcycle trailer guy hooked up a small trailer that was not a motorcycle trailer. Ended up damaging my motorcycle and crushing my foot. I'll be following up with customer service via phone call.

CODY J. 
Évaluation :
3

The vehicle was given to me with less than 50 miles until the tank was empty.

Brent M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bill R. 
Évaluation :
5

The stafff was very helpful.

Gerald B. 
Évaluation :
4

mobile app said i could skip line but employee made me wait

michelle Z. 
Évaluation :
5

The manager, Brittani Hairston, was particularly helpful.

Coby C. 
Évaluation :
1

Terrible. I would like to speak with someone from management. I was sent to a different location because the truck I was supposed to get was not available. Then I was told I had to change my drop off location. The truck was dirty inside. Terrible, second time uhaul was just terrible experience.

Mallori C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor B. 
Évaluation :
1

The truck was dirty, the staff is unfriendly, they don't explain anything, they just give you the keys and ignore you, they also have food at the work desk and it's unpleasant to be smelling their food

Maria T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lynn M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ADREON H. 
Évaluation :
3

After hour drop off

Peter C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan P. 
Évaluation :
5

Easy to find and convenient location. Fast service.

Jennifer S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WaiLing W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ledwin A. 
Évaluation :
3

The tow dolly fender was cracked and got worse during the drive. This was not the fault of the location.

Kevin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM G. 
Évaluation :
5

Very competent and friendly staff. Thanks

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIO O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lance P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Chandler G. 
Évaluation :
5

The staff could be friendlier. A homeless person with a bike stayed overnight in the trailer next to the one I rented. Staff apparently know of this person. It explains the moving blankets left in the trailer.

Peter D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicole S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrii K. 
Évaluation :
1

The truck was not cleaned. It had ashes, cigarette butts and sun flower seeds everywhere. My son and I had to. Lean the cab of the truck the best we can. The first night I had the truck the check engine light came on and a mechanic had to come out to my home in Austin Texas to fix the problem. The truck was not in good condition and I wish you guys gave me a newer truck. The inside of the truck where we load was the extremely dirty and looked like blood on the hood of the storage compartment. To top it off I was given an unsafe car transport. The strap that holds the vehicle down was not in safe conditions and j had to drive out of my way again to get the trailer fixed at the research blvd location. The trailer also had a bad tire but they seemed to not care. Between the truck and trailer it put me behind on my move. Definitely not worth the amount of money I paid and the worst experience I have ever had renting from uhaul.

Jeffrey D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edgar R. 
Évaluation :
3

Check your tires before you send your trucks out on the road, bold.

Leslie P. 
Évaluation :
1

Overcharged me and drove two miles and was charged for two gallons of gas, twenty dollars for returning early, and still have not returned my money to my credit card!!!

Andy T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Friendly employees

Honore N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordyn H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LINDA B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Evan P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Z. 
Évaluation :
5

The general manager Brittany was excellent on customer service and assistance. And laughter while dealing with my move . Recommend this location to anyone and will be using them moving forward.

Malik L. 
Évaluation :
1

I got a hidden charge of $20 that I just found on my credit card with no other documentation. I want to know what this charge is.

Kenneth T. 
Évaluation :
5

The location was great the truck not so much. I kept thinking I was going to break down. It needs repairs and may not be safe.

loretta C. 
Évaluation :
1

I rented a flatbed trailer for 4 days with the intention of putting a small UTV on the trailer. The UTV was too wide to fit, so I immediately returned the trailer. I only had it for less than 2 hours. I didn't get even a partial refund, and honestly the attendant was so busy on his phone that he never even looked at me. I wont use U Haul again.

Russell D. 
Évaluation :
3

na

Leonel D. 
Évaluation :
5

The attendance were kind and courteous and helped me with a rough situation.

Gary T. 
Évaluation :
5

Great staff too - super helpful.

Leonard B. 
Évaluation :
5

All the staff are golden!! Wonderful people!! I will be back!!

Andy T. 
Évaluation :
5

Staff very helpful to disconnect the auto transporter from my towing vehicle.

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keri D. 
Évaluation :
4

Employees were very nice and I was in and out with my rental quickly. I rented from ANOTHER location a month prior and it took about 1,5 hours to get the rental. That time was unacceptable. This location was on their game. I will make sure to return to this N Lamar location the next time I need to rent a tow dolly.

shawn L. 
Évaluation :
5

The team was very efficient and easy to work with . Well done

Kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose V. 
Évaluation :
3

One problem was that the truck had faulty wiring for trailer lights and I had to switch to another truck. Also, I never got a receipt that showed actual charges for mileage, etc.

Bill H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

arley O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilson G. 
Évaluation :
3

Basically, get rid of all the trailers with a roller door. They take away headroom, are difficult to open and close and in my case self-raised past the stops and jammed the latch between the head frame. Had to use a pry bar to release it. Had I not been at home with access to a pry bar, I would never have been able to close it. Additionally, the roller door reduced the inside capacity and whan the load shifts on a packed trailer, the load jams the door making it next to impossible to open and damages whatever it is hung up on.

Ken S. 
Évaluation :
2

You need to improve your customer CARE, they are serving your customers, seems that the quality of customer care degraded to the lowest level.

Carlos B. 
Évaluation :
5

Had problems with 800 Customer service. It was rough! But at pick up -- all was perfect!

Warren S. 
Évaluation :
4

we confirmed everything online and even checked to make sure that the location had what we needed. Upon arrival we were told that they actually did not have the extra equipment that we reserved and multiple calls had to be made in order to find a location that could accommodate us.

Evette R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie T. 
Évaluation :
5

Easy and painless to return took less than five minutes.

Jon L. 
Évaluation :
5

Easy dropped off just gave my keys to the lady was very nice

Mario C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES R. 
Évaluation :
2

I was over charged for gas

Perry G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Rien

david S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shelly S.  |  Expérience générale 
Évaluation :
4

The people working at this location work hard and deserve praise. My experience with UHAUL was negative - sent to new location after an hour in line at a severely understaffed location to end up at another understaffed location. I was double billed for auto transport by accident while team navigated lots of issues with equipment and reservation transfer- waiting for resolve.

Kyle H. 
Évaluation :
2

I called that location when I picked up my vehicle and asked if we could move the drop off date back a day or even a few hours. She said no problem just come in the next day by 2 pm. I did and then they charged me for a day late charge!

deborah Y. 
Évaluation :
5

Service was great and vehicle was well maintained. The representatives were helpful. I think the price was a little high for a one way trip. Thank you for your service

saul V. 
Évaluation :
5

Fantastic staff, super friendly and helpful. Best UHaul experience ever.

Ryan P. 
Évaluation :
5

Friendly, helpful staff!!!

Garret B. 
Évaluation :
2

I ordered a dolly & moving pads with my truck rental. Neither was available, and I was still charged for the dolly despite being assured twice by the on site staff it would be removed from my contract.

Brian W. 
Évaluation :
1

Hire a more professional manager. She was gossiping to her coworker about a rude customer. The customer was rude, but it was not something that was appropriate to talk about in front of the other customers. Also, I have tried to contact them multiple times about an incorrect charge and have yet to hear back.

Sean M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARDO R. 
Évaluation :
1

I used the vehicle and traveled about 12 miles on it. I did not take a photo or notice the milage of the vehicle when I picked it up. When I returned it they charged me for 100 miles. I stated that I did not have pictures and did not travel that far. I was informed to not complain because the manager (who I was speaking to) said it will come to her and she will deny it. When I stated that I will give a negative review and dispute the charges with my credit card company she stated she will put me on a list and I will never be able to rent from U-Haul again. I've waited about a month so I wouldn't come into this review hot but I am still not happy with this experience. Did I not take a photo? No but they could have compromised a little, I wouldn't have been so upset if they just split the difference on the mileage. So I am writing this review knowing that I might never be able to use U-Haul again but I really don't think I will regardless if that lady bans me from doing so or not.

Mark K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jerry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam W. 
Évaluation :
5

Overall everything was excellent, looking forward to doing business with your company again. The staff were very helpful and answered all my questions and concerns.

Keenan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
4

Not really a major concern, but the area is landlocked, right on a busy highway which if you're not used to hauling something it's a bit scary. Just my perspective. But would not keep me from renting there again.

Josue G. 
Évaluation :
3

The loading ramp hook jammed and was nearly impossible to use easily. We drove through some rain and the water came streaming through the seatbelt attachment soaking our shirts.

Laura H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessreen P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jinsy B. 
Évaluation :
5

Return was handled very efficiently

Theodore S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joelle D. 
Évaluation :
1

Worst Customer Service Ever!!!!

Matthew D. 
Évaluation :
1

Very poor service with terrible attitude. Would never recommend U-HAUL based on this location. Employees were rude with no attempt to help.

Eyal P. 
Évaluation :
1

First location where I ordered my trailer was so rude. Apparently the text I had gotten that h gave me an error message was to let me know my reservation was moved to a location 30 minutes away from where I live. Staff at that location was not friendly either. When returning the trailer I was told by a lady that was standing by the door that since he is here he can help you. Well he did and was super friendly. He unhitched us and marked us off as returned. He definitely needs a raise and needs to manage the location on Lamar. If you are going to move locations of reservations call someone and make the reservation close to where they originally had made it. This was 30 minutes away and south and I was going north. Added awhile extra 1 hour onto my trip I was not planning for. Definitely will not be renting anytime soon.

KRISTI A. 
Évaluation :
1

Charged for items I didn't get. 2nd charge on my card not on invoice…. Usually don't use this location but it was the only one this time that had the size trailer needed.

Bethany A. 
Évaluation :
5

The experience was excellent definitely looking forward to doing business with you again. In my opinion you have to change a thing. The staff was outstanding,completed all the information in a timely manner.

Keenan G. 
Évaluation :
4

Vehicle was clean. Did not run well. Could only drive up to 50mph anything above 50mph there was a strong vibration and loud roar. This was reported at drop off. Tire pressure gage kept turning on. Had to stop and put air in front passenger tire twice.

Miron N. 
Évaluation :
5

The GM at this location is awesome!!

BRYAN J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Justin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOBBY W. 
Évaluation :
5

Need a bigger parking lot please

Eduardo F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irma G.  |  Expérience générale 
Évaluation :
5

The staff who assisted me with registering the unit for storage handled stress with ease. Even in the sight of a line building up he refrained from losing his cool. A+ service

Ryan P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joel m.  |  Expérience générale 
Évaluation :
4

The manager went above and beyond to assist me in obtaining my UBOx with very little notice. I sincerely appreciated his time and effort.

leigh l.  |  Expérience générale 
Évaluation :
4

Excellent service à la clientèle

Aaron W.  |  Expérience générale 
Évaluation :
4

Location busy, calling direct hard to get pick up. Staff (not mgr) checked acct to unload/move out was surly. I contacted U-Haul gen # to set up the day & time 48+ hrs in advance, no record on acct

Justina M.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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