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Unfortunately I did not get the associates name, but he was outstanding. Very helpful, fast moving and efficient. Valuable associates to this establishment. Camouflage face mask, young black male. Great team member.
found broken glass in the truck and other items indicating it was not swept out. Also hand truck was not secured was sliding around. I called when I got truck home as I did not order it and did not wish to be charged for it. wa told they would make a note not to charge me
Once again this location provides excellent customer service, courteous and professional.
Not pleased with the charge on my bill for gas . I only went a total of 11 miles round trip and did put a gallon of gas in . That should have been sufficient.
I don't have any complaints. I was worried because read several poor reviews on other locations around the city closer to where I lived. And this was my first time renting from U-Haul. My reservation was ready on-time; the personnel were friendly and courteous; the rental process was very well explained; and the truck was clean and smelled fresh.
Employees were friendly and helpful. I was unaware of all the extra charges after I left...rental fee, environmental fee, gas etc. It was deceiving. But overall a good experience.
Always a pleasure to work with this location.
great guy
Nothing—real happy with the 24/7 experience
The location is fine it's the app that's not good and doesn't work, could rent it or check it in upon return...third time in two years this happened fix the app
The personal so very good and doing great service Thank you
they where great on niagara falls blvd. the guy in lockport on lincoln ave, in lockport where i ordered the uhaul from was a real jerk, told me the uhaul would be in lockport sat for pick up, then i get a email it was amherst. so i went to lockport sat and he tells me i have to go to aamherst to get it, he was very rude and nasty
Nothing at all.
This was the worst experience with uhaul I have ever had not the location they were great and excellent but I reserved a truck on 10/22 a 17 foot at 9am I was contacted a week later two days before I moved to advise me I would not get be able to to get truck until 4pm in depew never did they offer me anything other option I had to go online and find other options myself no customer service I use uhaul all the time I have never had this problem I had to pay twice the mileage because I had to make two trips because I only got a 10 foot truck I am very unhappy with this company and will not use again
I never received the furniture pads and when I ordered a vehicle online, I ordered the 9' van which was listed also in my confirmation email. When I picked up the vehicle it was a 10' truck.
Trailer was heavy to lift onto the hitch. I needed to help the employee who was having a difficult time lifting it himself. Even with the two of us, it was still a struggle.
Hi - Big mistake to give away all of your cargo vans to FedEx so your regular customers who are faithful all year are left high and dry at the end of the year.
These questions are stupid. You have to be a complete moron to think that this will provide accurate or valuable customer experience feedback. The truth is my customer experience was horrible from start to finish. Ordering the vehicle on the website sucked. Picking up the vehicle sucked and when I dropped it off with more fuel than I received it with, I was charged for fuel anyway. The overall customer experience was completely horrible. The vehicle was fine. I would fire the CEO and make many changes to the website, facility, process and procedures.
After receiving help from the district manager, everything worked out great. Todd (district manager ?) was very helpful and I am very satisfied with my experience with Uhaul.
Attendant was courteous, and very helpful. He attached the trailer, checked the signals, and got me on the road quickly. He came outside when I returned, unhooked the trailer, and got me out in less than 5 minutes. Excellent service.
Not much! Pricing was great, truck was ready. Unlike other U-HAUL locations, the truck was in stock & no issues with the rental.
Everything was smooth - equipment was ready upon arrival, and representatives were courteous and professional.
There were Awesome
Made an online reservation, no problems!
Professional, courteous as always, never had a problem with this store. Ken
Great pickup - really likedit & would do it again with this local.
I was well received by the workers there and everyone was pleasant, professional and had me out the door in no time flat. Thank You U-haul you have a great group of workers. ðŸ‘ðŸ½ðŸ‘ðŸ½ðŸ‘ðŸ½
Small lot, kinda hard to pull the equipment into. The location was at a busy intersection.
Nothing at this time
Very easy and professional.
Very professional and courteous
Need to work the kinks out of online registration
Nothing really. Maybe a bit more communication about how to return the vehicle. That would be nice
The staff there were great to deal with. Helped me out when I needed a truck with a ramp when I booked one mistakenly without one. Thanks
I think it would be helpful to know the total volume of the gas tank right on the dash for refueling purposes. I ended up overfilling by about a 1/4 tank because the gauge did not register quickly when filling. When I got back to the location the gauge registered 1/4 more of a tank than needed.
Nothing
Everything went smoothly. I reserved a trailer, it was there as promised. One of the guys hooked it up and off I went. Couldn't be better. Very satisfied. I've been here previously and had the same positive experience.
Pickup time and location was changed willy nilly online. Had to go really out of our way to get the trailer, as well as drop it off. The big issue was that we asked for a 4x8, and received a 5x8. The size and weight of the 5x8 definitely became an issue. Due to the nature of our trip there were several times we had to detach and move by hand, and the extra weight was not welcomed, plus it marginally cost us more.
Found a chicken wing bone on the floor of the truck... But the staff were incredibly friendly/helpful
Designated parking spots for customers.
You are looking to get extra money by giving not fulled tank and then charge you on 3/4 or 5/8 based on their wishes. It is clear fraud.
Unfortunately, the Uhaul door was jammed, and we had to wait for a handyman to come to help us. The issue waisted our time . unfortunately, the management blame us for the issue instead of apologizing for giving us a bad Uhaul.
Super easy pick up and process. Employees were friendly and helpful.
Junior gets it. He knows how to talk with customers and he was working Hard running the place. You're lucky to have him.
