Great overall experience.
rodney W.Customer Reviews for U-Haul at Niagara Falls Blvd
Testimonials From Recent Customers
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The manager was great!!
David T.One van windshield was dirty & the washer fluid was empty.
walter W.The guys were great easy pick up easy to order the only thing was the bottom of the cargo van had something sticky on it that was spilled from the last customer. Not a big deal
Paul D.Get a better truck upgrade
Angela M.Put down a false return time so I got charged for 2 rental periods instead of one, literally outrageous
Nathan G.Excellent services from start to finish!
Oren B.I'm sorry,I was well received at the location and I have no complaints about the establishment. everything went well. And like I said I was well received, the attendance was professional and polite and that's all I can say. I was put into a van and I was on my way. Bravo
william B.Great friendly guys Eager to help and quick Good advice
Manav B.Vehicle is left only with less than a quarter tank of gas. In less than 15 miles, the low gas indicator was on in the middle of my move which was disruptive. This was very inconvenient to find a gas station in between the move as opposed to refilling at the end of the move. I would recommend putting at least a minimum of a quarter tank of gas in the vehicle.
Raymond L.The customer service rep was outstanding and VERY POLITE!!!!!
Jamie L.The staff is very knowledgeable and helpful.
johnn B.I specifically called earlier in the week to verify pick up time. Was told I could pick up as early as 7:30 but chose 8am instead. When arrived at 8am, sign said that the store opens at 9am.
Michael H.Excellent service à la clientèle
Adam C.I reserved two dollies to use and when I arrived at the store too pick up the vehicle, I was told there were no dollies at this location. A huge inconvenience with moving. Very disappointed!
Shannon P.The drop off experience was totally horrible ! I would like someone to contact me about my experience.
Joseph D.Give customers more time to pick up truck.Your company cancelled my truck in a Half an hour. Unbelievable Stuff
David R.I was charged $20 for gas when I filled it before I returned it to the store.
Megan W.Very understanding when we were having issues with our return time. Accommodating and friendly! I would highly recommend
Lisa S.Great guys working there, knew their stuff, friendly, easy, no issues, will use them again.
Jack F.Excellent service and employees very professional
Theodore P.I was charged double for U-Haul I returned early! it did not have the dolly I paid for in it. I went to pick up the property I was having held and could not get it because I did not have the dolly! The whole trip was a waste and embarrassing! no one was there to help or put the dolly in. I had to wait 20-30 min for customer service on the phone to help me then when I got the truck and go where I needed to be I realize the dolly wasn't in it. I should be given a full refund instead you have charged me double and I lost out on beds for my kids. I'm mortified and so upset with this experience!
Jordan D.I made a reservation on May 15 2022 for a car hauler to be picked up at the Military Rf store in Niagara Falls which is approx 10 mins from my house. 5 hrs before I was to pick up the hauler you changed the location to a location 50 mins from my house. I feel this is absurd since you had almost 6 days prior to get that hauler to the NF location where my reservation was made for. It's called customer service if a customer made a reservation for a particular store and you have one at a different store toy get it to the store the customer made the reservations for. Not have the customer drive to go get it.
Todd K.the tie down rails in the trailer are all loose and damaged, seems like a maintenance issue to me
JAMESMICHAEL K.Everything was flawless
Garcey B.The person who assisted us at the counter was extremely friendly and helpful! There was a mix up of the pick up location and he fixed it and accommodated our needs. We very much appreciated his humor and friendliness.
Michael H.The guy at the counter was helpful and made renting easy.
Richard V.Staff was great! Friendly, personable and professional! Really appreciated the help!!
Shakisha E.The staff are very professional have me in and out with no problem thank you you have a customer for life
DAYMONDE C.Niagara Falls BLVD and Eggert location has been the best location I worked with so far. Very professional and easy to work with. Thanks
nicole O.Great guy at customer service desk
Michael M.The vehicles need to be clean inside and outside. If there is a damaged window the customer should be informed. I will consider another U-Haul location before renting another vehicle form U-Haul.
Edward N.The gentleman behind the counter was extremely friendly and helpful, had a truck available immediately, great job!!!!
kathjryn T.Worker was very helpful and nice. Got a great deal on truck. Pick up and drop off was very easy. Will definitely rent from here in the future
Miranda G.there is nothing to change. Keep up the friendly customer service and great attitude like I encountered.
Chris D.Nothing we were waiting on right away and the gentlemen that helped us was super nice.
Tasha A.I was very happy with the whole process. Very easy 5 minutes to rent, less than 5 minutes to return.
thomas F.Efficient, helpful, friendly staff. Keep up the good work!
Pamela N.I am sad to learn that you are no longer going to offer the Ford cargo van It is the best version of the cargo van you have ever had in your fleet. Horrible business decision for your customers. Staff at this location is always professional and courteous. Thanks to them.
Michael H.Everything was perfect. Staff friendly and helpful.
Janet V.Great vehicle even greater service! Best experience I've with uhaul yet
Norbert B.On-site agent was very accommodating/professional/etc...
Grady R.Personnel friendly and very helpful. Will use this site again for my moving needs.
Marylin B.Awesome location to rent from im a weekly customer for life
Willie Q.Was very convenient and affordable! Would highly recommend and use again!
Dan R.Two issues, First the back door wouldn't shut. it was very hard to open and then close. Second the ramp was as hard as the door to slide back and forth. That said we didn't use the ramp at our destination. The driveway wasnt flat and misjudging the step down to the sidewalk and jacked up my knee. I just think the trucks parts worked the was they should.
Chad W.Everything went well. Fast. Person working was efficient and professional.
KURTWILLIAM H.Very satisfied.
Michael L.What a perfect experience highly recommend!!!
Susan J.I initially wanted to rent a car dolly from uhaul location 2485 military road Niagara Falls NY 14304 l. Upon arriving the lady that worked at the desk processed my transaction and asked if I could pull around to hook up to my rental. I proceeded to exit and pull around the building, there she hooked up the rental and asked me to try my signals , hazard and brake lights. As I proceeded to follow her instructions, she paused and said she would no longer allow me to rent this equipment because a turn signal was out on the rental. So, I inspected the wiring harness and found that there was a broken wire on the rental from previous misuse and abuse. So now, after wasting 30-40 minutes of my time, I had to be reimbursed, only to drive another 35 minutes south of my location to pick up another dolly. The young lady at the desk informed me that she had placed a reserve on the rental and it will be ready when I get there. Which ultimately was not the case. The gentleman at uhaul 925 Niagara Falls boulevard was helpful but told me I would have to pay $93 dollars because I would return the unit to the closer uhaul in Niagara Falls. I said I would not be paying that and he ultimately said he would give me a discount, (even though I ended up paying an additional $10-$12). I would not recommend any uhaul locations to friends and family and would highly recommend that someone takes there business elsewhere, hopefully somewhere that the management has better problem solving skills.
Dalton A.the guy working when i went to pick up the van was super helpful, efficient and really just all around great
devon H.Everything was great.
Angela J.All was good
GARYWALLACE J.Very helpful and very appeasing help my day out a lot
andrea J.