Évaluations des clients U-Haul at Niagara Falls Blvd
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul at Niagara Falls Blvd
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Kyle C. le
The guys at this location had me in and out in minutes. Great Location and great people to work with.
Jamie C. le
Everything went perfectly! Guys were pretty cool and got me on my way both times very quickly! Thank you!
Teresa B. le
The gentlemen who assisted me was great!
Zuzar S. le
Store executive added insurance on his own, later told that it would be readjusted, but didn't.
Michael H. le
The team on site is always a pleasure to deal with - even during a very busy holiday week.
Christopher S. le
Your customer service people helped out greatly seeing that there was a little confusion on the drop off location. Thank You
Mosab S. le
Everything was excellent. Good job guys . Thanks
Michael C. le
Super easy online ordering. Vehicle was ready minutes after arriving. Will definitely use again.
Matthew B. le
The trailer had nothing to lift it off my suv I had to drag it off by myself and they charged me an additional $41
Dan M. le
Every step of the process was efficient and effective.
RUSSELL M. le
5 Start service Everyone was helpful and enthusiastic! I will definitely rent from this location in the future. Thank you
Katherine E. le
Joel was very helpful in assisting me in choosing the right size van. Great customer service.
Kristi G. le
Thanks
Frank V. le
I was in and out quickly. Service was excellent.
Peter W. le
I reserved a trailer at the kenmore ave store and when i went to pick it up they told me i had to go to NFB store a simple call would have been appreciated wasted my and my helpers time
Roger W. le
Change oil light was on. Need updating.
Gary C. le
This equipment worked out perfect for what I needed to move. I would definitely use this equipment again. Staff was outstanding in helping me get the right truck. Staff was very friendly.I will tell my friends to use U-Haul in the future. thanks again!!!!!
DIANNA G. le
My experience was way above what anyone could expect to have. Everyone was so kind, helpful and happy to be working at this location. They truly a family. Thank you too all.
Anthony L. le
I booked the rental at the above location but Uhaul put my rental at 6161 Transit Rd which would have been very inconvenient for me.
Barbara M. le
You manager was great!
richard R. le
Only issue I have is previous drivers smoked in the cab. Smoking should be prohibited in the equipment.
shelby S. le
The added expenses were not expected at all and cost a great deal more than anticipated, especially for only 2.5 hours of rent. I feel as though if one is to rent a truck for not even a quarter of the 24 hour period, they should be issued some kind of refund, especially considering they return it with the gas refilled and truck in the same condition as it was when it left the lot. $70 is more than I make in 2.5 hours of work, and is an excessive amount to charge for such a short time.
STEPHEN L. le
give military discount to retired military
Paula H. le
Nothing. Did great this time.
Teresa M. le
Everyone was so nice and friendly from beginning to the end great staff
Kenneth K. le
Check -in is very professional, quick. You can always count on a clean, well maintained vehicle. Thanks!
REBECCA S. le
Everyone I spoke with on the phone or saw in person was polite, efficient, and helpful. Would highly recommend. Thank You Ps. I did not like the app. It was confusing & inaccurate. Much prefer speaking to humans.
david O. le
Everything was great...only problem was what’s with filling the gas to 3/4 of a tank. Why not make sure the tank is full...you get a full tank, bring it back with a full tank. It’s a pain putting fuel in slowly, watching the gas gauge to get to 3/4 tank. What is the purpose or advantage of that ? The staff were great.
Michael H. le
Everyone is always on top of their job and make the transaction as easy as possible. Thank you.
Robert R. le
Easy in store reservation, pick up and drop off.
ROSALIE M. le
I was satisfied with the service provided
Michelle G. le
trying to verify the return location was a bit difficult. Both times I returned, I couldn't verify because it was too complicated. I made sure to clean it out, the tank was full and I put the key in the drop off box.
Gregory S. le
Very friendly and helpful service
Colin B. le
Everyone at this location is amazing
kathleen H. le
Both guys at the counter were helpful and courteous! It was a pleasure!
Justin D. le
Uhaul did not have a ramp to access so moving equipment was quite challenging. Also when returning truck staff took a long time to come to counter. No one at counter to greet customer.
Michael H. le
Staff is always excellent to work with.
Darin D. le
The people were real friendly and made me feel welcome.
Wayne K. le
Keep up what you are doing! Continue to train the incoming staff, management, and leadership as well as this site here in Amherst NY. Thanks for the rental awesome as usual out of this site.
john W. le
The representative at this location were very unprofessional, too busy with his cell phone to help the other person on the computer as he was having a lot of difficulty. He was the manager I believe. Second he did not tell me how to operate a tow dolly, I had to ask him as he was walking away from me. He also forgot a safety chain that I pointed out laying under the dolly. He never told me I had to return the dolly in 5 hours, I got a txt from uhaul at 7:56PM about the return. Called the location but it closed at 7PM, no answer on my call. As far as the young man who handled the counter he was very polite and patient with his computer problems. I don’t know his name but he was a little on the heavy side and long hair, a nice person for uhaul. Now the manager guy is not so helpful, he needs more training or let go if there is no improvement.
Victoria J. le
The service was excellent and very informative. Keep doing an awesome job!
Timothy B. le
No issues.
FRITZ V. le
Never had to have a truck I rented for the day back by 7:00 that night. Hard to believe someone was waiting for a truck at that hour. Come to find out that's the new way for U-Haul to charge a two-day rental.
Elizabeth H. le
All around great experience. Second time I used this location, highly recommend. Great sales associates, all went smoothly.
shani S. le
I returned after hours and the website was not helpful but customer service made me feel better
Michael H. le
Always talk to the location - the on line reservation would only allow a one day rental - when I needed it for three. The staff at this location made that happen.
anna R. le
Great customer service!
john P. le
Manager is true asset to franchise
Shane V. le
The roof of the rental leaked like a sieve. Brand new mattress and dressers were soaked. I told the guy at checkout and he said "wow". I could have used a pick up truck if.i wanted my new bedroom ruined
Frank G. le
Junior was great. Really friendly
Greg G. le
Great service, now knowledgeable employees
Dann K. le
Customer service was fantastic! Quick and easy check in, too.
Kyle M. le
only issue was the back door was so spring loaded that it shot up so hard it actually closed the latch when the door was fully up inside the roof of the truck. i hard a really hard time getting it unstuck and getting the door down.
Adrianna A. le
EXCELLENT SERVICE! GREAT MANAGEMENT AND CUSTOMER SERVICE SALES REPRESENTATIVES! Definitely would recommend this location to friends and family. Extremely patient, helpful, friendly, and keep the customers best interest in mind.