Le client n'a pas laissé de commentaire.Sue H.
Customer Reviews for U-Haul at Niagara Falls Blvd
Pour nous contacter
Amherst, NY 14226
(S Of 324)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Sean G.
Le client n'a pas laissé de commentaire.JOSE M.
When renting a trailer I would like to speak with the local office to see what they had available verses the (800) number leting me know what is available. When I have certain jobs to do in a certain area it would be helpful for driving times with that particular rentaljoe M.
Nothing very good serviceANDREAL T.
Le client n'a pas laissé de commentaire.MARQUISLAMONT D.
Nothing they very courteous and friendly and they took care of you right away and said thank you for shopping thereDonald D.
Le client n'a pas laissé de commentaire.KELLIEA F.
Nothing, an excellent experienceTom H.
Ordered Uhaul, called to verify the truck, but then told me I could not pick up and drop off at tye locations originally requested. They gave me the location to pick up and drop off, and upon arriving 15 minutes early of the scheduled pickup time and location was told they did not have a truck. I was then told to go to this location and that, "they are literally cleaning and gasing it up, have it ready for you right now". So I go across town to this location and upon getting there they give the truck they got ready for me, to another person. They finally get another truck for me, and I leave but the whole time the truck has lights signaling it needs oil, and giving audible beeps because of the door not closing while driving due to the runner seal falling completely off the door frame. To top it off, I was charged 170$ when told it would originally cost roughly 90$. For this experience...not worth it.MICHAELALLEN O.
Very nice, prompt professional demeanor and courtesy.Doug T.
Le client n'a pas laissé de commentaire.EARLD JR F.
The vehicle cabin had dirty tissue paper, strange white powder and some pills lying on the floor. The cargo area had a random wooden plank. The cabin was definitely not sanitized either. The cargo roof was obviously damaged and previously repaired by U-Haul it seems, but it was leaking water and the cargo area on the driver side was getting flooded. Multiple moving boxes got soaked and I had to make alternative plans to protect from water damage. Absolutely horrible. Even my prior U-Haul rental costing 2 500 $from Austin to Miami was me mechanically unfit and constantly pulling to the right couldn't drive straight. Uhaul support can't even help make it right. Feels like uhaul cheats their customers I to renting damaged trucks and then offering no compensation for the inconveniencesshahab S.
Le client n'a pas laissé de commentaire.ROSEMARYTHERESA D.
Le client n'a pas laissé de commentaire.JOSEPHR B.
Very professional. Excellent staff. Clean truck in great working order.LAURAL Z.
Le client n'a pas laissé de commentaire.WILLENE M.
The e-alert system made it needlessly frustrating and time-consuming. If there was an issue with the reservation, I should have been notified when I made the reservation, not at the time I was scheduled to pick up the truck. Billing for gas refills was inaccurate and would have been simpler if the truck was rented with a full tank to begin with.Joshua V.
Le client n'a pas laissé de commentaire.william K.
Le client n'a pas laissé de commentaire.MUAZZEMH C.
Le client n'a pas laissé de commentaire.JULIELYNNE R.
Pickup & Drop-off was quick and painless.John C.
Didn't find trolley that was already preserved.BASEMBASIONY AZA A.
Le client n'a pas laissé de commentaire.Pat O.
Your team members are all very good at what they do it seems like you got a good company there.HARRYJ K.
All is well, no improvement as far as i can tell, needed!ALVINGEROD N.
You could use more employees like Joel. He was courteous, has a good attitude and is a pleasure to deal with. Thanks Joel.Mike C.
Le client n'a pas laissé de commentaire.steve B.
Le client n'a pas laissé de commentaire.william B.
Very accommodating and pleasant personel.SUSANMARY W.
Everything went smoothly. Employees were great.Patrick R.
Le client n'a pas laissé de commentaire.KIMBERLY M.
Le client n'a pas laissé de commentaire.Michael G.
The check engine light was on, the front tires were almost bald, the steering pulled to the right and the brake pedal was soft. Other than that it served its purpose.MICHAELROBERT M.
Le client n'a pas laissé de commentaire.robert C.
Le client n'a pas laissé de commentaire.Dmitry S.
We rented 2x in just a few days the second time went well however the first... the clerk didn't know the trailer wouldn't lift high enough to go on my truck. The clerk directing me to back up (so he could attempt to get the trailer onto my truck) attempted to get my truck so close that he actually directed me to back into the trailer causing damage to my bumper! After all that we still had to downgrade to a smaller trailer. He gave zero direction as to putting in a claim he actually acted like no big deal.JEANMARIE S.
check in with a representative present was great. in and out in 10 minutes Return was a terribly experience it took 45 minutes to try to return the unit after hours. I could not get connection, the location portion would not engage and then taking pictures... I would not recommend this to anyone.Kathy W.
Great quick and courteous service.DOUGLASMICHAEL M.
Le client n'a pas laissé de commentaire.Donald G.
Make sure there spare keys for all vehicle on hand for emergencies. Roadside assistance never answered the phone after holding on for 1 hour. That was after I returned to the location for a lock out.no help offered. I got it worked out.Linda H.
Le client n'a pas laissé de commentaire.Patricia C.
I didn't find needed changes. All sememed going well.mark O.
We had to go 30 miles and 2 men out of our way to pick it up I ordered it 2 months in advance and close to home the morning of pickup got a call ( NO TRUCK) you have to go 35 miles or so at least took 2 workers ,2 1/2 hrs to pick it up. Not happyDANIELRICHARD D.
Le client n'a pas laissé de commentaire.PETERMICHAEL H.
Le client n'a pas laissé de commentaire.Isabelle L.
Nothing, the manager Angel was exceptionally helpful.MICHAELW B.
Le client n'a pas laissé de commentaire.JENNIFERL S.
The truck needs new tires on the frontBrian B.
Le client n'a pas laissé de commentaire.JOSEPHL G.
Le client n'a pas laissé de commentaire.THOMASA B.
I honestly think the experience was perfect, very friendly staff and very prompt. As soon as I pulled up they had my truck ready for me and was happy to answer any questions I had.BRANDONMITCHELL F.
I had trouble the day before I actually was able to get my U-Haul. I had a confirmation e-mail, but when I got to U-Haul, the clerk said I had no reservation and they had no vehicles available for the day. He was obviously brand new to the job and had no one to assist him, I went home and ordered for the next day. I was able to get my order the next day. The man that took care of me was amazing. He was friendly, made the whole deal very simple, I only use this U-Haul location. Always great service, conveniently located to me and easy to check in and out.YVONNESUZETTE M.
Le client n'a pas laissé de commentaire.Philip AND Pau A.
Le client n'a pas laissé de commentaire.Lea B.
Le client n'a pas laissé de commentaire.Michael P.
Le client n'a pas laissé de commentaire.DAVIDP K.
Le client n'a pas laissé de commentaire.MARIA DEL MAR N.
Nice employeesDiana G.
One if your workers stole 30 $from and envelope that I left when returning the truck. The opened envelope was thrown in the garbageAARONJULIUS W.
The attendant on duty was extremely a nice person!BAKHTJAMAL K.
Le client n'a pas laissé de commentaire.Rick P.
Le client n'a pas laissé de commentaire.Jonathan S.
Le client n'a pas laissé de commentaire.SHERRYA N.
Le client n'a pas laissé de commentaire.TASHAMAIRE Z.
Fuel tank was on E. First thing after leaving rental lot a to fuel up!!!!!!!!William H.
Customer service was excellent, both in person and over the phone.Abdur M.
Le client n'a pas laissé de commentaire.FREDERICKEDWARD H.
I tried to pay for the toll charge online and it won't work and now I am being told if I don't pay in 7 days there will be an additional charge. Fix your systems if you want on time payment.Amanda W.
I honestly can't think of anything to improve upon. The single most important factor in any experience with a business is the people who work there,...the manager of this location was outstanding... knowledgeable and thoroughly professional.MRICHARD D.
Le client n'a pas laissé de commentaire.Brian K.
very easy to rent and returnLORRAINEM P.
Le client n'a pas laissé de commentaire.Tara C.
Le client n'a pas laissé de commentaire.Meyorshi H.
Very quick and easy check in and check out.Patrick H.
Le client n'a pas laissé de commentaire.JAMESALAN L.
My u haul truck was clean but smelled gasoline the whole time I had in the truck inside and outside vechicle and loud clunky under passenger and drive seat floor area like it was fallen apart not happy wait for a partial refund per the guy I dropped it off tookeith C.
Le client n'a pas laissé de commentaire.Ashley C.
When we picked up the truck, the back was left open and slammed shut when we went to drive away, and then we realized the gas tank gauge read empty, so we were told to put gas in it and that we would get a refund. So we filled it with 10 gallons, and the gauge still read empty so we figured it was broken... not ideal, but also not a huge deal so long as we get a refund. Just a heads up to pay attention to trucks coming & going? Customer service was great, kind and efficient.ERINAMANDA SACHI Z.
Pleasant staff people both oTaressa D.
Overall Fast and Easy pick up and drop off. Perhaps Organize Parking for renters who need to leave their vehicle.Bill S.
Le client n'a pas laissé de commentaire.Earnest P.
5X9 Trailer was not available at the Amherst location, but the staff had one moved from the Depew U-Haul to the Amherst location. Saved me a lot of time. I was very thankfulJan K.
Le client n'a pas laissé de commentaire.EMMANUELERWIN W.
Le client n'a pas laissé de commentaire.TIMOTHYMICHAEL C.
Great serviceElizabeth J.
"Just keep on doing what your doing" Great WorkJOHNPETER R.
Le client n'a pas laissé de commentaire.Fred P.
Le client n'a pas laissé de commentaire.MARIAANGELES T.
Great service. I was totally satisfied with U-Haul. Great company.VINCENTC H.
Le client n'a pas laissé de commentaire.Steve M.
Very nice gentleman we dealt with. He was nice, friendly and professional. He represents the company very well!REBECCAL W.
Le client n'a pas laissé de commentaire.Edward S.
Le client n'a pas laissé de commentaire.Yolanda C.
Le client n'a pas laissé de commentaire.glenn S.
Le client n'a pas laissé de commentaire.LATANYAM M.
Le client n'a pas laissé de commentaire.Bernard W.
Le client n'a pas laissé de commentaire.JONI F.
Everyone is always customer-service aware and makes the transaction as seamless and possible.MICHAELF H.
Le client n'a pas laissé de commentaire.SHERITAM H.
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