Customer Reviews for U-Haul at Oddie Blvd

6629 évaluations

1790 Silverada Blvd   Reno, NV 89512
(& Oddie Blvd)

(775) 359-9202

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(775) 359-9202

1790 Silverada Blvd
Reno, NV 89512
(& Oddie Blvd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

everything went well. professional people, good equipment. Rented a open 12 foot trailer, for the day, price was right on...Definitely will use U-Haul again if needed.

ANTHONY FRANK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erick A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Narciso D. 
Évaluation :
5

Place is always super busy but staff is always very friendly , and helpfull.

Kelly S. 
Évaluation :
3

I reserved truck for 1700 and when I picked it up was charged 1935

BRYAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA D. 
Évaluation :
5

Hopefully UHAUL CORPORATE will get them new card readers!!!!

WESLEY DUNCAN M. 
Évaluation :
3

Waited in line for over an hour, while waiting, someone canceled my reservation. Paid for safemove but it didn't cover locking keys in the truck, so there went > 100 $extra. I'll never use uhaul again. It's always something you have to deal with that adds extra stress to moving.

KENNETH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA A C. 
Évaluation :
5

Never leave the area. Very nice treating Seniors. Very happy. THANKS ALOT.😉😊

IRMA LINDA C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey C. 
Évaluation :
1

Manage your fleet better and have a better plan amd services for when your trucks break down.

MAX LEWIS F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN CRAIG W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandra M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANIEL V. 
Évaluation :
5

Nothing. It was a great overall experience

Patrick D. 
Évaluation :
1

Our reservation was changed the morning of the pick up and it put everything behind schedule when we already had a 30 hour drive ahead of.

TATIANA LYNN M. 
Évaluation :
1

Absolutely crap experience with this location. They didn't have the equipment I needed (after confirming the day prior). The customer service agent was an ass. Once the regional scheduler fixed their mess up, the auto transporter had the wrong straps on it. They made me buy new straps to fit my suv which should fit no problem. They caused me to be 5 hours late on my move and forced me to extend to the next day. I got nothing but shit for extending when it was U-Haul's fault. I wrote a note to the arbitration department and I will say it here again, my extension should be refunded by U-Haul. It was absolutely horrendous and this location needs a revamp of personnel. I'd fire everyone and hire new people and screen your people for customer service skills before you hire them. Not to mention, they didn't give me the furniture pads and or dolly that I ordered. It was just a complete shit show. I should ask for a full refund. Oh, and it caused me to miss my 2 week old son's first doctor appointment. Terrible experience.

Dylan T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jonathan R. 
Évaluation :
4

Location too busy. I left rather than wait in the long line for a printed receipt.

LORRIE C. 
Évaluation :
5

Friendly staff even though they were busy

Chris U. 
Évaluation :
5

This location has always had what is needed and for the right price. Everyone else was sold out but Uhaul had enough trucks available. It was a little to expensive for just one hour of use but I got what I needed to get done.

Steven K. 
Évaluation :
5

Lydia and Miguel are awesome. They took care of all my needs. Will rent from them against

RYAN K. 
Évaluation :
2

Have better systems for your mobile check-in having the truck number appear on all screens will be helpful also trucksNot being double booked causing confusion and chaos when two people wanted up getting the same truck

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND DEE E. 
Évaluation :
5

The team there was very busy but totally awesome with everyone.

VINCENT T. 
Évaluation :
5

Super Service, very clean truck, very efficient pick up and drop off

WILLIAM JOSEPH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
5

Remind customer that reservation is cancelled if truck is not picked up after one hour of scheduled pick up time. I thought reservation was for the day. Just clarify in the future.

GEORGE RICHARD S. 
Évaluation :
5

The guy who checked my trailer in and out is a 6 Diamond employee. He had to move 2 trailers to get too mind and maintained a positive attitude the entire time.

Richard B. 
Évaluation :
3

I was billed twice, once on 4/23/20521 and on 4/26/20251.

Susan S. 
Évaluation :
5

I needed a Uhaul for moving purposes, 2 Sundays in a row. On both occasions, a wonderful young lady, named Lydia Hernandez, helped me through the process. She was friendly, funny, patient and kept me from becoming agitated, as the Uhaul system was down nationwide on the first visit. This specific Uhaul store is well ran and from beginning to end, everyone was hustling to do a great job, despite set backs, out of everyone's control. The equipment is clean and in great shape. I was not sure how the whole experience was going to be, but I would continue to use this location again and again. Thank you. Heidi A. Potter

HEIDI ANN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony B. 
Évaluation :
3

I have been overcharged and will contact the facility tomorrow

DALE WILLIAM D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn O. 
Évaluation :
5

Lydia and Miguel and their entire team at this location are amazing.

RYAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya S. 
Évaluation :
4

National phone service rates a ZERO. If I could give a negative number I would. 9 calls to the 800 and the 775 to extend my contract were fruitless. Hold times were OVER an hour and 4 times my calls were dropped! Every excuse I got was "we are having system problems" or "our system doesn't do that." Fire IT and quadruple the number of 1-800 operators. I will NEVER use your company after this move is finished.

WILLIAM RICHARD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD CHARLES D. 
Évaluation :
1

Something be advertising as 19,99 but then paying 112 is outrages Nothing is explained and nothing is broken down I used the cargo van to drive to Dayton Nv from Reno It makes no sense why it was 112 bucks.

MAGGIE MAE ELIZA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathleen Y. 
Évaluation :
5

Super easy and no problems at all.

Scott L. 
Évaluation :
1

Im in contact with a lawyer, the experience was deneaning and traumatic. Overall the manager seemed nice but several employees were very overtly dirty players, trying to strong arm me into paying for their gas even though I very clearly replaced the gas amd wemt far less miles than a half tank wpulduse

Craig / Stephani M. 
Évaluation :
5

Everything you guys did for me was amazing. Keep it up.

GABRIEL MICHAEL A. 
Évaluation :
5

I love using this location..staff are very friendly ,very nice and very helpful..Thank you for helping me extend my truck when I needed it last minute..you guys have no idea how much you make my day go smoothly ..thank you all so much and please keep up the great work ..❤️❤️

Enimalinita L. 
Évaluation :
5

Excellent service the staff was very polite and courteous

DENNIS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
1

I already called the worst experience I ever had with u haul

John F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA M. 
Évaluation :
4

More customer service personnel. The line was long..

ROBERT A. 
Évaluation :
1

Truck was not ready as per reservation and we had to go back the next day to pick up unit. I was on hold with U-Haul for 1 hour 45 minutes to try and resolve. I would never recommend U-Haul again to anyone. very bad experience

MARGIE ANN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAYLOR KATHERINE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jessica G. 
Évaluation :
5

The best uhaul experience to date

DEREK LEE X. 
Évaluation :
4

The lady at the counter could be a bit nicer. while checking out the truck she did not make me feel very wanted. But without frequent renters like me, there would be no job for her. She would tell me what to push on the keypad before it even popped up and then repeat herself because I had not followed her instructions. This was not the first interaction I have had with this young lady, but I hope the next time she's got a better attitude.

RACHEL LINDA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW MARCUS M. 
Évaluation :
4

The location was fine. Our agent and the supervisor at the location were both exceptional. The overall experience, however, was lousy. Uhaul needs to get their act together so that when people rent from a specific location, the rental is actually there. We had to go to three different locations before we actually got the uhaul that we reserved. The last time I rented from uhaul and reserved, we never did get a truck, just the runaround. Didn't learn my lesson that time. There won't be a next time.

JAMES P. 
Évaluation :
5

The manager at that location was very helpful and helped us lot also the staff..you have a good manager and staff working at the sliverada location in Reno/Sparks Nv..👍👍👍👍

CATHY FOGAVAI L. 
Évaluation :
1

I typically use this location because there is a good selection of trailers. My only complaint is I returned a trailer the same I day rented it instead of the the full 24hrs.. I returned it during a high traffic return day and they some how misplaced the trailer for 2 days and then magically it showed up and I had a 4 day charge. Instead of working with me and reviewing the cameras like I requested and working together to figure out when the problem occurred I was told I'm wrong and there is no way they made a mistake.. it was a very unprofessional way to handle the situation. I hope in the future this location will be more willing to work with customers when issue come up.

JAMES ALAN B. 
Évaluation :
2

I was charged 112 $for a rental I made during the down time for a cargo van. I had it for only a few hours and returned it the same day. How am I charged 112 $?

Kelsey I. 
Évaluation :
5

These guys are awesome, they knocked it out of the park for me. On moving day I got a truck and it was in excellent condition. Old bessie sure did work hard and didnt flinch! Such a beautiful vehicle and the team at Oddie all deserve a Krispy Kream Donut party and a day off!

NICHOLAS JAMES H. 
Évaluation :
5

I wish I could remember their names but the two representatives (1 male & 1 women) working at 7:30am Sat. 4/17 were fantastic.

Jessica B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP JOHN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN DEAN K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK EUGENE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana M. 
Évaluation :
5

The women who work there are so nice, so real. And the guy who was working Friday am was doing 3 or 4 things, very competent. The people behind the counter are the ones I'm speaking of, the others did a good job also. As soon as I returned the van a guy checked everything on van and I was outta there. Pretty impressive group of people all working together and helping each other.

TERESA LOUISE W. 
Évaluation :
5

Nothing everything was great.

Kimberly B. 
Évaluation :
5

Miguel and Lydia are wonderful at this location. Very helpful and very knowledgeable.

Ryan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meri S. 
Évaluation :
5

I tried for 10 days everyday to get a hold of somebody on the phone at this location. Maybe get a person for just the phone's.

DAWN ELISE N. 
Évaluation :
4

Have a broom readily on-hand just in case the driver doesn't notice dirt on the floor. That way they can get it cleaned out and avoid the 25 $fee.

Bj G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDITH D. 
Évaluation :
2

Have more staff on the weekend days for quicker and more organized care.

MICHELLE ANN G. 
Évaluation :
5

The truck I rented was very bumpy and you could feel every crack in the road. Ive never jad this happen before with any previous trucks. The ramp was also difficult to use as it would lock up 1/4 of yhe way out, and it took 2 people pulling and wiggling it to get it to come out. The staff was very friendly and I give them top marks for their attitude and making the process easier. I did pay for a rolling dolly that was never put in the truck. I will admit that it was very busy that morning, so I can see how it was easy to forget. The only ossue is that I paid for it. Other than that, the staff was excellent.

Damon W. 
Évaluation :
3

The Vehicle was clean. Fluids were up to proper levels and clean. But engine ran rough. Possible needs a tune up. Bad fuel mileage.

RANDALL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul P. 
Évaluation :
5

Miguel and Lydia where both awesome. They both took care anything that came about.

RYAN K. 
Évaluation :
3

I reserved a 15 foot truck online. I was led to believe via the online process that this location had the equipment that I was allowed to reserve online. The morning of, I was sent a text message informing me that the equipment I reserved was not available and the only other option was a 10 foot truck. This was a huge problem for me. I needed the 15 foot because of 1) the head room: 2 full size refigerators, and 2) the ramp: 700lb tool chest and 1200lb safe. The 10 foot truck is approx. 2 feet shorter in height and does NOT have a ramp. Totally unacceptable that U-Haul allowed me to complete and make the reservation if the equipment was not available.

Joshua B. 
Évaluation :
1

Not the locations fault but mobile pickup doesn't exist! Still had to wait in line and complete all the paperwork! Not the grab & go as it appears when you reserve. Also, there was no buffer on time to get it back before the next rental so I should have just booked the full day instead of being honest with what I thought I would need it for. Drop off also required customer assistance which should be done by uhaul in my opinion. Very stressful and time intensive experience overall.

Elliott N. 
Évaluation :
3

First the employees that supposed to help you just say there and told me they had no vans to rent anymore, even after I told them, online said there were vans available. They never even bother to check, so I had to go online to rent one. So shitty ass customer service

Clark K. 
Évaluation :
5

Everything was great. Customer service was amazing during both the pick up and drop off of the truck!!! Thank you😊

Regina G. 
Évaluation :
5

Good group of people. Everyone was great.

Timothy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD DUANE S. 
Évaluation :
4

Several weeks ago, I set up hitch install on line. Followed directions regarding car make and model and selecting desired HIDDEN hitch. I researched and studied part number, how it would appear once installed, etc, then paid for it. Sales rep said to call day before appt to ensure item came in. Finally, the day before appt, got through to a human to confirm, yes, install was a go! The hitch installed wasn't the one I ordered!!! NOT COOL!!!!! ALL Staff were great. The mgr offered to replace hitch when correct one comes in. He pointed out it could be a very long wait, though. I decided that the visible/differently mounted one would be okay. Mgr was attentive and made sure I didn't pay for something I didn't receive. Very good customer service despite wrong item LOLOL

WANDA JANE R. 
Évaluation :
5

Fast uhaul rental processing

ROBERT GEORGE D. 
Évaluation :
5

The people at uhaul store where great and answered all of my questions and my spouses as well

Christy K. 
Évaluation :
5

Best experience I have had. Thank you

CORREY LORIN M. 
Évaluation :
2

This place they want me to change 25 $extra to clean the Flor. I never have this issue before!

JUAN Z. 
Évaluation :
5

2 day pickup rental

Margo W. 
Évaluation :
4

Make sure the unit is in good condition ,as soon as i put a car on the tow dolly, the tires went flat ,the crank that you put over the tires wouldn't release, had to pry them lose with a screwdriver, this unit was not ready for use ,was not checked out by anyone before rented

JOHN EDWARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OMAR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY GUADALUPE B. 
Évaluation :
5

Maybe hire more people for the desk otherwise excellent customer service and great 15' truck

MICHAEL ADRIANN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW GENE F. 
Évaluation :
1

The white woman and the Mexican woman that worked inside the office on Thursday April 1st are two of the most rude individuals I have ever encountered. They clearly hate their lives and their jobs and they take it out on anyone that shows up wanting to rent a truck. How you keep 2 angry, vindictive and basic individuals employed here is beyond me, they are literally attempting to destroy your business from within so that they never have to deal with us pesky customers! ðŸ'ŽðŸ'Ž when I mentioned how disgusting they were to the very helpful older man that got me my truck he said, “ yeah, I know, and I'm stuck working here with them all day! Sorry bro!” That guy salvaged my experience but those two angry women, especially the younger, overweight white girl that checked me out, ruined my day and I won't return to this location.

jonathan O. 
Évaluation :
1

No the Reno location. The girl who helped me at the counter (katelyn I believe)was great but the other woman who helped me outside was super rude and acted like I was inconveniencing her by asking her to assist me.

TARA S. 
Évaluation :
5

It was my first time driving a U-Haul truck on my own & they asked me to move the truck up under the return canapy & I was really nervous so I asked the guy if he would mind doing it & he agreed. I really did appreciate him being willing to do it himself.

Paula G. 
Évaluation :
3

The drop down fender of the car hauler was difficult to operate and the ratchets were difficult to operate. other than that the trailer was ok.

rick W. 
Non reviews have been submitted for this location.

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