The pricing was deceptive. I was told the protection plan was 14 $and they charged me 28 $. I was also quoted an estimate that said it would be about 70 $but it was over 150 $. That's more than twice the estimate.JOSEPH MICHAEL J.
U-Haul at Oddie Blvd
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
You guys are awesome I will continue to rent from you thank you so much I was able to pick up all the stuff from the time I left U-Haul and came back at 5:20 and dropped it off thank you so much.GENEVA GEORGETT C.
Le client n'a pas laissé de commentaire.Brandon V.
The front right tire was flat, but driveable. Probably affected gas mileage, but I paid for the mile, not the gallon. Not my problem.Dominic B.
Le client n'a pas laissé de commentaire.BARBARA LEE E.
Thank you for returning my post and making me a happy customerMark P.
I made sure this location had the truck I needed in stock at the day/time I needed it, before reserving it. It was available for pick up as scheduled. Customer service was very helpful. Price was as expected. Will rent from this location again.Lahela H.
Le client n'a pas laissé de commentaire.SHERYL F.
It was all great. Employees were very, very helpful and friendly. Just a great experience.KEVIN EUGENE M.
Overall happy with my experience as it was quick and everyone was friendly! The only downside is the small parking lot so it was difficult to find parking and get in and out of with the cargo trailer but other than that no complaints.Erika S.
Great service and friendly helpful staff.Martin M.
The location and people were good. The equipment was clean and hopefully well maintained. However, your 15' truck guzzled gas in a way I have not seen with Penske trucks. I drove a total of 25 miles only 10 of which were with a load, over flat terrain, and it used 8 gallons of gas. Disappointing fuel economy.JEFFREY ALAN G.
Le client n'a pas laissé de commentaire.BRIAN COMPTON P.
Le client n'a pas laissé de commentaire.Alan K.
Being denied renting trailer for more than 24 hours is unfair and ridiculous, if Uhaul don't have enough trailers they should invest in more. I have inflatables I didn't get taken to uhaul storage in Fallon some hour & half away because I was denied extending trailer for further 24 house.Patrick B.
Le client n'a pas laissé de commentaire.Guy N.
Le client n'a pas laissé de commentaire.JERRY LEE A.
Le client n'a pas laissé de commentaire.JUSTIN TYME S.
Le client n'a pas laissé de commentaire.ADAM CHRISTIAN J.
Le client n'a pas laissé de commentaire.CYNTHIA RIVERS C.
The whole experience was terrible. Slow service, changes to my order pick-up time without my consent, disorganization at all levels. I will not be using U-Haul again.REGINA MARIE L.
First of all in August the last year I reserved a trailer and halfway to my destination from Reno Nevada to Bellingham Washington you called and said you didn't have it and I had to go 30 miles past my destination. That trip was 1 800 $miles round trip. When I got up there and rented a smaller trailer returned it here in Reno and you double charged me. Second of all this most recent rental I rented it for maybe 12 hours returned it the next day on time. You charged me three times and I did not have that money either. Then it became a big hassle to get my refund it took quite some time and a lot of calling you which was wasting a lot of my time trying to take care of this. I have to go back up to Bellingham Washington from Reno one more time and I will rent another trailer from you if it is a hassle like the other two times then I probably will never rent anything from you again. But third time to charm.Randy G.
Employees were very helpful. The service was very fast, maybe 15 minutes in and out.Boyd D.
Le client n'a pas laissé de commentaire.Aimee B.
Le client n'a pas laissé de commentaire.CHIA WEN C.
The only recommendation is if you have a pickup for digital don't make the customer go inside for the key. Was annoying and still had to waitaNDREW S.
Just hire more people at countrrWASEEM K.
Le client n'a pas laissé de commentaire.Lee S.
The mess ups in my order cost me hundreds of dollars on my move. I had called four times to make sure my truck would be ready at 7 am, because I had 4 workmen on the clock and waiting at my premises at 8 am. When I arrived, there was no 20 foot truck and my order was not known. Your sales people were very nice and tried to be helpful under the circumstances. It was your computer system apparently that caused the problems. They gave me a 10ft truck and had me come back hours later to trade. This caused delays in the work and disruption in the order things could be moved. The job took at least two hours longer than it would have. Also caused additional miles. Also, your furniture dolly was broken and I had to go buy oneâ€"another delay and extra cost.CHARLES WILLIAM S.
Staff was fast and friendly. No issues.Jason M.
Everything went well. In-person check-in was fine, and the agent, (Rachel?) was very pleasant. The truck (20') was clean and ran fine. The box lift-gate operated easily, and the ramp deployed/stored smoothly. Return was easy, the agent (didn't catch his name, sorry) was pleasant and helpful, and it took only about 10 minutes total, including the agent's careful inspection of the returned vehicle. Special shout-out and thanks to "Miguel" who was very pleasant and helpful during an inquiry phone-call the night before pick-up. The U-Haul agents I interfaced with were all pleasant, patient, and helpful. Appreciate that very much.ROBERT JOSEPH P.
This whole process was a nightmare. I had a truck booked out to me 1,5 hrs away, when I asked if anything closer Heidi the service agent in NorCal said no take it or leave it. I tried back a little while later and spoke to someone else who found a truck 30min from me but the day before I was to pick up the truck the manager of the lot switched the truck to in town only - and apparently managers at uhaul are like god: all powerful and no one can talk to them. The Santa Rosa truck was also denied because they didn't want it traveling that far so Heidi had me going to a lot 3hrs away in Susanville. I decided to call the Nevada lots since I was going that way and I could kill two birds with one stone and spoke to Ashley who got me a truck in Reno and helped me out immediately- she rocks. Anyway- I'm going to try Budget or Ryder for now on.JOHN H.
Le client n'a pas laissé de commentaire.COMENY MENDOZA T.
Le client n'a pas laissé de commentaire.MERI SNEDDON F.
Not my job figure it outEfrain G.
Le client n'a pas laissé de commentaire.MIKE ELLSWORTH L.
The truck was a little run down but it did the job.JESSICA IRENE R.
Le client n'a pas laissé de commentaire.Danielle G.
Trucks engine sounded horrible and very cheap. It ran very slow on the freeway. I drove it for 23 miles and they wanted to charge me for 100 miles. Someone needs to check the mileage before it gets re-rented! The girl who gave us the keys only sent me an email and I had horrible service so I could not open up the link to verify the mileage on the contract. She also never told me to verify the mileage before I got on the truck. Thankfully I took a picture as soon as I got on. She did not bother printing me a piece of paper with the information even though I told her that I did not have good cell signal and I cannot open up her email or the text message she sent me. She was friendly but do not know what she was doing Other than that the staff was very friendly and two people were knowledgeable.DANIELA IVONNE G.
I went down to the location to reserve a car trailer for the weekend and was told I had to do it online. So I went online and reserved one. I don't understand why I couldn't do it while I was at the location.William P.
Le client n'a pas laissé de commentaire.ALBERTO MEZA R.
Le client n'a pas laissé de commentaire.Rebecca B.
Le client n'a pas laissé de commentaire.DARRELL LEE B.
Arrived & was given WRONG truck based on reservation. Then the Truck was dirty inside & needing some work on the engine - barley could handle the freeway.Anthony C.
I made a reservation for the 9th and 10th and when I went to pick up my truck at 5:30 pm I was told that I had to have it back by 8:30 am on the 10th and when I said I made the reservation for two days she told me I didn't that I only made it for the night of of 9th when I returned the 15 foot truck on the morning of the 10th I then had to rent a 20 foot truck for the 10th I don't think I will ever use uhaul again because of the horrible customer service I experiencedMARK EDWARD P.
The people were great, the company needs work on their end.ARTHUR JAMES M.
They immediately started cleaning the vehicle.Lawrence K.
Le client n'a pas laissé de commentaire.ESAU G.
Staff very unhelpful. Will never use again.Chad P.
Le client n'a pas laissé de commentaire.Kris G.
Employees were helpful general manager excellent job staff excellent jobEdward B.
Le client n'a pas laissé de commentaire.CORY JAMES D.
I was extremely disappointed in the availability of equipment in the Reno area, which is not the fault of this particular location. Due the shortage of equipment, I had to rent two vehicles, which made for a lot of undue stress. This location was clean and efficient in their work.Chad F.
Le client n'a pas laissé de commentaire.COURTNEY CLAIRE L.
Le client n'a pas laissé de commentaire.MICHAEL RAY L.
Our order was transferred here so my online check-in didn't work. I had to go inside, and it took 1/2 hour for him to upload our drivers licenses. Lady said tank needed to be left on atleast 1/4 of a tank, but when we checked out online it said it needed to be back at full.Angela K.
Please don't cancel peoples orders with calling them first.GERONIMO P.
Le client n'a pas laissé de commentaire.PATRICK ANDREW R C.
NO IMPROVEMENTS NEEDED. Staff was extremely friendly and helpful. Vehicle was exactly as stated, including ready and clean! Excellent experience!THOMAS L F.
Le client n'a pas laissé de commentaire.RENEE NGOZI O.
First truck had issue, but manager Miguel got me in a comparable vehicle and gave me a discount. Excellent customer service!JOHN D.
Le client n'a pas laissé de commentaire.Mike L.
Le client n'a pas laissé de commentaire.JAYCOB L.
Easy for mobile check in.Evonna L.
I felt like the male who initially checked the vehicle out to me was antagonistic at that time. But the same male was very helpful at a later time. (So the issue could have been me.) The male that checked the vehicle back in was terrific. The pickup was excellent. I may return to and/or recommend this location. I am not certain. Thank you.RONNY F.
Le client n'a pas laissé de commentaire.Michael L.
Everything was perfect. Very easy to get in and out and very friendly staff. Thank you for a good experience.MICHAEL EDWARD B.
Our reservation got moved twice, and neither location had communicated with the other. We had to go through the entire reservation process (that we had done online) again in store, and it ended up costing us 50 $more.Marie K.
Le client n'a pas laissé de commentaire.Dylan M.
Le client n'a pas laissé de commentaire.ROBERT PRESTON A.
Service was great.Gayle A.
I requested a appliance Dolly and it was not in the truck when I arrived home. I was charged for it. The way the truck was parked there was no way to check the back for it.Robbie S.
They tried scamming me for 1,5 gallons of gas . When confronting them I still have not gotten refund promised but waiting for it to show on bank statements. When I went to pick up vehicle it seemed like I was interrupting his loud music coming from rented vehicle. Vehicle I rented seemed to have major problem shifting.MARK LYNN F.
Le client n'a pas laissé de commentaire.LESTER STEVEN S.
Le client n'a pas laissé de commentaire.Michelle H.
Le client n'a pas laissé de commentaire.CYNTHIA H.
Le client n'a pas laissé de commentaire.RADI AWWAD R.
Le client n'a pas laissé de commentaire.MICHAEL RAY L.
Le client n'a pas laissé de commentaire.ROBERT PRESTON A.
The lady that was working was rude. Then our truck was not returned and they rescheduled our pick up time without even letting us know. Then we had to get a smaller truck because it was all they had. It was a horrible experience. We have used uhaul three times in the last six months and every time it was horrible.DAWN MARIE W.
Le client n'a pas laissé de commentaire.MICHAEL RAY L.
Le client n'a pas laissé de commentaire.ROBERT JOSEPH G.
Nothing everything was perfect appreciate you guys and galsJASON M.
Le client n'a pas laissé de commentaire.LORI LYNN K.
I was scolded by the young lady referencing only they could disconnect the trailer and should not have parked it in the space I did. Maybe if the staff were not playing grab ass with each other and the facility had signs or your contact agreement stated what to do at 1030 in the am after with no staff anxious to explain the procedures after not one but 2 phone calls telling me i was late. The rudeness she displayed would not have resulted in the extra day charged. No I will never use or recommend this location jess smith.JESS C S.
Le client n'a pas laissé de commentaire.ELIJAH OMAR M.
Le client n'a pas laissé de commentaire.BILLY SHELTON C.
Fire the manager Juan I think his name is. Berrated employees in nasty ways like every time I've been there. Took an extremely rude tone with me because of where I parked, which was right next to the trailer I was picking up. There were no parking spots left so I thought it was ok. Then as soon as he started â€œhelping meâ€ he asked me to pull up right where I was before. He kept telling me my card was declined even though the lady next to him made it clear to him for some reason they were supposed to manually enter them because some system problem. I'm so sick of this location, I've only ever used uhaul, totally turned off by it now. Not to whomever is reading this the location in south Reno is WAY BETTER RUN, clean and none of the trucks or equipment are given to you smelling like BO, cigarettes or sticky large stains in the truck boxes. They were super cool in south Reno. I think your manager needs to be fired or at least trained by those guys in south Reno.ROSS GREGORY J.
Le client n'a pas laissé de commentaire.COLTON CHARLES V.
Very nice and helpful staff. Thanks.PETER GUNNAR A.
Le client n'a pas laissé de commentaire.LUIS ALFREDO B.
Le client n'a pas laissé de commentaire.DAVID ALLEN K.
The Nevada place was great, but uhaul as a company was terrible. I reserved a 6x12 and it was guaranteed to be at the Salem, Oregon location. We drove an hour out to pick it up from Lincoln City to find its not there and there is no replacement within a 100 mile radias. I was offered a MUCH smaller trailer of 5x8 and was told it was in Gearhart, Oregon. This is an additional 2 hours away. We ended up having to give away some of our items away due to no room with the smaller trailer. This cost me unnecessary loss of time and money and induced quite a lot more of stress. We moved to another state so the opportunity to going back to get items was not an option. We should be reimbursed for everything.Adrienne L.
Great job having the truck, clean and available at the pick up location on time. Lot crew was very helpful and friendly and also wished a very safe journey. We appreciated that. Great job.STACEY ANN F.
The lady that helped me was very nice and helpful despite being fairly new in her position.JOHN EDWARD F.
Le client n'a pas laissé de commentaire.Lynna P.
My truck broke down at vega texas and was toed the next day to Amarillo. It was cold in vega tx and I had to rent a hotel for my wife and I. The mechanic told me clearly that the truck was not serviced that's was why the compressor and fan belt messed our journey up. We but over 500 $gas and when i asked the mechanic in Amarillo, he said it was because of poor servicing . I had all recorded. We had to look for new workers to unload our truck after two 2 days of which we already paid people that were suppose to unload the truck but they waited and left. It was a horrible experience for us. And I expect UHAUL to give us a refund for our ordeal.HENRY CHINAEMERE C.
My attempt to make a reservation on-line was unsuccessful. An in person reservation was made at this location. I wanted a one week rental, which was refused prior to pickup. This has caused me great inconvenience.Richard G.
The staff was very friendly and very helpful. Also very speedy in taking my truck backAntonio M.
Le client n'a pas laissé de commentaire.LINCOLN JOHN B.
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