Évaluations des clients U-Haul at Preston Hwy

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul at Preston Hwy

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Derrick G. le

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We rented a truck for 34.99 only had it for two hours they still charged me $100 so not cool

Brendt B. le

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Everything was great.

Pamela T. le

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Le client n'a pas laissé de commentaire.

steve v. le

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AC blew warm air......like being in a furnace on wheels on I-75 in Florida in June! Otherwise no problems.

Reanne B. le

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Le client n'a pas laissé de commentaire.

Donna F. le

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I reserved a 10ft truck on June 6th at the Portland Ave location. I received a call the next morning stating that size truck was unavailable at that location and I was going to be upgraded to a 15ft truck at the Farmington Ave location. I go there fill out all the paperwork only to find out the truck I was suppose to get was already rented. I was the sent to the the Uhaul store on Preston, when everything was done I asked the employee whose name was John about the 50 reservation guarantee and was told I would receive it when I returned the truck. I returned the truck on the 9th and Nick waited on me. I asked about the 50 and he said it wasn't their responsiblity and that I wasn't going to get it from them. He was extremely rude which caused me to become angry. He became loud and combative with my son and then myself. He then got on the phone with John and he was also rude telling Nick to get me the fuck out of the store or call the police. I have never been treated so badly or threatened like that in my life. Granted I said a few curse words but I never did anything to warrant calling the cops on me or told to get the fuck out of there. Everyone told me not to rent from you guys but I didn't listen. I wish I had. I will never rent another truck from Uhaul ever again.

Joshua A. le

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Provide better staffing levels. There was only one worker on duty at 7:00 AM when I arrived to pick up my trailer. He was working as hard as he could, but it still took a half hour for me to get my trailer and head out. I had the same issue when I returned the trailer later that day. There was only one worker and it took quite a while to get my trailer turned back in.

Daniel V. le

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Saturday mornings in during the summer as busy move times. More employees to assist with the check-in/rental process would be helpful.

Donald K. le

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Everything was very fast and easy because of the U-Haul online system preregistration makes it a breeze walk in get equipment and walk out there less than couple of mins on pickup and return Very happy and will use U-Haul again 5 star service

eric d. le

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One hour wait for rental truck...

Misty M. le

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Good experience, no issues. They were very busy but polite and helpful.

max g. le

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Very bad customer service , manager of this location Angela was really rude and unprofessional

Xasaanow X. le

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I really enjoyed my rental one guy reservations how name Mathew Columbus was help full

wiliam D. le

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best renttal place i have seen

Jessica B. le

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Le client n'a pas laissé de commentaire.

Jennifer D. le

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To improve service you can honor all reservations... twice in the last two weeks I haven’t received the truck that I had reserved! Preston street location luckily saved the day this past Saturday

Arnold G. le

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Le client n'a pas laissé de commentaire.

Kevin S. le

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We waited 1 hour and 15 minutes to return the truck and was supposed to get a 17' truck and got a 15' truck. Will not rent from here again.

Mark S. le

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Why did I have to use a location 15 miles from my home when I reserved at a store less than 2 miles Away? When I passed by the closer location several times, the pickup was available.

Meme T. le

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Le client n'a pas laissé de commentaire.

travis l. le

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Le client n'a pas laissé de commentaire.

neosha h. le

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Le client n'a pas laissé de commentaire.

Renee M. le

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The store was under staffed and it took 30 minutes to get checked in.

Sheila R. le

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Can't think of a thing to improve. Angela was so welcoming, friendly and helpful. The return was a snap and that gentleman very friendly also.

William b. le

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Le client n'a pas laissé de commentaire.

wiliam D. le

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the U-haul on preston st. louisville ,ky is the best service Ihave ever experienced. Great people and super quick, effecient service

Travis H. le

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Great Job, very helpful!

Brian R. le

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Le client n'a pas laissé de commentaire.

JENNIFER D. le

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Le client n'a pas laissé de commentaire.

pradeep m. le

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I have taken a cargo van for 3 hrs they gave without cleaning and i have taken uhaul to shift my glass dining table were my glass got all scratches on it because of the dust in the van. I somehow managed and dropoff the van, with filling the gas in the night. In the morning when i was emailed my receipt they charged me a cleaning fee of 10.00$ and also they charged me for gas as well. I tried calling them but nobody answered my call worse behaviour

jessica e. le

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Le client n'a pas laissé de commentaire.

Seng N. le

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Le client n'a pas laissé de commentaire.

Bridgit M. le

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Le client n'a pas laissé de commentaire.

Morgan C. le

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Le client n'a pas laissé de commentaire.

Laura W. le

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Le client n'a pas laissé de commentaire.

ed c. le

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very nice people working there

Enoch H. le

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Everything went smoothly. Used online truck rental . Picked truck I wanted at the time I needed, everything was ready at time agreed to.

James C. le

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Le client n'a pas laissé de commentaire.

john N. le

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Le client n'a pas laissé de commentaire.

seana g. le

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Staff was extremely professional and friendly

jack c. le

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Le client n'a pas laissé de commentaire.

bob h. le

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Improve check out for reserved vehicles. I waited 40 minutes last rental. You are severely understaffed. I will reevaluate my options if this happens again.

Anthony M. le

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Everything went smoothly and the process was easy.

Kathleen D. le

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Le client n'a pas laissé de commentaire.

Tammy E. le

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The location was under staffed. The employee seemed lost and had no clue how to settle complications with customer/ uhaul.

Elisabeth D. le

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Le client n'a pas laissé de commentaire.

Andrew M. le

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Staff were friendly, but the service was really really slow. There didn’t seem to be enough employees to cover the work to be done. I had to wait 20 minutes to turn in a van.

kelsey h. le

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Le client n'a pas laissé de commentaire.

Tia R. le

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This location was very busy when I came to get my uhaul. But Angela was extremely nice and patient with me! She answered all of my questions and took the time to explain things! Everything was very clean and well maintained. My uhaul experience was perfect!

Amy M. le

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No improvement comments, but John and Angela were very friendly, courteous, and helpful. Overall great experience!

Marian D A. le

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When making the reservation it booked at .59 a mile. I told the young man that when returning. He said he would fix it. The “manager” said in front of people “he needed to be sure he placed notes on the account bc we are not supposed to be doing that” The young man came back in and then said he would not be able to correct it bc the manager said he couldn’t. I told him I wanted to speak with her and upon entering the building in a very unprofessional demeanor said she would not correct it!

Mary C. le

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Le client n'a pas laissé de commentaire.

Janelle D. le

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This experience was terrible. I would never recommend this to another person. Nobody called us to deliver our u-box and we ended up driving to the local store the day of and they had no idea what was going on. We were told that the driver was out for medical purposes and they had no records or intentions of bringing us our u-box that day. After getting frustrated because we were moving this day they finally found our reservation and called someone in to deliver the u-box. I was transferred over and over again to the incorrect people multiple days in a row to people who knew nothing about what I was talking about. The driver who dropped off our pod was great, but other than that this moving experience with u-pod was very poor.

kevin w. le

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Nothing really

BASSAM S. le

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Le client n'a pas laissé de commentaire.

David S. le

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A very good experience over all. Poor response time after being put on hold (on a Sunday) and a poor attitude from an associate (same weekend) resulted in 4 stars instead of 5.

Steven Z. le

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Nick was very helpful and knowledgeable.

Stella l. le

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Le client n'a pas laissé de commentaire.

colby n. le

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overcharged service sucked

Robert S. le

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Le client n'a pas laissé de commentaire.

Douglas J. le

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Drop off took less than 10 minutes.

Ronald R. le

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Le client n'a pas laissé de commentaire.

Oscar G. le

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Excellent service

JT D. le

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Le client n'a pas laissé de commentaire.

Aisha C. le

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Angela was very nice and professional.

kim s. le

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Maybe closer to my home, but everything was great.

Douglas P. le

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From reserving a trailer on-line to picking it up. Everything went smoothly and the employee that helped me deserves recognition for his excellence. Thank you

Eddie G. le

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Le client n'a pas laissé de commentaire.

Nicholas Hannah H. le

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So I set up my own move, but I had to change the delivery address to find out what locations are available around me because it just kept sending me to the closest location (which was about 30 minutes West of me) but I wanted to know what locations were East where I could pick up my box and run errands. So I had to call and the lady online set it up for me which then made it not show up on my account until I added it with a contract #. Then I couldn't make changes to the account myself so when my husband decided to pick up the UBOX himself I had to call again to get that fixed. THEN they set up the delivery to Louisville, KY which was about an hour from me and it was Kentucky Derby week (Extra traffic) and then I was told they couldn't set it up for the Indiana side of the river (even though I originally had it set up for the Indiana side.) When I got ready to pick up my box the contract # had changed. They had all the information under my husband's name instead of mine, so I had to get him to contact them to change it, and they had sent me the wrong address for where my box would be stored. I ended up with 3 locations my box could be, talking to an unknown number of people in regional and local to figure this out, and had 5 different contract #s throughout the process. It was not an easy move and I was never able to update my own move via my account. However, the staff person at the Preston Highway office was fantastic and got everything sorted for me at the end and my things did arrive safely.

Darrielle B. le

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Needs more workers, processing time is slow, and my reservation was entirely wrong.

Richard D. le

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I originally had my reservation through the Bardstown Rd location. I made the reservation at about 1 to pick up the truck at 3. When I got there all the spots were full in the parking lot except for about 4 that had two wheel dollies placed in them. I moved one and backed into the spot. One of the employees came out yelling at me for moving the dolly. She said I could not park there and I had to park elsewhere, I asked where and she said in front of the trailers. I asked if I could really leave my car parked blocking the trailers while I used the moving truck. She then said I could not leave my truck, that I had to take it with me. Then another person from inside got involved, they were not the least bit helpful, quite the opposite. There were four people at the store at the counter and no one was even attempting to offer any answers. they were apparently getting the driveway redone the following day and needed the lot empty and made no preparations to take care of customers. I left and called the reservation line and had it switched to the uhaul store I usually use on Preston. I got there and there were only two people there, but they were very positive and got me out and on my way in a very professional and caring manner. I love the Preston location and as for the Bardstown location it would be better served by cleaning house and finding a better class of people, they are the worst and made my adventure start out on a negative. That location is a huge balck eye on Uhaul.

Steven V. le

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I had to wait 50 minutes in line before getting my truck. There was only one person working on the last Sunday of the month - need to use a little common sense in scheduling. Also, filled the more than the suggested gas, was on 7/8th tank and added 4 gallons, but still got charged for gas. Will not be using Uhaul in the future.

sharron C. le

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Angela Swearingen should be FIRED. System kept charging me rental fees even though container was returned. Angela and her staff were worthless in solving the issue. I reported it to my bank as Unauthorized bank debit. Spoke to Terry Gossman who said a corporate manager would contact me. He/she did not. Angela Swearingen refused to return my calls. VERY DISSATISFIED

ronnie s. le

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Very kind,courteous,& friendly staff. no complaints, I will be back again when I need to rent any equipment.

Elritta R. le

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Being charged $6.00 for the area $3.00 price was extreme and crazy for less than a gallon!

antonio c. le

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The customer service rep that was outside and running around getting Kerosene etc was the nicest person and made my experience a great one. I don't know her name but she was helping everyone. If she's not the manager she probably should be. service with a smile. Thanks

Randy M. le

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I have no suggestions... everything went smooth and as planned.

kevin c. le

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Le client n'a pas laissé de commentaire.

Mahamed A. le

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Le client n'a pas laissé de commentaire.

Thomas T. le

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Le client n'a pas laissé de commentaire.

Mark L. le

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Le client n'a pas laissé de commentaire.

teresa r. le

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Requested and paid for a Dolly that wasn't inside truck. Was unable to move a large. I'm very dissatisfied! On previous ocassions when I've rented a employee would open back of truck & show me Dolly or other items requested.

leiter p. le

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Everything is good on the truck

nona s. le

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Le client n'a pas laissé de commentaire.

Austin N. le

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Friendly and super helpful!

Ali A. le

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Le client n'a pas laissé de commentaire.

Andrew L. le

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Truly have no critical comments - have used this crew 5-6 times over the previous 18 months and i choose to work wilth this location above all others. Thanx so much; the team has been - and always is - a great one. Congratulations to them for keeping the store stable, simple and friendly

stephanie w. le

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Le client n'a pas laissé de commentaire.

debra h. le

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Le client n'a pas laissé de commentaire.

Eugenio L. le

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Todo está perfecto muchas gracias

david h. le

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Le client n'a pas laissé de commentaire.

Michael B. le

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Everything ws ready as promised. Professional staff, courteous and friendly. Great job by all!

Paul F. le

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Le client n'a pas laissé de commentaire.

Shannon K. le

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Le client n'a pas laissé de commentaire.

Nafil L. le

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Le client n'a pas laissé de commentaire.

Bobby C. le

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I was charged for a dolly I did not receive. I was charged for not having the vehicle clean, with mud on the tires. Inside of the truck was clean, I have pictures. I was charged $200 over the mileage I actually used. I had rented a 26’ truck with confirmation and was called and said there was no truck. Had to take a 20’. The app messed up times of renting and returning. Had to call to correct and was charged for 3 days when the rental was 2 days and 7 hrs rental.

Rose B. le

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Le client n'a pas laissé de commentaire.

shawn s. le

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Le client n'a pas laissé de commentaire.

Rose B. le

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Le client n'a pas laissé de commentaire.

James L. le

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TROY N. le

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Fast and friendly service.

JONATHAN W. le

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Le client n'a pas laissé de commentaire.

Sheryl H. le

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Le client n'a pas laissé de commentaire.

Kim H. le

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Le client n'a pas laissé de commentaire.

Dennis B. le

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Le client n'a pas laissé de commentaire.

Sharon K. le

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Renting this truck on short notice was a great experience at the store. The cashier (cannot remember her name) was very knowledgeable and made the getting the rental easy. I appreciate her time. Thank you Sharon Kramer

AMAL A. le

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Ricky was excellent. He took the time to review the hitch and even helped me understand how to use my bike hitch.

James J. le

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Quote the correct price. I was quoted .59 cents a mile when I reserved the Cargo Van, but was charged .69 cents a mile on my receipt.

barbera d. le

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Give them the actual facts.

cynthia l. le

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This location is clean and well maintained and the staff are very pleasant. I always come here first because of the staff!

Eric M. le

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Le client n'a pas laissé de commentaire.

nichole j. le

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Le client n'a pas laissé de commentaire.

Ken K. le

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Gayla was very professional and helpful. I would definitely use this facility again.

Mark S. le

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Gayla Schade was amazing from start to finish. She was very knowledgeable and provided great packing tips. Gayla was able to work with my time schedule and delivered the UBox in a timely manner .

TONI W. le

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Le client n'a pas laissé de commentaire.

Sheila R. le

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I was not present when the truck was dropped off but there did not seem to be any problems.

James B. le

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Only one person working in the morning, had to wait about 45min.while they unloaded propane

Richard B. le

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Le client n'a pas laissé de commentaire.

Wilbert H. le

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It would be nice if the trailer hitch was brightly colored to make it more noticeable. In my opinion, they are safety hazard. My chins are still bruised from coming into contact with the hitch at the beginning of the move and again at the end of the move. Wilbert

Kenneth M. le

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They were closed by the time I got there, so I can't rate the customer service experience.

SUSAN K. le

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Le client n'a pas laissé de commentaire.

Phillip G. le

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Outstanding service, the truck ran great and the employees were very professional during pick-up and return.

keith s. le

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the truck kept stalling every time I turned it on in the morning. Took over 10 minutes to get it to actually stay on when I would put it in park. The dash plastic was falling off and every time I parked and put on the parking brake the plastic around it fell to the floor. Will not rent with Uhaul again. The contract says to return with with between 1/4 and 7/8 tank of gas I returned it with 1/4 tank and was charged $28 as a fuel charge.

Michelle L. le

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Le client n'a pas laissé de commentaire.

jamie n. le

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Le client n'a pas laissé de commentaire.

Tonya T. le

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JOHN IS VERY PLEASANT AND GETS THE JOB DONE, BIG JOHN THANK YOU, THE ONE WITH THE BEARD AND LONG FINGERNAILS, LOL

maria w. le

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Cant uderstand why i was charge extrawhen I was told that the close at seven but I could drop truck any time before the morning.

Kenny B. le

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Le client n'a pas laissé de commentaire.

paul h. le

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THE COUSTOMER SERVICE RECEIVED WAS THE WORST EVER!!!!! FIRST TIME EVER RENTING FOR UHAUL & IT WAS THE WORST EXPERIENCE EVER!!!!!!!!!!!!!!

Lacy K. le

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Le client n'a pas laissé de commentaire.

Richard G. le

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Le client n'a pas laissé de commentaire.

TOMMY H. le

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My Card was double charged because YOUR system kicked out the first reservation AFTER my card had already been approved, so guess who had to pay twice, NOT HAPPY !!!!

Stephanie H. le

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It appears that my box was hit by something - possibly a forklift, according to the driver who dropped it off. My TV was packed well, so it was not damaged (nor was anything else), and the driver made sure to give me some small items that had fallen out of the U-Box since the hit made the door bend out of its frame and partially open.

Janice R. le

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I had loaders to help fill the U-Haul boxes, but they ran late. I have a 3 bedroom house, but still needed 7 boxes. Web site only said 4. I think the web site on estimating the number of boxes needed should include basements, garage, and sheds.

KEITH T. le

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Le client n'a pas laissé de commentaire.

Donna M. le

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Le client n'a pas laissé de commentaire.

hernando y. le

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I appreciate

Christopher M. le

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Le client n'a pas laissé de commentaire.

Elizabeth Y. le

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This was the fastest I've ever gotten a trailer connected to my SUV and ready to go. The staff were fantastic!

Brittany F. le

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Le client n'a pas laissé de commentaire.

leonard m. le

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Le client n'a pas laissé de commentaire.

Joseph R. le

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Le client n'a pas laissé de commentaire.

ashley m. le

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Le client n'a pas laissé de commentaire.

micheal k. le

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Le client n'a pas laissé de commentaire.

Don Y. le

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Le client n'a pas laissé de commentaire.

Glen S. le

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Cab floor was dirty. Windows were dirty and side mirrors were filmed over from salt residue. Like I have cleaner and rag to clean. Used my clean shirt sleeve to clean. Smelled of smoke. Could smell it afterwards on my clothes. Store was under staffed. Waited to get equipment and return a total of 20 minutes. I was 1/32 below 3/8’s of a tank, after I filled up and was charged 7 bucks for it to be filled up to 3/8’s of a tank. ?? Really? What a racket! Petty, petty, petty! How can you help me, for your lacking? You guys have everything but my blood type to get ahold of me, to charge me extra. Please reimburse me for my trouble. Thanks,

robert s. le

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Le client n'a pas laissé de commentaire.

Adam H. le

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Ms. Swearingen was wonderful! Even being relatively new to the area she knew just what to do. She gave us helpful information and made sure we had the car loaded just right. thank you so much.

Reva T. le

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From the service to the equipment 10 out of 10... Keep up the great work...

Michael G. le

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Angela. Is wonderful I have been a Uhaul customer for over 30 years anytime I move I have used your services but Angela is the best Manager I have ever done business with

Dasean T. le

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Le client n'a pas laissé de commentaire.

Keith M. le

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Everything was very easy. Customer service was excellent. Thank you

Jason L. le

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When reserving equipment on line and it asks for approximately the time you will have the equipment you might want to pad the time. I picked a truck up yesterday (3/2/19) and I put 4 hours approximately on line and they made a very big deal about the truck HAVING to be back even though I paid for it all day. There is no discount or refund for turning the equipment in early.

rapheal g. le

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Le client n'a pas laissé de commentaire.

Evan K. le

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My "mileage limit" was 200 miles, but the distance I was driving was 183 miles. The distance from each U-Haul location to my respective move in/move out locations is more than 17 miles, therefore even if I had driven EXACTLY the route I needed to drive, there was no way to avoid the "mileage limit" which I think is a load of bullshit. No one at your company told me how to raise the mileage limit, and I ended up paying $17 extra because I went over (as I expected). I also think it's ridiculous that we are expected to hook up tow dollies ourselves unless we pay a fee. But you're in the business of making money so I don't know what else I expected. I will be exploring other options (i.e. NOT U-HAUL) next time.

MICHAEL G. le

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Tell people renting that the 10 foot truck is to short for tall furniture total wasted $100

john t. le

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Le client n'a pas laissé de commentaire.

Denise A. le

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Le client n'a pas laissé de commentaire.

Kirk W. le

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Both the person who checked me out and the person who checked me back in were both very helpful and courteous.

James C. le

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Not a thing! It was in & out very professional. Thanks much .

Adolphis H. le

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Excellent manager and staff. Very easy to work with..

Earl M. le

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Le client n'a pas laissé de commentaire.

folke m. le

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Le client n'a pas laissé de commentaire.

kerry s. le

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Le client n'a pas laissé de commentaire.

Thomas G. le

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The truck I rented was OK..I will just say, it was well used, that is all I will say..it ran OK no problems. everything worked,lights ,breaks, Heater,,radio...

Mark O. le

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Don have to estimate or prepay for mileage just to get the truck. Figure the mileage when you return the truck. Then the price would be my confirmation page of what i owe till i return the truck. I dont like surprises.

dominique g. le

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The truck shook up and down alot

cortez f. le

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Le client n'a pas laissé de commentaire.

Kerry W. le

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keep doing what your doing!

Talitha H. le

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Less time getting money back.

Jeff R. le

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Le client n'a pas laissé de commentaire.

Kenney G. le

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Le client n'a pas laissé de commentaire.

Jamie T. le

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Perfect experience from the start, would highly recommend to anyone! Had no breakage either! Gail (driver) was wonderful & so helpful. Thank you!

Marie P. le

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I had a Ubox delivery. I did not go to the facility. Gayla Schade was the person who delivered and she was absolutely wonderful!!!

Jeff H. le

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Our experience was especially good. The representative was very friendly. We rented a truck to tow a Ubox and it was all hooked up and ready to just drive away when we arrived. Excellent service!

James W. le

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You guys were awesome

Jeff M. le

Évaluation :

Great delivery experience

Tia M. le

Évaluation :

I did not visit the actual u-haul facilities.

dan l. le

Évaluation :

The people at the Preston Hywy were very helpful and very friendly Top notch people

Angela R. le

Évaluation :

I used the U-Boxes, it cost me $280 to rent them and there was alot that I was not told for example: there is a monthly fee for renting them, there was an additional fee for delivery.

Erica W. le

Évaluation :

Gayla was absolutely amazing with scheduling delivery and pickup of our U-Boxes. Highly recommend!

Lindsay N. le

Évaluation :

They were very accommodating when I requested to access my uBox a week early. Great customer service throughout the experience.