Évaluations des clients U-Haul at Preston Hwy

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul at Preston Hwy

Cote générale :

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Brendan E.
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Hard to get into facility from Preston Hwy with truck and trailer

Randy C.
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Customer has been long wait for next service help

erica E.
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Le client n'a pas laissé de commentaire.

GERALD X.
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Le client n'a pas laissé de commentaire.

Anthony S.
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Le client n'a pas laissé de commentaire.

Ferdinand R.
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GREAT experience on both sides.

Jorge Frank M.
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Le client n'a pas laissé de commentaire.

MICHAEL M.
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Le client n'a pas laissé de commentaire.

Elizabeth B.
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Le client n'a pas laissé de commentaire.

John D.
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Le client n'a pas laissé de commentaire.

Steven R.
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Le client n'a pas laissé de commentaire.

Shawn W.
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Le client n'a pas laissé de commentaire.

Micheal C.
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Le client n'a pas laissé de commentaire.

Dennis Tom M.
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Le client n'a pas laissé de commentaire.

Mikeala W.
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Great customer service! Associate was very nice and friendly. Thanks for the great experience.

Tammy N.
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Le client n'a pas laissé de commentaire.

Michael H.
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The check in process online took longer than I thought it would. I paid with a visa credit card. I gave a secondary phone number and all other required information. I was stuck waiting in the rain for a in-line tech to write me back. The 26’ uhaul trucks alignment was so bad I thought, on more than one occasion I was going to wreck. Also the driver side window was letting in cold air, but was rolled all the way up. The truck was shaking so much I couldn’t even look see out of my side view mirror. Miserable ride! I’m so glad I didn’t have to drive any further than 128 miles. $177.00 for 24 hours and 128 miles in a broken truck. The staff at the Preston location were pleasant. Much better ran store than the one on Bardstown road in the 40218 neighborhood. Thanks

Heidi S.
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I used the mobile pick up option and was sorely disappointed. Standing in the rain by the van I learned I had to enter the name and phone number, I understood, of someone who would know my whereabouts if I didn’t return the van. Instead my friend was called and I hadn’t told her I’d just typed her name and number in a site. She didn’t answer and I called customer service. So I learned I needed to provide info on someone who knew me I ended up giving info on a Co-worker in Miami. The app didn’t indicate the process had gone on ... I had to go backwards in the app to figure out I was Moving on to next step. Which meant I then had to go into the building to get the key, still in the rain and carrying a blanket I had with me to use for the move. I got the key and got in the van then checked the exterior. I then scanned driver license etc. A new window came up asking for the Contract ID and I didn’t have that. I called in to the building to get that, the person who answered asked if I could hold and I said no, and then the phone disconnected. I then went into the building to try to get the contract id. The folks looked on their computer and looked at everything and said I was good to go. They printed me a copy of the contract if I needed the number when I came back. I got to my destination to pick up my item (finally), and found I did not have the furniture dolly I had requested and paid for. Once I was done with the van (this is the positive part) and returned it, Raee had me come in and she straightened out the cost of the dolly for me. I think the mobile pick up option should explain the process better. Thanks for your time.

Joshua R.
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Le client n'a pas laissé de commentaire.

Shatirah S.
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Le client n'a pas laissé de commentaire.

John E.
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This location had more trucks and trailers than any other uhaul I have ever used. Also lots of towing accessories. Large staff and fast service.

Steven H.
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My son and I are moving his business to a new location. We have rented 11 - 20ft and 26ft trucks from U-Haul as well as some open trailers. Mainly we use the 4612 Preston Hwy location and the people there are really great to work with every time.

SCOTT H.
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Le client n'a pas laissé de commentaire.

Mohammad J.
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I was bothered when returning the vehicle because the person checking it, was not aware of the gas amount reading details. There is a sticked Measure, including 7/8, 15/18,... which was used to estimate the gas at pickup and they said it is 15/16, after 7 hours, the new crew, did not believe to use that sticked measure numbers and they said you should pay extra, while I had put more gas than needed! Finally they checked the pictures that they had taken at previous customer return process and they learned how it works! It took me 10 minutes to convince them. So I can say lack of knowledge of the crew working there, was annoying!

Paul N.
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Very good and helpful front and garage staff

Latisha H.
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Le client n'a pas laissé de commentaire.

Israel P.
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Le client n'a pas laissé de commentaire.

omar J.
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Le client n'a pas laissé de commentaire.

Charles F.
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Le client n'a pas laissé de commentaire.

laura H.
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Le client n'a pas laissé de commentaire.

Christopher B.
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We had a great experience with this location and I would use them again!

Ivory M.
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Very thankful for the assistance and service provided from the Uhaul Team. Ms. Kayla was a blessing and went above and beyond to assist me!

Charles B.
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The People were super great but the truck shook so violently the entire trip, the door sounded like it would break loose of the frame any minute. The constant noise gave all of us headaches and the shaking was terribly uncomfortable at every speed.

Rich B.
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Le client n'a pas laissé de commentaire.

Susan H.
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The windshield was very dirty,hindering my vision so I stopped and cleaned it . The truck is too loose in the front end/ steering wheel. It was a truck I hope I never see/ drive again. I have rented the trucks a few times ,and everything was clean and in good working order but not this time

layne B.
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The location is easily accessible, and the employees are a pleasure to work with. I only have one small complaint and that is the amount of time spent in the store renting a vehicle. The return was super easy and quick.

Gillian A.
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Nothing. Everyone was super nice and helpful. Thank you.

Alan A.
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Le client n'a pas laissé de commentaire.

Joy M.
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Le client n'a pas laissé de commentaire.

Elijah B.
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Le client n'a pas laissé de commentaire.

Randy C.
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Le client n'a pas laissé de commentaire.

Jamika D.
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Le client n'a pas laissé de commentaire.

Israel P.
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Le client n'a pas laissé de commentaire.

Jennifer S.
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Le client n'a pas laissé de commentaire.

LESLEY M.
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Very nice lady helped me get the contract taken care of and very nice gentlemen helped connect the trailer to the truck

Barbara C.
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Polite and helpful staff. Entire renting process was done in just a few minutes.

Duncan S.
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Bring the trailer to me. Thats the only way to go above and beyond.

Raymond Z.
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Le client n'a pas laissé de commentaire.

Nolan B.
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Excellent

Donna N.
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Friendly, fast check in and out. Would recommend this location for any truck rental needs.

Justin H.
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Have the reservation ready and if you have to Reschedule another, make sure the rescheduled one doesn’t cause problems. Have better phone customer service with people who know how to do their job while being efficient.

Stephen S.
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Le client n'a pas laissé de commentaire.

lawrence R.
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Le client n'a pas laissé de commentaire.

Karen F.
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The website to return vehicle was very user friendly. Also, very impressed with the cleanliness of the vehicle. The employees were very professional and explained the process in great detail. AWESOME service!

Tya J.
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Le client n'a pas laissé de commentaire.

David G.
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When i got there the truck i need not there this happened last rime i rented to you all told me it be there and truck was not there had to rent a 20 foot needed a 26 foot had to make 2 trips making the mileage high becase i had to make 2 trips don't understand y they tell you there one there if its not there cost me more money this is mot taking care of your. Customer. The ppl at the place was surper nice do r rhink it was there faut i booked it using the 1800 number

Miguel C.
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Le client n'a pas laissé de commentaire.

William R.
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Le client n'a pas laissé de commentaire.

Fronchesca K.
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Fast and friendly for a Christmas eve rental.

Deanna B.
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Le client n'a pas laissé de commentaire.

Garrel K.
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Great Job!

Stephen O.
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Le client n'a pas laissé de commentaire.

David J.
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Clean, professional and outstanding!!

J Gregory C.
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Le client n'a pas laissé de commentaire.

Robert M.
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Charge less if only renting for just a few hours and not The whole day

Diango R.
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Muy buen servicio

Cydnii N.
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The milage and gas were both different than my statement given as a receipt and the person assisting me said they would go back in the computer and correct it.. They were closed when I returned and my card was charged without the corrections

Richard W.
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It took us 40 minutes to check out due to antiquated computer software. Process was cumbersome and laborious--I've never waited so long to rent a vehicle. The last time we came the system was completely shut down so after 2 bad experiences, probably won't be back.

Eva A.
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Le client n'a pas laissé de commentaire.

Lisa P.
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Le client n'a pas laissé de commentaire.

Delilah D.
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Le client n'a pas laissé de commentaire.

David J.
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Professional and awesome staff

Michael H.
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Le client n'a pas laissé de commentaire.

Daniel W.
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The owner is friendly and helpful

Kelsi D.
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Le client n'a pas laissé de commentaire.

Jennifer F.
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Le client n'a pas laissé de commentaire.

David J.
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The employees were awesome especially the person that initially checked me out and handed me the keys. The employee who checked me in was fantastic.

Patricia B.
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Le client n'a pas laissé de commentaire.

Robert B.
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Le client n'a pas laissé de commentaire.

Leslie S.
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Le client n'a pas laissé de commentaire.

Shawn M.
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Le client n'a pas laissé de commentaire.

Pam G.
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Location made it very easy to drop off trailer and I like that they were open to 7pm so we could return the trailer after unloading same day.

Bram P.
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Le client n'a pas laissé de commentaire.

Terry F.
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Le client n'a pas laissé de commentaire.

Cheryl H.
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I think you guys are doing all you can do. I have been to other locations and dont get half of the customer service that I recieve at Preston location. I live in an area to where their are 3 u haul sites, but I still drive to Preston and will continue as long as they treat me as they have been.. Thanks to you all, you are a great team.

Angela F.
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Le client n'a pas laissé de commentaire.

Liz M.
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Great customer service, fast acquisition of needed trailer , they did a great job !

Jacob K.
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The gentlemen here were very kind and helpful. They made dropping off the Uhaul easy and quick.

Micha E.
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Make sure you have the equipment needed for the reservation.

James Y.
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If I could give U-Haul zero stars I would. I went out of my way to reserve a trailer at a location so that I could make my move in one trip. One I showed up at the location they did not have the trailer I reserved. I had reserved it more than two weeks prior to my move. They then recommended that I drive 45 minutes again out of my way to get this specific trailer. This is terrible customer service. I would not recommend.

Earl S.
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Le client n'a pas laissé de commentaire.

Abram W.
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It was terrible. I rented the truck and brought it back less than threwe hours later, only to wake up the next day with 170 dollars less in my bank account. There should be no reason, ever, to take 170 dollars out of my account. That's more than half the price I paid for my leather couch that I used the truck to go buy! I specifically bought that couch to save money because I am currently in college and that 170 dollars puts me right back in the hole. I was never told about the 30$ service fee they charged me for bringing the truck back with slightly less gas than it was supposed to have in it upon bringing it back. The people who worked there smelled foul and didn't seem to be doing their jobs right. They didn't tell me all the information i needed to know before renting the vehicle and they didnt warn me about the cost of the service fee. I had a horrible experience and will never, ever give any U-haul my business again.

Landon S.
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John is rude and dishonest. I have rented personally and commercially for over 20 years and will not be back to this location. He has no customer service and I would rather close my business than deal with him.

Edward F.
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Le client n'a pas laissé de commentaire.

Landon S.
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The guy in the office lied to a co-worker of mine and told them in terms of the bill I said for him to "Do what he has to do." Which was not the case. I'm not sure why he said that but it pissed me off that he lied on me.

CHRISTOPHER Z.
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Le client n'a pas laissé de commentaire.

William S.
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Le client n'a pas laissé de commentaire.

MAYLING C.
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The were low in staff and customer services suck

Robert L.
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Le client n'a pas laissé de commentaire.

Jasmine G.
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Le client n'a pas laissé de commentaire.

David S. | Overall Experience |
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A very good experience over all. Poor response time after being put on hold (on a Sunday) and a poor attitude from an associate (same weekend) resulted in 4 stars instead of 5.

James L. | Overall Experience |
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.

Ken K. | Overall Experience |
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Gayla was very professional and helpful. I would definitely use this facility again.

Mark S. | Overall Experience |
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Gayla Schade was amazing from start to finish. She was very knowledgeable and provided great packing tips. Gayla was able to work with my time schedule and delivered the UBox in a timely manner .

hernando y. | Overall Experience |
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I appreciate

Jamie T. | Overall Experience |
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Perfect experience from the start, would highly recommend to anyone! Had no breakage either! Gail (driver) was wonderful & so helpful. Thank you!

Marie P. | Overall Experience |
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I had a Ubox delivery. I did not go to the facility. Gayla Schade was the person who delivered and she was absolutely wonderful!!!

Jeff H. | Overall Experience |
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Our experience was especially good. The representative was very friendly. We rented a truck to tow a Ubox and it was all hooked up and ready to just drive away when we arrived. Excellent service!

James W. | Overall Experience |
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You guys were awesome

Jeff M. | Overall Experience |
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Great delivery experience

Tia M. | Overall Experience |
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I did not visit the actual u-haul facilities.

dan l. | Overall Experience |
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The people at the Preston Hywy were very helpful and very friendly Top notch people

Angela R. | Overall Experience |
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I used the U-Boxes, it cost me $280 to rent them and there was alot that I was not told for example: there is a monthly fee for renting them, there was an additional fee for delivery.

Erica W. | Overall Experience |
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Gayla was absolutely amazing with scheduling delivery and pickup of our U-Boxes. Highly recommend!

Lindsay N. | Overall Experience |
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They were very accommodating when I requested to access my uBox a week early. Great customer service throughout the experience.

Non reviews have been submitted for this location.

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