Customer Reviews for U-Haul at Roswell Street

2 040 évaluations

900 Roswell St   Marietta, GA 30060

(770) 428-6220

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(770) 428-6220

900 Roswell St
Marietta, GA 30060

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Everything was great

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aretha M.  |  Expérience générale 
Évaluation :
5

Not much, everyone was professional and handled everything I needed

Robert P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Veronica A. 
Évaluation :
5

All staff members are responsible, well trand

Farzana C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lee m.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jeffrey H. 
Évaluation :
1

Got charged an extra day. Even though I turned it in the same day. I was later than the time prompted but I did bring it back the same day. Don't feel I should've been charged

Korey P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damón S. 
Évaluation :
1

OK SO THE ORIGINALL LOCATION DID NOT HAVE MY VEHICLE, I DID NOT RECEIVED THE REFUND CREDIT AS PROMISSE...NOW THE SECOND LOCATION THE AGENT WAS SUPER NICE AND HELPFULL

Tannia L. 
Évaluation :
4

The truck was filthy and smelled of marijuana. There were marijuana, seeds and marijuana left in the truck. The consul was filthy, and there was trash behind the seats. This is not normal for this location. Very unsatisfied.

Dana E. 
Évaluation :
5

Great customer service. Van was available.

Farzana C. 
Évaluation :
4

Nina is straight, professional and to the point. You understand and she goes out of her way to accommodate deserving customers that show patience, listen and respect the facility. Her staff tends to convey the same sentiments

JAMES D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
1

I really struggled with the truck I was given. It was not fit for the road. It did not close properly and it made very loud sounds on the road.

Frederique Y. 
Évaluation :
5

Staff and location are outstanding.

Mark W.  |  Premières impressions 
Évaluation :
5

Macy as a delight and very attentive. Checkout was a breeze! 

PHILIP B. 
Évaluation :
4

The manager is likable and about her business

JAMES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william B. 
Évaluation :
5

From reservation to pick up to drop off - excellent customer service and equipment! I will definitely be back!

Rebecca E. 
Évaluation :
5

N/a

Shamora H. 
Évaluation :
4

Couldn’t find help when needed I stood in the lobby and waited for almost 30 minutes before someone was able to help and it was an employee who literally just came in and clocked in. I stood there and watched 3 employees working and helping out a customer in the parking lot with their hitch.

RAVEE P.  |  Expérience générale 
Évaluation :
5

The staff were AMAZING. Made me feel so comfortable renting a trailer. I had pulled one before , but never cross country. They were excellent and so kind.

Emily M. 
Évaluation :
3

Billed my card 3 times by accident….And I'm not seeing the refunds! Told to contact customer care? 2014169360

Jamar H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicellus S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

milton C. 
Évaluation :
4

Reserved 3 weeks in advance. Was notified original location would not have, referred to another location. Turns out they did not have either. Was offered a larger truck for same price. Had no option I accepted. Her is where God interviened. Could not have gotten everything in smaller truck. Worked out great. From reservation to different location to drop off everone very pleasant. Was apprehensive from beginning. Never rented before. Employees made it pleasnt for me. From Smyrna to Marietta to Hiawassee. Merci

charles S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

oloruntosin K. 
Évaluation :
5

Great customer service, very clean location, but unfortunately the ramp on the trailer came off completely while pulling it out.

Cynthia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aretha M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
4

This location was very helpful & clean. The location at 600 Powder Springs; however, was not clean & the service was horrible!! I had to file a complaint and I am stilî

Wanda W. 
Évaluation :
5

The Roswell Staff were all very polite.

Alicia B. 
Évaluation :
5

Friendly and helpful staff. A1 experience.

Greg W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEFTALI R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pavel C. 
Évaluation :
5

The people working at this U-Haul location were so helpful and patient in assisting us with all our questions. Everything was swift and the storage was well kept and very clean. Excellent experience all around

Austria R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tim T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reginald C. 
Évaluation :
5

Very helpful and pleasant experience.

Reginald C. 
Évaluation :
1

Mileage wasn't right, gasoline wasn't right, & I reserved a storage & get to uhaul with all furniture, appliances, clothes, etc & didn't have no storage available. Had to go find another storage, and the staff that was on duty WAS NOT customer service oriented, very slow, very unprofessional, one employee was out washing his personal car while it was a line of customers. The other employee that was her last day before she transferred to Texas count her draw down in front of me while I have been waiting CLEARLY on camera for a good 3-4 minutes for her just to give me my receipt after I've checked in, been inspected.

Lashondra D. 
Évaluation :
5

Very friendly and courteous staff.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAYSHONDRA M.  |  Expérience générale 
Évaluation :
2

Staff was unfriendly, truck was damaged, truck was outdated, with no modern phone plug-ins

Justin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiera G. 
Évaluation :
3

The vehicle was not cleaned, the inside smelled like cigarettes and only had 1/4 tank of gas. The customer service could be alot better, Side talking while using profanity is not professional.. Uhual reservation needs work as well, they moved to 3 different location and the last location did not have what I reserved and the car port was the only thing reserved..Like really. Good thing they gave me a size bigger but the uhual had over 83 000 miles on it.. Next time I will use a moving company and skip Uhual all together..

Chontea N. 
Évaluation :
5

This location was great how ever when I tried to rent a uhaul in Cedartown I was told I had to go to rockmart to get a 10 ft truck which was no big deala I reserved it but when I went to my account it stated I did not have any reservations then my reservation was cancelled that afternoon and I was told it was canceled due to no show and I could rent a truck in douglasville which was a big deal and out of the way plus for more money I don't think I should pay for uhaul screw up.I was almost on the verge of tears after being on the phone with them all day and only having 4 days to get moved to have my reservation canceled if I ever had one to start with

Regina P. 
Évaluation :
4

Staff friendly and helpful

Clifford S. 
Évaluation :
4

I have been renting trailers here occasionally for the last couple of years. The location is convenient, the equipment in good condition and the staff overall helpful and friendly. Check out of equipment has been slowed by printer issues the last two times I visited. Also, the at the last visit the person handling my check out took a business call while processing my order. Rather than ask the caller to wait he processed a partial refund while I waited. He handled the refund well/ no long delays, but I felt my order should have been completed before handling the caller's issue.

walter B. 
Évaluation :
3

Only a portion of the equipment that I requested online was not available.

Jason B. 
Évaluation :
2

The manager Nina was very aggressive, rude and abrupt with the customers. She needs customer service training. Her remarks are when you walk in "again? it is so busy this morning" like this is your job you supposed to be busy. change my reservation to suit her purpose. I will not give them my money over there any more.

Ethel F. 
Évaluation :
1

I brought the vehicle back with the same amount of gas it had when I picked it up. Yet I was still charged for 2 gallons of gas. This is the second time U-Haul has did this in a month. I won't be renting from you all again.

Dont G. 
Évaluation :
1

I was poorly attended, they gave me a piece of equipment without maintenance, the brake didn't work, the tapes didn't hold! and long delay for the process ! since there was no one in the store! when i left him the same thing there was no one to help me ! Worst store I've ever been to!

Luiz S. 
Évaluation :
5

Quick and easy return. Great experience!

Shilo L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Janak B. 
Évaluation :
5

The location is difficult to access unless you are eastbound on Roswell St. I realize that is not the fault of the franchise as I think the street was divided after the fact. The entrance driveway is easily blocked by two vehicles. the approach to the turn-in stop is too short. At least it was on the day I returned the twenty-foot truck. The guy handling the turn-in was friendly, quick, and efficient.

lance B. 
Évaluation :
5

Staff was extremely helpful. I only needed a van for a few hours in the evening. I asked about after hours drop off. They told me it was available but also changed my rental time in the event I got tired I could drop it off first thing in the morning. Now that is customer service! Equipment was in excellent condition. Will definitely recommend this location to friends.

Anita S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joe W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIVIAN B.  |  Expérience générale 
Évaluation :
3

I made a reservation in Smyrna and ended up having to pick up minutes away. This caused me to run over my mileage and get charged an additional $20. The time was a huge issue for me. It cost me an extra hour of time that I didn't have to waste. I asked questions about the moving help inside the store and was given the wrong answers according to the movers. They also told me that the mileage would be adjusted since I had to go further away to pick up the truck. That didn't happen either.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B.  |  Expérience générale 
Évaluation :
5

When i returned the trailer, everyone in the office was friendly and helpful, especially helping me select the particular storage unit and how to access it after hours. Very efficient and friendly❗️

Clarence C.  |  Premières impressions 
Évaluation :
1

Your employees/manager trying to fight with customers. Very aggressively screaming just because a customer parks in a wrong spot Really? Doesn't represent any company well. Plus charging an extra $14 for coverage that was never opted in. Not right. I expect the refund.

immanol R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Niles R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vicellus S. 
Évaluation :
1

When I inquired was informed that if we scheduled a 7 o'clock pick up the truck must be picked up by 8 o'clock showed up at 7:50 Counter person was extremely extremely rude Had a staff member who had a problem with the same counter person and thought they had overstayed it but then a second also had a problem with them on this occasion because they would not go there I went myself. Oh my goodness they were right!!

Gary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian R.  |  Premières impressions 
Évaluation :
5

Very helpful. Great people

Michael B.  |  Premières impressions 
Évaluation :
5

Saved the day. Great place and great people.

Michael B. 
Évaluation :
5

Rented a trailer on two consecutive weekends. Very nice staff. I was even a day late returning the first trailer, but they didn't charge for the extra day... don't know why. Second trailer came in a few minutes after close on Sunday, but staff helped anyway and took care of all paper work. Location has a beautiful refurbished old building, and lots of different products. Not a small location.

Steve H. 
Évaluation :
4

Website "upselling" is really annoying. Then after turning down "suggestions" I have to decline some of them again in person. Also, pricing needs to be more transparent. At what point does partial day rate become the same as 24 hour rental? I was told if I needed extra time I could return within 24 hours and pay 24 hour rate. When I went to extend I had to call 800 number and was told I had to pay for another 24 hours. When I asked for afternoon return since I was already paying for the additional 24 hours I was told that would be an additional amount. This really left a bad taste in my mouth. Finally I was transferred to another customer rep who allowed the return the following morning for no additional charge - as I was originally told.

walter B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert W. 
Évaluation :
5

The 15 ft truck I reserved was unavailable on the day so I was given a 20ft for the same price. Merci!

Philip P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommie G. 
Évaluation :
5

Very friendly, helpful, and professional service. Truck was in great condition and service couldn't have been better! So nice to have service from people that seem to care!

DEBORAH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Parker B. 
Évaluation :
1

When I rented the van last Friday, the gas was almost out but I was promised credit if I were to fill up the tank. I didn't know Uhaul was down bad like everyone else but ok. There was a hold on my card of 95.00. When I returned the van, there was gas tank, as well as used less mileage and time I had to use. This was on October 7th. The credit was put back on my card and I was charged only 45 when I left. I thought that was the end of it. Why is it Sunday and 95 is pending on my credit card? And why is a company like UHaul asking the customers to fill up their equipment? If you have the money to credit me on my card, you should have the money to fill up your trucks. My experience was horrible. By the way, the location I had this experience was from 900 Roswell Road in Marietta

Jarvis B. 
Évaluation :
3

The girl who checked me in or "acting like to check man" was horribly rude

Bernadett S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

I have plenty of Uhaul options around me but I choose this one because of La Niña and her staff. La Niña is efficient, professional and very engaging with her customers. This morning I watched as she worked to train a new employee and that interaction showed great leadership. You are lucky to have employees like La Niña! Otis Ranson (Repeat Customer)

Otis R. 
Évaluation :
5

Staff at facility are excellent

Christine D.  |  Premières impressions 
Évaluation :
3

I never found the Dropbox, they don't explain where it is, the one who attended me was aware of his personal phone and made me lose 10 minutes

Andres T. 
Évaluation :
4

Not a thing!!

Gerald P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Q. 
Évaluation :
5

Location was very busy, probably due to Hurricane Ian. Every interaction with this UHaul office was fantastic. Holly and the rest of the team were great.

Charles H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice C. 
Évaluation :
5

Great staff and storage facility very well kept and reasonable prices. Highly recommend

NEWTON G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iris A J. 
Évaluation :
5

The young man who assisted me was excellent. Polite and efficient. Did all the hooking up and upon returning, decoupling the trailer. Would rent again here

Jon L. 
Évaluation :
5

The agent that checked me out was really exceptional. I did not get her name, but she was fabulous!

Franz V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrance W. 
Évaluation :
5

Everything went very smoothly. The customer service that both Nina & Randy exhibited at checkout was by far one of the best experiences I've had with Uhaul. And let's not get going about the drop off. Josh met me at the truck and checked me in with little effort on my part. The staff and management at the Roswell St. location really know customer service. Thanks for making a stressful move less stressful guys!

MICHAEL S. 
Évaluation :
5

The trucks were being cleaned when I arrived, and the young man was very courteous helping me to get the trailer dropped off. Very quick and pleasant experience.

Justin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vitor V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emmanuel S. 
Évaluation :
2

Reservation canceled at 3:39 pm Got it reserved back on a phone call Guy at location in the middle of my paperwork got on the phone call

Greg B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Reginald R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Y. 
Évaluation :
5

The store clerk that I worked with was so very helpful! This was my first time renting AND driving a trailer and he made sure to explain every step to me.

Dominique D. 
Évaluation :
1

I booked my rental by calling in to U-Haul. I was informed that the location that I was renting from didn't have a 15' foot truck however I could get a 17 ‘ foot truck at the 15'. truck price. When I went to the location I had to pay the 39,95 cost instead of the 29,95 I was quoted on the phone.

Kenneth M. 
Évaluation :
5

The office and facility staff are friendly and genuinely Customer-Focused experts. Thank you again for your help upon arriving in GA after an eventful 3-day long drive from MI. Highly recommend.

NEWTON G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenaisa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
5

always great service and rentals available

littie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy N. 
Évaluation :
5

Very friendly and great customer service

Anthony S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl R. 
Évaluation :
3

This Uhaul needs to make sure that the trucks have regular maintenance and gasoline in the tanks. I got the truck, and after 10 miles the gas light came on after I was suppose to have a quarter tank. The truck's engine light came on and it sounded like it could break down any minute. It was a 15ft van. My mother was scared to ride in it because when you press the gas, it sounds like the car is pulling.

Emoni E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alfred C. 
Évaluation :
4

No recommendations

Nadine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ty M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cornelia B.  |  Premières impressions 
Évaluation :
5

The manager went above and beyond to help us and we had a great experience with our storage unit and returning our Uhaul truck.

Clayton W.  |  Premières impressions 
Évaluation :
5

Great staff everyone was always very helpful, pleasant,great attitude and smiles 😁

charlotte w.  |  Expérience générale 
Évaluation :
5

Really friendly staff and great workers

Luisa N.  |  Expérience générale 
Évaluation :
5

Prior to coming to this storage facility, I had a below average experience. From picking up my truck and it not being available, to being hung up on by customer service staff and problems with the equipment, I was definitely not pleased. However, EVERYONE at this facility was TOP NOTCH. They were caring and attentive. I felt like I was the only customer in the world. However, I witnessed them give that top notch service to other customers. Brandon, Nia and ESPECIALLY LA NINA, the manager all treated my family with extreme care. By the time I got to the facility, I was in tears but when I left, I felt encouraged that there are still kind people in the world. Because of them, I will continue to use UHaul.

Placida B.  |  Premières impressions 
Évaluation :
5

La Niña is the best!

Steve B.  |  Expérience générale 
Évaluation :
1

You took $300 that was not authorized and emptied my checking account just as my bills were due. How do you think I feel? Furious that's how! Are you gonna cover my extra expenses due to this discrepancy? If it effects my credit score are you gonna fix that? Because it well may. Schedules have had to be changed ,plans altered,time wasted. And I cancelled auto pay prior to these fraudulent charges. This is despicable.

Patrick W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISABULLARD E.  |  Expérience générale 
Évaluation :
5

Helpful to have equipment in the storage area to assist with the move out

THELMA M.  |  Expérience générale 
Évaluation :
5

Tina is an amazing manager and her staff is obviously just like her. Couldn't have had a better experience with my storage. Different than any other storage company in the world. They're not about stealing and selling your stuff.

Adam W.  |  Expérience générale 
Évaluation :
4

New to Uhaul storage. Great so far!!!

Timmothy M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick B.  |  Expérience générale 
Évaluation :
5

Staff at 900 Roswelll Street location were all exceptional

Robert F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdrahim A.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dong P.  |  Expérience générale 
Évaluation :
5

Staff very helpful and knowledgeable Indoor storage very nicely kept and accessible Will definitely use this facility again if I need storage

Brianna J.  |  Expérience générale 
Évaluation :
5

La Nina and her staff were extremely efficient and pleasant to deal with. She has her staff very well trained.

Iris P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daryl D.  |  Premières impressions 
Évaluation :
1

This U-Haul has the rudest, laziest employees of any storage facility I have ever used. And there's a travel nurse I use quite a few

marie c.  |  Expérience générale 
Évaluation :
5

They were extremely helpful, got me where I needed to be, made my reservation easy, and smooth…

Adoniyah S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES WALLACE W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Liza S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marshelle D.  |  Expérience générale 
Évaluation :
5

This is a top notch U-Haul facility. The staff is professional and timely in responding to communications. And the facility is modern. It always clean, well lit, easily accessible, smells good, quiet and room temperature. I was a bit concerned when I had to get a unit on the 2nd level but once I actually drove around to the unit, it was street level from the side street and had 2 garage doors for loading/unloading regardless of weather conditions.

Shanita E.  |  Expérience générale 
Évaluation :
2

Bait and switch. I lined up a truck and free storage for a month and did not get the truck I wanted at the time I needed it. I stayed because of the one month free rent which I found was not a true offer and the unit I got has a building column in it reducing the square footage. This has all been put online as well. There is nothing like being trapped by you.

William N.  |  Premières impressions 
Évaluation :
5

Timiyah Blair at the front desk was very knowledgeable, patient and professional. She assisted me with getting my storage units after my items wouldn't fit in one she helped look for another unit on site after I was told by another worker that all units were occupied.

Marshelle D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SABRINA P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory L.  |  Expérience générale 
Évaluation :
5

The staff was execlent,promt, and patient...i know thats hard when it comes to customer service!! Thanks and i will be using and recomending uhaul again!!

VICKEY H.  |  Expérience générale 
Évaluation :
1

Very rude and unhelpful worker at the desk. I was charged for a unit that was supposed to be free for the first month, and the manager refused to resolve the issue when I brought it to her attention. I was reimbursed after going through corporate, following several hours of my own time spent explaining the situation. I will avoid this location moving forward.

Brendon C.  |  Expérience générale 
Évaluation :
5

Absolutely one of the best U-Haul stores in the area. Love how they paid tribute to the former Chevrolet dealer that was there for so many years. Excellent re-purposing of that property.

Christopher M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

larry s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Markiste G.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tarra D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Djuan M.  |  Online Move In 
Évaluation :
5

I went storage and units trucks all over the country are you in the top five

Shirley C.  |  Expérience générale 
Évaluation :
5

Deberian de cerrar un poco mas tarde.

Hilario D.  |  Expérience générale 
Évaluation :
5

I'm terrible with names, I believe his name was Fredd. But he did a wonderful job making my move in smoothly and efficient. Went above and beyond, and he was very knowledgeable.

LESTER J.  |  Premières impressions 
Évaluation :
5

Great service the young man was very pleasant and knowledgeable

Reginald L.  |  Premières impressions 
Évaluation :
5

Staff is friendly knowledgeable and always ready to help. Storage facility is always clean and very well maintained. Fortement recommandé!

TAHIRAH S.  |  Premières impressions 
Évaluation :
3

uhaul roswell st marietta is hard to get in and out of with big trucks, needs to be modded out ie. parking lot.

gary j.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELLEN M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA Y.  |  Expérience générale 
Évaluation :
5

They have an good crew there Kia the GM was just very knowledgeable & patient with Me& My storage situation!! It wasn’t a long drawnOut process& that’s why if I ever have to return I will & I’ll certainly recommend them to Anyone in need of storage ⭐️⭐️⭐️⭐️

connie h.  |  Expérience générale 
Évaluation :
1

Whoever the assistant manager there should definitely be fired. She harassed us the entire time we were trying to break the lock off our storage unit. This lady was rude, condescending, unhelpful, unprofessional, and had the nerve to run up on us with two other employees. The other two employees were no help. The assistant manager made threats to us our whole stay and also threatened to call there cops on us after we called a locksmith to help us due to them being completely useless! I will never recommend U-Haul storage again! Y'all suck!

Tracye D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHARON R.  |  Expérience générale 
Évaluation :
2

My experience with Uhaul was the worst. Moving is already stressful and my horrible experience added to this stress. The storage unit I was given was roach infested and I was accused of bringing them with me which is not the case otherwise I wouldn't have complained about them. I was then initially told I had to move my stuff out of the unit after I paid a company to move it in. After complaining about the situation, the manager there worked with me and reassured me she would take care of it. I appreciate everything that she did to make the experience less stressful and she was very helpful in getting my things moved to another unit while I was out of the country. However, the moving company that they hired destroyed my TV stand in the process. The staff worked with me after I expressed how upset I was; however, it was a horrible experience for me.

JUDITH L.  |  Expérience générale 
Évaluation :
1

Terrible all around.

Brendon C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

stacy s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANE W.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Laneta A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dustin m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carol s.  |  Expérience générale 
Évaluation :
5

Zakiya Blair is the GM at this location and she has been nothing short of phenomenal in dealing with our particular situation. Moving across the country is very stressful and she has listened to us and worked with us from the start. She goes above and beyond what a typical business person would do. I highly recommend this location as the staff is following her lead and are only going to continue to be successful.

Tracy P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashanti W.  |  Premières impressions 
Évaluation :
3

Pick time was 1pm I arrived at 1230pm waited 45mins for a truck.The weekend of 5th of June my reservation was for 1pm I arrived at 104pm I had been bumped truck was given to someone else. This is poor customer service I wouldn't recommend this facility.

THELMA M.  |  Premières impressions 
Évaluation :
5

I just moved into the area and I reserved The wrong storage unit for my items. I went And met Ms. Blair and she showed me a unit and was extremely helpful and eased my worry! Things are wonderful.

LISABULLARD E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garrett G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARNEECIA J.  |  Premières impressions 
Évaluation :
5

I had a great experience with this U-Haul location, both with my truck rental and storage rental. The facility is very well maintained. The Saturday I came to check out of storage (and pick up / drop off a truck to move everything) it was very busy and the staff was as patient as any

Kelsey J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis S.  |  Premières impressions 
Évaluation :
1

Your systems are awful. I reserved a unit online, and Terrence tried to assign me one TWICE, and they were both occupied. He has no visibility to which units are available and which ones are occupied. So I didn't stand a chance at getting a unit at UHAUL.

JACKSON S.  |  Expérience générale 
Évaluation :
1

Your systems are awful. I reserved a unit online, Terrence assigned two units that were already occupied. How is he supposed to know which one to assign? I did not have time for that, and I had to go with a different company that takes inventory seriously.

JACKSON S.  |  Premières impressions 
Évaluation :
5

10/10 will recommend!

Sarah A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TEMIKA T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsea C.  |  Expérience générale 
Évaluation :
5

Thank you for keeping my items in a clean environment and safe!

Angela H.  |  Expérience générale 
Évaluation :
5

The staff is great and Kia the manager is awesome. Thanks guys. Blessings 曆

Anetha W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zaria A.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kim t.  |  Expérience générale 
Évaluation :
5

Merci

CLAYTON D.  |  Expérience générale 
Évaluation :
2

My door access code still does not work. I can only get to my unit during 'operating hours.' I stopped by the front desk in the first couple of days and was told that online move-ins are rarely able to complete properly and that corporate would need to fix my code as it all looked right in the system here. They said it might take a day or two for the code to work. Still nothing.

Vince W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mercedes S.  |  Expérience générale 
Évaluation :
5

We had a great experience. Jesse is awesome!

Ann T.  |  Expérience générale 
Évaluation :
4

NO Veterans discount or if paid for full year in advance!

Daniel H.  |  Premières impressions 
Évaluation :
5

Finding the entry to the property with a truck for the first time was a bit obscure, but everything after was more than I'd expect at least from what I am used what I am accustomed to from other U-Haul storage facility. This is a more modern experience with special drive up ramp for different vehicle and digital key access.

DANE B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nyla L.  |  Expérience générale 
Évaluation :
5

very good customer service. Will definitely use this facility again with future needs. Thanks.........rd

ROBERT D.  |  Expérience générale 
Évaluation :
5

The staff was courteous and helpful. The process was quick and we had no issues that wasn't quickly satisfied..

JOSEPHINE T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendra f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LENORE F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melvin K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendra f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT D.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Korey S.  |  Expérience générale 
Évaluation :
5

It was a great experience....thank you!

Margaret B.  |  Expérience générale 
Évaluation :
5

Kiya and Jesse were the consummate neighborhood professionals. Each time I needed space or assistance, they treated me like a long-time local friend, and made me welcome while quickly solving my problem. Trucks and rooms of the size I needed were available, and accessible as-needed. The facility is extraordinarily clean, and I felt safe no matter when I visited. Thanks U-Haul and the Roswell Street team!

Edward D.  |  Expérience générale 
Évaluation :
5

Chris was very helpful and polite. He was very informative and great in assisting me! This is my first time renting a storage unit and he definitely made it simple and convenient. The prices are amazing and it didn't take long to get situated.

Chalonda C.  |  Premières impressions 
Évaluation :
3

Everything was ok except that for the 2nd time they never seem to be able to find my reservations.

Benito S.  |  Premières impressions 
Évaluation :
5

I had a great experience working with the staff who, convinced me to move my things from Extra Storage to U-Haul over a year ago.

Sarjo P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REINA M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAMELA R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Philip B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaunna W.  |  Expérience générale 
Évaluation :
5

Ms. Kiya the GM in Marietta on Roswell Rd is wonderful. She is absolutely AMAZING!

Tobice T.  |  Expérience générale 
Évaluation :