Customer Reviews for U-Haul at Roswell Street

Évaluation :

5

Staff was helpful checking in and at dropping off. Due to Covid, and not good using cell phone ,the staff was understanding and helped.

Évaluation :

5

The staff was helpful and answered all my questions.

Évaluation :

1

I returned my U-Haul hours early almost 3 hours early. I never used the mats or the dolly and they charged me 408 $for things I never used: time and equipment.

Évaluation :

5

No non-sense, quick service

Évaluation :

5

Everyone who helped us was very friendly and professional. The lady at the pickup desk was very kind and helpful as well as the gentleman who accepted the return. This was a great experience and a credit to your company.

Évaluation :

5

would definitely rent from this location again 🙂🙂🙂

Évaluation :

3

The manager of the facility was having a long loud protracted argument over the phone with someone ( Who knows ) . This was both distracting and unprofessional. Can she get an office ? Away from the customers ?

Évaluation :

5

The lady at this location who assisted us on the day we picked up the trailer was great! Knowledeable, kind and efficient. The hours and days of operation were also great! A good experience.

Évaluation :

1

Dropped of the U-haul, there was not an over night key drop box. The Dropbox key was not visible. Contacted customer service to notify them of the situation.

Évaluation :

5

Everything was great

Évaluation :

5

I like that the customer service was great and the truck was clean. I thought the mobile check in would be complicated but it was easy to follow and complete.

Évaluation :

5

I do not remember her name, but I must give recognition to the woman who helped me rent my uhaul. I'll start by saying I am a rolling stone, I can't count how many times I've moved and had to use Uhaul or a friends truck. I usually dread the initial pick-up from uhaul because it always takes forever, the service has always been “meh”. But she killed it. Friendly, but to the point. Very efficient. I was surprised by how quickly she handed me keys and pointed in the direction of my truck. Have her train people or something.

Évaluation :

5

Hey ðŸ'‹ I guess we should have away options check out on the app w/o spect any fees . Thanks

Évaluation :

4

Make sure the wiper blades are in good condition.

Évaluation :

5

Great job! Fast friendly service

Évaluation :

2

My door access code still does not work. I can only get to my unit during 'operating hours.' I stopped by the front desk in the first couple of days and was told that online move-ins are rarely able to complete properly and that corporate would need to fix my code as it all looked right in the system here. They said it might take a day or two for the code to work. Still nothing.

Évaluation :

5

Black Counter female rude. Something about cell phone photo,``Can not rent without photo of Driver lience from your cell phone. What happen to the scanner? --- Yard Man/ hookup guy Great.

Évaluation :

3

I returned the vehicle full of gas and clean. It took 10 minutes before I was told to just leave the van with the keys inside. The personnel was overwhelmed with check ins. I was mistakenly charged 16,5 for a gas deficit when the van was full.

Évaluation :

3

Seems to be new employees and sometimes a bit of a wait. However, the manager is great and she is very helpful.

Évaluation :

5

You are the best , keep providing the same level of service

Évaluation :

1

Dirty trailer, lights on trailer did not work. Put me at risk to get pulled over. Poor location overall.

Évaluation :

5

Make the key drop box more visible

Évaluation :

1

The self check in thingy is a joke, the person at the front desk was poor in communication and lack any customer service skills. Very shocked, I was also over charged by an appliance dolly. Just horrible experience.

Évaluation :

5

The staff both day and evening at this location were super courteous. The answered all my questions all while caring for the the store. This is my 3rd time here and this will be my go to place in Marietta. Thank you for your service!

Évaluation :

1

Need happier workers. The lady who helped me was not friendly or considerate at all! I told her I didn't receive anything or was not told anything about registering online. I told her I don't get text messages that has anything to do with links. She made me take a picture is my license and send it via email instead of her just taking it. She doesn't know how to cater to the customers and make the process easy and quicker for us.

Évaluation :

5

We had a great experience. Jesse is awesome!

Évaluation :

5

Hire more people

Évaluation :

5

Put lights inside trailers

Évaluation :

3

I did not have a pleasant experience at this uhaul location. I drive off with my truck rental o LT to realize that they never gave me the dolly I reserved. So, I came back to advise them of this and the representative was very unhelpful and just kept saying well we don't have one and they would refund me for the dolly. I rented the dolly for a reason ma'am it is very much needed. Initially she would not offer any assistance to fix the issue. However, a mother niche employee came from the back and gave me 2 dollys that were in the back that were not for rent. That was very kind and thoughtful although the furniture I was moving was too heavy and the tires went flat as soon as I tried to use it. It was frustrating to say the least. Then upon return to drop off the truck I requested a refund for the dolly and I was advised it would be taken care of, but when I got the final bill I was still charged. I called the next day and was told it would be taken care of again and that I'd be sent another e-mail to confirm and I have yet to receive. If I had to deal with the same people I would not return.

Évaluation :

5

Good communications and was on time.

Évaluation :

5

Employees from this location were super nice and accommodating

Évaluation :

5

Satisfied very with sales rep

Évaluation :

5

I had a bad experience my previous uhaul rental. I shared that with the manager, Zakiya, and she apologized, which she didn't have to do because even it wasn't her fault in any way shape or form. She was extremely helpful. She explained what happened previously and set my mind at ease that it wasn't going to happen this time. I had such a great experience with her that I will be using this location for all my uhaul needs going forward.

Évaluation :

5

I have been renting Uhauls for years and had always used the one on Cobb Parkway...always bad service, always had long waits, etc. etc. Once I had to go to Roswell St since the truck I needed wasn't available and I have not gone back to Cobb Pkwy since. Roswell St. never has a wait, and is always has good service. I haven't had issues except for this last rental - there were gliches in software for check out (can't use the app to take pics of Uhaul b4 leaving when declining current pics) and then on drop off was charged some misc fee no one could decipher and said it was due to glitches...also, since I was not the one dropping off and could not do the app (and this was noted in my file) I was charged a fee for that too and some gas fees. However, Zakiya did fix all of these for me and seemed to be handling me on the phone, and other folks coming in, all at the same time (not an easy task!!!). I got refunded for the issues and remain a very happy customer with the service there at Roswell St. Always use Roswell St!!!

Évaluation :

5

Nothing. The service was good and efficient. The van was good to go. It was an easy process both checking it out and returning it.

Évaluation :

5

Zakiya went above and beyond to make me feel at ease. Jesse was easy to work with when renting my vehicle. And the night crew was always pleasant and professional. I will definitely use this location for rentals again!

Évaluation :

1

I had trouble using the Ap a rep named Jesse told me he can't help because I started the rental via the Ap. He then said he doesn't make the rules and walked away while I was still asking him questions. I continued to stand at his window but had to call over another uhal rep for help.

Évaluation :

4

Attitude all wrong. I ended up the store manager yelling at me for something that was here fault and when I went to talk back she started to get in my face and say, "First all don't yell at me" secondly you are wrong....Well we won't be talking anymore. She was the manager! Attitude sucked

Évaluation :

4

Much better experience then the last time I rented from UHaul!!

Évaluation :

5

I was very happy with the customer service that I received. From reservation to pick-up to drop-off, I was impressed with the high level of service from each individual I interacted with. Kudos to the staff.

Évaluation :

5

Kia was great and given me excellent customer service

Évaluation :

4

NO Veterans discount or if paid for full year in advance!

Évaluation :

5

Zakiya is Awesome

Évaluation :

5

The auto transport needed a new drop fender, new straps and the ratchets needed greasing.

Évaluation :

5

The staff were excellent and the facility was very clean. I never saw any garbage in or around the building. I told the guy that if I need a storage facility ever again I will go out of my way to come back to the facility on Craig.

Évaluation :

5

Everything and everyone was great, no changes needed in my opinion.

Évaluation :

5

Chris is awesome the BEST

Évaluation :

5

Finding the entry to the property with a truck for the first time was a bit obscure, but everything after was more than I'd expect at least from what I am used what I am accustomed to from other U-Haul storage facility. This is a more modern experience with special drive up ramp for different vehicle and digital key access.

Évaluation :

5

Customer service was excellent. I appreciate the gentleman who helped me attach the auto transport to Uhaul. When I delivered the uhaul to to drop location I had to unload the car myself. I wasn't sure how to detach the auto transport so I called this location and someone walked me through. That was helpful because I was there about 20 minutes searching on YouTube. Merci encore!

Évaluation :

5

Very quick check in and out. Danielle was very helpful and punctual! Thank you U-HAUL!!

Évaluation :

5

Rien

Évaluation :

5

Very clean and safe!

Évaluation :

4

Was not told what the final bill was. The clock on the truck was set in CST and the truck was clocked in one hour late giving me a 54 $extra charge which I want refunded.

Évaluation :

3

I used the truck 1 day and drove 25 miles. It cost me 109 $. There 1 995 $logo on there trucks is fraud and should be illegal. %#@& U-Haul

Évaluation :

5

Great!!

Évaluation :

5

Nothing...very smooth and easy. Customer service guy was what we need everywhere!

Évaluation :

5

Excellent service!

Évaluation :

5

Rien

Évaluation :

5

very good customer service. Will definitely use this facility again with future needs. Thanks.........rd

Évaluation :

5

The staff was courteous and helpful. The process was quick and we had no issues that wasn't quickly satisfied..

Évaluation :

5

It was a great experience....thank you!

Évaluation :

5

Kiya and Jesse were the consummate neighborhood professionals. Each time I needed space or assistance, they treated me like a long-time local friend, and made me welcome while quickly solving my problem. Trucks and rooms of the size I needed were available, and accessible as-needed. The facility is extraordinarily clean, and I felt safe no matter when I visited. Thanks U-Haul and the Roswell Street team!

Évaluation :

5

Chris was very helpful and polite. He was very informative and great in assisting me! This is my first time renting a storage unit and he definitely made it simple and convenient. The prices are amazing and it didn't take long to get situated.

Évaluation :

3

Everything was ok except that for the 2nd time they never seem to be able to find my reservations.

Évaluation :

5

I had a great experience working with the staff who, convinced me to move my things from Extra Storage to U-Haul over a year ago.

Évaluation :

5

Ms. Kiya the GM in Marietta on Roswell Rd is wonderful. She is absolutely AMAZING!

Évaluation :

5

The staff was extremely friendly and helpful. The manager Kiya was awesome.

Évaluation :

5

From the time I set foot in Georgia this location helped me get moved into my storage with ease. Every employee in this location is very kind and truly made me feel at ease. Using U-Haul for my move from Chicago has been a horrific experience BUT thIs location in Georgia with the General Manager Zakiya leading her team. Gerald, Terrance and another young guy you would NEVER go wrong. The phrase "I CAN HELP YOU" is the definition of every one of them. Thank You Tobice Terrell

Évaluation :

5

Great staff. Shelby was awesome!

Évaluation :

3

Arrived on July 5,2020 around 6:00 pm the door access to get in too storage was locked couldn't get into my storage. Another also had too leave due no access. The sliding and the Mandoor was locked.

Évaluation :

5

Very helpful and professional I wish there were more people like her in the service industry it actually was the best part of my week even though my week was very stressful. Thank you for having her as one of your lead employees. Tommie Liott

Évaluation :

5

Thanks for your good help. I was pleased with all of my service that day. Every one wore there name tag as well.

Évaluation :

2

The staff seemed to be confused most of the time. Always overcharged me so I am still waoting on a refund of late fees they say I owed every month even though I was not due to the last day of the month and paid early most times.

Évaluation :

5

The team at this facility are fantastic!

Évaluation :

1

We moved out on March 14, continued to get notices we had not paid our April bill, telling us we were being charged a late fee. Left two messages for Ms. Blair and also sent an email and never got a returned call back. This kind of management will run you out of business . I own a moving company and will never recommend this facility to our customers . The lack of customer service is unconscionable. No excuse for not responding back to me.

Évaluation :

5

THANK YOU FOR THE USE OF YOUR FACILITIES IN RESPECTS TO COLLEGE STUDENTS HAVING TO MOVE OUT SO ABRUPTLY!!! #TEAMSPIRIT U-HAUL !

Évaluation :

2

They charged me for a month of storage after I moved out over 15 days ago and didn't prorate the month I moved out in... I will never use them again.

Évaluation :

5

Shelby was very friendly and helpful!

Évaluation :

5

I came 2 different times 2 days back to back an the costumer service was outstanding to the point I wanted to work here myself. I had a great an convenient experience. Thanks so much

Évaluation :

5

Very well managed. Staff is terrific. Highly recommended for rentals and storage.

Évaluation :

4

I wish we could access the facility later than 7pm. otherwise everything was ok apart from penalties fined the very next day instead of a week later.

Évaluation :

2

The GM is very rude not only to the customer, like me, but to her employees, she has a power trip, and is like they don't reprend this behavior, and until they do not, it is going to be a cycle

Évaluation :

5

Customer service was great

Évaluation :

5

Everyone is so customer service oriented. Love this location.

Évaluation :

5

Employees were extremely helpful

Évaluation :

5

The representative was very helpful and efficient. I would recommend this location for rentals and storage needs.

Évaluation :

5

Was very please with staff and quality of service

Évaluation :

5

My experience was awesome. Shelby was so kind and helpful. I would highly recommend this location to anyone!

Évaluation :

5

Shelby at the Roswell rd location was amazing. Excellent service à la clientèle

Évaluation :

5

Awesomely great Customer Service PLUS

Évaluation :

5

Shelby was such a great help. She showed me the size of the storage, and was very kind to locate a storage closer to the loading door. I love the climate control units, so far a five star experience.

Évaluation :

5

excellent service

Évaluation :

5

Good customer service, very helpful.

Évaluation :

5

The manager was awesome

Évaluation :

5

Like that i can store and rent at the same place. Employees are very accommodating and make a stressful work less worrysome.

Évaluation :

5

Awesome Sauce Customers Service PLUS. ESPECIALLY THE STORE MANAGER

Évaluation :

1

The employee did not know to show me my storage the day I rented it , then when I came to load it and saw it I was very upset . Also no one told me about the dollies to assist me until I called corpor

Évaluation :

5

The folks were great in assisting me!! Excellent customer service!

Évaluation :

5

Very helpful and professional

Évaluation :

5

Good professional services

Évaluation :

5

Everyone there was very pleasant and helpful very great experience.

Évaluation :

5

Good location nice and clean no complaints my way!!

Évaluation :

5

A few technology glitches at check in - not a big ordeal. Staff super friendly.

Évaluation :

5

Love the "re-purposing" of this mid-century Chevrolet dealership! Exceptionally nice, new units w/state of the art security. Super friendly staff and GM! :)

Évaluation :

5

The manager, DeAndre, was wonderful to work with. We were the first storage customer after the facility opened. He was as helpful when we came in as he was when we closed out our unit.

Évaluation :

5

There was a guy who look out for me didn't get his name. Black, dark skin, between 5' 6 - 5'9. Slim. He gave me excellent service. Provided me with a lock for my truck.

Évaluation :

5

I had a warm reception and a positive experience.