Customer Reviews for U-Haul at S Cobb & I-285

4 445 évaluations

5285 S Cobb Dr   Smyrna, GA 30080
(S Cobb Dr at I-285)

(404) 792-2772

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(404) 792-2772

5285 S Cobb Dr
Smyrna, GA 30080
(S Cobb Dr at I-285)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Échange de bonbonne de propane
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

EDMUND C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott D. 
Évaluation :
4

The front desk workers could use customer service training other than that everything else was fine

BRITTANY J. 
Évaluation :
1

When I reserve a 15 foot truck and 4 wheel trailer over 2 weeks in advance for a one way trip, I expected them to be at the same location. When I went to pick up the truck where I was supposed to it wasn't there only the trailer was. They sent us to a different location. Once we had the truck we had to make several left turns to get back to the trailer. Employees we rude. The front of the cab leaked badly I was sitting on the passenger side, my entire shirt, sweat shirt and pants we soaked to the point when we got to the hotel, the front staff took one look at me and told me where the dryers were located. Yes we were driving through snow but water should not run down the seat belt. When we tried to return the truck, the location wasn't there. I called the 800 number, I was to to return them to a different location, we did this and the person there told us we would have to pay a fee for returning the truck to the location the person on the 800 number told us too. I refused to pay a fee, I called the 800 number again and finally got it straighten out. When I finally got the employee to accept the truck and trailer, he was rude since he did not want to go outside. I will never recommend Uhaul to anyone and I will use a different company to rent a truck again from uhaul again. This was the most miserable rental of a truck I have ever had.

PATRICIA B. 
Évaluation :
3

There wasn't a parking space but the service was good

DU N. 
Évaluation :
5

Assigned drop off was nowhere near where I was. It appears to have been randomly generated at corporate level. This place was able to accommodate an unscheduled drop off and save several hours of inner city driving with a large trailer.

KENNETH F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRILLIUM M. 
Évaluation :
5

This location was a last minute location selected by a Uhaul representative because my ORIGINAL site did not have my truck available. I NEVER received a phone call, email or text. Straight disregard for my business, time and gas AND I am a corporate account holder. I had no complaints on the 2nd location ALTHOUGH 30 miles away (not their fault) but it cost me mileage I expected to use. I am looking forward to purchasing my own truck so I can formally and happily DUMP UHAUL!

Sharon A. 
Évaluation :
1

I was charged $10,45 extra, after I was told am good and the fuel gauge didn't move ….

CALEB E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LERAYH M. 
Évaluation :
5

Again, quick and easy. We very much appreciate that!

KERI-ANNO'CONNOR B. 
Évaluation :
5

Appreciate the good work you're doing and. Being open and available during these tryin times.

ALBERTA M. 
Évaluation :
1

Directions U-Haul sent took you to a warehouse in a mile away from the place that was abandoned, when I asked for clearer directions I was given attitude and told that they were by 285, only issue is so was I and I saw nothing and no one related to u-haul. When I arrived, I was met again with rudeness and an attitude of nonchalantness, as if the employee did not care about her job. Overall worst experience I've ever had in a U-Haul. My only enjoyable part of this experience was that it was finally over. I will call tomorrow for reimbursement.

Nicholas R. 
Évaluation :
5

Everyone was great! Thanks and God Bless

ALLESSANDRA J. 
Évaluation :
5

All went well.

Jeff R. 
Évaluation :
3

Everything went well until I was approaching the retail center and I noticed the open sign was still turned on as I was passing by to turn around to come back. When I pulled in the sign was off which was a matter of just a moments. It was raining kind of heavy and I thought well I'll just go up to the door to make sure they check me in as I had unused furniture pads. When I went to the door a chubby frosted haired lady yelled at me through the door to just put my key in the box. I didn't want to leave the truck unattended. So I went back out in the rain and checked myself back in and got soaking wet doing so. I noticed while I was doing all of this she and another gentleman hopped in the car and drove away. So much for customer service at U-Haul. Having spent 17 years of my 64 years on this earth in retail this would have never happened. I was greatly disappointed. In the future I will avoid this location if I need to use the service again. Fortunately there are more and more truck rental companies coming on the market every day.

PAUL D. 
Évaluation :
4

All went well except for mobile check-in, which did not get past verification. I followed instructions explicitly and even called verification contact before providing his # to ensure he'd be ready to answer the call. His number was rejected without an attempted call. Had to go inside, which I was trying to avoid due to covid.

Maurice B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary S. 
Évaluation :
5

There was no improvements needed. Sharon was very professional and helpful.

SANDRA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUZANNEJERRETTE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERNARDO R. 
Évaluation :
3

Customer service rep are not nice.

ULANDRA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEATON J. 
Évaluation :
2

Had to pay an additional $21 when I turned the trailer in. I was not given any explanation as to what it was for. Had several unused boxes to turn in but did not have the receipt. They refused to give me my refund for them. Will not use U haul again. Was forced to back the trailer into a narrow parking space. I should have been able to just drop it and the staff should have put it where it needed to go.

DAVID C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SEAN M. 
Évaluation :
5

Vehicle was as clean as I have ever seen from UHaul.

Tommy T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONOVAN L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Pamela M. 
Évaluation :
4

Received text 30 minutes before rental at 830 that vehicle would not be ready until 2:30. Saw plenty of my size vehicles at location. Lost all my help for move…not good since it was my son and I left. Not good since I recently had major shoulder surgery. Would have have a least a few hour warning.

Michael S. 
Évaluation :
1

Worst experience I've ever had with a company. I will never be using Uhaul again and will be sure to share my experience online. Terrible.

JAKE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Like a high class pit stop. Best service ever!

ISTVAN K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER Y. 
Évaluation :
5

The young lady at the U-Haul was very helpful and very professional she definitely knows how to interact with customers please can u guys ensure that she gets recognized thanks

FELIX M. 
Évaluation :
5

Conbinue doing what you're doing and I believe you will be just fine.

WILLIAM R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORI B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexis S. 
Évaluation :
1

My initial experience with securing a vehicle on line was good. The human interaction at the store was extremely poor. The manager was the only person at the store and she seemed very unhappy to be there. When I asked if I could upgrade to another vehicle she said no, you get what you signed up for. After that there was very little conversation other than sign here and the usual explanation of what you're supposed to do. When I got in the vehicle it had a low tire sensor warning. I went back to the manager and she very tersely told me the vehicle has three new tires. At this time when I opened the door there was a distinct odor of pot in the front room. The first time I put the brakes on they made a very loud groaning noise which I attributed to moisture on the discs, but the noise continued the entire time I had the vehicle. Not a pleasant customer service experience at all.

GILBERT T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armin M. 
Évaluation :
4

Hello. I have been wrongfully charged by this center twice and would love to have a refund, or a discussion about the charges

JUDE O. 
Évaluation :
5

Fantastic Service!!

ROBERT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Makaiya B. 
Évaluation :
4

Make sure when a dolly is requested that it's actually put in the vehicle. This is now the second time I have had to wait >1hr total time to request a partial refund from customer service because the dolly wasn't there when I picked up after hours.

PALMER B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GENE M. 
Évaluation :
1

The Uhaul was not driving correctly. I couldn't use it for my move. It was disappointing. It pulled to the left the entire time. I called the 1800 number twice and waited on hold, I was hung up twice. Super frustrating.

Conall Patrick G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micaela D. 
Évaluation :
3

Tire pressure for one wheels was 30 psi below the other wheels

JING C. 
Évaluation :
5

Great job

AJIBADE O. 
Évaluation :
1

I was charged $97 instead of the $60 I should have been charged

TERRENCE M. 
Évaluation :
4

I was not charged the correct amount..

Kaleb P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VANATHI G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Staff was VERY FRIENDLY AND KIND. JOB WELL DONE TO ALL

CHERYL H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ziakenya S. 
Évaluation :
4

Easy to access, and drop off.

RODOLFO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carlos M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMMY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LILI M. 
Évaluation :
5

Employees were extremely knowledgeable and helpful

JEFFREY H. 
Évaluation :
5

The manager, Sharon, always goes above and beyond to provide excellent customer service!

RAMONA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUANA M. 
Évaluation :
1

I had an unfortunate experience. I wish that this was a joke. I was held at gunpoint and detained by police officers for driving a “so called” stolen u-haul vehicle. I obviously paid and rented this vehicle but that did not matter prior to being scared for my life because i had loaded weapons pointed at me. I would like a refund 0-10 experience.

ARICK K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

TERES Y. 
Évaluation :
5

Vehicle was clean , Service was Excellent! Easy check-in & check-out process!

EDWARD M. 
Évaluation :
5

This location was great!

MEAGAN Monnique C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqulyn J. 
Évaluation :
4

Make sure that right keys are available for truck cabin, etc.

EDWARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW S. 
Évaluation :
5

Have more vans

JEFFREY R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Shirrita N. 
Évaluation :
4

After checkout promptly send receipt. I have not received my receipt yet. 8 hours later.

CANDACE C. 
Évaluation :
5

The cargo van was mostly clean except for the inside of the windshield driver side that looked like something clear had splattered over it. The bigger issue was the discrepancy in fuel tank. It was a little under 3/4 full but listed at 3/4. I put gas in the vehicle and delivered how I found it but was charge $6,18 for gas fill up. The attendant was polite but said he had no choice and had to charge me. I guess the customer isn't always right at U-Haul.

EUGENIO M. 
Évaluation :
5

Ace Fanily Movers were the absolute worst experience I've ever had. Help arrived 4 hours late then company wanted to claim I did not request a load and unload blaming u-haul but I know all information was put in link provided for that company. After he was made aware of that he stopped responding to my texts. A complete nightmare and totally unprofessional and they need to be removed from list of helpers.

Kathleen D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ADAM S. 
Évaluation :
5

Perfect size, easy to drive and suitable leasing contract to fit my needs! Thank you to the people at this U-Hau. W. Wilson

WINNETTA W. 
Évaluation :
4

None, the process was quick and easy, thank you!

GRANT H. 
Évaluation :
5

The price per day was a bit high for the size of the trailer

EMMETT J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myra P. 
Évaluation :
3

Trucks were parked to close with the side mirrows folded in which made backing out dangerous. You could not see if anything was behind you.

RUFUS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT E. 
Évaluation :
4

The manager had a slight attitude it seemed like but overall the experience once the truck was in my possession was awesome.

PETER K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GYASI W. 
Évaluation :
2

Not a pretty place but got the job done. Our attendant didn't have much of a personality, but then again, got the job done.

THOMAS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRYL R. 
Évaluation :
1

False Advertising on Prices.. Definetly looking for alternatives...

ONWEMADU U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADFORD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chandra J. 
Évaluation :
5

It was great. They were quick, approachable and had wi-fi.

James B. 
Évaluation :
5

Customer service was great, continue to be great it makes customers like me smile as I walk away.

Danielle W. 
Évaluation :
5

Excellent customer service., pleasant personalities.

SANQUENETTA S. 
Évaluation :
5

This is the best U-Haul location I have ever visited! Everyone is very helpful, professional and friendly. The store is very clean and stocked with all the moving items you need. I've used them before and I will use them again!

ANN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIANA Z. 
Évaluation :
5

Didn't love folding blankets

Tom W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAVIS B. 
Évaluation :
1

I'm still oed a $50 credit My reservation never came. I called corporate they sent me to another location. The dealer informed me that they don't even own the size truck I requested. I called corporate again. They set up a new truck at yet another location but my discount was not applied. And it no longer included the items I needed like insurance or the dolly. I'd like to receive the $50 that you all garented to me.

DAVID J. 
Non les évaluations ont été soumises pour cet établissement.

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