Le client n'a pas laissé de commentaire.ROYCE P.
Customer Reviews for U-Haul at Shadow Mountain
Pour nous contacter
Phoenix, AZ 85032
Services dans cet établissement :
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Service was excellent but the truck drivers side door rattles like something is loose, the front end needs an alignment cause the steering is all over the road, the hand truck was not in the truck(luckily I didn't need it), and the light was on the said tow?? Otherwise I'll return there the next time that I need a rental!STEVEN B.
Your 24/7 moving system sucks, but this location and it's great service made up for itCHRISTINA P.
Le client n'a pas laissé de commentaire.KAREN H.
Le client n'a pas laissé de commentaire.BEVERLY P.
Le client n'a pas laissé de commentaire.Shaztine B.
I was unable to call the location directly and the customer service hold time was over 20 minutes. Give a direct number to customers who are renting equipment.Thad H.
More counter help.KRISTY S.
Sal was awesome! I would rent front him any day and will refer my friends to him, as well!DOMONIC C.
Nothing I love the uhaul location.Robert F.
Always a great place to get stuff, never had an issue hereMichael J.
I have been renting here for many years. Victor is the best! Highly recommended this locationShawn S.
The manager and crew at this location are always excellent, friendly, and helpful.ANDREW B.
Never again. I dont willingly give my money to thieves. I dont like it when people lie to my face.THOMAS S.
Le client n'a pas laissé de commentaire.SEAN K.
Super-helpful getting the trailer attached safely while explaining how to do it and why it matters!Karen F.
Le client n'a pas laissé de commentaire.KIMBERLY W.
There was a huge gash in the tire when we got the truck, the brakes were hard to work, and the person who helped us was extremely rude and I was told I would get a discount if I returned it back to this location and I didn't get a discount or the 80 miles that I was promised and then was charge extra for driving it the 20 miles up back to this location. I have never been so displeased with service from you guys beforeMAXWELL BRANDON C.
Le client n'a pas laissé de commentaire.Bart M.
This was the best customer service I've had at any location! The employees here are friendly and provide great service.ERIK B.
Le client n'a pas laissé de commentaire.Omar C.
Excellent service from the moment I walked, greeted with a smile and good morning joke, to the checkout was easy and just awesome!!!Rodger L.
Le client n'a pas laissé de commentaire.JUAN A.
Better dealsYVONNE P.
Remove used masks under the seats. Have furniture pads available when directed to the store by a UHaul cost rep. when they are part of the reservation. Location states they have no knowledge that pads are needed.ROBERT W.
Le client n'a pas laissé de commentaire.Craig K.
Le client n'a pas laissé de commentaire.SAM C.
Front desk lady is extremely rude and a terrible employee for your business. Drag your feet with attitude. On the phone with bluetooth , just ignoring questions and continuing to talk on the phone. . Never seen a worse example of somebody that drives people away. Called my contact to confirm and was very rude to her and hung up the phone without saying bye. Unpleasant experience for sureBrandon O.
Le client n'a pas laissé de commentaire.DAVID B.
Very helpful customer service, super friendly.Yevette L.
Le client n'a pas laissé de commentaire.MICHAEL D.
They are very friendly and helpful, the same with the other location on Mc Dowel Rd and 49 St. where I rented another one last week. Last year I went to rent one at the Cave creek location and the manager went to help me and he was a JERK, after that I didn't want to used UHAUL for a while but I decided to go to a different locations even when Cave creek is next to my house.ERIC B.
Le client n'a pas laissé de commentaire.ADINA W.
I have rented from this location about 8! times, Victor is the best!!BRUCE D.
I would prefer to receive truck with a full tank of fuel rather than guessing how much I should put in prior to drop off.KENNETH C.
Le client n'a pas laissé de commentaire.Patrick W.
Le client n'a pas laissé de commentaire.JACQUELINE A.
How aboutt Snacks, music playing, maybe a T.V. playing while waiting... other than that-they're 5 star.LUIS M.
Excellent service very knowledgeable help full people will go the extra mile for oneVICTOR A.
Vinnie was a great help!PATRICIA D.
Great guys... ready, willing and able to take care of our needs, no matter what they were! Easy to get to. Had parts available that we may need, which we did! Definitely will be back!BRIAN C.
LOVE THE ONLINE OPTIONS IT WAS FAST AND EASY.SCOTT B.
I had a question I wanted to ask the guy who helped me and called the local # after I left. The wait time said greater than 20 min. I held for 23 min and hung up. There was hardly anyone there and I don't think they were busy. I'm assuming my call went to a call center. Would be nice to be able to call who helped me at the actual U-Haul location. I think U-Haul could improve the wait time.CHRISTINE R.
Le client n'a pas laissé de commentaire.EARNEST T.
Le client n'a pas laissé de commentaire.SHAWN N.
It was a smooth thanksPAUL J.
Le client n'a pas laissé de commentaire.GREGORY G.
Le client n'a pas laissé de commentaire.James B.
Le client n'a pas laissé de commentaire.SCOTT D.
Le client n'a pas laissé de commentaire.Christopher C.
Le client n'a pas laissé de commentaire.OSCAR M.
Le client n'a pas laissé de commentaire.David R.
Victor and his guys always take amazing care of usMELISSA B.
Very courteous and friendlyMark B.
Thank you! I enjoyed your serviceDana M.
I love this place. With that being said my next comment has nothing to do with the location or staff. I have rented this style trailer twice and it is by far the worst towing trailer I have ever pulled. Even under the rated speed limit it snakes down the road. Especially on a down hill grade. Very dangerous trailer.KEVIN D.
Great service. The woman owner is a badass. The guys we're gonna have me come back next week but she wasn't gonna let a sale slip through. She said I'll install the power strip to my car so I could tow the trailer. ROCKSTAR!!AMINA H.
Le client n'a pas laissé de commentaire.JAMES B.
Le client n'a pas laissé de commentaire.Margaret C.
Staff were very friendly and helpful!!Russell L.
Le client n'a pas laissé de commentaire.Terry H.
Le client n'a pas laissé de commentaire.TOMMY C.
Great Job, Thanks So Much!. Juan CruzJUAN C.
Staff was Friendly!CHRISTOPHER S.
Le client n'a pas laissé de commentaire.Jozef Z.
Le client n'a pas laissé de commentaire.Konrad O.
I filled out the online forms to save time, but it didn't work that way. I was asked all the same questions when I arrived to pick up the trailer.CHAD M.
they are the happiest people and very very friendly.JAMES GORDON P.
Le client n'a pas laissé de commentaire.David W.
Great Customer ServiceOSVALDO Q.
Truck was greatJOSEPH M.
Le client n'a pas laissé de commentaire.Robert N.
Le client n'a pas laissé de commentaire.CHRISTOPHER Z.
There was only one employee that was to help dozens of people. It took forever to get help and then when I had an issue adjusting mirrors I had to go to the end of the line. It shouldn't take over an hour to pick up a truck with a reservation.Megan B.
Le client n'a pas laissé de commentaire.Robertsteven P.
Le client n'a pas laissé de commentaire.MELISSA M.
I only came to this location because the location at the Arco on Bell Road and 36th Street had an employee who had no idea how to rent a truck, luckily I was able to make it to this location before they closedHUSAM Z.
Very friendly staff...pleasure to do business with. Keep making sure the vehicles are spotlessly clean and have a pleasant odor.MALCOLM B.
Le client n'a pas laissé de commentaire.gavin A.
Awesome experience!!!JASON J.
Le client n'a pas laissé de commentaire.ANTHONY L.
This particular store is the best! Highly recommendedJOSEPH B.
Staff was extremely helpful. !!GREGORY S.
Check in employee was very friendly and good at his jobBob A.
Le client n'a pas laissé de commentaire.David W.
Nothing victor was great and attentive easy process. Thank you for making it simple.OMAR V.
Le client n'a pas laissé de commentaire.ROBERT B.
This is the type of place I was expectingDaniel M.
Great team. Helped me out.ADRIAN H.
Le client n'a pas laissé de commentaire.Kimberly R.
Le client n'a pas laissé de commentaire.tom L.
Great costumer serviceRAMON G.
Le client n'a pas laissé de commentaire.KYLE S.
Le client n'a pas laissé de commentaire.john C.
Dropping off the trailer was so easy that I felt I was missing something! Lol!! I pulled up, they disconnected it and made sure everything was okay, and I drove off. So convenient and thoughtful because after a 30 hour drive, I was exhausted!! The black woman at this location was amazing and we had great conversation! They are lucky to have her!! Yes, I'm black too in case you're wondering. ðŸ˜ŠKIANA M.
Le client n'a pas laissé de commentaire.Chase L.
Your team at this location are on TOP of it. Even knew who I was with a first name greetin when dropping off the Transport.Bob B.
Received incorrect truck and trailer than what I had reservedSETH W.
I filled the tank prior to returning the truck yet I was charged for fuel and some other "sales item" which no one has gotten back to me onJames F.
The staff was very courteous and very helpful!melinda p. | Expérience générale
Hector is an awesome leader and ambassador for U-Haul. My experience was truly great (drop off on Aug 1 and pick-up on Dec 17) Many thanks! MikeMIKE S. | Expérience générale
Professional facility and job.Kenneth C. | Expérience générale
There was a mixup on delivery location of my Pod. Trying to get it resolved became very frustrating. Five stars to Victor at the 32nd St & Bell store for great customer service and finding a solution.Ron C. | Expérience générale
I never visited the facility. All contacts were electronic. You were excellent in all aspects of service provided.Kenneth C. | Expérience générale
Great experience and highly recommendALICIA L. | Expérience générale
Ces personnes sont extraordinaires!Jeri T. | Expérience générale
Evan was helpful when I picked up my container. I had to work with a different office to locate the storage container and arrange pick up. The never contacted me. The storage bolts were still my box.elizabeth h. | Expérience générale
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