The vehicle rented had transmission issues that made driving very cautious. Due to shortness of move it was a concern
Mark F.Customer Reviews for U-Haul at Shadow Mountain
Testimonials From Recent Customers
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The associate claimed that the gas would be filled 5/8ths full, however it was only 1/2 full. Secondly, while not even getting out of the parking lot yet the gas odometer had slowly gone down to the next marking lower than the 1/2 mark. Which meant we needed to fill the tank up even more because it went down so fast and I didn't even move. Thirdly, nobody checked that the truck door was secured and the back door had lifted while I was driving and I upon arriving to my destination I discovered this. Organization, clarification, professionalism needs to be taken a lot more seriously at this location.
Scarlett S.We are repeat customers, over the yrs, and have always had a positive experience with team at this store.
ROBERT T.I like the way I can drop off at any time. Staff was nice when I picked up.
Kenneth H.Communication was terrible, the check in manager was really hard to deal with, overall the service was not good.
ROBERT G.The crew was friendly and helpful! They answered all my questions and got me exactly the truck I needed. Will be using them again for my next move!
JASON F.Shannon and Sal were really terrific - pleasant and professional. Five stars for them!
GEORGE F.I reserved the trailer online for 14.95. I was charged double when I picked it up. Apparently because it was Friday, according to the desk person. It was not made apparent during online reservation that I would actually be paying twice the price. . The lady who processed my reservation was disrespectful and unknowledgeable. I want my money back. This location is ripping people off. I want a response from a regional manager.
DARREN N.The manager and staff at this location are always very friendly and helpful. It doesn't seem to be an extremely large location however they virtually always have what I need when I need to rent a truck or a trailer.
CALLEN W.Great Customer service like always. See you in a few months. Merci.
SHAWN N.This is the 3rd time I have dropped off trucks, very efficient and clean and very quick to take the trucks,
mike K.When we picked up the truck I was given paperwork that did not indicate gas level, I didn't look at gauge as I relied on the paperwork being accurate and complete. I am still waiting for my bill to finalize and hope it doesn't overdraw my account and result in NSF fees. If not for this issue I would have given them 5 stars
JUSTIN S.Impeccable service always - thank you again!
JOSEPH J.Super quick met us as soon as we drove up!
Christopher B.great staff
Raymond R.Victor is the best? Personable, friendly and helpful!!
BRUCE D.I went to pick up the truck I reserved. The truck was there, but the attendant couldn't find the keys. The attendant called another location and found me a truck. Driving to the next location to pick up the truck cost me 70 $dollars. I had hired movers for a specific period of time and because of this inconvenience we had to extend their services for an extra hour. I want to note that the attendants at both locations were very friendly, but not that helpful. I got a "sorry" from the first location and a "you have to call the 1-800 number" when I explained to the second attendant that their mistake is costing me money. Just got the sense that they didn't care.
SCOTT D.Service was fast and easy! Friendly!
STEPHEN V.Very friendly staff and very quick and helpful and easy to use, small drop off parking area, but the staff are very quick to get you in and out
William K.no problems, the rental process was quick and professional and there were no issues with the rental truck
MARY S.Customer service was absolutely outstanding!! Both check in and drop off. Very convenient and well organized. All supplies available and reasonably priced. Highly recommend this location!!
Kelly H.Nothing - great experience from start to finish. My agent was great.
Jeff R.The location is staffed by knowledgeable and friendly people and is well stocked with what the customer would need to successfully and safely move/haul their belongings. A little more curb appeal would attract more customers.
DUSTIN M.Thank You Sal for your professionalism and dedication to keeping things rolling even when the system was down. Well Done Sal !!
FRANK C.Van was given without any gas at all. Surprised that I could even make it to the gas station. I returned the van with more gas than when I received. Also showed mileage which was 12 miles different than starting on paperwork. Since you are charged by the mile, this was also not a good sign at all. Took photo and sent via website. I had pre-ordered a pick up truck and when I arrived, there was no pick up truck and had to take a cargo van instead. There is no signage out front, but I was told off that I came in the wrong driveway when I arrived and accused of creating a dangerous situation. All I can tell you is... get some clear signs out front and provide the customer with vehicle ordered and lastly - make sure it is ready to go with some gas in it. I sent in photos to show no gas and the mileage - hope you got them to show this was true. By the way... the extra little charge for inaccurate mileage reading was just the cherry on the cake. I will never order from U-Haul again after this experience.
BRIAN D.Service was excellent but the truck drivers side door rattles like something is loose, the front end needs an alignment cause the steering is all over the road, the hand truck was not in the truck(luckily I didn't need it), and the light was on the said tow?? Otherwise I'll return there the next time that I need a rental!
STEVEN B.Your 24/7 moving system sucks, but this location and it's great service made up for it
CHRISTINA P.I was unable to call the location directly and the customer service hold time was over 20 minutes. Give a direct number to customers who are renting equipment.
Thad H.More counter help.
KRISTY S.Sal was awesome! I would rent front him any day and will refer my friends to him, as well!
DOMONIC C.Nothing I love the uhaul location.
Robert F.Always a great place to get stuff, never had an issue here
Michael J.I have been renting here for many years. Victor is the best! Highly recommended this location
Shawn S.The manager and crew at this location are always excellent, friendly, and helpful.
ANDREW B.Never again. I dont willingly give my money to thieves. I dont like it when people lie to my face.
THOMAS S.Super-helpful getting the trailer attached safely while explaining how to do it and why it matters!
Karen F.There was a huge gash in the tire when we got the truck, the brakes were hard to work, and the person who helped us was extremely rude and I was told I would get a discount if I returned it back to this location and I didn't get a discount or the 80 miles that I was promised and then was charge extra for driving it the 20 miles up back to this location. I have never been so displeased with service from you guys before
MAXWELL BRANDON C.This was the best customer service I've had at any location! The employees here are friendly and provide great service.
ERIK B.Excellent service from the moment I walked, greeted with a smile and good morning joke, to the checkout was easy and just awesome!!!
Rodger L.Better deals
YVONNE P.Remove used masks under the seats. Have furniture pads available when directed to the store by a UHaul cost rep. when they are part of the reservation. Location states they have no knowledge that pads are needed.
ROBERT W.Front desk lady is extremely rude and a terrible employee for your business. Drag your feet with attitude. On the phone with bluetooth , just ignoring questions and continuing to talk on the phone. . Never seen a worse example of somebody that drives people away. Called my contact to confirm and was very rude to her and hung up the phone without saying bye. Unpleasant experience for sure
Brandon O.Very helpful customer service, super friendly.
Yevette L.They are very friendly and helpful, the same with the other location on Mc Dowel Rd and 49 St. where I rented another one last week. Last year I went to rent one at the Cave creek location and the manager went to help me and he was a JERK, after that I didn't want to used UHAUL for a while but I decided to go to a different locations even when Cave creek is next to my house.
ERIC B.I have rented from this location about 8! times, Victor is the best!!
BRUCE D.I would prefer to receive truck with a full tank of fuel rather than guessing how much I should put in prior to drop off.
KENNETH C.How aboutt Snacks, music playing, maybe a T.V. playing while waiting... other than that-they're 5 star.
LUIS M.Excellent service very knowledgeable help full people will go the extra mile for one
VICTOR A.Vinnie was a great help!
PATRICIA D.Great guys... ready, willing and able to take care of our needs, no matter what they were! Easy to get to. Had parts available that we may need, which we did! Definitely will be back!
BRIAN C.LOVE THE ONLINE OPTIONS IT WAS FAST AND EASY.
SCOTT B.I had a question I wanted to ask the guy who helped me and called the local # after I left. The wait time said greater than 20 min. I held for 23 min and hung up. There was hardly anyone there and I don't think they were busy. I'm assuming my call went to a call center. Would be nice to be able to call who helped me at the actual U-Haul location. I think U-Haul could improve the wait time.
CHRISTINE R.It was a smooth thanks
PAUL J.Merci
TODD C.Victor and his guys always take amazing care of us
MELISSA B.Very courteous and friendly
Mark B.Thank you! I enjoyed your service
Dana M.I love this place. With that being said my next comment has nothing to do with the location or staff. I have rented this style trailer twice and it is by far the worst towing trailer I have ever pulled. Even under the rated speed limit it snakes down the road. Especially on a down hill grade. Very dangerous trailer.
KEVIN D.Great service. The woman owner is a badass. The guys we're gonna have me come back next week but she wasn't gonna let a sale slip through. She said I'll install the power strip to my car so I could tow the trailer. ROCKSTAR!!
AMINA H.Staff were very friendly and helpful!!
Russell L.The staff was very courteous and very helpful!
melinda p. | Expérience généraleHector is an awesome leader and ambassador for U-Haul. My experience was truly great (drop off on Aug 1 and pick-up on Dec 17) Many thanks! Mike
MIKE S. | Expérience généraleProfessional facility and job.
Kenneth C. | Expérience généraleThere was a mixup on delivery location of my Pod. Trying to get it resolved became very frustrating. Five stars to Victor at the 32nd St & Bell store for great customer service and finding a solution.
Ron C. | Expérience généraleI never visited the facility. All contacts were electronic. You were excellent in all aspects of service provided.
Kenneth C. | Expérience généraleGreat experience and highly recommend
ALICIA L. | Expérience généraleCes personnes sont extraordinaires!
Jeri T. | Expérience généraleEvan was helpful when I picked up my container. I had to work with a different office to locate the storage container and arrange pick up. The never contacted me. The storage bolts were still my box.
elizabeth h. | Expérience générale