I never received a final invoice. I had to find charges from my bank.
Andrew L.Customer Reviews for U-Haul at Shadow Mountain
Testimonials From Recent Customers
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Ridiculously long wait to pick up the trailer, and when we returned it we were told a confirmation email would be sent. It was not. So I had no proof of return. I called and was on hold for over 45 minutes just to ensure it was checked back in. DO WHAT YOU SAY YOU WILL DO. CUSTOMER SERVICE IS IMPORTANT.
Nancy K.Fast easy and good customer service. Nice people.
Mike L.Did a great job taking care of my needs
Philip R.No question which they have everything what I see.
Robert D.Fantastic service from both representatives! Very friendly and extremely helpful! UHaul is blessed to have them!
Mark R.I never got a receipt and the trailer was horrible. I hope not to have to use this location again.
DEVON B.The owner and staff were exceptionally friendly and helpful and let me tell you that makes all of the difference in the world they were an absolute pleasure to do business with
MARK D.There has been a delay in getting my final receipt sent to me by email. When improvement get your receipt when you turn in your vehicle. Merci
Willie L.The U-Haul representative was very helpful at check in. Made things much easier and appreciated the good customer service.
Suzanne O.All good
ARVINDER R.I have used this location many times over the years and have never had a problem!
Shawn C.Great customer services
hoi T.N/a
billy B.It would be better to send a followup email after signing for the mobile pickup. First time mobile pickup user, I don't know what will happen in the app, because there is nothing noticed me or said something like "You will do xxx or something would pop up on the rental day". Other that, overall is great.
Zehui H.Excellent customer service.
Veronica S.Great staff!! Very helpful, everything was ready, clean and well maintained. Very knowledgeable.
CHERALD K.We are so impressed with this business site. Inside the facility is very clean and organized.Our time at the counter was efficient. An be all that, we were truly impressed by the staff. Everyone was pleasant and more than helpful. Their attitudes stand out in a world where customer relations/satisfaction seems to be a lost art. We are grateful we ended up at this location to rent our U- Haul. We would like to especially commend Sal/Salvador who met us with our truck and again when we returned. He is very present and attentive with a great smile on a day when the temperature had reached 112 degrees. He has an amazing attitude. He made a busy moving day so much better for us.
len Y.If this was a bar I would drink here. If this was a gym I would train here. If this was a church I would pray here. This place is awesome! The absolute best people work there! Equipment is top notch! I don't want to tell everyone how great it is here because everyone will go here and I will be harder for me to get a rental!! I love this uhaul location. It's all about the people for me! I can a great uhaul truck at other locations but I'm not getting the people that I have at this location!
DONALD H.Salvador was really nice and helpful!
Chloe T.Great staff, extremely helpful. Fast and responsive. Everyone on duty on the 1st in the afternoon was professional and skilled.
Gregory G.some staff at this location are five star, like Vincent. Others, a female and a male didn't have a clue how to help me or explain anything to me they were terrible. So, actually you have 1 star employees here working with 5 star employees. It must be frustrating for the five star employees.
anna N.I am sorry I don't recall the young woman who as assisted me with my rental, however, she is fantastic. Great interpersonal skills, great technical skills, great attitude. She was wonderful. She should be management. She should own the franchise location. She can do it all!
Shawn W.Manager seems like he is on top of things
Philip R.Vinny and Sal are always so helpful!
Deanna H.Everything we the van I rented was perfect. I was told I could leave my own vehicle in the store's parking lot while I had the van, however, as I picked it up before the store opened, there was no room to park my car because trucks to be rented filled the lot. That was the only challenge I encountered.
Carrie L.Have a full tank of gas
Eugene S.I would encourage that instructions be explained to customers rather than just recited. While I'm sure it is tedious for the employees to repeat instructions many times per day, renting your equipment is something that customers do infrequently.
Doug D.the truck was loud and the front end was really bad. Could not even drive at the speed limit on the highway.
Jackie C.Natalie did an excellent job.
Jim D.The U-Haul employee met me in the drop off area, disconnected the trailer, and I was on my way in 5 minutes.
Mark K.I dropped the car carrier during business hours and the truck after hours. But the guy who took care of the trailer actually didn't do his job and forgot to check it in. Same with the truck. For some reasons they missed they keys in the drop box or something. So I didn't get return email. I called them and they told me that they don't have the truck and the trailer and I had to drove there to figure it out.
Farzan F.Very friendly, knowledgable staff, quick turnaround time. Very different experience here than most Uhauls I've been to.
ANDREW R.Great service every time!
Michael H.After struggling with the app, the lockbox code didn't work. Had to pick up another vehicle 20 miles away.
Thomas P.Great helpful staff members. Trucks well maintained.
Terry J.The guys were great here, they allowed a (slightly) late check-in of my rental after I called. Very smooth, good service, will be back.
WESLEY R.Staff was friendly and quick.
Robert H.Actually providing the equipment you contracted to on time and at the site promised would be a significant improvement. Will never use UHAUL again. You are inept.
Elizabeth A.The in store guy was great! You need to work on your marketing/reservations team because they are not helpful and had me running all over. Overall cost me more money then it was worth.
Brooke A.The on-like check in process was exceptionally easy and convenient. The truck itself, however, was perhaps the worst vehicle I've ever had for U-Haul. The check engine light was on when I first started it (couldn't ask for a different vehicle because I arrived before the store opened) and drove about as well as expected given the engine light was on. Overall, poor experience only because of the vehicle.
John A.Friendly team and quick and easy process.
Katie S.Great people. Great job. Thank you.
Lee C.Can I get a receipt? I still don't know what my final charges are
Michael E.Our customer service representative was very helpful and knowledgeable.
Kristi D.Sale was a big help and very good
charles S.Thank you for great customer service. We use this same location every single year to move our college student in and out of their dorms Fall and Spring semesters! A++ service every time. We will continue to use your services and expect to see us back in August 2022.
Shawn N.Excellent service all the way around. Especially the moving crew that I was able to hire. Three brothers moving They provided great service wrapping all my items. And use protective blankets, No damage at all. Just all around great service.
Aaron H.Staff was helpful and courteous
KATHY W.Inform renter where gas tank cover is.
Nick P.I have a V6 Access Cab Tacoma. Provide that tow vehicle Designation as a choice on your Website!
David L.The 26ft truck worked great, A.C. was nice and cold!!!!!
James W.The 10ft truck that I rented A.C. didn't work it blew warm air only!! !
James W.Customer service lady was very personnel & new everything!!
vilinda W.Loved the location and loved the previous vans I have rented in the past. Not a fan of the new double open doors..... I prefer the sliding door on the vans... The doors on this rental van did not stay open. It made it difficult for loading and unloading
ERWIN J.trailer was dirty which got many of our things dirty.
Peter H.The truck I was given to me shut off twice and I had to call road side assistance, put me behind about 2hrs during my move.
vivian N.El mánager atiende a las personas con gusto y si trato es muy amigable....mis respetos y felicitaciones
Sanchez G.The staff was very courteous and very helpful!
melinda p. | Expérience généraleHector is an awesome leader and ambassador for U-Haul. My experience was truly great (drop off on Aug 1 and pick-up on Dec 17) Many thanks! Mike
MIKE S. | Expérience généraleProfessional facility and job.
Kenneth C. | Expérience généraleThere was a mixup on delivery location of my Pod. Trying to get it resolved became very frustrating. Five stars to Victor at the 32nd St & Bell store for great customer service and finding a solution.
Ron C. | Expérience généraleI never visited the facility. All contacts were electronic. You were excellent in all aspects of service provided.
Kenneth C. | Expérience généraleGreat experience and highly recommend
ALICIA L. | Expérience généraleCes personnes sont extraordinaires!
Jeri T. | Expérience généraleEvan was helpful when I picked up my container. I had to work with a different office to locate the storage container and arrange pick up. The never contacted me. The storage bolts were still my box.
elizabeth h. | Expérience générale