Customer Reviews for U-Haul at Shadow Mountain

4014 évaluations

16226 N 32nd St   Phoenix, AZ 85032

(602) 992-0051

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(602) 992-0051

16226 N 32nd St
Phoenix, AZ 85032

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The manager and staff at this location are always very friendly and helpful. It doesn't seem to be an extremely large location however they virtually always have what I need when I need to rent a truck or a trailer.

CALLEN W. 
Évaluation :
5

Great Customer service like always. See you in a few months. Merci.

SHAWN N. 
Évaluation :
5

This is the 3rd time I have dropped off trucks, very efficient and clean and very quick to take the trucks,

mike K. 
Évaluation :
4

When we picked up the truck I was given paperwork that did not indicate gas level, I didn't look at gauge as I relied on the paperwork being accurate and complete. I am still waiting for my bill to finalize and hope it doesn't overdraw my account and result in NSF fees. If not for this issue I would have given them 5 stars

JUSTIN S. 
Évaluation :
5

Impeccable service always - thank you again!

JOSEPH J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLTON S. 
Évaluation :
5

Super quick met us as soon as we drove up!

Christopher B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAZTINE B. 
Évaluation :
5

great staff

Raymond R. 
Évaluation :
5

Victor is the best? Personable, friendly and helpful!!

BRUCE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernando G. 
Évaluation :
2

I went to pick up the truck I reserved. The truck was there, but the attendant couldn't find the keys. The attendant called another location and found me a truck. Driving to the next location to pick up the truck cost me 70 $dollars. I had hired movers for a specific period of time and because of this inconvenience we had to extend their services for an extra hour. I want to note that the attendants at both locations were very friendly, but not that helpful. I got a "sorry" from the first location and a "you have to call the 1-800 number" when I explained to the second attendant that their mistake is costing me money. Just got the sense that they didn't care.

SCOTT D. 
Évaluation :
5

Service was fast and easy! Friendly!

STEPHEN V. 
Évaluation :
5

Very friendly staff and very quick and helpful and easy to use, small drop off parking area, but the staff are very quick to get you in and out

William K. 
Évaluation :
5

no problems, the rental process was quick and professional and there were no issues with the rental truck

MARY S. 
Évaluation :
5

Customer service was absolutely outstanding!! Both check in and drop off. Very convenient and well organized. All supplies available and reasonably priced. Highly recommend this location!!

Kelly H. 
Évaluation :
5

Nothing - great experience from start to finish. My agent was great.

Jeff R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STORM W. 
Évaluation :
4

The location is staffed by knowledgeable and friendly people and is well stocked with what the customer would need to successfully and safely move/haul their belongings. A little more curb appeal would attract more customers.

DUSTIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio A. 
Évaluation :
5

Thank You Sal for your professionalism and dedication to keeping things rolling even when the system was down. Well Done Sal !!

FRANK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul J. 
Évaluation :
2

Van was given without any gas at all. Surprised that I could even make it to the gas station. I returned the van with more gas than when I received. Also showed mileage which was 12 miles different than starting on paperwork. Since you are charged by the mile, this was also not a good sign at all. Took photo and sent via website. I had pre-ordered a pick up truck and when I arrived, there was no pick up truck and had to take a cargo van instead. There is no signage out front, but I was told off that I came in the wrong driveway when I arrived and accused of creating a dangerous situation. All I can tell you is... get some clear signs out front and provide the customer with vehicle ordered and lastly - make sure it is ready to go with some gas in it. I sent in photos to show no gas and the mileage - hope you got them to show this was true. By the way... the extra little charge for inaccurate mileage reading was just the cherry on the cake. I will never order from U-Haul again after this experience.

BRIAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROYCE P. 
Évaluation :
4

Service was excellent but the truck drivers side door rattles like something is loose, the front end needs an alignment cause the steering is all over the road, the hand truck was not in the truck(luckily I didn't need it), and the light was on the said tow?? Otherwise I'll return there the next time that I need a rental!

STEVEN B. 
Évaluation :
5

Your 24/7 moving system sucks, but this location and it's great service made up for it

CHRISTINA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BEVERLY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaztine B. 
Évaluation :
5

I was unable to call the location directly and the customer service hold time was over 20 minutes. Give a direct number to customers who are renting equipment.

Thad H. 
Évaluation :
4

More counter help.

KRISTY S. 
Évaluation :
5

Sal was awesome! I would rent front him any day and will refer my friends to him, as well!

DOMONIC C. 
Évaluation :
5

Nothing I love the uhaul location.

Robert F. 
Évaluation :
5

Always a great place to get stuff, never had an issue here

Michael J. 
Évaluation :
5

I have been renting here for many years. Victor is the best! Highly recommended this location

Shawn S. 
Évaluation :
5

The manager and crew at this location are always excellent, friendly, and helpful.

ANDREW B. 
Évaluation :
1

Never again. I dont willingly give my money to thieves. I dont like it when people lie to my face.

THOMAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN K. 
Évaluation :
5

Super-helpful getting the trailer attached safely while explaining how to do it and why it matters!

Karen F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIMBERLY W. 
Évaluation :
1

There was a huge gash in the tire when we got the truck, the brakes were hard to work, and the person who helped us was extremely rude and I was told I would get a discount if I returned it back to this location and I didn't get a discount or the 80 miles that I was promised and then was charge extra for driving it the 20 miles up back to this location. I have never been so displeased with service from you guys before

MAXWELL BRANDON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bart M. 
Évaluation :
5

This was the best customer service I've had at any location! The employees here are friendly and provide great service.

ERIK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omar C. 
Évaluation :
5

Excellent service from the moment I walked, greeted with a smile and good morning joke, to the checkout was easy and just awesome!!!

Rodger L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JUAN A. 
Évaluation :
4

Better deals

YVONNE P. 
Évaluation :
2

Remove used masks under the seats. Have furniture pads available when directed to the store by a UHaul cost rep. when they are part of the reservation. Location states they have no knowledge that pads are needed.

ROBERT W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAM C. 
Évaluation :
2

Front desk lady is extremely rude and a terrible employee for your business. Drag your feet with attitude. On the phone with bluetooth , just ignoring questions and continuing to talk on the phone. . Never seen a worse example of somebody that drives people away. Called my contact to confirm and was very rude to her and hung up the phone without saying bye. Unpleasant experience for sure

Brandon O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
5

Very helpful customer service, super friendly.

Yevette L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
5

They are very friendly and helpful, the same with the other location on Mc Dowel Rd and 49 St. where I rented another one last week. Last year I went to rent one at the Cave creek location and the manager went to help me and he was a JERK, after that I didn't want to used UHAUL for a while but I decided to go to a different locations even when Cave creek is next to my house.

ERIC B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADINA W. 
Évaluation :
5

I have rented from this location about 8! times, Victor is the best!!

BRUCE D. 
Évaluation :
5

I would prefer to receive truck with a full tank of fuel rather than guessing how much I should put in prior to drop off.

KENNETH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JACQUELINE A. 
Évaluation :
5

How aboutt Snacks, music playing, maybe a T.V. playing while waiting... other than that-they're 5 star.

LUIS M. 
Évaluation :
5

Excellent service very knowledgeable help full people will go the extra mile for one

VICTOR A. 
Évaluation :
5

Vinnie was a great help!

PATRICIA D. 
Évaluation :
5

Great guys... ready, willing and able to take care of our needs, no matter what they were! Easy to get to. Had parts available that we may need, which we did! Definitely will be back!

BRIAN C. 
Évaluation :
5

LOVE THE ONLINE OPTIONS IT WAS FAST AND EASY.

SCOTT B. 
Évaluation :
3

I had a question I wanted to ask the guy who helped me and called the local # after I left. The wait time said greater than 20 min. I held for 23 min and hung up. There was hardly anyone there and I don't think they were busy. I'm assuming my call went to a call center. Would be nice to be able to call who helped me at the actual U-Haul location. I think U-Haul could improve the wait time.

CHRISTINE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EARNEST T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN N. 
Évaluation :
5

It was a smooth thanks

PAUL J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GREGORY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT D. 
Évaluation :
5

Merci

TODD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OSCAR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

Victor and his guys always take amazing care of us

MELISSA B. 
Évaluation :
5

Very courteous and friendly

Mark B. 
Évaluation :
5

Thank you! I enjoyed your service

Dana M. 
Évaluation :
5

I love this place. With that being said my next comment has nothing to do with the location or staff. I have rented this style trailer twice and it is by far the worst towing trailer I have ever pulled. Even under the rated speed limit it snakes down the road. Especially on a down hill grade. Very dangerous trailer.

KEVIN D. 
Évaluation :
5

Great service. The woman owner is a badass. The guys we're gonna have me come back next week but she wasn't gonna let a sale slip through. She said I'll install the power strip to my car so I could tow the trailer. ROCKSTAR!!

AMINA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret C. 
Évaluation :
5

Staff were very friendly and helpful!!

Russell L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMMY C. 
Évaluation :
5

Great Job, Thanks So Much!. Juan Cruz

JUAN C. 
Évaluation :
5

Staff was Friendly!

CHRISTOPHER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jozef Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Konrad O. 
Évaluation :
3

I filled out the online forms to save time, but it didn't work that way. I was asked all the same questions when I arrived to pick up the trailer.

CHAD M. 
Évaluation :
5

they are the happiest people and very very friendly.

JAMES GORDON P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Great Customer Service

OSVALDO Q. 
Évaluation :
5

Truck was great

JOSEPH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER Z. 
Évaluation :
5

The staff was very courteous and very helpful!

melinda p.  |  Expérience générale 
Évaluation :
5

Hector is an awesome leader and ambassador for U-Haul. My experience was truly great (drop off on Aug 1 and pick-up on Dec 17) Many thanks! Mike

MIKE S.  |  Expérience générale 
Évaluation :
5

Professional facility and job.

Kenneth C.  |  Expérience générale 
Évaluation :
4

There was a mixup on delivery location of my Pod. Trying to get it resolved became very frustrating. Five stars to Victor at the 32nd St & Bell store for great customer service and finding a solution.

Ron C.  |  Expérience générale 
Évaluation :
5

I never visited the facility. All contacts were electronic. You were excellent in all aspects of service provided.

Kenneth C.  |  Expérience générale 
Évaluation :
5

Great experience and highly recommend

ALICIA L.  |  Expérience générale 
Évaluation :
5

Ces personnes sont extraordinaires!

Jeri T.  |  Expérience générale 
Évaluation :
1

Evan was helpful when I picked up my container. I had to work with a different office to locate the storage container and arrange pick up. The never contacted me. The storage bolts were still my box.

elizabeth h.  |  Expérience générale 
Non reviews have been submitted for this location.

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