Customer Reviews for U-Haul at Snow Rd

4522 évaluations

5809 Stumph Rd   Parma Heights, OH 44130
(There is only 15 minute parking at this location please plan accordingly)

(440) 888-5104

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(440) 888-5104

5809 Stumph Rd
Parma Heights, OH 44130
(There is only 15 minute parking at this location please plan accordingly)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID G. 
Évaluation :
5

Excellent

Forrest P. 
Évaluation :
5

It would make things a lot easier if you were told u needed to take pictures before and after and needed internet when it is almost a dead zone and have to redo everything over and over

KAYLA M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Reginald R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy M. 
Évaluation :
5

Everything was great...thank you

LAWRENCE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian R. 
Évaluation :
5

Nothing! Great customer service Impressed with items/products available through UHaul at this location. Purchased items that made our move easier

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WENDEE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard G. 
Évaluation :
5

I would say...keep doing what you are doing! Such a nice, friendly, welcoming group of employees!!!

JEAN T. 
Évaluation :
4

All was good. I've used this location a dozen times over the years and have never had an issue.

MATTHEW S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAJ J. 
Évaluation :
4

does this trailer have running lights ? ifso they were not working.

HENRY K. 
Évaluation :
1

I just sent an e-mail to you explaining my poor experience. Please read it, reflect, and improve upon your customer service. Merci

LEVI W. 
Évaluation :
3

Need to improve on information of rental agreement

Gregory M. 
Évaluation :
5

The check in site did not work. Was in the parking lot for an hour to return the truck! Was very frustrated. Customer service phone line was almost a 20 minute hold time. Would definitely not recommend returning past business hours and this made me not want to rent from uhaul again

ANASTASIA A. 
Évaluation :
4

Might need to check the transmission on DC 2683N. When the RPM was above 2 going downhill, the gears wouldn't downshift, and at times went up a gear even though I'd brake.

KEN N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ralph M. 
Évaluation :
5

Fantastic service A+++++

JASON A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE D. 
Évaluation :
4

Don't send the customer to 3 different locations to pick up their reservation.

MITCHELL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaneal M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA L. 
Évaluation :
5

Very systematic.

William E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DWIGHT S. 
Évaluation :
2

The truck was clean and in good shape. The mobile pick-up process was good. However, we paid for blankets and a dolly. We didn't receive either.

Craig B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott H. 
Évaluation :
5

Excellent service

Erich G. 
Évaluation :
5

Check-in and return were very smooth. The staff were all friendly and easy to work with. The truck was clean and ran well. It was especially nice not to have to endure residual cigarette smell from prior renters. We highly recommend this location if you need to rent a U-Haul.

BRUCE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald T. 
Évaluation :
1

We had made a reservation online a week ago for a truck and when we get to the U Haul location they let us know not only can they not see our reservation but they don't have any trucks available unless you have a reservation I had the reservation on my phone so I was confused as to why they were unable to see it. But then they change what they said and say that they can see our reservation but the person who rented the truck didn't bring it back. The UHaul employee said they only have a van available which was much smaller than a truck that we initially reserved so we not only had to move our initial plans since we had to make more trips but it inconvenienced us to wait in line for a hour and still couldn't get what we reserved. What made us upset is that we saw people without reservations get trucks that was ahead of us in line so why did we take the time to reserve our truck online if going in person without a reservation gets us a truck maybe faster. Also the amount we paid was way more than the quote giving, because we had to do more trips. We deserve some compensation for this lost time and money.

Gnei D. 
Évaluation :
1

Asked if we can put a car on it before reserving it and they said yes to drive 290 miles to find out it won't go on it.

EDWARD S. 
Évaluation :
3

Pick up was great. But trying to return the truck no one was there for at least 20. There were at least 7 people waiting. A person call to report it because we were concerned something had happened. He then showed up. I did I return online.

VICKIE T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CURT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THOMAS B. 
Évaluation :
5

??

Chuck L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER N. 
Évaluation :
3

Very busy and only 1 worker to process rentals. Need more staff especially on a Saturday morning.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
1

Make sure you properly put your shitty equipment on. Will not EVER recommend to a friend.

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYLVETTE P. 
Évaluation :
5

Make the rain stop! But seriously, I've had excellent service with the truck rental, and the numerous times I stopped by for 'just a few more boxes'. Good equipment, efficient staff.

Steve L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHY M. 
Évaluation :
1

Have the right equipment for someone's existing reservation

CHRISTOPHER T. 
Évaluation :
3

Information on how to use picking and dropping off rental.

Dennis K. 
Évaluation :
3

I think lady cashier is mean.

SHAILESH P. 
Évaluation :
5

My check-in was quick and accurate. The U-Haul employee was professional and knowledgeable. My return process was smooth and quick. The employee was thorough in checking over the vehicle and explaining the charges. The van was clean and reliable.

Angela A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darlene M. 
Évaluation :
5

Maybe 2 people at the counter on a sat. afternoon, but even with that , all the online pre rental confirmation is great

GEORGE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM B. 
Évaluation :
5

I've been using this location for the last 22 years. It is currently understaffed and didn't experience the fast check-ins and checkouts I have in the past. That said, everyone was very professional.

Jeffrey W. 
Évaluation :
5

The people at this U-haul site are GREAT

STEVEN L. 
Évaluation :
3

The sales associate was rude and the trucks cup holder was broken. She had an attitude from the moment I reached the counter.

Marcia A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JYOTIRMAYA M. 
Évaluation :
5

Very nice and well manned staff. Was fast and helpful as well.

Amanda T. 
Évaluation :
5

Only issue was after key drop the app to comment returned was not cooperating and I worried if it was acceptable

Lynn T. 
Évaluation :
5

great staff and rental experience

JEROME T. 
Évaluation :
4

I have not yet received my emailed receipt Please send Thanks

FRANCES I. 
Évaluation :
5

The movers from Accessible Moving never showed up. I spoke with the owner and he was AWFUL!! He said he would be there in 15 minutes and NEVER SHOWED UP!!! I will never contract movers from UHaul again because clearly no background is done on the vendors you work with.

DANIELLE G. 
Évaluation :
5

Staff did a great job, we're friendly, and equipment was good; I will rent through U-Haul again

LAWRENCE O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANITA D. 
Évaluation :
1

Very rude staff!!! I could not believe the lack of reasonable customer service. Of the three people I dealt with, the only one who was actually polite and pleasant was a trainee, who was in street clothes, both visits. (Pickup and return) the woman (manager) working when I picked up the trailer was having a bad day and made it blatantly obvious to anyone who dared speak to her. The young kid who was sent to pull out the trailer was also very rude. My vehicle only has a 7way trailer plug on it and the trailer they chose to give me had a 4 way plug so they forced me to buy an adapter from them which cost almost as much as my trailer rental!!! I explained that in the past at other facilities they had adapters they would lend out with the trailers and I never had any problems before. I also explained that the price for the adapter was ridiculous and it seemed like a scam. I was then told by the young man that I could either buy the adapter or go somewhere else. So because I didn't have the time to go elsewhere I was forced to buy the 14 $adapter, which should be 4 $. I won't be using this facility again. Zero stars.

JOEL T. 
Évaluation :
1

When I checked in, they told me that they close at 5 and do not accept after hours drop off. She checked at rudely said I guess 6 will have to do. When I arrived at 545, the guy said pull it by the trees. When I begin to back it in, he got in his car and left. I called Uhaul and they told me to put it under the green tent. Very strange experience.

JOSEPH Y. 
Évaluation :
5

Nothing. You did great

Thomas M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ZACHARIAH F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
3

There was damage to the truck I rented. There was water pouring into the Attic area. Several of my boxes were damaged. Very disappointed

Stacy P. 
Évaluation :
5

Keep I'm doing the good work and this location 5809 Stumph RD AT Parma Highs good job guys

jacinto O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NICHOLAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT C. 
Évaluation :
1

Anytime drop off service - I got charged an extra day because I couldn't make it there before that store location closed. For what, the store not being open? there is a key drop off box after hours and no one is there to check the truck out or in, so why charge someone for another day! You're charging for the time the truck was in use, for a whole day and it wasn't being used! Highway Robbery Now!!!! Back in the day just as long you returned the truck before the store opened they didn't charge you for another day. I won't ever use UHaul again! With these prices and rules I paid the same amount if I was to hire some moving people, but I'm the one out of a whole lot of money and physical pain from moving my own stuff, 400 $for using a uhaul truck for one day!!!!

TUNDALIEYA S. 
Évaluation :
2

One of the people working there acted like she absolutely hated her life and was very negative about everything. I called several times and really don't like that it just transfers you to corporate and you have to hold for an average of 20 minutes if they don't answer, which I called a total of 4 times and they never answered. The lot itself is extremely small and awkward for a uhaul port, difficult to navigate, and impossible to follow the pointless yellow arrows because the drop off center blocks off the entire path and you have to drive the wrong way to get around it to the other side of the lot. The manager was very nice and helpful. I bought a mattress bag and it was a total waste, it kept tearing and just fell off before making it into the truck. Would not recommend uhaul or use uhaul again mostly because of inability to get ahold of anyone without driving up there and annoying phone system.

PRISCILLA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN M. 
Évaluation :
3

The truck i received was not cleaned, not maintained well. The check engine light had come on. The location did nothing to help rectify the situation

NATHAN L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

RICHARD F. 
Évaluation :
5

Everything was excellent from the very start to the very end! Keep up the good work

CLARENCE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey W. 
Évaluation :
3

When I arrived for my 9:00 AM appointment, there was no one at the store to give us our equipment. There were 5 other people waiting to get their trucks!! We didn't receive our truck until around 9:40 - 40 minutes after our scheduled time. However, when we finally did go to check out, the employee was very friendly and knowledgeable.

DONNA C. 
Évaluation :
3

The customer and UHaul rep should go over rental TOGETHER. I rented a trailer with a bad tire. Maybe vehicles are done differently. I didn't notice tire until I got home; my fault. Looking at rental together will save so much time and aggravation down the line.

PIERO R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

All was good

JAMES B. 
Évaluation :
5

The trailer given did not match the picture online, it was smaller. With that said... still got the job done. Merci.

Jeff H. 
Évaluation :
5

The floor/directional signs for drivers is confusing - no clear exit

JOHANNES A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JARED J. 
Évaluation :
1

Was told that if I brought the truck back before 2:30pm I would not be charged for 2 days. Employee with attitude still charged me for 2 days.

KEITH S. 
Évaluation :
5

Everything was ready for my post-party "moving" experience, and UHaul made the task simpler. THANK YOU.

JAMES J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERT B. 
Évaluation :
2

Manager was a kid with no people skills. Charged me an extra 10,00 $ for gas. Didn't verify any information. His responds was I didn't know you were here for returning the truck. For 10,00 $ I will not return.

LEE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernard O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASIA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex A. 
Évaluation :
5

The pre-hours pickup user validation didn't work that well even though my photo matched my Dr lic closely.

David P. 
Non les évaluations ont été soumises pour cet établissement.

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