Le client n'a pas laissé de commentaire.Henry D.
Customer Reviews for U-Haul at Snow Rd
Pour nous contacter
Parma Heights, OH 44130
(There is only 15 minute parking at this location please plan accordingly)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Excellent service and everything went so smooth. THANK you for taking great care of usWILLIAM S.
Le client n'a pas laissé de commentaire.HARVEY D.
Had me on my way in a few minutes.russell H.
Le client n'a pas laissé de commentaire.VICTOR V.
Le client n'a pas laissé de commentaire.MICHAEL W.
The women who dropped off and picked up the pods was very helpful and very nice Thank you!Barbra M.
Reserved a 20 truck and received a 15 that sounded like it needs to be taken out to pasture. The only compensation we received was 0,15 off a mile, sort of disappointed in that. The staff however was very friendly and nice.SARAH F.
Sales person was very helpful with my complaint of Roaches in the trailer. She made a note on my account. She also said they would bomb the trailer so the next person would not have the same issue.Dawn E O.
quickness of handling transactionDEYA J.
No one told me at pickup that the check engine light was on due to truck needing new gas cap, had to go back in and find out. Also, trailer light stayed on. Otherwise truck was clean and staff was great!DIANE F.
Everyone was so nice and helpful. Overall great experience.DAWN C.
Still waiting on a call back,have tried to call and no one picks up. They added an insurance cee on to my truck wheni said no. Was overcharged almost 200$! I've rented from Uhaul many times and never experienced that beforeAPRIL U.
Mark is an outstanding Mgr. Great jobCRYSTAL H.
Le client n'a pas laissé de commentaire.STEVEN K.
General Mgr has exquisite Customer Service. Very knowledge and super friendly.CRYSTAL H.
Very professional staffIDA G.
Le client n'a pas laissé de commentaire.Carl D.
Le client n'a pas laissé de commentaire.GERALD Y.
Very upset. Made reservation to pick up at 6Am. My reservation stated that and was confirmed with uhaul rep a day before over the phone. However when I arrived at 6am to pick it up was not able to do so. Told I had to pick up at 9am when store opened and was not able to complete my move by losing those 3 hours. Will consider other options next time. MerciDYLAN B.
One of your best locations for customer service and professionalism. Your other stores on the east side absolutely SUCK !!! I'll always use this location going forward.RALPH H.
Le client n'a pas laissé de commentaire.ANTHONY R.
Le client n'a pas laissé de commentaire.Dale R.
Remote pickup was terrible. It took 30 minutes of my rental time to wait for â€œapprovalâ€ from an online chat and when I called customer service it was a 64 minute wait. I inputted credit card in advance as well as driver info and license, and we still had to retake pictures of the license twice that morning. It added an insane amount of stress to an already stressful moving day as I waited for 30 minutes for this â€œapprovalâ€ to get the keys to the truck as we waited next to the truck. Drop off went great with an actual person.Richard M.
Le client n'a pas laissé de commentaire.dave H.
This is 23 miles from the location I chose and only got notified the night before. Was not convenient and had to drive about 40 extra miles to make i workJEFFERY K.
Price and installation were great. However I had two problems with customer service. First time I drove 25 minutes only to be told that the hitch was not available and I would have to reschedule. I was told that someone called me the day beforeâ€"No one ever called. Second time I left my car for the day and was told someone would call when it was doneâ€"no one ever called.Robert D.
The lady that checked me in was outstanding. She was extremely friendly and extremely courteous.Terry G.
If returning after hours make sure people know where to park, and that people that are not computer savvy know what to do ( I had 2 gentlemen in front of me that didn't know how to use the online)!CINDY F.
Le client n'a pas laissé de commentaire.CYNTHIA Y.
Le client n'a pas laissé de commentaire.kim L.
Le client n'a pas laissé de commentaire.Patrick L.
Le client n'a pas laissé de commentaire.KARIMA S.
Friendly and efficientJulie M.
Le client n'a pas laissé de commentaire.DAVID G.
It would make things a lot easier if you were told u needed to take pictures before and after and needed internet when it is almost a dead zone and have to redo everything over and overKAYLA M.
Le client n'a pas laissé de commentaire.Reginald R.
Le client n'a pas laissé de commentaire.Cindy M.
Everything was great...thank youLAWRENCE G.
Le client n'a pas laissé de commentaire.Angela K.
Le client n'a pas laissé de commentaire.Brian R.
Nothing! Great customer service Impressed with items/products available through UHaul at this location. Purchased items that made our move easierMICHAEL H.
Le client n'a pas laissé de commentaire.WENDEE R.
Le client n'a pas laissé de commentaire.Howard G.
I would say...keep doing what you are doing! Such a nice, friendly, welcoming group of employees!!!JEAN T.
All was good. I've used this location a dozen times over the years and have never had an issue.MATTHEW S.
Le client n'a pas laissé de commentaire.RAJ J.
does this trailer have running lights ? ifso they were not working.HENRY K.
I just sent an e-mail to you explaining my poor experience. Please read it, reflect, and improve upon your customer service. MerciLEVI W.
Need to improve on information of rental agreementGregory M.
The check in site did not work. Was in the parking lot for an hour to return the truck! Was very frustrated. Customer service phone line was almost a 20 minute hold time. Would definitely not recommend returning past business hours and this made me not want to rent from uhaul againANASTASIA A.
Might need to check the transmission on DC 2683N. When the RPM was above 2 going downhill, the gears wouldn't downshift, and at times went up a gear even though I'd brake.KEN N.
Le client n'a pas laissé de commentaire.Ralph M.
Fantastic service A+++++JASON A.
Le client n'a pas laissé de commentaire.GEORGE D.
Don't send the customer to 3 different locations to pick up their reservation.MITCHELL B.
Le client n'a pas laissé de commentaire.LAWRENCE K.
Le client n'a pas laissé de commentaire.JAMES S.
Le client n'a pas laissé de commentaire.Nathaneal M.
Le client n'a pas laissé de commentaire.SANDRA L.
Very systematic.William E.
Le client n'a pas laissé de commentaire.DWIGHT S.
The truck was clean and in good shape. The mobile pick-up process was good. However, we paid for blankets and a dolly. We didn't receive either.Craig B.
Le client n'a pas laissé de commentaire.Scott H.
Excellent serviceErich G.
Check-in and return were very smooth. The staff were all friendly and easy to work with. The truck was clean and ran well. It was especially nice not to have to endure residual cigarette smell from prior renters. We highly recommend this location if you need to rent a U-Haul.BRUCE M.
Le client n'a pas laissé de commentaire.Donald T.
We had made a reservation online a week ago for a truck and when we get to the U Haul location they let us know not only can they not see our reservation but they don't have any trucks available unless you have a reservation I had the reservation on my phone so I was confused as to why they were unable to see it. But then they change what they said and say that they can see our reservation but the person who rented the truck didn't bring it back. The UHaul employee said they only have a van available which was much smaller than a truck that we initially reserved so we not only had to move our initial plans since we had to make more trips but it inconvenienced us to wait in line for a hour and still couldn't get what we reserved. What made us upset is that we saw people without reservations get trucks that was ahead of us in line so why did we take the time to reserve our truck online if going in person without a reservation gets us a truck maybe faster. Also the amount we paid was way more than the quote giving, because we had to do more trips. We deserve some compensation for this lost time and money.Gnei D.
Asked if we can put a car on it before reserving it and they said yes to drive 290 miles to find out it won't go on it.EDWARD S.
Pick up was great. But trying to return the truck no one was there for at least 20. There were at least 7 people waiting. A person call to report it because we were concerned something had happened. He then showed up. I did I return online.VICKIE T.
Le client n'a pas laissé de commentaire.CURT K.
Le client n'a pas laissé de commentaire.CRAIG B.
Le client n'a pas laissé de commentaire.THOMAS B.
Le client n'a pas laissé de commentaire.WILLIAM K.
Le client n'a pas laissé de commentaire.CHRISTOPHER N.
Very busy and only 1 worker to process rentals. Need more staff especially on a Saturday morning.Mark S.
Le client n'a pas laissé de commentaire.ROBERT B.
Make sure you properly put your shitty equipment on. Will not EVER recommend to a friend.DAVID S.
Le client n'a pas laissé de commentaire.SYLVETTE P.
Make the rain stop! But seriously, I've had excellent service with the truck rental, and the numerous times I stopped by for 'just a few more boxes'. Good equipment, efficient staff.Steve L.
Le client n'a pas laissé de commentaire.CATHY M.
Have the right equipment for someone's existing reservationCHRISTOPHER T.
Information on how to use picking and dropping off rental.Dennis K.
I think lady cashier is mean.SHAILESH P.
My check-in was quick and accurate. The U-Haul employee was professional and knowledgeable. My return process was smooth and quick. The employee was thorough in checking over the vehicle and explaining the charges. The van was clean and reliable.Angela A.
Le client n'a pas laissé de commentaire.Darlene M.
Maybe 2 people at the counter on a sat. afternoon, but even with that , all the online pre rental confirmation is greatGEORGE O.
Le client n'a pas laissé de commentaire.WILLIAM B.
I've been using this location for the last 22 years. It is currently understaffed and didn't experience the fast check-ins and checkouts I have in the past. That said, everyone was very professional.Jeffrey W.
The people at this U-haul site are GREATSTEVEN L.
The sales associate was rude and the trucks cup holder was broken. She had an attitude from the moment I reached the counter.Marcia A.
Le client n'a pas laissé de commentaire.JYOTIRMAYA M.
Very nice and well manned staff. Was fast and helpful as well.Amanda T.
Only issue was after key drop the app to comment returned was not cooperating and I worried if it was acceptableLynn T.
great staff and rental experienceJEROME T.
I have not yet received my emailed receipt Please send ThanksFRANCES I.
Services supplémentaires à cet emplacement
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