Customer Reviews for U-Haul at Snow Rd

4 629 évaluations

5809 Stumph Rd   Parma Heights, OH 44130
(There is only 15 minute parking at this location please plan accordingly)

(440) 888-5104

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(440) 888-5104

5809 Stumph Rd
Parma Heights, OH 44130
(There is only 15 minute parking at this location please plan accordingly)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Some of the greatest people there

ANDREW C. 
Évaluation :
4

Nothing to add

Frank T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AJAY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CHRISTOPHER E. 
Évaluation :
5

Put a TV that works in your waiting room.

Chuck K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CENTILYA M. 
Évaluation :
5

Great people great experience

James F. 
Évaluation :
5

Enough employees to help your needs

DAMIAN F. 
Évaluation :
5

na

David R. 
Évaluation :
4

My biggest problem I had was the Phone system automatically transfering to the call center when I called the store and the center not being able to transfer me back to the store

Phil N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIC L. 
Évaluation :
5

The people where great and helpful!!!!!!!!!

JOHN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAAMSES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANITA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANORDO T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIOE M. 
Évaluation :
3

Vehicle wasn't parked where it said it would be. Was quite literally in the opposite side of the lot.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STUART E. 
Évaluation :
4

I didn't like that they don't pull the trucks around and get them ready for you. You have to pull the thing out of the window and defrost the truck before you can leave.

AMY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luann K. 
Évaluation :
3

Staff wasn't very friendly

SIMON A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JON J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY M. 
Évaluation :
5

Quick and easy rental...

Timothy V. 
Évaluation :
4

Focus on getting the customers needs processed. I was happy with the work done and the service, but the wait to be helped was an issue. In the end I was late for work because if that time ( ignoring the fact that I failed to plan). I was ignored by the staff that wasn't at the desk for about 10 minutes when they could have re-directed me immediately.

ERLING A. 
Évaluation :
3

The guys in the office are rude don't smile for shit don't know how to benice

MAROUN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew D. 
Évaluation :
5

The representative that assisted me had another customer who was waiting for equipment to come back. The representative called the person who currently had the equipment out and explained it was due back 10am... it was 11am at this time. The customer on phone was hard to deal with, apparently arguing over contract return time. The customer must have said they weren't aware, also that she uses the store often, and that it has never been issue in past the representative was very professional and graceful, explain that the contract indicates a return of 10am and that the customer agreed to the contract by signing. The representative, with the other customer in the store waiting for the equipment, asked how soon the lady could come back... the lady said she was in Cincinnati!! The representative was very professional, pleasant, and graceful throughout the telephone call. I teach prevention and management of disruptive behavior (deescallation) ... I complimented the representative on handling the call ... resisting the urge to become frustrated, hostile, threatening. Sadly, I didn't get her name, but she was one of only two ladies working at the facility on Stumpf Rd in Parama, Ohio. She did an amazing job with lady on phone and helped to find a solution with customer in the store, all while remains calm, professional and pleasant!!!

ERNEST S. 
Évaluation :
5

When I picked up and returned the trailer all of the costumer representative were awesome at their jobs

CARL E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRI N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN R. 
Évaluation :
1

Your employee Heather Allen ( I don't know for sure if this was her name, but it is the name that showed up on my rental paperwork at pick up that marked the gas and mileage for the truck) at this branch was so unprofessional and unnecessarily rude and downright disrespectful. She said and I quote as soon as I walk into the location before I could even reach the counter “ Oh this must be the kid who kept changing his pick up time who does he think he is” when I got to the counter she said “ I shouldn't even let you take this truck because you changed your pick up times” to which I replied “I changed it twice to available times that you had and I'm paying for it” then as she was getting the keys she said “ do you even know how to drive you better not mess up this truck. And incase you see there is a curb pulling out of here so don't hit it” I replied that “the license your is holding states that I am have a commercial drivers license and I drive bigger trucks than this everyday not that it was any of her business” then I asked about dropping it off overnight as the scheduler stated when I made the reservation and the instructions I received via the Uhal website for my specific rental that I can drop it off after hours just fallow the return instructions and steps sent to me via a link to my phone after booking the reservation. Heather said “no we don't have the staff in the morning to handle that so you can't bring it overnight you need to park it somewhere else and bring it after we open” I replied that their lack of staff should have nothing to do with the time I return the truck. Heather wasn't having it and told me that I am not allowed to bring it until the next day. This was the worst experience I have ever had with Uhal ever and we have used Uhal for all moving needs. This girl alone is enough to run the place out of business if she treats all the customers that way. I have no idea how she is still employed here and how the management turn a blind eye to her inexcusable behavior to a paying customer who didn't do nor say anything. This terrible treatment happened before I even reached the counter to pick up my rental. Next time I would rather overpay and rent a truck from Penske. Please terminate this employee as I'm sure she will drive away everyone else who comes to this establishment.

JAMES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RONALD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

THOMAS S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TYRESE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN J. 
Évaluation :
5

The staff was absolutely amazing, especially the gentleman who helped with the tow dolly.

BRANDON J. 
Évaluation :
5

Nothing! The service was excellent and the woman who helped me was wonderful. She was cheerful and professional and even though she was new she tried hard at her job to please. Very nice experience!

BRUCE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAQUANIK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRI M. 
Évaluation :
5

Everyone was GREAT at the location. What a great experience, all were friendly, personable and helpful

DAVID D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT G. 
Évaluation :
5

Check engine light was on and said gas cap was open.

BRENT Y. 
Évaluation :
5

Quick and easy return!

KIMBERLY T. 
Évaluation :
5

Very smooth process. Quick & easy. Thanks!

STEVEN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMIE K. 
Évaluation :
5

It would be nice to have a cleaner waiting area.

peggy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
5

Everyone was very pleasant and helped us immediately with an issue we had. Merci.

FRANCIS L. 
Évaluation :
5

Courteous and polite the entire staff was excellent. Thanks again for an outstanding experience!

JEREMY D. 
Évaluation :
5

I was scheduled to have a hitch installed which I had preordered and was on the way to the install appointment when I received a text that my parts weren't in. I was almost there so I went in and they had called another store who had the parts and were able to complete the install as scheduled. I give great Kudos to the team for going out of the way to get it done on time.

Nicholas M. 
Évaluation :
5

Nothing at the moment was a good job.

IGNACIO O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANUEL T. 
Évaluation :
1

Wait time was way to long, the person working did not understand his job, it took 45 minutes to rent a truck this is ridiculous.

ALYSSA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor G. 
Évaluation :
3

very slow at pick up time , need more help

ERIC M. 
Évaluation :
4

The windshield and windows need to be washed, made it difficult when the sun was going down. The return was very easy.

ANDY S. 
Évaluation :
5

Merci.

JEFFREY W. 
Évaluation :
5

he was very helpful and kind. He made the drop off easy. thank you.

MARK B. 
Évaluation :
2

My experience with this U-Haul location was a nightmare from the moment I set foot in the door on 10/12. First, Mark the GM did not enter my order/reservation properly. Ashley informed me almost immediately there was no order in system for trailer hitch, wiring package & installation of these items. I had made 2 previous trips in person to coordinate this, both with Ashley & then Mark. When I received the confirmation email for my order did not indicate the hitch & wiring packages were part of this order, I made certain to note in the comments section these were part of the order, as was installation at 10 AM. OBVIOUSLY NOBODY READ THIS NOTATION! Fortunately they had the parts, but could not install them for me for another couple hours. Problem was my plans had me departing for FL the following day, but I was delayed packing the trailer. to compound matters it was impossible to get in contact with this location for any updates as my call kept rolling over into automated call center system. When I was finally called back, Ashley acted as if there was no reason for concern and expressed zero empathy for my moving situation. I finally took possession of the trailer with hitch installed more than 3 hours later than what had been coordinated as best to my knowledge. My intent was to depart OH on 10/13, hotel reservations had been made for 10/13 & 10/14, and planned arrival in FL on 10/15. This entire debacle set me back and I had to make last minute alteration to my move due to the U-Haul miscommunication. This required me to cancel 2 hotel reservations, make new reservations for 1 day later, hence I arrived in FL a day later than planned. This would not have happened if Mark & Ashley had actually listened and were capable of any empathy for their customer. In addition, I only found out on Saturday 10/16 that the hitch & wiring were not rentals but I had purchased them. And to compound this matter, I waited 45 minutes for a return call from the Call Center hoping to coordinate my drop off for following day. While I did get a call back 45 minutes later, I ended up speaking with 4 different CS reps over a 20 minute period. Each of these 4 conversations had me starting from scratch as to what my need/request was, and TBH 2 reps were helpful but the other 2 were not. The communication was horrendous! I feel justified in claiming I should be provided some financial credit for this nightmare of an experience!

Gerald V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACHERY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JARED S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry D. 
Évaluation :
5

Excellent service and everything went so smooth. THANK you for taking great care of us

WILLIAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARVEY D. 
Évaluation :
4

Had me on my way in a few minutes.

russell H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
5

The women who dropped off and picked up the pods was very helpful and very nice Thank you!

Barbra M. 
Évaluation :
4

Reserved a 20 truck and received a 15 that sounded like it needs to be taken out to pasture. The only compensation we received was 0,15 off a mile, sort of disappointed in that. The staff however was very friendly and nice.

SARAH F. 
Évaluation :
4

Sales person was very helpful with my complaint of Roaches in the trailer. She made a note on my account. She also said they would bomb the trailer so the next person would not have the same issue.

Dawn E O. 
Évaluation :
4

quickness of handling transaction

DEYA J. 
Évaluation :
4

No one told me at pickup that the check engine light was on due to truck needing new gas cap, had to go back in and find out. Also, trailer light stayed on. Otherwise truck was clean and staff was great!

DIANE F. 
Évaluation :
5

Everyone was so nice and helpful. Overall great experience.

DAWN C. 
Évaluation :
1

Still waiting on a call back,have tried to call and no one picks up. They added an insurance cee on to my truck wheni said no. Was overcharged almost 200$! I've rented from Uhaul many times and never experienced that before

APRIL U. 
Évaluation :
5

Mark is an outstanding Mgr. Great job

CRYSTAL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN K. 
Évaluation :
5

General Mgr has exquisite Customer Service. Very knowledge and super friendly.

CRYSTAL H. 
Évaluation :
4

Very professional staff

IDA G. 
Évaluation :
5

Rien

george S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carl D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD Y. 
Évaluation :
3

Very upset. Made reservation to pick up at 6Am. My reservation stated that and was confirmed with uhaul rep a day before over the phone. However when I arrived at 6am to pick it up was not able to do so. Told I had to pick up at 9am when store opened and was not able to complete my move by losing those 3 hours. Will consider other options next time. Merci

DYLAN B. 
Évaluation :
5

One of your best locations for customer service and professionalism. Your other stores on the east side absolutely SUCK !!! I'll always use this location going forward.

RALPH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale R. 
Évaluation :
4

Remote pickup was terrible. It took 30 minutes of my rental time to wait for “approval” from an online chat and when I called customer service it was a 64 minute wait. I inputted credit card in advance as well as driver info and license, and we still had to retake pictures of the license twice that morning. It added an insane amount of stress to an already stressful moving day as I waited for 30 minutes for this “approval” to get the keys to the truck as we waited next to the truck. Drop off went great with an actual person.

Richard M. 
Évaluation :
5

Rien

MICHAEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dave H. 
Évaluation :
5

This is 23 miles from the location I chose and only got notified the night before. Was not convenient and had to drive about 40 extra miles to make i work

JEFFERY K. 
Évaluation :
3

Price and installation were great. However I had two problems with customer service. First time I drove 25 minutes only to be told that the hitch was not available and I would have to reschedule. I was told that someone called me the day beforeâ€"No one ever called. Second time I left my car for the day and was told someone would call when it was doneâ€"no one ever called.

Robert D. 
Non les évaluations ont été soumises pour cet établissement.

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