Customer service was not great. Diane working front desk was very rude.
Elvis C.Customer Reviews for U-Haul at Snow Rd
Testimonials From Recent Customers
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Had to have the truck back in 4 hours because of no staffing to get it ready for next day. I did mot even get all my move done due to the time limit. Next time ill go elsewhere. I was not told this when i first rented this online that i was restricted to the time i gave. I thought i could bring it back later until i got there, then i had no choice but to take it.
Linda R.The biggest problem with u-haul is the customer service. Calling the customer service for help is a joke! You wait for hours. My husband was broken down on the side of the road with the truck waiting for help but the customer service takes so long. They also messed up the time for us to return the truck. I had to go through customer service three times, the last time including an hour of waiting for an answer, just to get it fixed.
Michael P.The truck was very dirty and smelled like marijuana. It appeared to have not been cleaned recently.
Courtney N.consistent every time we rent from this location
Thomas S.I loved that the truck I drove was smooth and the customer service was awesome definitely renting from them again.
Kassandra T.Truck I reserved was not there. Had to take a larger truck that got poorer fuel mileage.
ronald N.We filled out the application on line to reserve the equipment. When we got to the location we repeated the entire process and were asked to provide a phone number of someone who could verify that we were who we said we were. What the heck! You had our state drivers license with a photo. Very strange request, and why was it not on the on line app?
Janet B.The trailer leaked and damaged some of our items
Tamberlee H.Quality hitch and installation. They had to cut out a small section of the back bumper and it looks excellent. Very happy with the quality off service.
Robert H.was easyto rent and freindly staff, will rent again from them !!
Jim H.Very helpful people. Clean van. Easy rental online. Awesome!
Jeffrey Z.Rude staff, very busy talking to each other....couldn't even get anyone's attention ! Then acted like they were being bothered when they had to sign my rental in or out....
Kelly S.Later closing hours
GEROLD D.Get some people that read gas meter correctly I filled up at gas station all the way on F and was charged 6 bucks for a gallon unfortunately
CHRISTOPHER M.They gave my truck to someone else and told me they didn't have anymore in stock
Michael T.Poor people skills at desk rude
Michael B.All was good
JAMES B.The staff was so nice and polite, and very helpful?
Barbara G.Just to have card reader work.
Patricia G.Accused me of damages to the truck.. turns out they didn't inspect it. Took over 30 minutes to sort out. They charged me 3x what the cost was and still haven't received it back
Socrates I.Add more employees for returns. Some confusion when I returned the rental
Kim L.The agent was very rude and unfriendly. My request on line was to have a equipment and furniture dolly , after I got home none was thier. The truck was shaking all the way to the location on top to that they charge me 20 for after hours service
Adil L.The app is terrible, absolute waste of time. I have never been so frustrated
James N.Les was working there wasn't helpful..
Angel C.Very efficient. No improvement necessary.
Steven G.the only dissapointment i had was i only drove 15 miles and filled gas tank with 3,2 gallons of fuel as required to return i find it hard to believe the van only gets 5 miles to gallon but employees were great and being able to get van on a pretty short notice i was pleased with but 5 miles per gallon does not seem realistic
Jerome T.I needed to extend my rental time-frame and they got that all set up without a hitch. The entire store is Great at customer service!!
TIFFANY W.Quick drop off. Less than 5 minutes. Great
daryl S.Great agents easy process
LONNIE C.great people and great processes that make renting items easy to both pick up an return.
JEFFREY J.Nothing. The customer service was exceptional!
JENIFER O.Quick and easy return. Helpful, friendly personnel. Excellent return experience.
Brian H.Service lady was great signing in and out.
Eleanor J.They were so nice at this location and made everything quick after a long day! I would recommend this location to anyone in the Cleveland area!
Elly D.Gear shift was sticky, hard to manuever
Joseph K.Fuckem
Daqwan M.Not have just one person work by themselves so they're less stressed.
Aaron M.Great customer service and care for jy needs. Mark and hus team are great i would always recommend this location. Thx mark for making my life easier..rich oblak
richard R.Everything went well with the personnel and the equipment. Great job! Thanks
DENNIS S.Merci!
JOHN A.Took a while to check in. Seemed a bit understaffed but it was a Sunday. Staff was courteous and professional.
Craig B.See comments above
PAMELA S.Availability of furniture dollys, not sure why almost no locations have them l
Jonathan O.Nothing. I had an excellent experience
Gregory M.