Used the app, it was really frustrating. Slow, glitchy, etc. I paid for 24 furniture blankets and received six. I was too busy moving stuff to call and complain and since I never actually saw any person, nor did the app have a place to mention that, I didn't know how to solve the issue. We did call before picking up in order to move our time due to a thunderstorm coming in, staff was friendly and helpful for that.Evan B.
Customer Reviews for U-Haul at Spruce Hills
Pour nous contacter
Bettendorf, IA 52722
(@ I-74corner of Spruce Hills Drive & Utica Ridge Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Joan G.
This location has always been excellent for me.Jeff G.
Lymicael was great. Very personablepeter P.
Le client n'a pas laissé de commentaire.ABBY E.
Le client n'a pas laissé de commentaire.Joey M.
I have already recommended this location to a friendJohn W.
I dropped the trailer off the night before it was due back and was charged an extra day fee.Sherwood B.
Le client n'a pas laissé de commentaire.Miriam L.
Le client n'a pas laissé de commentaire.mark D.
When picking vehicle up agent found a better rate and applied it. Save a few extra dollars. Greatly appreciated!SCOTT S.
The problem I had was with the initial reservation. I reserved a 5X8 Trailer a month in advance and was not able to get one. I had to use a 4X8 trailer and was not able to fit all the items I wanted to haul. I also had to travel further just to pick the trailer up, with gas at $5 a gallon that's a big deal.David R.
I did a drop off after hours here. Did not go into the storeamy B.
Le client n'a pas laissé de commentaire.James S.
Communicate, pay attention to your orders. Stop cancelling peoples rentals. I will NEVER use uhaul again. Your customer service is shit! Your places are shit! The ONLY reason you guys are still in business is because you are it. Honestly it's disgusting the way you all treat people.jeniffer S.
Truck was very dirty. Associate told us they didn't have time to clean the truck. The windshield was covered in bugs. Then when they went to hook up the car dolly, the brake lights were out and instead of giving me a different one, it took them one hour to service it before I was able to take off. They also changed my pickup location from Illinois to Iowa less than 24 hours before my pickup time. No one called to confirm this. If I hadn't checked online I would have had no idea. I paid for roadside help which included dolly assist, and then was charged an additional $20 for dolly load assistance.Kathy K.
Le client n'a pas laissé de commentaire.Josh G.
You were amazing. Thank youMary W.
Excellent service à la clientèle. Le personnel était amical et serviable.Greg D.
Le client n'a pas laissé de commentaire.charles M.
The people in Bettendorf are working very hard. They are efficient, polite, and knowledgeable. They are very busy. Doesn't look like they get much downtime and there is a rugged look to the business.Clifford C.
Le client n'a pas laissé de commentaire.Tim M.
Le client n'a pas laissé de commentaire.Chris S.
Great customer service and very easy and convenient after hours drop off.Brian M.
The staff answering the main online were however rude, unprofessional and condescending. A very unpleasant experience with those individuals.Patricia C.
Drop off process was simple and staff was courteous. I only had one issue not related to drop off site. When offered a discount to drop off truck at a different location, it seemed like a great deal. Then I was charged the additional mileage as I had to drive 40 miles to new location. Adjust the program to account for that.Darren R.
Le client n'a pas laissé de commentaire.Jeffrey C.
Le client n'a pas laissé de commentaire.RANDY W.
Chris was fantastic!stephen H.
Le client n'a pas laissé de commentaire.Jake N.
Le client n'a pas laissé de commentaire.Henry M.
Staff was great and so was the truck thanks!Joe P.
Rebecca was amazing in helping get me setup for this rental. She was patient and very knowledgeable about the details of using the uhaul app and how to return the truck. I will use this location in the future. Thank you, Rebecca!lucas R.
The windshield was covered with bugs and should have been cleaned for the next customer (me) and the back of the van could have been swept out. Other than the experience was great.Lisa P.
Speed up check out process.James L.
Le client n'a pas laissé de commentaire.Susan G.
Le client n'a pas laissé de commentaire.Austin W.
I was charged a higher amount than what I was supposed to be charged.Marc C.
Equipment was easy to pick up and worked well for our long journey.Aaron K.
The mobile pick-up/check-in process did not work at all. Do not list it as an option if it does not work.Cameron G.
Le client n'a pas laissé de commentaire.Chuck M.
The mobile check in/ return is the worst thing I've ever used.Shawn H.
Le client n'a pas laissé de commentaire.Jon G.
Le client n'a pas laissé de commentaire.Charles C.
Friendly, easy drop off, and fastchris B.
The last truck that I rented from U-Haul at spruce hills had mud splattered on the sides and mud on the floorboards on the driver side of the cabin. I stated that the vehicle was not clean enough for another family to rent and was charged a cleaning fee. I don't feel this is fair because I picked the vehicle up in this condition and I don't think I should have to pay to clean someone else's mess.KIMBERLY S.
The seat would not move forward so I had to sit up and use my toe to drive. Luckily I didn't have far to go but it was a pain in the ass.Cathy L.
Le client n'a pas laissé de commentaire.Brianna C.
The crew was very helpful and dedicated to my experience a favorable one. Thanks, will be back again.Kirk M.
Le client n'a pas laissé de commentaire.ABDUL M.
Have the trailer ready as reserved.Kurt T.
Le client n'a pas laissé de commentaire.David C.
Le client n'a pas laissé de commentaire.Alexander H.
Le client n'a pas laissé de commentaire.Murlaine M.
Lady at pickup location was inconvenienced according to her attitude by having to get the trailer ready for me since they apparently are not as easy to rent as a truck would be. I arrived at my scheduled pickup time, took approx 45 minutes to get the trailer.Brandon D.
I didn't have a chance to get credit for the gas I had to put in the tank. The miles credit was fine but I had to put gas in for uhaulKevn P.
Friendly, helpful staffDAVID B.
Le client n'a pas laissé de commentaire.Ken J.
When dropping off equipment there was some conversation amongst employees about borrowing cars, getting food etc. These are best done in the break room or back office and not bothering the employee who is helping customers. The employee helping me handled it well and kept working on my return but its still not professsional.Charles G.
My rental was great. The agent, Rebecca Guinn, who helped me was excellent! She answered all my questions, was fast and efficient. My return was also done quickly, with no problems. I will definitely use this site again when needed!Carol M.
Le client n'a pas laissé de commentaire.Michael S.
After I left from picking up my Uhaul I had a friend request on Facebook from someone I didn't know but after thinking about it, it was the worker that checked me helped me! I went to go look again today to confirm it was him and it's deleted! I'm pretty positive it was him. I don't like being stocked after service through a business.linsey B.
Location Attempted DOUBLE BILLING. Second charge tried to process 25 April 2022 and was caught by my banks Fraud Alert. This is NOT acceptable!Ernie W.
Tight parking spaces, not much room to leave your auto there while renting vehicle!Ginette R.
Le client n'a pas laissé de commentaire.Phil L.
Le client n'a pas laissé de commentaire.Lance W.
Le client n'a pas laissé de commentaire.JENNIE G.
Great service! Thanks!!CHAD D.
Le client n'a pas laissé de commentaire.Regina F.
Mileage was rounded down at pickup, was exact on check in, was charged for an extra 8/10 of a mileGregory H.
Great serviceMichael K.
Always rent from this location. Courteous, friendly and knowledgeable staff. In and out with no hasslesSTEVEN S.
Le service a été excellent. Your representative was knowledgeable and efficient.Jan K.
Le client n'a pas laissé de commentaire.Timothy S.
Le client n'a pas laissé de commentaire.David R.
Le client n'a pas laissé de commentaire.Courtney M.
Parking lot is a little tight, but the location does not allow room for expansion.Rob E.
Had a 9:00 am appointment for pick-up. there were 5 people ahead of me and only one employee. The whole check in process takes too long. You need to try to streamline so people aren't just standing around.Robert M.
Le client n'a pas laissé de commentaire.Rachel M.
Le client n'a pas laissé de commentaire.Vicki S.
Le client n'a pas laissé de commentaire.David C.
Le client n'a pas laissé de commentaire.Jenniferq W.
I was very offended when trying to pay for my reservation the gentleman at the counter was saying he like titties and excuse for this dicks! I tried to speak to a supervisor and all I got was yeah we tell him to not do this. No I'm sorry about that or anything! This guy also didn't take me to where the truck was located. Just handed me a key and said it's outside. Is this really how you do buisness!?!?!?Chris S.
Service was greatDaniel R.
Le client n'a pas laissé de commentaire.Mike V.
Great jobPaul B.
Le client n'a pas laissé de commentaire.Tom C.
Place a plywood in rear under the rubber mat so you can move furniture in van to position it .Kevin B.
Le client n'a pas laissé de commentaire.James C.
The lights on the trailer didn't work properly and I believe I was over charged.Josh G.
From booking to drop off it was perfect.MICHAEL G.
Le client n'a pas laissé de commentaire.Connie W.
Le client n'a pas laissé de commentaire.Damon G.
I don't understand why I have to pay mileage and bring back the vehicle full. There should be a discount when you refill the truck.Stephanie W.
Clean inside dashboard and windshield.kevin K.
Can't think of anything.Raymond W.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.Ernie W.
Le client n'a pas laissé de commentaire.adosi F.
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