Customer Reviews for U-Haul at Sudley Rd

6 215 évaluations

8004 Sudley Rd   Manassas, VA 20109
(S Of Rt 66 On 234)

(703) 361-4701

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(703) 361-4701

8004 Sudley Rd
Manassas, VA 20109
(S Of Rt 66 On 234)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Efficient, to the point, easy and helpful.

Rowena M. 
Évaluation :
5

Thanks for the great customer service and for hooking the trailer up to our vehicle.

JESUSHARIEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELSRECKO S. 
Évaluation :
2

The vehicle rented to us was not in good condition. It worried me the entire time that we were going to break down. The engine was making so many different noises. It was extremely unacceptable that this vehicle was rented out in this condition.

JOHNATHAN C. 
Évaluation :
5

Pleasant staff that handled the customers in a timely and friendly manner. I've used this location multiple times and will continue to do so.

MARTINLEE M. 
Évaluation :
5

hi all friends go to this store nice costomar service i invites all iam so happy rate also gud thank you

GANESH T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
4

1. Please walk me out to the precise truck. Don't just tell me it's over there. 2. Please advise me that the truck already has a padlock, so that I don't have to buy one. Seems like the sales rep knew why I was buying a lock (to lock the truck), but the truck already has one. Additionally, the sales rep did not know why there were 2 keys; one was for the ignition and the other was for the pad lock. Please know what you are renting.

Jee V. 
Évaluation :
5

Team was awesome, did it all perfectly.

CHRISTOPHERK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETERSHEK L. 
Évaluation :
5

The location was convenient, the equipment needed was available and in excellent condition, and the staff was friendly and knowledgeable. Merci.

Tonya C. 
Évaluation :
5

Very professional and helpful. Appreciate the help from Billy, and from the other young man that was in the office that day.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASONEDWARD T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELTHIEN V. 
Évaluation :
5

Great location and great service

Edward K. 
Évaluation :
5

Nothing, just keep up the great service. Staff was professional, got me in the reserved truck quickly and the return process went smoothly.

KEVINLAMAR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIJAYPALREDDY V. 
Évaluation :
5

I hope one doesn't need to upload DL information every time we rent though.

Godwin A. 
Évaluation :
4

I'm not sure if this reflects upon this specific location as trucks come from everywhere-I did the mobile checkout where I had to confirm damage on the truck thinking it would be faster. I could not really see the supplied images of the truck (it said to use landscape mode, but the page wouldn't reorient when flipped...but they would have been too small that way anyway without being able to download). There were hardly any "X" stickers on the truck, which had an incredible amount of scratches and dents that I didn't want to be held accountable for. The gas gauge didn't match the gas on record either. One of the tires is slashed as well. I would definitely never use mobile check out again, I wasn't timing it but I think it took me 30 minutes of writing notes and taking pictures of damage of a truck that isn't even mine, which was pretty ridiculous. The staff here was very nice during my very limited interactions with them. Returning the truck took just a couple of minutes, and that's only because someone pulled in right before me with a return.

James R. 
Évaluation :
4

Uhaul.com/share didn't work.

JOHNRANDALL D. 
Évaluation :
4

The process of obtaining the rental vehicle, in store, was not good. When we finally got the key, tried to start the vehicle but were not told about having to push the brake and pull the key out a bit. Had to wait to get someone to show us how to do it. Dropping off was a great experience and the gentleman who helped me was very kind and respectful!

Kerry D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARONELIZABETH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHANROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bret C. 
Évaluation :
5

Truck did have a sweat odor

ROCIOAMELIA Q. 
Évaluation :
5

Good customer service

VALERIAALEJANDRA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELACOLLEEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTJOHN L. 
Évaluation :
5

Very good service costumer good guys they help you in everything I recommend this location thanks you guys for good service ⭐️⭐️⭐️⭐️⭐️

ROBERTOCARLOS Q. 
Évaluation :
5

In and out in no time, get new van, so very easy, get people to work with

ANTHONYQ H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXSISCHANELL M. 
Évaluation :
2

Was told that I could not unhook or hook back the trailer that I rented and it would need to be done by U-Haul. If that is so then why are there pictures and instructions on the back of the truck showing how to do this?

ANTHONY R. 
Évaluation :
3

1/2 tank of gas is worth more than a 10$ reimbursement. Come on, your a million dollar company nickel and dining your customers.

Kyle W. 
Évaluation :
5

Van was pretty much brand new. Rode excellent. The seats are great for anyone who has back issues.

PATRICIAANN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTMURRAY H. 
Évaluation :
4

The equipment was cleaned but it smelled bad. I used a ton of Lysol spray to kill (attempt to) kill the odor. The seats could've used a bit of cleaning off but I threw something over it. Chris went out of his way to help me and the other gentleman was nice as well; I didn't expect the great customer service from these two. This is the primary reason for the high rating. In spite of what's going on, they were handling the customers (sometimes it was busy) very well.

ROLANDA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATALIECARMEN R. 
Évaluation :
3

Your check in representative needs to be a bit less "robotic". I realize Sunday afternoon is a busy time for returns, but a bit more personality would have been nice. Did not get a "Thank You for renting with us" or anything near that....just "You're all set, see ya"

THOMASEDWARD E. 
Évaluation :
3

The location is directly off of a very busy street. The parking lot has very little customer parking. With that said, the personnel was very prompt with receiving our rental equipment. Just be prepared to possibly park your vehicle next door at the Wendy's.

Lateish M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lester A. 
Évaluation :
5

They make U-Haul look like a decent company. Highly recommend

Nathan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHERLESTE K. 
Évaluation :
5

Really easy process from check out to check in.

ROBERTJAMES G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas H. 
Évaluation :
5

while driving and accelerating the truck it gave big sound which caused the truck to consume more gas. AC has issue too.

MUHAMMADABID F. 
Évaluation :
3

I asked your rep ( Billy i believe was his name) for an 2 hour delay on the return. HE said he couldn't do it as it was rented and he was out of that size trailer. There was another on there when I returned it. I'm confident he could have provide me this exception. I will chose another return location in the future.

Gerard B. 
Évaluation :
5

The personal check in function AFTER hours drop off is Totally ***** !!!!! IN CASE YOU DID NOT HEAR ME - THE AFTER HOURS DROP OFF Through THE UHAUL WEB SIGHT IS Totally ******! I welcome a call so that I might explain and fully express how totally ****** IT IS. I spent 20 years in corporate marketing and customer relations an have yet to find a web function that is more worthless or more ******. Please call me. I waited over 2 hours to get a code sent to my email. I could literally **** a better customer service portal for returning a truck than this garbage. I have used UHaul for over 10 years and have great personal and professional relationships with the staff - no problem. The corporate level and web services are worse THAN USELESS. Useless would leave me with nothing and I can deal with that. The corporate web portal leaves me with PAIN and wastes my time. Over 2 hours to get a code? WTF. Please, I beg you - call me 571 330 0810. I have no idea who put this web portal together but a monkey with a missing frontal lobe would have done better. If you gave even half a shit about your customers you would have tested this in real world conditions and fixed it. After trying to log in the truck I rented for over an hour, I gave up and went home. And my reward for over and hour of work is now having to PAY YOU 20 $. Oh how I wish someone from corporate had the balls to stand up and take responsibility for this steaming pile of dung you call customer service. I have a real business and stand behind what I do and take responsibility when things do not work correct.

CHRISTOPHER STEV B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHANNAHHOPE M. 
Évaluation :
5

The location itself is great. The website you are required to use to return equipment after hours, however, could use some work. It took 30 minutes to upload pictures because the website wasn't cooperating. Two other customers were there at the same time having the same issues.

MICHELLELYNN S. 
Évaluation :
5

They offer great customer service. A customer didn't have a reservation for a pickup truck and this location had none. The representative checked the next nearest location and reserved the truck for the customer. That is great customer service.

THELMASMITH C. 
Évaluation :
5

It was easy and pleasant experience from getting my truck to returning it.

Edwin S. 
Évaluation :
5

The last customer that rented the truck smoked in the truck. Smoking in rentals should be strictly prohibited .

Mohammad R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATALIE B. 
Évaluation :
5

Opened on time. Cargo van was ready and waiting. It was clean and drove very well. Friendly and knowledgeable staff.

COLINTHOMAS M. 
Évaluation :
5

The location was great and the people were friendly. Clean, organized and efficient. I was in and out of the drop-off in no time.

David A. 
Évaluation :
5

Make clear the impact of picking up and dropping off on time. For most it's just an estimate so unlike a rental car where there is a daily rate, the u-haul trucks should be based on the same.

Kevin S. 
Évaluation :
5

Don't double charge me after moving my pick up location.

CATHERINETREMBAC H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREALYNELLE K. 
Évaluation :
4

can't improve as location is space constrained

Robert V. 
Évaluation :
5

Great service. Tried to use the self-pickup via the phone app - did not work. Much better to just have a person help you- it was great to have them help me live. Need to work on the app process. Suggest a pre-registration prior to being allowed to remotely pick up vehicle. Too much personal information being transmitted (DL, Passport, photos, etc.). Especially when it doesn't work; where did my info go?

Timothy H. 
Évaluation :
5

Employees were polite and friendly. Everything was ready to go when we got there. All in all, an enjoyable experience.

RAYLEROY K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Morgan F. 
Évaluation :
2

I made online reservations and total I pad (excluding extra mileage which I knew about) was more than the online price. Ensure online system reflects accurate pricing. I made no changes at time of pickup. The UHaul staff member at pickup was NOT personable, NOT friendly, and just NOT enjoyable to deal with. I know COVID has impacted hiring but you need to do something to improve your staff attitude. No parking at location to leave my car. Should have stated that when I made my reservation. I was told to leave my car in the Giant shopping center across a 6 lane very busy roadway! Drop-off staff was wonderful. Very friendly, personable and easy to deal with. He explained the extra mileage, asked about the my moving experience, etc. An excellent return!

Christopher R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETHJOSEPH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JETHO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIELMARK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl T. 
Évaluation :
1

Rude employees everywhere especially in laurel

KAREEMRAOUF H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

GERRYLAGRONE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESALYNN H. 
Évaluation :
5

Reservation, Pick up, Drop off -- has gotten even easier than last time I rented. Pleasant, professional staff

ROBERTLOUIS SUCY W. 
Évaluation :
5

Everything was good

CYNTHIALORRAINE W. 
Évaluation :
5

equipement was perfect

clarence G. 
Évaluation :
5

Not a thing. I was dreading the moving experience and the whole truck rental process went very smoothly. There was someone ahead of us in check in but their transaction went very quickly as did out. The employee who took care of us was very professional, courteous and friendly. The same for the return, same employee. A really good experience.

NANCYSHARON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISANDRO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TEODOROREDONDO M. 
Évaluation :
1

First. The self pick up didn't work because it took too long to get an approval. The additional person verifying never worked. (The phone never rang at the persons house. Maybe try to get your phone number off the blacklist???). We waited until 9am(about 40 minutes) to see the actual person. He acted as if I've done something wrong and couldn't pick up the car myself. No apologies for why and how It didn't work out. Extremely unfriendly rude and hot-tempered. I'm truly not sure what made him so worked up about me telling him the verifying call never came through. This kind of person shouldn't be working at such industry. Truck rental was just fine. I am still puzzled by the agent's behavior.

Sang K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANIELLEMARIE L. 
Évaluation :
5

I had an excellent experience. The employees at this location clearly explained all of the terms to me and were great at answering my questions.

JOHNJOSEPH W. 
Évaluation :
5

Bien

FREDERICK U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP W. 
Évaluation :
5

Very helpful staff!

BARTLEY R. 
Évaluation :
5

Bill was great

MANOJ S. 
Évaluation :
5

The manager, Billy, is excellent.

STEPHENRON M. 
Évaluation :
3

they do not have parking for customers.

Juan Z. 
Évaluation :
5

No need for improvements, working out for you very well.

MICHAELLLOYD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADEN H. 
Évaluation :
4

very good service

DARLENEJANE D. 
Évaluation :
5

Did a good job keep it up

LINDALOUISE S. 
Évaluation :
5

Excellent customer service and the General Manager was very personable and helpful. Quick and easy to do business with you guys. Very pleased.

EDWINNCLAYTON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THERESAANN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHEILASYLVIA W. 
Évaluation :
3

Workers were friendly & helpful! The app is an absolute nightmare!!!!!!!! Please fix it!

MELANIEDENISE L. 
Évaluation :
5

We have had numerous, great interactions and experiences with this location.

MARKROY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMESGRIMM W. 
Non les évaluations ont été soumises pour cet établissement.

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