Évaluations des clients U-Haul at Tully Rd

Did not get the uhaul for about an hour. Nobody was there at the counter to help and there was no explanation for this whatsoever. Customers were just left waiting. I also asked that the card on file be charged and not my friend's. Called ahead and talked to two different people to confirm this and it still did not happen properly! Really horrible location and experience. Will not return or recommend to anyone whatsoever

Nauseating paint Oder in the van.

Owner of place is absolutely horrible. Zero help. When asked how to lower price he said wt ru gona do about it? When given the key he just told us look for the truck. Got mad wen we couldnt find it bexoz he didnt give us the right instructions of the letters of the truck parking space. Never again!

Using the app contactless was the best and easiest experience ever!

Less waiting holds/wait time for phone service to teach+talk to your agents. Keep up great work with emergency road service. Very efficient!

The guys at the shop were helpful and courteous. They went above and beyond in their service.

Good customer service

Customer service was great. However, pick up took far longer than expected. I checked in online the night before, arrived 30 minutes early and then stood in line for an hour before even reaching the counter.

I am very dissatisfied with my return experience. I returned my equipment after-hours, therefore I had to do the online check in. Little did I know, that whoever helped me out misspelled my last name. Therefore, I had to call Uhaul customer service, which had me on hold for 40 minutes!! Unacceptable wait time for after hours help. U haul should have more options available to look up my contract.

This was a great experience. The girl who helped me check the truck out was fast and efficient. Alfredo helped me check it back in and had great customer service. Will recommend this uhaul.

Knowledgeable, fast, and friendly customer service.

Everyone was more then helpful

The staff members at both U-Haul locations were very polite and helpful to me and I feel that the next and all future customers will received the first hand and good attention that I received from the professional staff at U-Haul, Thanks to all very much.

This truck was broken and I was fully charged after being stuck at the gas station for over 30 min. Won't be back thanks for offering me 5$ off I'll be leaving a Yelp on my elite account later this week !!!

The same

The service was commendable. Quick and trouble free. I really liked that fact that we were able to return the truck even after hours. Prices are reasonable. And they had everything you need for moving (boxes, mattress covers, etc.) at a better price than Lowes and Home Depot! Thank you!

I believe it was Minh who helped us. He was very helpful. Explained all charges and details very well. 5 stars for sure

Good service.

The lady at the front desk handled my credit card back to me with two hands. For a second, I thought I was back in Taiwan. I love the extra effort!! Very cool

I'm going to said everything wast great with the trailer I rent, but it will be more great if they have a dump trailer with more capacity of load.

Initial Meter reading was wrongly put on file. As a result had to pay extra for 15 miles which I dint drive.

Your Senter Rd location rocks, competent and friendly staff, good equipment availability, highly recommend. Pay those guys a bonus!

Good location and lots of room, but there was no lighting in the lot for returns after hours. Someone may have just forgotten to flip the switch.

All good.

The truck is advertised in huge letters with $19.95. At the end I had to pay for six hours some $150.-. The advertising is misleading.

Lady was quick and nice.

Excellent customer service Awesome crew

The one person there was alone but she was doing an amazing job. She was back n forth helping one after another customer and not skipping a beat..

Staff were fast, courteous, and efficient. Able to answer all my questions without hesitation.

Provide some Lower rate help/options during check in.

crowded parking lot and the computers went out

Help nonprofits with a discounted rate for serving the community.

This place came to my rescue. We were set to have movers take our stuff from Hollister to Santa Rosa but they bailed literally last minute where it was really late to call anyone in my area for a rental truck. Tully Uhaul saved my ass and my families as they had a truck available. Thank you so much for being our 5 star service provider.

Long wait to check-in and get my vehicle. Only one person was servicing everyone and of course, everyone shows up in the morning. Was a bit stressed because I got my truck about 45 minutes after I expected and the movers were kept waiting and they were on the clock

excellent service I was in and out in under 10 minutes both on pick up and drop off

Staff were prompt, professional and friendly. I had excellent customer service experience here.

Great customer service skills of the lady.

Give the person behind the register a raise.

the process was very simple and easy!! Check in was simple and return was fast in and out!!

So much overpriced Price they shown: truck($19.95)+ insurance($14) The price I actually paid after 26miles driving: $84 Wth

Great customer service

Thank you for everything, they had my truck so fast and clean

I like the Chevy van's more than the Fords. Very nice vehicle. There was a T shirt left in the back but it was hard to see since it was black. Other than that good to go. It'd be nice to have the key walked out to the vehicle for online check out because I would have like to avoid going inside...

Trang chau, Is very friendly, professional, helpful and very knowledgeable. I'd definitely Patronize this business and refer friends and family to this u-haul location.

Outside of pickup needed to be washed

These are excellent they did great job

As always, I had a great experience. Staff and equipment get gold stars. One thing odd was the photo links on the damage verification had photos of a different trailer. The paint on the photos had a different image than the one I rented and the license plates did not match. It did not impact my very positive experience. Thank you.