Customer Reviews for U-Haul at West 7th

7357 évaluations

2150 W 7th Ave   Eugene, OR 97402
(Customer parking available across the street at the Big Y)

(541) 686-1755

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(541) 686-1755

2150 W 7th Ave
Eugene, OR 97402
(Customer parking available across the street at the Big Y)

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

They checked my truck in really quick and I was out of there in a minute

Robert R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Edwardo R. 
Évaluation :
5

Not a thing!! This is our go-to location!

William L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol S. 
Évaluation :
2

The guy who was working was angry and not very customer friendly. He must of been having a bad day but he needs to work his customer service skills. The uhaul I rented was a 10ft small truck. the paper work said the gas gauge was at half tank and it was pretty much a quarter tank. I had to put 15$ in it which got it into 3/4s tank.i should have been reimbursed a bot for putting more gas in it. the cab of the Uhaul still had trash in it that I ended up cleaning up.

garrett W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
1

The tail lights were completely out blinkers didn't work

Tera R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda F. 
Évaluation :
5

I had to make multiple changes to the reservation, and had lots of questions. Every person I interacted with was friendly, professional, and helpful. Moving is stressful, and I appreciate the Uhaul team, very much, for making it a bit less so.

tiffany H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime D. 
Évaluation :
4

The people running the store are nice and the equipment was all as I expected. The service was easy and well-priced. The only problem I can see with this location is that you don't have a place for your customers to park their personal vehicles. U-HAUL COMPANY OWNERS NEED TO FIGURE OUT A WAY TO GET SOME PARKING SPACE NEARBY THIS STORE. Even if it has to be a couple blocks away, that would be fine. There are sidewalks for that. Not having customer parking space is the only reason I can't give it an 'excellent' rating.

Chapin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas H. 
Évaluation :
5

Great team and great service!!!

Ryan T. 
Évaluation :
5

Great staff. Professional, helpful.

Carl W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna B. 
Évaluation :
5

Best drop off experience ever. I pulled up. He looked up my equipment id on his portable device. Asked how the trip went and if there were any problems. Told me to wait while he disconnected the tow dolly and thanked me for using Uhaul. I never even got out of the truck.

KEVIN D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bailey P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myrna R. 
Évaluation :
5

The only issue we had was that the gas gauge on one of the trucks did not register correctly. The staff was wonderful about working with us, which is why I highly recommend this facility. You can tell the most about a company when something goes wrong. The company who works with the customer is the company who gets repeat business!

Deborah A. 
Évaluation :
2

Staff were not friendly. Didn't provide a lot of info. Never answer the phone. Also, waaaaay overpriced!

naomi W. 
Évaluation :
5

The guy at the counter was rude and asked me to wear my mask properly. I'm 42 yrs old and don't need someone to give me a lesson on how to wear a mask. I was wearing it before I even entering the store and it was covering my mouth and most my nose.

JOSEPH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madelyn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
3

The only issue is I think the rate per mile is high

Regina L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian G. 
Évaluation :
5

The process was very simple and convenient from reserving online to picking up the truck. Returning the truck was simple as well. The staff was courteous and friendly.

Dietrich M. 
Évaluation :
5

All employees were very polite, virtuous and effficient.

Christine R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
1

Not happy with our over all U-Haul experience and will never use U-Haul again due to constant truck re location and rescheduling 2 days before moving out of state! Certain locations were very helpful with picking up trucks but overall very disappointed with U-Haul and we will warn others to use a different moving company in the future.

Anna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grant R. 
Évaluation :
5

Helpful and pleasant :)

Joni G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TRUMAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiana D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip L. 
Évaluation :
3

I would say all the fees that came along with everything. I paid 20 $for the u haul truck but I paid some environmental fee .. ? some vehicle license recovery fee for what I don't know ?? Because I had my license..another almost 39,00 $ for another rental charge. And I also put gas in... For 35miles I paid 71,00 $ I don't get it?? I feel that is steep!!! I only used the truck for 3 hrs. I think price wise you have to be fair!!?

Annastacia Y. 
Évaluation :
5

Can't really think of anything. Pierce was excellent and gave awesome customer service! Merci.

Rich H. 
Évaluation :
5

Very friendly and and helpful. Display area and yard clean.

JAMES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pam M. 
Évaluation :
5

Great service, very clean equipment, convenient location. This team is always performing at the best level. Fortement recommandé!

Ryan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina K. 
Évaluation :
5

Prompt, clean, easy

CHRISTINE M. 
Évaluation :
5

I am very happy with the truck I rented today, It's condition, it's cleanliness and the service was all very good and fast. Thank You very much. Patrick m. Stack (541) 232-0196

Patrick S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Can't think of a thing... Everything was great!

paula L. 
Évaluation :
2

I have rented MANY times, as this is a business function I provide to my clients. The manager forgot to put my equipment into the truck and I had to go back into town. My staff were waiting (paid) and about 1 1/2 hours were waisted, which meant I had to move in the dark, which I HATE to do. The manager was extremely rude, said that there was NO ONE HIGHER THAN HIM when I asked to speak to his supervisor. He would not give me a name to complain. IT IS NOT ACCEPTABLE. I will never use your services again. He did take off the rental fee of the dolly and the pads.

Kimberly K. 
Évaluation :
4

My favorite U-Haul location in the Eugene/Springfield area.

Randy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORY M. 
Évaluation :
5

Helpful staff, smooth transaction, great equipment.

Gary D. 
Évaluation :
1

I was overcharged and unable to get through to anyone over the phone to get the problem resolved.

Brian L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KATHIE C. 
Évaluation :
3

keep up the good work

beryle F. 
Évaluation :
4

Everything was OK. I'd go back for another rental if needed.

wayne M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alysson D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer W. 
Évaluation :
5

Everything went as expected. Used on line reservation and check in. Vehicle was waiting for us at the requested time. Returned vehicle during office hours with no problems. Will use this location again if in need fir a rental.

Wayne F. 
Évaluation :
5

Everything was excellent... I suppose more staff would be nice. I was first in line, and several others had to wait. It was early morning...

paula L. 
Évaluation :
1

I was cussed at by an em-loved named Roger when I told him I wanted to use the app to return the truck and asked him to stay away from me (COVID). Astonished that this is how UHaul treats people.

DANIELLE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDITH H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Krista T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sue H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaun F. 
Évaluation :
1

I was charged 60 dollars from you guys just now weeks later after being told my name was taking off the list for my terrible experience. I would like a refund of that immediately and will no longer give your company my business and will not recommend to anyone to use you guys for moving. This is beyond ridiculous...

patrick S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP I. 
Évaluation :
3

The truck was extremely beat up, but it was clean. It smelled like someone had been transporting marijuana. I kept hoping as I was loading things and had the back open it would air out, but it didn't. The people were nice and helpful.

Janette M. 
Évaluation :
5

Chris and his team at this location are exceptional. Equipment is perfect, customer service is fast and efficient. This team understands efficiency and will expedite your

RYAN SCOTT T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
4

Great Service

Cynthia N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alisha E. 
Évaluation :
5

Excellent service à la clientèle. Really nice employees! Thanks for all the help.

Andrea B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric W. 
Évaluation :
5

Very easy, affordable & convenient & pleasant staff.

Kathie C. 
Évaluation :
1

Nightmare and I am requesting a full refund. Pulled over by police first night for bad tail lights. Waited in a McDonald's parking lot for 3 hours while technician tried to fix it. Uhaul finally told the tech to atleast get one light working so I could drive to hotel illegally, then the next morning we got a replacement trailer at uhaul location. Lights on that trailer wound up having the same problems but on opposite side.. uhaul said they don't have hotels in Susanville CA and told us we could drive illegal 85 miles to where they do have accommodations. We paid and stayed at super 8 in Susanville. The next morning stopped at a franchise uhaul in Susanville and they suggested going to the Reno Nevada store.. Then we drove illegal to the Nevada store.. Once there i asked them to test my vehicle to prove to Uhaul that it WAS NOT my vehicle causing the issues... The uhaul said he will annotate the notes so uhaul will know. Uhaul had no other trailers available so I suggested magnetic lights. The uhaul representative thought this would be a great idea... So we drove the rest of the way home.... my mom has a heart condition and is very ill. My dad died and the whole trip was supposed to be calm and peaceful as she looked for a place in lone pine California to lay my dads aches..... I believe with all that has happened Uhaul should pay the 110,00 $ that we had to pay super 8 in Susanville CA where we were stuck with Uhauls faulty equipment and in addition an entire refund of the rental should be refunded which was over 300,00 $.... I hope someone from uhaul calls me 610-470-4259 my name is Tim O'Toole

TIMOTHY O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jose D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darla W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa S. 
Évaluation :
5

Nothing everything was great and the people were pleasant

Diane B. 
Évaluation :
5

The staff member that helped me was extremely professional and personable ! It was a great experience !

Jody H. 
Évaluation :
5

The Truck was really nice , and I didn't have any problems with the tow trailer. Everything was great ðŸ'

Michael S. 
Évaluation :
5

Aucun

Rachel B. 
Évaluation :
5

Friendly, helpful and professional staff!

cheryl W. 
Évaluation :
5

Everything was pro all the way Good Job U-Haul!

Michelle S.  |  Expérience générale 
Évaluation :
4

GO Uhaul!

Georgia S.  |  Expérience générale 
Évaluation :
5

The people who work for U-Haul at West 7th are great. My U-Box was late due to issues with the shipper in Texas. The team in Eugene resolved the problem and expedited delivery - they're awesome!

Steve B.  |  Expérience générale 
Évaluation :
5

We used the U-Boxes, they worked great and will use them again if the need arrives.

Terrie H.  |  Expérience générale 
Évaluation :
5

Just moved to Eugene from out of state, and the kind people at U-haul treated us like locals. We feel appreciated and welcome, like family. U-box is our go-to method for moving, from now on! Thank U

LUKE J.  |  Expérience générale 
Évaluation :
3

Facility is hard to find, not a good place if you wanted to go after dark (safe). Office looks make shift not professional. The girls working were awesome.

Christine M.  |  Expérience générale 
Évaluation :
4

Everything was great, but I really do dislike surveys.

susan b.  |  Expérience générale 
Évaluation :
4

Friendly and professional. Thx again!

Robert B.  |  Expérience générale 
Évaluation :
5

Perfectly happy with everything!

Kelly M.  |  Expérience générale 
Évaluation :
4

Everything was great, but I was not called before delivery of the box to my packing address. Therefore, I did not know when it would arrive, and I called and could not set a time for drop off.

Amanda L.  |  Expérience générale 
Évaluation :
5

👍🏻

Tyler E.  |  Expérience générale 
Évaluation :
5

My two UBoxes were dropped off on a Friday and picked up the next day. The entire process was very smooth and professional. Good job!

samuel g.  |  Expérience générale 
Évaluation :
4

We had a great experience. Staff is very friendly and helpful. thank you

elisangela Y.  |  Expérience générale 
Évaluation :
5

Kathy was very helpful and great to work with. Merci.

Douglas S.  |  Expérience générale 
Évaluation :
5

The people were very professional and very helpful during the whole process.

Cheryl H.  |  Expérience générale 
Évaluation :
5

Jen was absolutely amazing! She was kind, professional, thorough, knowledgeable, and sooooo helpful! She was so sweet with our 3yo son, and he will be talking about the 'big orange boxes' forever! TY!

Carolyn S.  |  Expérience générale 
Évaluation :
5

Never in office. We had a ubox delivered to our apartment and picked up after we emptied it. Le service a été excellent. Thanks

Joseph W.  |  Expérience générale 
Évaluation :
5

We rented a UBox and customer service was top-notch! Prompt and exact delivery and pick-up. We would recommend and use U-Haul again .

tamara h.  |  Expérience générale 
Évaluation :
1

Terrible will never rent storage space again.

renee d.  |  Expérience générale 
Évaluation :
5

Kathy was very helpful in making our u-box available for us. We had 5 boxes at her facility and every time we came to the facility she was very helpful in getting our boxes out for us. Excellent !

Rodger D.  |  Expérience générale 
Évaluation :
5

I found the staff to be quite helpful, informative and professional. I actually feel sorry for the employees as it appears their computer system is very difficult to use.

Debra M.  |  Expérience générale 
Évaluation :
1

Your customer service is horrible. You also charged me for rental illegally. You need to refund me for the billing you took on August 11th, 2018. Incorrct information and hours on hold. Attorney now?

Melanie H.  |  Expérience générale 
Évaluation :
1

The two times we were at the location we waited in line for an hour and no one could not help us, we had to talk to the manager, who was never there. I would not recommend this location to anyone.

ABBY H.  |  Expérience générale 
Évaluation :
5

Kathy was very helpful in providing us access to our u-boxes. Our appointment was not forwarded to Kathy but she took care of us since we had been there before.

Rodger D.  |  Expérience générale 
Évaluation :
5

Kathy was very helpful in getting us access to our u- boxes in storage.

Rodger D.  |  Expérience générale 
Évaluation :
5

Kathy was very helpful and accomidating to us in getting our boxes for us to unload. She was very friendly and provided excellent customer service.

Rodger D.  |  Expérience générale 
Évaluation :
5

U-Hauls's "UBox" system made my cross-country move very convenient and affordable! Staff at both ends of the process were very friendly and helpful.

jason r.  |  Expérience générale 
Évaluation :
5

Great customer service, above and beyond communication and a very clean facility. Service and price cannot be matched. I'm a uhaul customer for life! Thank you everyone at the west 7th facility!

Joshua B.  |  Expérience générale 
Évaluation :
4

I Love you have gender equality operators!

keri b.  |  Expérience générale 
Évaluation :
5

Very friendly and efficient staff.

MARIE G.  |  Expérience générale 
Évaluation :
5

Love the lady who delivered the ubox and picked it up! Great experience all around!

Sandy W.  |  Expérience générale 
Évaluation :
5

I not sure what her name was delivery driver was Just AWESOME . I highly will recommend to all friends and stranger or if anybody ask me .Please free to use this . Thank you Mike Dumancas

Michael D.  |  Expérience générale 
Évaluation :
5

Très sympathiques et professionnels. Made moving a piece of cake.

Debra D.  |  Expérience générale 
Évaluation :
5

I didn't visit the site because I was able to conduct all business over the phone. I marked yes above because there was no N/A option. Based on the that, I assume the answers would have been yes.

Chris M.  |  Expérience générale 
Évaluation :
5

Great service

Chris L.  |  Expérience générale 
Évaluation :
5

Thank you for an excellent experience!

Ronald F.  |  Expérience générale 
Évaluation :
5

Delivered our uhaul box early and were nothing but kind about it.

Lauren K.  |  Expérience générale 
Évaluation :
5

It was a good experience

Catherine C.  |  Expérience générale 
Évaluation :
5

We loved our driver, I'm sad that I can't recall her name (maybe a Jennifer? Shoulder length light brown/blonde). She was very kind and friendly, she worked around our schedule. It was a huge relief.

Kevilyn G.  |  Expérience générale 
Non reviews have been submitted for this location.

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