Wonderful customer service!Caitlin V.
Customer Reviews for U-Haul at West 7th
Pour nous contacter
Eugene, OR 97402
(Customer parking available across the street at the Big Y)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Left my wallet in the vehicle when I returned it and the staff was very prompt to call and let me know. I was very appreciative of this.John L.
Le client n'a pas laissé de commentaire.James L.
Le client n'a pas laissé de commentaire.Shannon T.
Great customer service and great ratesJames J.
Charged me for time over 24 hour limit which uhaul did not make known except in small print. Only 2 hours late anyway. Penske for me going forwardJohn R.
My only complaint is that I was charged a 10,92 $ fuel charge, when I fueled the vehicle back up to the appropriate level. I followed the receipt, and what the reservation worker, which appears is also the owner, told me to fill it up to on Sunday when I picked it up.buck P.
Outstanding service. Highly efficient and economical. Can't ask for more than that.WILLIAM B.
Le client n'a pas laissé de commentaire.Rodger G.
Le client n'a pas laissé de commentaire.Ed N.
Very prompt and courteousBradley F.
All goodPaul M.
Thanks for your service! I will definitely come to you again for transportation needs in the future. :)SEAN H.
They were fantastic, quick, efficient and helpful. What more can you ask for!Michelle P.
Le client n'a pas laissé de commentaire.jeffrey S.
The owner personally helped with the check-out process. Merci.Van T.
Le client n'a pas laissé de commentaire.CARLOS C.
Le client n'a pas laissé de commentaire.ERIC P.
Le client n'a pas laissé de commentaire.devon P.
Le client n'a pas laissé de commentaire.TOM E.
Le client n'a pas laissé de commentaire.Ronald K.
Such a great experience! So friendly and easy in and easy out. Can worked out perfect .JoEllen P.
Le client n'a pas laissé de commentaire.JOAN P.
Le client n'a pas laissé de commentaire.Martin L.
Le client n'a pas laissé de commentaire.BLAINE R.
Le client n'a pas laissé de commentaire.Pat F.
They were extremely helpful. Was very pleased and grateful. They deserve 10 stars!!!Trudy A.
Very dependable truck. Personnel were very knowledgeable about the equipment.Linda N.
Le client n'a pas laissé de commentaire.Coleen M.
Le client n'a pas laissé de commentaire.Stephen L.
Le client n'a pas laissé de commentaire.Mary W.
Le client n'a pas laissé de commentaire.Stephanie C.
Le client n'a pas laissé de commentaire.ARTHUR T.
Le client n'a pas laissé de commentaire.LESLIE ANN W.
Le client n'a pas laissé de commentaire.Cheryl V.
Everything was fine...couldn't ask for more, really. I especially appreciate your courteous, professional staff. They are always friendly and efficient.Paula L.
Employees were very friendly and accommodating. Web check-in is more cumbersome than just going inside, which defeats the purpose. That process should be streamlined, but overall a good experience and great employees.ALEXANDER M.
Le client n'a pas laissé de commentaire.JAMES H.
Le client n'a pas laissé de commentaire.gretchen H.
Professional, courteous and efficient. ThanksRalph T.
Le client n'a pas laissé de commentaire.Joseph K.
They were able to fix what happened to my reservation and brave me a discount as wellGreg S.
Quick, extra good serviceMARK M.
Le client n'a pas laissé de commentaire.Aaron M.
Le client n'a pas laissé de commentaire.Dale B.
Le client n'a pas laissé de commentaire.Katelyn E.
Le client n'a pas laissé de commentaire.Eloy M.
Excellent service à la clientèleAshley O.
Le client n'a pas laissé de commentaire.DAVID S.
Le client n'a pas laissé de commentaire.Richard B.
When the place got busy the people working there really picked up the pace to help customers and did a great job.Kolby C.
Le client n'a pas laissé de commentaire.christa L.
This location and employees at the West 7th location were 5-star. Everyone was polite, efficient, helpful and wore masks. They did a terrific job installing my new tow hitch. However, the location on Franklin Blvd. made me feel unsafe -- one male employee was not wearing a mask at all and another wore the mask below his nose. It is state law in Oregon now that everyone wear a mask indoors. The women employees all wore masks. I have to wonder if the men intimidated them so the women didn't feel they could ask the men wear masks? Because I didn't hear anyone asking the mask-less employee to put on a mask. I will not do business again with the store on Franklin Blvd. U-Haul lost my loyalty with that alone.marti G.
Le client n'a pas laissé de commentaire.Robert C.
Le client n'a pas laissé de commentaire.Tessa D.
Le client n'a pas laissé de commentaire.Wyatt C.
Le client n'a pas laissé de commentaire.Troy C.
I just want to express my appreciation for the professional,timely, and efficiency that â€œ PIERCE â€œ provided to me today. I will always request his service as long as he is employed with this Uhaul Facility. Thanks again , Pierce. ( Dwayne S. )DWAYNE S.
Estimated gallons of fuel was WAY off. It said I needed 14,4 gallons of fuel to return it to 3/8's of a tank. It took almost 27 gallons to return to that mark and I still had an 1/8th of a tank when I fueled. So either the gauge was off or the estimate was off. Kinda feels like they wanted me to underfill and charge 6,25 $ a gallon for the rest. Not cool!larry G.
They were fantastic!! Put my bed together! the best!!Larry S.
Le client n'a pas laissé de commentaire.Dietrich M.
Le client n'a pas laissé de commentaire.CHRIS N.
Nothing, everything was great!Mary C.
Le client n'a pas laissé de commentaire.Robert S.
Illegally charged me for miles I did not drive. Unacceptable service.Wyatt P.
Le client n'a pas laissé de commentaire.Lauren W.
Easy and pleasant check out and check back in. The people were great.PAT F.
Line was 15 people deep , lot was full of trucks and people , I dropped off in space NN and put paperwork in the tool box out side ,, this is a upper management issue the people working were busting as , office was full and all I was thinking was COVID-19BRIAN C.
Le client n'a pas laissé de commentaire.Loren E.
Le client n'a pas laissé de commentaire.Laurinda F.
Le client n'a pas laissé de commentaire.FRANCESCA M.
Have the jack on the trailer working. Found me another (lucky) at another location miles away. Think things should be checked before pick up. Saying we don't have one like it but an enclosed unit. I was moving tall items and open unit with ramp was necessary. I reserved the one I wanted a week and a half ahead of time. Should just went to second location in first place, they had three!ALVIE ALLEN T.
I worked at U-Haul in Eugene Oregon 700-076 location for 2 years 20 years ago and it's changed ALOT. We had too many untrained employees walking around with their fingers up there nose looking helpless. There were so many messed up hitches and wiring installations I saw that were soooo unsafe, drugs being used by managers and fellow employees!? It was awful back in 2003... I trained the MCP of southern Oregon Kyle (who was about 19 years old) after bill woods got demoted and it was the 5th or 6th GM that I trained personally. It's amazing to me the amount or revinue this wonderful company makes but there's so many errors and peoples lives at risk due to improper training and lack of pay. If I was Joe or one of the top dogs I'd want nothing but safety and the best for my company and my customers... If your willing to make someones job or career worth them putting all they have into it they need proper training, assurance, and pay... With that said I rented a truck today from the w 7th location in Eugene Oregon which I worked at many many times back when I was an employee and it was embarrassing!! The wait, the unorganization, and the customer service was far from good... Any time someone moves it's one of the most stressful events in their life. As a U-Haul customer service rep your job is to take the weight off their shoulders and provide the best service you can and some reassurance everything is going to be ok. I would like whoever reads this to PLEASE PLEASE keep forwarding and sending to the higherarcy!? I loved this company so much and it's sad that it's the way it is when it doesn't have to be. A little love and understanding goes a long ways. Sincerely - Ryan Richards 700076 location Please forward and let's make a change together U-HaulRyan R.
Le client n'a pas laissé de commentaire.ALEXIS JACQUELYN Y.
Le client n'a pas laissé de commentaire.Chris G.
Easy drop-off. One way rental, filled the tank for 2 hour drive, so had a LOT of fuel left over, about 50 $+. I mentioned it to the Uhaul rep when I returned and got a shrug and he proceeded to charge me the regular rate for mileage. So basically I gave Uhaul 50 bucks extra that I don't really have. Would have been nice if someone had warned me.Shaneen S.
I honestly can't think of anything on need of improvement. The service provided by Eli Mack at pickup was knowledgeable, quick, and outstanding. Drop off when we were done was even quicker and easier! Keep it up! I'll recommend you often!Jeff H.
Le client n'a pas laissé de commentaire.Donald C.
The muffler vibrated against the new U- Haul hitch, creating a metallic, rattly noise that I remedied with some dense neoprene between the muffler and the hitch, secured with stainless steel strapping. I think U-Haul should not have considered the job complete with this problem that would have been much easier to fix on a lift rather than my driveway.Kurt J.
Le client n'a pas laissé de commentaire.Greg P.
Le client n'a pas laissé de commentaire.Marc L.
Le client n'a pas laissé de commentaire.Sandra M.
Le client n'a pas laissé de commentaire.Mary F G.
Like the pick up, drop off was so much better than experiences in the past. Big thanks to both owners for making this stressful trip have one less hassle. Merci.James R.
Le client n'a pas laissé de commentaire.joe F.
It smelled like cigarette smoke. And I was charged more than I was told!Steve W.
smooth and very nice truckBrent D.
Le client n'a pas laissé de commentaire.GRANT E.
No good parking....otherwise good location.Carrie H.
Le client n'a pas laissé de commentaire.Angela F.
I don't remember the manager's name,l but he went above and beyond to find me a rental. He didn't have the unit I needed but after several phone calls he tracked one down and got me on the road on schedule. I went from Eugene, OR, to St. Paul, MN, without a problem despite driving in challenging weather for about 10 hours. Je la recommande fortement.jim D.
Best UHaul facility I've ever encountered. Thanks!Michael D.
Better parking lot situationJoseph J.
I clicked No when it asked if I wanted to get safe coverage and was still charged. Kind of annoyingShareef A.
The only issue is that a customer has to park their car across a very busy streets crossing 3 lanes of traffic with poor visibility (blind corner). This could be hazardous if one were to rush across and potentially trip and fall and traffic goes so fast the customer would likely be hit by oncoming traffic.Teri S.
Le client n'a pas laissé de commentaire.Marcie G.
Chris and Roger are awesome!Jonathan O.
The area where coffee cups etc are held had not been cleaned as there was dried coffee in the bottom of the depressions. I sent photos when I picked it up.Connie D.
Le client n'a pas laissé de commentaire.Kevin M.
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