Customer Reviews for U-Haul at West 7th

9 153 évaluations

2150 W 7th Ave   Eugene, OR 97402
(Intersection of W 7th Ave and W 7th Place, Customer parking is extremely limited. Please plan accordingly.)

(541) 686-1755

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(541) 686-1755

2150 W 7th Ave
Eugene, OR 97402
(Intersection of W 7th Ave and W 7th Place, Customer parking is extremely limited. Please plan accordingly.)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

I have rented several pieces of equipment from this location. They have always had everything ready when I arrived.

Mark Weller 
Évaluation :
5

Customer service is amazing.

JONATHAN HOLMES 
Évaluation :
5

Friendly and helpful staff. Rented a pickup. Worked great. Did everything I needed to do in the 4 hour window.

Ben Molin 
Évaluation :
5

The Uhaul employee was fast and efficient and I really appreciated that.

THOMAS STAPLETON 
Évaluation :
5

Very fast and easy.

Kevin Bruce 
Évaluation :
3

They charged me $10 extra than before and I only moved a distance of 9 miles total. The truck was dirty.

tony Ontiveros 
Évaluation :
4

Every person that helped us was knowledgeable and helpful

Brien Voll 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deeann Baxter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve Dahill 
Évaluation :
1

Overcharged for fuel even though they gave the van over with less than needed fuel and it wasn't below the threshold. This location is ass. The employees don't give a fuck except to over charge incorrectly for a company that probably isn't paying them more to do so. Nice one!

Brett Stewart 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john koelling 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy Hassman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy Chambers 
Évaluation :
5

Quick and efficient

Titus Neeley 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yehuda Fox 
Évaluation :
5

Everyone at this location is always so helpful. Especially Token who loves Hobbits!

Heidi Coulter 
Évaluation :
5

Great service & excellent equipment.

Douglas Herman 
Évaluation :
5

Staff were great - attentive and ready to help get us set up and on our way. :) Thanks!!

Jon Debban 
Évaluation :
5

Great service and products!

Robert Cerince 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy Derrickson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Weller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie NIELSON 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marlene Monette 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James Watson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James Colton 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin Marino 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler Arthurs 
Évaluation :
5

Efficient, professional and clean restroom! Also, follow-up with main U-Haul phone was a breeze.

Marie Desmond 
Évaluation :
5

inside cab was a little dirty and windshield needed a good cleaning on the inside

CHAD BORDES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy Brown 
Évaluation :
5

Everything was seamless.

Mark Weller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Watson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd Ziglinski 
Évaluation :
5

very good service - thanks

James Luzzi 
Évaluation :
5

The experience was very good. The vehicle was clean in good working shape and the customer service excellent.

John Fletcher 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordin Leslie 
Évaluation :
5

Use online order. Saves huge amount of time!

Karen Smestad 
Évaluation :
5

Helpful, efficient crew...

Paul Schultz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana Wagner 
Évaluation :
1

The male worker was rude. I will never rent from this location again. I told my friend not to rent from here.

Tomiko Schmoe 
Évaluation :
1

The owner is the worst type of person imaginable. Over charges then when your card does not go Thru first try. Get in your personal space threatens violence as if he's some kinda Rambo type character. Do not use for any reason!!!

Anthony Pearia 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marion Clark 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike Broden 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas Cheney 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN HOLMES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerremy Nunnenkamp 
Évaluation :
5

Justin was super helpful

Kevin Bloom 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Brown 
Évaluation :
4

The truck I had leaked alot abd my boxes and furniture got wet

duncan granero 
Évaluation :
5

I appreciate the folks that work hard. Dropping off the trailer took longer than picking it up. I finally just unhooked it from my rig and put it back where it had been when I picked it up. Probably shouldn't have but the folks around there had a lot going on. They might be under staffed. I was happy to help out.

Steve Pohl 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Demian Mckibben 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAN TERRY 
Évaluation :
4

Service was good. Equipment was as expected. The one issue was that the "service air bag light" came on during my use of the truck. However, that may have been the first time it appeared, or the previous customers didn't report it.

Wayne Seamans 
Évaluation :
5

Token was great again, I rent here regularly. He was super busy when I got there but got me outta there as fast as possible. Sam was nice as always. Kept me company while I was there.

Kevin Bruce 
Évaluation :
5

Competent & Friendly staff! Trailer tracked / towed perfectly. Hookup was done correctly and quickly. Staff had a sense of humor.

Gary Lane 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara Jonas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen Tripp 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gail King 
Évaluation :
3

The attendant I had was phenomenal!!! Knowledgeable and took the time to show me how to hook everything up. I give her a 10/10. My only complaint is the parking lot is extremely tight and difficult to maneuver for someone who does not have much experience towing a trailer.

Hayley Sykes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley Powell 
Évaluation :
4

The only thing I can think of to improve this place would be to have more space for vehicles. When I really turned the van, there were probably six or eight other in line, and it took up the whole place. The guys who work there for very courteous and efficient

Karen Lawrence 
Évaluation :
5

Perfect

DONNA MARTINEZ 
Évaluation :
4

Token was awesome great customer service

Chelaye Taylor 
Évaluation :
4

Friendly staff :)

Eva Trevarrow 
Évaluation :
5

It went great as usual. Token was super nice and quick. Sam is awesome also. :) great location. I travel an extra few miles to rent from them.

Kevin Bruce 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Hoarau 
Évaluation :
5

Fast and clear expectations.

Tyler Arthurs 
Évaluation :
5

Both staff working were extremely friendly and attentive and I will definitely recommend that location to friends and family!

Caroline Jones 
Évaluation :
4

I rented a van. The inside was clean, however the outside could have been washed.

dan lybargar 
Évaluation :
5

Token was great to work with!

onya dobrowolski 
Évaluation :
5

Justin and the team are excellent. I've rented from many dealers, and this store is the best. I have 5 or 6 choices, and they are always courteous and attentive.

Allen Breed 
Évaluation :
5

Quick check-in and check-out. Staff helpful and knowledgeable. Equipment well-maintained and the type of truck I needed was available. Great service - thanks!

Jack Phelps 
Évaluation :
5

Roger and Token were a big help and ensured that my move was successful and low-stress. Very thankful for this service!

Jordan Ritter 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William McClure 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethen Greger REALTOR 
Évaluation :
5

My transaction was easy and smooth. I was treated with respect and was given all of the information I needed and required. Bonus was the dog in the office, so sweet and a friendly surprise, good boy!

Terrance Stone 
Évaluation :
5

Le client n'a pas laissé de commentaire.

miguel ortiz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Garced 
Évaluation :
5

I rent trucks here frequently, always a very easy and quick process.

Kevin Bruce 
Évaluation :
5

Years ago I dropped off a rental at this location. I returned because they were professional and showed me everything I needed to know. They explained everything in a way I understood. I would recommend this store to anyone asking for a recommendation.

Jeffrey Fenneran 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Juaton 
Évaluation :
5

Tonkin is the best and I love his dog!!!!!!!

Charles Godwin 
Évaluation :
5

Token and Justin are always the best with helping and providing excellent communication with questions.

Samantha Clark 
Évaluation :
5

I really don’t think there is much more that can be done in my opinion

Robert Dimich 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Laura Moore 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Heather Smith 
Évaluation :
5

Excellent service à la clientèle

Taras Tsyrkun 
Évaluation :
5

Justin was on his game!! Thanks buddy~

James Whaley 
Évaluation :
5

Staff was so nice and helpful

Juanita Jung 
Évaluation :
5

The staff the checked me out and in were very friendly. Great service!

Shannel Martinez 
Évaluation :
4

Token does a great job. Gets you right in and out. Always helpful.

Allen Breed 
Évaluation :
5

Just want to say thanx to the manager of the west 7th street haul. In eugene, oregon.

Nikia Modrell 
Évaluation :
4

Token was great at explaining and correcting the issues we had. Merci.

Nathan Casanova 
Évaluation :
5

Very nice friendly staff. Helpful and experienced enough to anticipate your needs and did everything necessary to get me on my way and off to my successful event I had to take care of.

Rich Watson 
Évaluation :
5

Excellant customer service

Kristina Klepper 
Évaluation :
5

Justin was the best U-Haul employee I have ever encountered. He was very attentive and handled all of our needs in an odd situation with grace and dignity. He was able to multi task and help check-in other customers at the same time while continuing to help us and never making anyone feel ignored. A+ to Justin. If the world had more people like you it be a better place.

Adam Morgan 
Évaluation :
5

The staff were fun and energetic, especially at 7 in the morning. Drop off was as smooth as can be for how busy it was. Best U-Haul experience to date!

Cody Trafton 
Évaluation :
5

Helpful sales agent

Francesca Steele 
Évaluation :
5

Satisfies my new-car fantasy....

Paul Schultz 
Évaluation :
5

Friendly people Great location Very clean vehicles

Scott Barnes 
Évaluation :
5

Everything was pro all the way Good Job U-Haul!

Michelle Symington  |  Expérience générale 
Évaluation :
4

GO Uhaul!

Georgia Shields  |  Expérience générale 
Évaluation :
5

The people who work for U-Haul at West 7th are great. My U-Box was late due to issues with the shipper in Texas. The team in Eugene resolved the problem and expedited delivery - they're awesome!

Steve Butt  |  Expérience générale 
Évaluation :
5

We used the U-Boxes, they worked great and will use them again if the need arrives.

Terrie Hand  |  Expérience générale 
Évaluation :
5

Just moved to Eugene from out of state, and the kind people at U-haul treated us like locals. We feel appreciated and welcome, like family. U-box is our go-to method for moving, from now on! Thank U

LUKE JOHNSTON  |  Expérience générale 
Évaluation :
3

Facility is hard to find, not a good place if you wanted to go after dark (safe). Office looks make shift not professional. The girls working were awesome.

Christine McCullough  |  Expérience générale 
Évaluation :
4

Everything was great, but I really do dislike surveys.

susan bryant  |  Expérience générale 
Évaluation :
4

Friendly and professional. Thx again!

Robert Berry  |  Expérience générale 
Évaluation :
5

Perfectly happy with everything!

Kelly Miles  |  Expérience générale 
Évaluation :
4

Everything was great, but I was not called before delivery of the box to my packing address. Therefore, I did not know when it would arrive, and I called and could not set a time for drop off.

Amanda Liverette  |  Expérience générale 
Évaluation :
5

👍🏻

Tyler Eck  |  Expérience générale 
Évaluation :
5

My two UBoxes were dropped off on a Friday and picked up the next day. The entire process was very smooth and professional. Good job!

samuel greer  |  Expérience générale 
Évaluation :
4

We had a great experience. Staff is very friendly and helpful. thank you

elisangela Young  |  Expérience générale 
Évaluation :
5

Kathy was very helpful and great to work with. Merci.

Douglas Sattler  |  Expérience générale 
Évaluation :
5

The people were very professional and very helpful during the whole process.

Cheryl Huston  |  Expérience générale 
Évaluation :
5

Jen was absolutely amazing! She was kind, professional, thorough, knowledgeable, and sooooo helpful! She was so sweet with our 3yo son, and he will be talking about the 'big orange boxes' forever! TY!

Carolyn Suliman  |  Expérience générale 
Évaluation :
5

Never in office. We had a ubox delivered to our apartment and picked up after we emptied it. Le service a été excellent. Thanks

Joseph Waltasti  |  Expérience générale 
Évaluation :
5

We rented a UBox and customer service was top-notch! Prompt and exact delivery and pick-up. We would recommend and use U-Haul again .

tamara harames  |  Expérience générale 
Évaluation :
1

Terrible will never rent storage space again.

renee dosch  |  Expérience générale 
Évaluation :
5

Kathy was very helpful in making our u-box available for us. We had 5 boxes at her facility and every time we came to the facility she was very helpful in getting our boxes out for us. Excellent !

Rodger Dallas  |  Expérience générale 
Évaluation :
5

I found the staff to be quite helpful, informative and professional. I actually feel sorry for the employees as it appears their computer system is very difficult to use.

Debra Michels  |  Expérience générale 
Évaluation :
1

Your customer service is horrible. You also charged me for rental illegally. You need to refund me for the billing you took on August 11th, 2018. Incorrct information and hours on hold. Attorney now?

Melanie Hartwig  |  Expérience générale 
Évaluation :
1

The two times we were at the location we waited in line for an hour and no one could not help us, we had to talk to the manager, who was never there. I would not recommend this location to anyone.

ABBY HOEDEBECK  |  Expérience générale 
Évaluation :
5

Kathy was very helpful in providing us access to our u-boxes. Our appointment was not forwarded to Kathy but she took care of us since we had been there before.

Rodger Dallas  |  Expérience générale 
Évaluation :
5

Kathy was very helpful in getting us access to our u- boxes in storage.

Rodger Dallas  |  Expérience générale 
Évaluation :
5

Kathy was very helpful and accomidating to us in getting our boxes for us to unload. She was very friendly and provided excellent customer service.

Rodger Dallas  |  Expérience générale 
Évaluation :
5

U-Hauls's "UBox" system made my cross-country move very convenient and affordable! Staff at both ends of the process were very friendly and helpful.

jason riney  |  Expérience générale 
Évaluation :
5

Great customer service, above and beyond communication and a very clean facility. Service and price cannot be matched. I'm a uhaul customer for life! Thank you everyone at the west 7th facility!

Joshua Byerly  |  Expérience générale 
Évaluation :
4

I Love you have gender equality operators!

keri basler  |  Expérience générale 
Évaluation :
5

Very friendly and efficient staff.

MARIE GENNETTE  |  Expérience générale 
Évaluation :
5

Love the lady who delivered the ubox and picked it up! Great experience all around!

Sandy WEINBERG  |  Expérience générale 
Évaluation :
5

I not sure what her name was delivery driver was Just AWESOME . I highly will recommend to all friends and stranger or if anybody ask me .Please free to use this . Thank you Mike Dumancas

Michael Dumancas  |  Expérience générale 
Évaluation :
5

Très sympathiques et professionnels. Made moving a piece of cake.

Debra Dew  |  Expérience générale 
Évaluation :
5

I didn't visit the site because I was able to conduct all business over the phone. I marked yes above because there was no N/A option. Based on the that, I assume the answers would have been yes.

Chris Miller  |  Expérience générale 
Évaluation :
5

Great service

Chris Loving  |  Expérience générale 
Évaluation :
5

Thank you for an excellent experience!

Ronald Fox  |  Expérience générale 
Évaluation :
5

Delivered our uhaul box early and were nothing but kind about it.

Lauren Kluemper  |  Expérience générale 
Évaluation :
5

It was a good experience

Catherine Chadwick  |  Expérience générale 
Évaluation :
5

We loved our driver, I'm sad that I can't recall her name (maybe a Jennifer? Shoulder length light brown/blonde). She was very kind and friendly, she worked around our schedule. It was a huge relief.

Kevilyn Goodman  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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