Set up to rent the hand truck went fine, but picking it up was tough. The guy couldn't find my information from the day before and when he did he was in question whether the hand truck was available. Ultimately he did have one but it took too long to pickup and it was a bit unnerving wondering if my reservation was going to happen.Patrick C.
Customer Reviews for U-Haul at Westminster
Pour nous contacter
Westminster, CO 80031
(@ 80th St)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de VR
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
i only went 8 miles. the gas line didnt even move. i was then charged for 2 gallons of gas. per your own website, a 15 foot truck gets 10 miles to the gallon. You totally ripped me off.Christopher P.
I brought back the truck at night and did the online check in but was charged $20 for doing it that way. I also returned the truck as I received it but was charged a $25 cleaning fee. Not happyGary C.
Le client n'a pas laissé de commentaire.Laura M.
Everything was good but the issue i have is that they seemed to be short staffed and the girl at the front is running around doing everything which makes the wait times longerDominick C.
Le client n'a pas laissé de commentaire.Barry D.
Le client n'a pas laissé de commentaire.Stephen S.
Le client n'a pas laissé de commentaire.Gerald T.
Le client n'a pas laissé de commentaire.Devon B.
Both employees I worked with were knowledgeable, professional and friendly. Pickup and drop off were fast snd easy. The only complaint I have is the dolly and move kit in the truck bed. I had no use for either, yet they took away 2' of length I was unable to use on the passenger side. I was told if I removed them, I would have to pay for their use. First time renting from Uhaul I ran into this issue.Stephen B.
Add some air conditioning at the pick up locationJessica M.
Pre-check in feature was a major time saver. Staff was friendly and relaxed. Location is a bit of a trick to get in and out of but that's not really under their control.Anthony N.
Le client n'a pas laissé de commentaire.SARITA M.
Staff exceeded expectationsMorgan H.
Stuff lacks of courtesy and manners.Veruska M.
only issue was another customer who was very out of line but was delt with very professionaly by the mod so nothing within uhauls control can be improvedKevin F.
the manager Brian only cares about money NOT ABOUT THE CUSTOMERCraig C.
Le client n'a pas laissé de commentaire.George D.
Le client n'a pas laissé de commentaire.Dom P.
Le client n'a pas laissé de commentaire.Domenico P.
Le client n'a pas laissé de commentaire.Mikhail R.
Le client n'a pas laissé de commentaire.david J.
Was asked when I picked up truck if I would still be returning it at 4pm. I said no, would most likely be after hours and even asked where the key drop was. After 4pm I got 3 different calls about returning the truck....the last one was not very friendly. I have all the voicemails if you want them. Not my fault the person didn't listen to me.Shawn W.
Brain and Rob are excellent and very professional with all your needs! I would highly recommend choosing this Location. Thanks so much. JayJason C.
Le client n'a pas laissé de commentaire.Coreen B.
Quick and painless! Thank youGary D.
This location was great, staff was very friendly, and the truck was in excellent condition. Would definitely recommend!David T.
Smart manager. Very kind. A great experience.Lori B.
Le client n'a pas laissé de commentaire.Natalie R.
Le client n'a pas laissé de commentaire.William A.
I made the reservation at one location, but it was at a different location. The air pressure in the tires was very low, no loading slide, couldn't tell what the mileage was.Alycia S.
Le client n'a pas laissé de commentaire.Matthew S.
best service i have ever had, job well done to the guys on 8001 federal tonyANTONIO L.
Le client n'a pas laissé de commentaire.Michael K.
The truck I rented, it's steering was hard.CASSANDRA J.
Le client n'a pas laissé de commentaire.Susan M.
My reservation was cancelled and rebooked at another location 7 miles in the opposite direction so it added to my overall mileage. The girl who checked me out was u professional and was mishandling my drivers license. The truck was filthy, and I checked no at check in and took pictures. I still got charged for a cleaning fee? Usually I pick uhaul because I don't have to deal with this like I did at Dollar Rent a Car. But this time I was just disappointed and going to call customer service to get my money back for the extra 14 miles and to remove the cleaning fee.Brayan C.
Not a lot of parking for customers and having a second employee would help. One customer bought a lot of stuff needing employee assistance, while the other attached a hitch. The line was five customers longJEREMY A.
Le client n'a pas laissé de commentaire.Jessica G.
No one came out when I pulled in, even though all the signs indicated this was the expected behavior. So, I waited, and waited, and finally went into the store. They had me turn in the key and I was on my way. Please change the directions on the check-in sign.Steve M.
Le client n'a pas laissé de commentaire.Mary B.
The wait time for a representative to wait on you is to long, the other thing is on the return of the truck the unsullied representative wanted us to wait until checking the various items on the truck, right & left turning signals, brake lights, head lights, reverse lights, when we originally picked up the truck they didn't do all of that making us spend too much time waiting for them to do their job we feel that was unnecessary for us to have to wait until uhaul went through all those steps,other than that the service was satisfactory I was told if we needed more time with the truck just let them know when calling back to let them know they said the truck we had could only be rented for three days after calling three more times for an extension I finally got a representative to give three more days extension which made us happy met our needs most of the representatives we're find one wasn't so friendlyAl E.
Le client n'a pas laissé de commentaire.Ann Z.
Le client n'a pas laissé de commentaire.Steven D.
Le client n'a pas laissé de commentaire.DAVID H.
Le client n'a pas laissé de commentaire.Kimberly E.
Le client n'a pas laissé de commentaire.Eric G.
Their was rat or mice droppings all over my stuff.Vincent L.
Charged me for fuel three times charged my card three times I paid more than what I used it for I feel like I got robbed.. I have been trying to get a hold of U-Haul and it's difficult to even get a hold of anybody not happyLucresia L.
Le client n'a pas laissé de commentaire.susan S.
Le client n'a pas laissé de commentaire.LUIS M.
Le client n'a pas laissé de commentaire.Brett M.
Le client n'a pas laissé de commentaire.Judi S.
Le client n'a pas laissé de commentaire.Sara B.
Very helpful and customer orientated, well stocked with all your moving needs, and the staff is very friendly.JOHN W.
Le client n'a pas laissé de commentaire.JOHN D.
This business is better than excellent 7 stars top to bottom !!!Craig C.
Staff excellent. Knowledgeable and helpful. Only problem was slow internet response that wasted time.Paul L.
When we picked up truck we were told there were blankets and a dollie in truck, there were None. We hired movers thru Uhaul. Very disappointed ! They did a terrible job where one of the movers was on break or standing around. My son and son in law had to help load to get us moved they were to complete the job and meet us at storage To unload the truck. took them over 1 hour to arrive claimed we didn't give them correct address, but called to get code when they didn't even complete job! By the time 1 of them showed up my son and he ended up unloading. 2nd mover showed up they were done! He said he wouldn't leave without code!! Ended up giving the code to them and told them they weren't worthless, not worthmoney we paid them! We expect a full refund . Awful experience!!Cynthia C.
Dealing with actual people vs the AP was much more efficient and effectiveDerek J S.
Le client n'a pas laissé de commentaire.Corwin Y.
Le client n'a pas laissé de commentaire.Joshua H.
Le client n'a pas laissé de commentaire.Andrey M.
I'm happy with your service, people very friendly and professionalLuis C.
Le client n'a pas laissé de commentaire.Basil R.
My return was no handled accurately. When I received the truck it had half a tank which was ok. I was told to bring it back with half a tank which I did. The person checking in the return charged me for not having a full tank. I was also due a $50 credit because the location I reserved to pickup the truck did not have the size I requested and had to go to a location farther away. I am very dissatisfied with the overall experience. For reference my order # 29356893Douglas H.
Great customer service!!kathleen C.
Allow the full 24 hours for the rate advertised, not just 8 hrs.Sean S.
First of all they send me to this location 25 minutes from where I live and where I originally chose my location because they didn't have a 17 ft truck anywhere near Broomfield so they sent me all the way to Federal heights so I had to pay extra for the mileage obviously it was over a $100 when initially it was supposed to be $49 for the rental plus $0,79 a mile came out to $119 which is totally ridiculous if you all could have just give me a bigger truck close by to Broomfield I wouldn't have to incur all these charges this has been a total nightmare I have been a loyal customer in the past I will no longer use your services if something isn't done about this situation and I'll make sure to tell all my friends about my bad experience please address and contact meDavid M.
Very professional and efficient people and the person I spoke to went out of her way to make sure that I got the truck I reserved. This was a great experience and I would definitely use your U-Haul and recommend them every timeSandra R.
You guys changed my pick-up/drop-off location and didn't tell me. I was picking up 30 minutes before closing time, and had to call uHaul to find out the new location after having a "we don't have your reservation on our system" conversation at the first place. The people at this location were nice and helpfulOrkun K.
Le client n'a pas laissé de commentaire.Jeffery H.
I've only ever seen 1 employee working, I imagine it's hard to keep up with all the rentals when propane demand is high.adam T.
Early February I visited Uhaul Boulder. "Can I wait for my hitch install?". "Yes you can". I made an appointment for February 18. When I brought in the car I was told "we'll call you when done". Told them I expected to WAIT. Their answer: "we don't do that here". Cancelled my order and went to Westminster. GREAT people in Westminster, I now have a hitch for my new Ebike. One remark I remember from the great Westminster staff: "don't let the attitude of the staff in Boulder sour your feelings towards UHaul". I told them I had done business with Uhaul before, and no, Boulder would not change how I felt about the company. Thank you Westminster! Thank you Uhaul!Henk V.
Le client n'a pas laissé de commentaire.Jizela L.
Le client n'a pas laissé de commentaire.suzane M.
Le client n'a pas laissé de commentaire.Sophia C.
Le client n'a pas laissé de commentaire.Deb D.
would never rent from this locate again.Mackenzie E.
Le client n'a pas laissé de commentaire.Travis J.
The electronic payment system wasn't working properly so I had to give my credit card to the cashier. Would recommend fixing bugs in the network system so payment can be secure.Barbara B.
Le client n'a pas laissé de commentaire.Guadalupe R.
Cab of truck was dirty. There were footprints on the dashboard, dried liquid in the cupholders and drink bottles behind the seats. All of which I had to clean before returning the truck. Stated gas amount was incorrect, stated half a tank but was actually a bit less than 3/8. No furniture dolly as reservation requested. Store personnel were helpful enough though. Not a review of the store necessarily but this Uhaul experience has been my worst ever. Called by customer service the night before our move and told that the pick up location we selected didn't have our truck and we were doing to have to drive to another location farther away to get it but couldn't pick up until mid-morning. Not acceptable as I had a firm check out time to make. Another truck was found where I could pick up earlier but they didn't have the tow dolly and I would have to drive across town to another location to pick that up, again at mid-morning essentially making the earlier pick up time of the truck moot. Was basically told oh well, it's all we have. Between having to drive to multiple locations to pick up the truck and tow dolly, then having to go buy a furniture dolly since apparently reserving a dolly for the order means nothing and having to fill up a mostly empty truck with gas I lost over 4 hours of moving time and missed my check-out. I have used Uhaul more times than I can count over the years, including 3 cross country moves and this experience will have me shopping other options next time.Wes B.
Was quick and easy and the employees were fantastic.Timothy R.
The 15ft truck cabin was filthy, the attendant mentioned it was too cold for the cleaning chemicals to work. But the dirt on the windshield was never touched. Also, he only had 18 blankets available not the ordered 24 and initially didn't have the dolly available, but he got one from a different store.Daniel V.
Le client n'a pas laissé de commentaire.Michelle Y.
Customer service at this location is top notch. Will return with any future uhaul rentals to this locationCatherine C.
The customer service was excellent!! The Lady was professional and knowledgeable.RICHARD T.
The staff is very friendly. Had to rent trailer each weekend to move my daughter. If I ever need to rent again I will come to this location. MerciCATHERINE C.
Sam is great.Kifle L.
Le client n'a pas laissé de commentaire.MATTHEW W.
Le client n'a pas laissé de commentaire.RIO O.
1.)Well your web site first and foremost. It doesnt include that a major credit card is needed and that will be used for the purchase. I got no other option to pay.??? 2.) Your uhaul associate insisted i get insurance, yet was given the cargo van with dirty side mirrors both side windows dirty, NOW THAT SHOULD BE A SAFTEY CONCERN FOR THE CUSTOMER ESPECIALLY WHEN IT WAS INSISTED I GET INSURANCEâ€¼ï¸â€¼ï¸â€¼ï¸â€¼ï¸both seats Were full of animal hair all over them which in turn i had to sit in the driver seat which got all over my clothes. Now SHOULDNT UHAUL TAKE RESPONSIBILITY FOR ME HAVING TO SIT IN ANIMAL HAIR BECAUSE YOUR EMPLOYEES DIDNT DO THEIR JOB AND CLEAN THE VAN樂類樂類 LIKE THEY SHOULD. NOW I GOT TO WASH THOSE CLOTHES SEPARATE FROM MY OTHER CLOTHES BECAUSE OF THE ANIMAL HAIR LEFT IN THE SEATS BY YOUR EMPLOYEES NOT DOING THEIR JOBâ€¼ï¸â€¼ï¸â€¼ï¸â€¼ï¸ 3.) THE APP TO DOWNLOAD MY DRIVERS LICENSE DIDN'T WORK PER YOUR EMPLOYEE IT DIDN'T TAKE MY EXPIRATION DATE AND SOMETHING ELSE, THEREFORE I HAD TO REPRESENT MY DRIVERS LICENSE AGAIN AND HE TOOK ANOTHER PICTURE OF IT. 4.) THE PHONE YOUR EMPLOYEE WAS USING I WASN'T AWARE IT BELONG TO UHAUL SO I HAD A CONCERN WITH THAT. WE AS CUSTOMERS NEED TO BE INFORMED THOSE ARE COMPANY PHONES AND NOT PERSONAL PHONES. 5.) I WAS GETTING ASKED THE SAME QUESTION ABOUT MY PERSONAL INFORMATION I HAD GIVEN ON THURSDAY??? WHY IF I JUST GAVE IT ON THURSDAY樂類樂類, REPETITION ISNT WHAT I WANT TO DO ESPECIALLY IF I JUST GAVE THE INFORMATION THE DAY BEFORE. IM TRYING TO MOVE AND THIS HOLD ME UP ON MY TIME, I DONT LIKE MOVING IN THE DARK. 6.) THE NONCHALANT WAY YOUR EMPLOYEE STATED BESIDES THE VAN NOT BEING CLEAN LIKE THAT IS A MINOR THING, MAYBE TO HIM ITS MINOR BUT NOT TO ME DIRTY WINDOWS , BOTH SIDE MIRRORS DIRTY AND ALL THE PET HAIR IN BOTH SEATS ISNT MINOR TO BE â€¼ï¸â€¼ï¸â€¼ï¸ESPECIALLY SINCE IM PAYING. 7.) THE LACK OF CONCERN FOR YOUR CUSTOMERS WAS ASTOUNDING TO ME. BUT MAYBE THIS IS THE NARRATIVE AT UHAUL. I DID NOTICE I GOT QUICK SERVICE WHEN I WANTED TO RENT BUT NOT WHEN I HAD ISSUES AND SAFTEY CONCERNS. ONCE AGAIN MAYBE THIS IS HOW UHAUL IS RAN???? MY EXPERIENCE WAS A NIGHTMARE TO SAY THE LEAST, I WOULDN'T RECOMMEND ANYONE TO UHAUL AT ANY LOCATION OR STATE.MARY A.
The service was bad .. The guy did not greet us when we walked in even after I said good morning 2 times .. He was on his phone talking personal buisness... I had to show him my contract of the price that was quoted when he seem to not care after trying to charge me a higher price... I was not satisfied with the customer service at all so I probably would not patronize this particular location again.Demetris J.
Le client n'a pas laissé de commentaire.Richard M.
Le client n'a pas laissé de commentaire.JERRY M.
Le client n'a pas laissé de commentaire.Carmen O.
Le client n'a pas laissé de commentaire.CATHERINE C.
The truck was easy to drive even in city traffic. Nothing was broken or did not function. The only negative was that I had a appliance dolly reserved and there were none when I rented the truck.KEITH K.
Everything went smoothly. Fare price, truck in great working condition, and enough time to get to location and then return truck without rushing.JERRY V.
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