Customer Reviews for U-Haul at Westway

2 787 évaluations

2460 S Seneca St   Wichita, KS 67217
(1 block south of Pawnee Street)

(316) 265-3281

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(316) 265-3281

2460 S Seneca St
Wichita, KS 67217
(1 block south of Pawnee Street)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

HEIDI D. 
Évaluation :
5

Check in guy was awesome!

J P. 
Évaluation :
5

The gentleman that helped me was very thorough in going over the truck and everything with me. Knowledgeable and polite. Excellent service à la clientèle. Merci

Cynthia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nedra T. 
Évaluation :
5

Brian, the manager, was extremely kind,professional, and most certainly,helpful. I appreciate his assistance today very much.

James R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brea M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERT H. 
Évaluation :
5

Thank you Brian for all your help.

Sondra K. 
Évaluation :
2

Guy in front of me in line has a reservation until 2pm. The guy at the counter said someone else needed the truck at 130, and asked the guy if he could be back early. The guy said he'd try, so the U-Haul worker said, "just have it back by 130 and we'll split the difference" I used the van to clean out my deceased parents garage. It didn't come back super clean. The guy ASKED ME if I was going to clean it out for him. I said no, I used the van to move shit, he said there's a 25 $cleaning fee. I said I'll pay that. Weird experience overall, and I will not be back.

Nicolas G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RUSSELL A.  |  Premières impressions 
Évaluation :
5

Walked in the store and was out quickly. Return was equally efficient.

Douglas W. 
Évaluation :
4

While the gentlemen at the counter to waited on me was very professional and accurate he had no personality felt like I was bothering him but he did his job and did it thoroughly

Michael D. 
Évaluation :
5

The radio did not work has good. There were cigarette in the ash tray.

Larry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond P. 
Évaluation :
5

Nothing. I rented Uhaul two weekend in a row. Each time I rented from this location there was some kind of customer issue. The man at the counter was AMAZING! The first weekend I rented someone came in without a reservations and was being rude. The manager handled him very well. He asked questions to calm him how and got him going. This past weekend a customer was returning a rental from another store. He was cussing and being rude in general. The agent/owner from your store fixed what was wrong. The customer was still complaining. I just wanted to leave a positive review because the uhaul agent was fixing someone else's mess. Your owner/agent represented your company very well. I deal with disgruntled people all the time. He went above and beyond the call of duty

Chevella P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mahala B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
3

N.D.

Scott W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loretta E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phillip G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

juan A. 
Évaluation :
3

Better customer service

Preciliano M. 
Évaluation :
2

Not enough people working, you have to park your car in the street, the truck was beyond Filthy? Smelled horrible. Literally felt dirty after getting out of the truck. Customer Service? No. He used the restroom as he was alone while we waited for him to be done? Rude. Drop off was a different man, but no customer Service. Will not go to this location again.

SUZANNE I. 
Évaluation :
4

Just keep up the great work you all are doing

KRANDALL J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kerry S. 
Évaluation :
5

Fix the front parking area. Needs to be repaved. More parking places.

Joshua A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William J. 
Évaluation :
5

Just a little bit faster when picking up would be nice

Carlos G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelbey B. 
Évaluation :
5

Just yell YEEYEE & a high five would probably do the trick.

TERRY H. 
Évaluation :
4

A charge was supposed to be reimbursed to my card and the attendant said he did it but didn't swipe my card. He owed me 86 gave me 40 cash and 46 plus change was supposed to go back on card.how long does it take?

Charity E. 
Évaluation :
5

You customer service employees rocked. Keep up the good work!

Uzziel M. 
Évaluation :
5

Everything went very smoothly.

Diana H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter D. 
Évaluation :
5

Very pleasant experience from reserving to final check in.

DALE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindell C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Venetia P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR C. 
Évaluation :
5

We have always used this location! They are great!! We will always use this location and Uhaul!!! Great employees and very helpful!!!

Dominik C. 
Évaluation :
2

Won't be using Uhaul anymore!!

Mahamane B. 
Évaluation :
1

Had to wait 30 mins before I could even leave so that they could fix the front tire and clean the broken glass out of the truck. Then as I'm leaving I find out the seat belt connector is broken. Then when returning the truck the fuel gauge wasn't responding and ended up over filling the truck. I attempted to see if there was any middle ground we could come to on the bill with the manager, who promptly responded “what makes you think I want to help you” all because I finished my question slash statement explaining it with “if you'd like me to continue using uhaul.” So thanks to your management at this location I will never again use your lack luster business. Seems every time I rent there's always something not right about the situation.

Wayne W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory M. 
Évaluation :
3

I usually find that the team tends to take on the same attitude as the leader. I had the displeasure of speaking with Brian, the manager, at some point during my rental. I have rented here several times in the past few years and Brian is always unpleasant, discourteous, and just has the overall sense that he would much rather be doing something else. Unfortunately, his high-turnover staff always seems to take on this personality as well. Thanks goodness for self check in/out as it decreases the need to have to interact with people that do not want to work there. On a separate note, Noah (if I remember his name correctly) was the type of person you would definitely want interacting with your customers. He is definitely the good kind of opposite of the entire team, in all ways that matter.

Anthony H. 
Évaluation :
4

The ignition had some problems. The attendant when I checked it back in said they had a problem with someone trying to steal the ignition so they had to replace them all. The key would not turn it sometimes and it took quite a while to get the vehicle started. But other than that everything was great.

scott D. 
Évaluation :
4

We appreciated the extension on time for extra days—we really needed it!

Dustin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica H. 
Évaluation :
5

Had mechanical issues with the truck. Kero equipment maintained better

Kim R. 
Évaluation :
5

Please don't use the location on West Kellogg in Wichita KS. They lost the key to the uhaul. They were not helpful. It was NOT a uhaul. Worst experience ever!

Kimberly U. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Susan M. 
Évaluation :
3

I was charged 30 $for an extra day. I was told I had until the 15th and I checked my trailer in on the 14th. Was it not checked in properly? Please advise why you charged me 30 $? I would like a refund immediately please.

KEVIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard N. 
Évaluation :
3

Truck was too big I wanted a 20' not a 26' truck

rachel M. 
Évaluation :
5

Outstanding service, will definitely be coming back. Even saved me some money after I ordered the wrong parts.

Garrett S. 
Évaluation :
4

Was just wondering if you give any discounts to church , charitable organuzations?

Gerald S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
2

The customer service was poor. He didn't seem like he wanted to help us. The truck smelled like cigarettes and the radio was blaring when we got in.

Abigail K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dee M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ryan G. 
Évaluation :
4

Truck was new and maintained except the windshield was full of bugs. I had to go and clean it myself. Using the truck share option on my phone became a problem which was unfortunate. No matter what I did, Uhaul app could not locate me -- everything on the phone and website was set correctly. Went over it many times so in the end I had to just leave the check as it was after hours and then got charged the 20 dollars. Unfortunate as it seems like such a good and easy way to rent a truck but it is completely dependent on technology/website working correctly.

Kevin K. 
Évaluation :
5

very helpful. hooked up the trailer, checked the lights, safety chain, all I had to do ,was back up and drive off, the staff bent over backwards to help me

Lonnie L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wolfgang W. 
Évaluation :
4

Stay open till actual closing. We had to rush to be there before 7:45pm because they closed at 8:00pm but would not help us if we got there after 7:45pm. We came from out of state to get the truck.

Kathy C. 
Évaluation :
5

I had no problems in reserving my truck; it was ready on time and great instructions from a knowledgeable staff member. A very affordable rate was given for local use; I appreciated that! I will use this location again if I need to.

Victoria S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anil S. 
Évaluation :
3

Customer service is awful, they are not welcoming and one guy was just rude and condescending.

Shelley G. 
Évaluation :
4

I had an old dirty truck but it was well maintained. I had no problems with it. I would of rated the entire experience with 5 stars but I did not have a friendly sales guy. He was rude and made me feel uncomfortable. I did hear him tell another worker, he was over due for a cigarette break. Probably had a lot to do with his attitude. Maybe you all should take better care of your employees. Hire more people to help.

Beverly D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristie K. 
Évaluation :
1

The truck had roof damage they tried to charge me for because I didn't have a picture of the roof. Who the hell climbs up on the roof and takes a picture? The person I returned the truck too was very rude because I didn't use the phone app

Keith S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cindy B. 
Évaluation :
3

Had someone driving behind truck, they said it was spitting out some liquid that was getting all over their vehicle...

ben J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheena V. 
Évaluation :
4

Don't know what you could have did better. Like to see you give a discount for the SENIORS, VETERANS, AAA members or AARP members if you do. I wasn't told you did when I asked about it. Because I am all of those.

Eldon J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dajah G. 
Évaluation :
3

The service person was very accomodating but he didnt have blankets. That would have been nice to have

Jennifer G. 
Évaluation :
5

Check engine light was on - not informed of this when I checked out the truck. The truck had so many scratches and dings on it, it was very difficult to tell what was marked and what was not.

Craig M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonnam T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATT L. 
Évaluation :
5

Very friendly and easy check in

ERIC B. 
Évaluation :
2

Since this is the busiest location that you have in Wichita, doesn't it make sense to hire enough people so that at least one person can answer phones? This is your bogey problem. Being on hold for over 40 minutes made it abundantly clear that no one at this store cares about fuelding phone calls. I had to call another location just to make a reservation. Would I recommend being treated like this to my friends and family? Not one bit!

Benjamin D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

Just specify better that to return the keys it's just a hole in the window. Spent 20 minutes looking for the drop off box

Eliezer R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey B. 
Évaluation :
3

I did not like u haul putting their lock on my unit and I had to wait for them to unlock my rented unit. They always had a truck that was broke down parked in front of my unit, again I had to wait to have it moved so I could get into my unit. They lost the key to their lock and they had to cut off their lock. The parking lot had nails, screws and wire/metal laying all around the parking lot.

SHELLY ANN T.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHELLY ANN T.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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