Évaluations des clients U-Haul at Whalley Ave

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul at Whalley Ave

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abedalrazaq a. le

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I was charged 57 dollars for gas fees for 7 miles! this is completely not acceptable. The receipt clearly states that I've returned the care 12 hours later than i actually did. Got scammed unfortunately by a company that has "high standards".

Chris M. le

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Everything was fine.The truck was perfect.

Jacob W. le

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The mobile check-in was a disaster. I made a reservation a day or two in advance and chose the mobile option. When I went to log in to my account with my phone on the lot, it said I had no reservations. I proceeded to try logging in with the order number, successfully identified my reservation, and made it through the photo identification, only to be rejected for my phone number already being in use. I spent 67 minutes with customer service trying to resolve the problem, and though we were able to come up with a workaround (requiring me to involve the phone numbers of all my family members and roommate), it's ridiculous that I had to go through this at all. Best I can tell, it was a database failure to match records across accounts and reservations. I hope you fix, as I won't be using uhaul again if there are reasonable alternatives next time I move.

Fisseha T. le

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Le client n'a pas laissé de commentaire.

Gugwana M. le

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Le client n'a pas laissé de commentaire.

Hillah S. le

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I was impressed with the use of technology, especially the self check-in when I returned the vehicle.

Aamer K. le

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Le client n'a pas laissé de commentaire.

Micah B. le

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My dealing with Whalley was pleasant, what I’m NOT happy about is that I made a reservation to load a UBox at the Whalley location and it wasn’t there. The attendant said that location doesn’t have Uboxes and that it was likely at a different location. I showed him my confirmation email which clearly showed Whalley ave as the location for loading, he told me that the system records my “preference” and that I should have received a message the day before informing me that I needed to go to a different location. I didn’t receive any correspondence about this nor was I told by the agent I spoke with on the phone when I made my reservation that this was even a possibility. When I got to the other location the employees were seemingly distracted (with some other customers who were equally confused) so it was very hard to get any information about the status of the reservation or if I was in the right place. Ultimately everything was figured out but it was quite stressful not knowing what the status of the box was right before a cross country move.

YVETTE B. le

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Le client n'a pas laissé de commentaire.

cleaveland r. le

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Not much keep it simple I was in and out quickly very simple don’t change nothing

Leon A. le

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Le client n'a pas laissé de commentaire.

GARRY B. le

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Le client n'a pas laissé de commentaire.

Andy B. le

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I only did a drop off so It was fast and effortless.

Gilles G. le

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Le client n'a pas laissé de commentaire.

SHANNON P. le

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I rent last from this location 2 times in the past 2 weeks . Dropped of the uhaul on June 1 and again as for last month the guy was argumentative and charged my card 3 times 4 different charges. He said the truck was over a quarter of a tank and it was actually on empty which I showed him so before I could get started I had to go get gas. Called to tell them June 2 that my card was charged 4 times and they couldn’t figure out why but couldn’t figure out how to fix it. That’s 2 times I had poor experience at this location in a matter of 2 weeks. I won’t be returning as a customer and will post and tell whomever I could tell not to deal with uhaul location there. Worst experience. I can see one time ok things happen but 2 times is a problem.

Hsun-Hui C. le

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Unclear return instructions

Kevin E. le

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Even though I used the mobile app the counter guy asked me the same information. I kept telling him I booked it using the mobile app but he kept setting it up online. So what I thought would be a quick in and out ended up taking over 20 minutes.

James T. le

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Le client n'a pas laissé de commentaire.

Jay M. le

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For the truck rental, there was an issue with the gas tank level. Not sure why each vehicle is not full to start and bring it back full would make it easier and much more simple. Bigger issue was that we purchased 4 wardrobe boxes. Price on the tag was $12.95 yet we were charged $13.95. I questioned it since the sign said a different amount. The guy was brusk in his response, said it was what the computer says,and that he would change the sign immediately I went to return the vehicle later. Same guy was there sign had not been changed, and he argued with me about the level of the gas based on what one the other U-Haul employee told us. I understand it is only $4. However, if the price is wrong, it should be honored and then get the sign changed. Neither one of these things happened. Would be great if U-Haul would do something to compensate. From my perspective, not a great place for customer service!!

dana H. le

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Everything was fast and easy and the Uhaul associate was very professional and helpful.

Lawrence M. le

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Just good service

Mark S. le

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Nothing - great friendly service for a visiting Brit!

Fei Q. le

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The only thing I would suggest improving is: please let the customer know that it is OK for the engine light to be on... I was quite nervous when I notice that.

anthony R. le

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Excellent customer service. A very good value for your money. My truck atleast was fairly new and in excellent condition. But just looking around the lot before I left you can see that the whole fleet is somewhat new. To me that's a good feature to have not worrying about breaking down because the vehicles are old and have a quarter million miles on them.

COLIN S. le

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Le client n'a pas laissé de commentaire.

Roy n. le

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Le client n'a pas laissé de commentaire.

Andrea O. le

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Customer service was amazing

Keesha T. le

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My overall experience was satisfactory.

Julia G. le

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The staff members were extremely friendly and helpful!

YONSHA S. le

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I don't appreciate being over charged.

Destiny N. le

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Le client n'a pas laissé de commentaire.

Aubrey L. le

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Le client n'a pas laissé de commentaire.

tallak m. le

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I was told at pickup that the tank of gas was full, and to therefore return it full. But I filled up the tank and it took 4 gallons when we only drove 7 miles total. This cost me more than it should have as a result.

Lamont W. le

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This experience was pleasant quick pickup quick return will use again

Nathan E. le

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Service was fantastic! Great job to the whole team.

Tom A. le

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Le client n'a pas laissé de commentaire.

Christopher L. le

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Le client n'a pas laissé de commentaire.

Paul G. le

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Le client n'a pas laissé de commentaire.

CHONGGUANG Y. le

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Le client n'a pas laissé de commentaire.

Veronica B. le

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The truck had some weird cloudy liquid all in it. It got all over my bed. I ordered both $10 furniture and appliance dollies but they only had the small floor dolly and only took $10 off for not having the two other ones.

Alan C. le

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Make the policy for refuelling the uhaul more clear. I got a $30 charge for "Fuel-up" service fee after driving for a gallon of gas. This is ridiculous.

Lauren S. le

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Le client n'a pas laissé de commentaire.

gaetana c. le

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Le client n'a pas laissé de commentaire.

Vernon M. le

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Nothing! All was well!

mario d. le

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great staff very helpful with my needs

Craig m. le

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Mobile pickup is horrible

michelle p. le

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None everything was great

Mark D. le

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You stated on multiple occasions that the mileage for the truck would get the same discount as the mileage for the van. Also the truck was in the wrong spot, the furniture dolly was missing, and the keys weren’t locked.

Ronald C. le

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Great service at this location the counter person knew exactly what he was doing unlike my last experience I had in the Post rd Orange Ct location

William M. le

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Le client n'a pas laissé de commentaire.

George L. le

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There fine.

Dawson W. le

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Stop over charging customers for things they didn’t rent and then state the will be credited at the return of the truck. To date over a week later and still no credit. Horrible way to rip people off.

christopher l. le

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Le client n'a pas laissé de commentaire.

Andrew S. le

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Le client n'a pas laissé de commentaire.

clymenza h. le

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Le client n'a pas laissé de commentaire.

Ana G. le

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Le client n'a pas laissé de commentaire.

MENDEL D. le

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Service engine light was on, the van could have been a little cleaner. Otherwise all was pleasant. The guys behind the counter were very pleasant and helpful.

Nysheema R. le

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Le client n'a pas laissé de commentaire.

john b. le

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Le client n'a pas laissé de commentaire.

Andre M. le

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Le client n'a pas laissé de commentaire.

wanda p. le

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Le client n'a pas laissé de commentaire.