Customer Reviews for U-Haul at Whalley Ave

4909 évaluations

116 Whalley Ave   New Haven, CT 06511
(E Of Rt 10)

(203) 562-3177

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(203) 562-3177

116 Whalley Ave
New Haven, CT 06511
(E Of Rt 10)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Very very nice person there

DARNETTA B. 
Évaluation :
5

The truck rode terrible. It needs service

AVISBONITA G. 
Évaluation :
3

The time is not good at 9:00 am some people need trucks and equipment at 700 am

KENNETH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWNJ C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rada P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aashish B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Noah P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fernando P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN Y. 
Évaluation :
2

The guy in the front desk the Hispanic one is really rude, it's not the first time I go there and he had an attitude like he doesn't want to be there, im Hispanic myself and used to work at customer service soo always try to talk to the person that is taking care of m, but this gentleman is really rude and it's not anged with his job.

LUISA C. 
Évaluation :
5

Very efficient and pleasant service. Truck fleet has obvioously been renewed and is really good qualilty.. I highly recommend them

OLIVIER G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN H. 
Évaluation :
3

Kind a Spencer to lease from this location

CARLOS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETHANY B. 
Évaluation :
4

The app is terrible. It froze several times, didn't submit photos that were required, etc and the person inside couldn't help because if you do it in the app they can't touch it.

Matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DINESH M. 
Évaluation :
5

very easy and fast renting

Jianyang J. 
Évaluation :
2

Too expense to lease a equipment, never lease again uhaul. Budget is more cheaper

CARLOS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mahea H. 
Évaluation :
1

Why doble charging me on my order 26471034 The truck was gas empty and I returned quarters tank fueled please review

Rodrigo G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katherine Q. 
Évaluation :
4

There was no drop dox

AUSTON F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAWN F. 
Évaluation :
2

My wife called to extend our reservation, which the attendant said would be free of additional charges. After I return the truck at the agreed time I get the receipt in my email which shows all charges doubled. Truck, insurance, dolly and pads. I'm trying to call the store all day with no success

Gabriel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GIRISH N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDDIE B. 
Évaluation :
5

Love the online check in

YANEA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOLANDA E. 
Évaluation :
5

Your representative was polite,friendly and knowledgeable. I would recommend this location to anyone unlike the Orange CT I had problems with .

MARK K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MAREIKA P. 
Évaluation :
3

Ensure that vehicles are clean and smoke-free. Also, ensure that employees are attentive to customers, and wear their masks when around customers/other employees.

ANDRE D. 
Évaluation :
5

Good service

DENNIS R. 
Évaluation :
5

Be sure the gas tank is full. The vehicle I got was only 1/2 full

THAYER Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON K. 
Évaluation :
5

Do everything online.... it saved me time and time is money... thanks

Jayson H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CYPRESS C. 
Évaluation :
5

The

ROBERT H. 
Évaluation :
5

Nothing but the Oil change symbol kept popping up

GARRY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD F. 
Évaluation :
2

My original reservation at a different location was canceled because I was late with no notice. You should call your customers in case they had some sort of personal emergency and are still planning on picking up their truck. I had to re-reserve on no notice, which luckily I was able to do. Also, when I went to return the truck, the line for returns was so long that I was unable to turn into the parking lot and had to wait in the street, obstructing traffic.

ADAM L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TANYA S. 
Évaluation :
5

Plz do NOT stack the boxes so high up that it BLOCKS the door entrance area and for Safety the customers and employees Should ALWAYS b able to see who is enterng the store at ALL TIMES . Plus it duznt look nice when u enter and see 300 boxes instead of a person ... whalley ave store . Thank You ...

LAURA S. 
Évaluation :
5

Good people but the truck has lots of accidents don't want to be responsible for some one mistakes

DENNIS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JANICE B. 
Évaluation :
5

The process was quick and simple! Thank you!

TIFFANIE H. 
Évaluation :
5

Give customer hour grace time to for pick up and drop off.

TAMARA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN S. 
Évaluation :
1

The cashier told me I can drop off anytime at my requested location. Well that info was false because, I was charged a drop off fee of 80 $after I did everything i was told was ok to do from uhaul .. bad service.

JASON G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

evelina P. 
Évaluation :
3

I rented a truck for 5 hours and I asked the associate what happens if I go over the 5 hours he responded technically you can have the truck for 24hrs I responded so I don't have to rush he responded no well long and behold I had the truck over 5 hours and was charged 2 rental fees of 19,99 and 2 insurance fees of 14 never did the associate say I would be charged twice if I went over the 5 hours I am very unhappy about the situation I did not have money to pay double the price due to covid I'm having it hard your associate should have told me I would be charged twice

TAMIKA B. 
Évaluation :
5

Plz MAKE SURE the boxes on whalley ave are NOT blocking the door entrance view for employees or customers . Safety is important For Everyone . Greetings are also important . I Kno things can still happen wether the space is cleared or not but think it's Much Better to NOT have the boxes stocked up Sooo Much . Thank u Sincerely from a Grateful Customer .. 😁😁😁

LAURA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLESETTA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nalasia L. 
Évaluation :
1

The location closed before the posted hours without any notice. When I called U Haul from the parking lot I was told that this location has a habit of closing early - not acceptable!

PAULA M. 
Évaluation :
4

A walkthrough of the van's features would've been helpful

LUCAS L. 
Évaluation :
4

Ensure clerks and customers practice safety measures (wear a mask) while inside the building at all times.

CRYSTAL G. 
Évaluation :
5

Both of the employees who helped us were very pleasant professional and efficient

JADE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frances B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK B. 
Évaluation :
5

Got stuck in the snow with the truck and ended up paying 209 for the truck

RODNEY M. 
Évaluation :
5

You should NOT have the front area stacked with LOTS of boxes that are for sale . when a customer first enters in on whalley ave new haven CT u CANT see the staff and the staff CANT see the customer bcuz a bunch of boxes are PILED UP ... Safety is Important for Everyone ... Plz Change this ASAP . Thank you Very Much for All of yor Great Services You Provide 🙋🏻‍♀️

LAURA S. 
Évaluation :
1

The truck was not in the location that was shown in the picture. I walked around in the parking lot in the cold looking at every truck in the lot. Then when I returned the truck I was over charged. It stated I went 200 miles when I only went 15. The miles on the invoice did not match the miles I started at. So now I am currently waiting for my card to be reimbursed. I am really disappointed with the service.

Erica S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCUSSHAWN B. 
Évaluation :
1

I recently rented a truck from your location. I would like to speak with you about my experience. I left my EZ Pass on the truck, I called to inquire whether it was found or not when cleaning. I was told I had to come down and ask if it was there and if it was your staff would return it to me after I identify it and that was the procedure. The woman I spoke to said to me they were cleaning it at that moment and I should be able to get it. I arrived about An hour or so later and I spoke with Jeffrey at the counter. He said he saw it so he began looking for it went to the side door to look for it came back he said he didn't see it he couldn't find it. I asked him to call the woman I spoke to because he said that she had it, he calls her and then came back to tell me that Angie had it she put it in her pocket and she couldn't remember where she put it after that. I reported the Ez pass stolen, I had to pay 16 $because of it. Your staff is extremely unprofessional and untrustworthy. I would like further contact at corporate level to voice a complaint over this incident. My contact number is 917-841-4849

NANCY A. 
Évaluation :
2

They forgot to put extra equipment in truck and I had to return. And asked for me to return truck after I had it for one hour for maintenance (I chose not to). That said , friendly staff and usable truck!

SHIHEME B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIFFANY L B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ELIZABETH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greta L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KIMBERLY P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ETHAN M. 
Évaluation :
2

Have a better truck this 1 had some damages, I was accused of having the truck out longer than I did because no one checked the truck in and I'm still waiting on my purchase receipt

TIMOTHY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

annett E. 
Évaluation :
4

Open on time and have more than 1 employee when opening

Marcus P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Minnie C B. 
Évaluation :
4

Like that I could bring van back at same time I picked it up after using the van.

PAMELA R. 
Évaluation :
5

I would NOT recommend the orange ct location they messed up our truck rental so badly and New Haven came somewhat to the rescue. On the phone reservation manager screwed up , New Haven fixed it again. New Haven and the worker Croix was wonderfully helpful !

CHRISTOPHER O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD M. 
Évaluation :
4

S.O.

SCOTT W. 
Évaluation :
5

i recoment uhu to us is nice people and good service

ROBERTO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLADSTONEL D. 
Évaluation :
3

I just want to apologize to the manager. There was a last in front of me who was the rudest ever. We are not all like that

Jillian T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

INGER C. 
Évaluation :
5

The man at the front desk was overly helpful... Keep your prices low, and your quality High as you have been doing! Thank you so Much. Armand J. Cobb

ARMAND C. 
Évaluation :
5

I had a billing issue upon my return and the u-haul agent cleared it right up. Great customer service!

Alexia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ashanti J. 
Évaluation :
5

The truck I rented was not clean inside. Maybe because it had not been used. I pray that all trucks cabinet are being cleaned during this pandemic.

Linwood B. 
Évaluation :
4

Get lock box locks that work

Eric E. 
Évaluation :
3

Used U-Haul Share app for guaranteed pick-up but it did not allow truck pick-up at assigned time. Called location phone and after 15 min on hold in queue, CSR found that the reserved15 ft truck was unavailable. CSR did immediately arrange switch to available 17 ft truck - same price. Check-out thereafter went as expected.

David M. 
Évaluation :
5

Fast and kind service. Answered all my questions. Since it was my first time, they should go out with me and show me how to operate all the equipment.

Gustavo C. 
Évaluation :
5

The customer service rep taking my order was particularly helpful. The lot attendant looked like some guy of the street. He should have been wearing something to indicate that he was affiliated with u-haul, of only a badge or a hat.

Dov C. 
Évaluation :
4

When I picked up the truck, there was a tire service warning displayed on the odometer. Truck operated fine, but it would be nice to have the equipment in somewhat better condition. Drop-off was simple and efficient, though.

Brandon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cennetta T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SITTO M. 
Évaluation :
2

For starters clean the parking lot. Ran over a nail and got a flat tire

ASHLEY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin S. 
Non reviews have been submitted for this location.

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