Customer Reviews for U-Haul at Williamson

1676 évaluations

2618 Williamson Rd   Roanoke, VA 24012
(I-581 Exit 460e North Of Civic Center)

(540) 563-4981

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(540) 563-4981

2618 Williamson Rd
Roanoke, VA 24012
(I-581 Exit 460e North Of Civic Center)

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

darren W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULANTHONY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORYLUCAS M. 
Évaluation :
5

I have rented many times from this location and have always received top notch service. Each time it has been busy and they handle each customer with care. Fast, friendly and courteous service

David W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

james B. 
Évaluation :
5

Perfect pickup service...fast & most helpful

Walter H. 
Évaluation :
5

Spencer always provides the best customer service I've experienced at any UHaul.

Johnathan L. 
Évaluation :
3

The Customer parking lot could use some help. Everybody part one way or the other nobody could get out. Some customers couldn't even get in needs to be better organized.

CHRISTOPHER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORIEMARIE H. 
Évaluation :
3

Not enough customer parking. Congested area.

tina A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDMARTIN R. 
Évaluation :
5

Consistently a great experience at this location

ADAMGOGGIN J. 
Évaluation :
5

Customer Service was great. The availability was exactly what we needed and the truck we rented was in perfect condition.

DESIREE T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHARLES BERNARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAUN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGERLEE H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSEPHMICHAEL F. 
Évaluation :
5

The gentleman who waited on us was very polite and very helpful. Should I need to rent a U-haul again, I will use this location

KIM MARIA C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Oliver G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Cameron H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN E S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KILAROCHELL A. 
Évaluation :
3

I made reservations in moneta close to my home and they did not have the trailer, all they had was 1 truck.. Wasted a lot of time and gas driving back and forth. Far as personal at both locations, they were great to work with. Beside that OOPS , all good

RANDALL ROBERT K. 
Évaluation :
5

Perfect!

THOMAS S D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAYLEY N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HASSANHOSSEIN M. 
Évaluation :
4

Inside was muddy, and not clean out. Just glad I had blankets.

WILLIAM DUSTIN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEANNACATHERINE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassie H. 
Évaluation :
5

Attendant was courteous, helpful and assured everything was OK before we left. Upon return he asked if we had any issues. We did not and appreciated his interest in assuring our expectations were met.

STEVEN LEE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tammy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLARENCEJEFFREY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barry T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wenndy G. 
Évaluation :
5

Always have had great service here.

GARYLYNN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRYLEUGENE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEANNADAWN F. 
Évaluation :
3

The gentleman who gave me the truck, first of all was rude and then told me the truck was full of gas. I got in the truck and it was already an 1/8 of a tank down from full. Upon driving the vehicle, every time I would apply the brakes the truck would shake violently. When I returned the truck that afternoon, I explained about the fuel level however bc it was said in the contract that the vehicle was full I had to return it full. The gentleman working that evening said I could have returned it the same way I got an 1/8 off and it wouldn't have mattered. I also was upfront about going about 30 miles over what I originally had said. Then I was charged another 31,5 on top of the 117 I already paid. I understand that you pay by mile but to rent a truck for less than 8 hrs when I originally requested for 12 should help alleviate the price. So all of the extra fees is absolutely unnecessary. We put gas back in the vehicle and make sure to take care of it when we use it and are open and honest. That should carry some weight with pricing as I have rented from this location before and didn't even come close to this cost for the same amount of time and distance traveled. Something should be done for universal charge not just whatever you guys feel like.

William S. 
Évaluation :
5

everything very fast

MOISES A. 
Évaluation :
5

This location should be the example for all the others. This is our 4th time renting from here. The staff is always professional, knowledgeable and VERY helpful. The equipment is the always clean and in excellent working order. I always feel like my business has been EARNED when I rent from here.

PAULCHARLES E. 
Évaluation :
3

When i reserved, it was for 10 hrs. with me picking up at 10 a.m. When i arrived, I was told to return by 7. We asked if there was a charge if returned late. Guy said no, unless its not back by mrng. He said theres a box to put key in. NO MENTION OF A FEE TO DROP KEYS IN IT!! I kept it 10 hrs. I was charged a 20 $after hrs fee because I dropped the key in an unmanned box!!! Was charged 15 $for gas, even tho I put 15 $gas before returning the truck!! Total included taxes, etc. which is normal, but they got me for an additional 35 $over and above what I should have actually paid, when you add the false gas charge of 15 $plus the 20 $after hours fee for simply dropping a key into a box!! NOT HAPPY AT ALL!!! Once these companies have access to your card number, they tack extras on. It's rediculous!!! Why can't ppl just be honest?!

LINDAFAYE J. 
Évaluation :
5

All was great

ROSELLACAROL L. 
Évaluation :
5

Just keep up the excellent work.

Juan R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lee F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brady T. 
Évaluation :
3

It was average. The process is slow and there is only one employee covering all the processes when I visited. My trailer was in good repair. The Uhaul system seemed promising at first. I gave all my information to a very efficient agent on the phone, including credit card, contact information, tow vehicle, etc. He then located the location for my need. He then sent me a link so I could transmit a photo of my drivers license. All done. I then received another, different set of messages requiring me to provide all of the same again. At the desk of the rental shop, it all came up again and they had to enter it all again. I am not sure why the process takes information entry in this fashion.

R W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEWDANE P. 
Évaluation :
5

The customer service was Spot On, very personal and extremely attentive. Will not use any other location. This employee really cares about his customers! Very polite and well mannered! Thank you for employing people that are on this level!

GARYMICHAEL E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFERELIZABET W. 
Évaluation :
5

Everything I needed it to be.

Sharon P. 
Évaluation :
4

After hours drop off, was well lit and plenty of open places to park the truck. Only issue (and I get it) was being charged 75 cents for mile overage. Again, I get it, but 75 cents.... Overall, a very good experience.

Chris C. 
Évaluation :
5

This location was awesome. They were helpful in troubleshooting a trailer lighting issue. Super service!

ALLENWAYNE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASONCHRISTIAN C. 
Évaluation :
5

Very nice people to deal with

RALPH H. 
Évaluation :
4

Good works

Nazmul I. 
Évaluation :
3

Seems to me anytime I've rented in the past you started with a full tank. I started this one with just a quarter of tank, making it extremely difficult to know how much to put in to assure I wouldn't run out of gas. So I put in 20 $of gas and upon the return it had a fraction over a half tank. When I turned it in and asked for the 20 back he said no. Seems to me this is most unethical to say the least.

EDUANE H. 
Évaluation :
3

Return the money you owe me to my card it's been 5 days and still no money i don't understand how you can take money from me in one second and then take weeks to payout returns!

JERRYLEE B. 
Évaluation :
5

Both the rep on the phone, and James at the site, were professional, courteous, and helpful. We picked up the truck on a Saturday and they were very busy; he could have used some help at the counter, but our wait really wasn't that long. Good job. The website was very helpful and saved lots of time.

JAMES M. 
Évaluation :
5

Very happy with service.

EDWARDJ M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMASPATRICK K. 
Évaluation :
5

The manager was really nice and helpful .

ANGELADAWN R. 
Évaluation :
2

I had to wait 25 minutes because none of the vehicles and paperwork were prepared. Then when I did get the vehicle, it was covered in ice, and the worker didn't bother to turn on the defrost or scrape it off, so I had to. The vehicle was filthy and smelled bad. Highly disappointed.

ALICHAMARIE G. 
Évaluation :
5

The representative was very helpful and efficient

Frances S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAYNEMICHAEL D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sandra R. 
Évaluation :
1

Well, you need more than one person opening and they need to be trained on customer service skills. Was attempting to do self check out for a rental on my phone and it kept glitching. I observed at least 2 people leave the store and assumed (wrongly i so found out) that the office was opened. Went in, guy behind counter had no mask and looked frazzled. Said excuse me that I just had a question that the self check out for a 9 am rental was glitching and held up my phone to show what I was talking about. He snapped and said well you will have to wait until I take care of the other guy in front of you (there was no one else in store...) and it was like well I just want to get it and go (i didn't even finish my sentence, wasn't loud or 'karen') when he snapped "well its not 9 yet so get the hell out of my store" (thats the exact quote). I have never been so embarrassed and stressed out and for someone with diagnosed anxiety during a pandemic and moving is stressful anyway. Then when I was looking for the truck he ran up on me with no mask outside to ask if keys were In a truck (I told him I don't know im looking for mine). Just overall so unsafe, rude, stressful. If I ever use uhaul again I will Never Ever use this location. Really my rental should be free for the stress that was caused so early on a long day and the anxiety of having to return the rental to the same location thus facing the same worker again.

Lacey R. 
Évaluation :
5

Podrían checar las conexiones de las luces de la traila y del carro para que coincidan. De ahí enfuera todo bien

JUAN L. 
Évaluation :
5

James was great, but for the 2nd time, I reserved a trailer online and was told one was there, but it was not the size I needed and none were available. This was the 2nd time I had reserved one and both times, none were available after driving 4 hours to pickup the car! Ended up having to use a car dolly instead. Real bad service UHAUL!

David K. 
Évaluation :
3

The general manager that helped me was extremely rude. I inquired about an enclosed trailer and he simply threw his hands in the air and replied "well which one??!!" and did not explain the different options that were available. Overall acted annoyed and inconvenienced that he needed to attach the trailer to my vehicle. However, the young man that was there when I returned the trailer was awesome and super friendly. The general manager of this place needs to take a hike or get out of customer service.

DEVONALLEN R. 
Évaluation :
5

as the usual outstanding performance with Uhaul.

WILLIAMMICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHENMCKINLEY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARKALAN A. 
Évaluation :
5

The system didn't have my rental reservation, so the easy return process wouldn't work for me.

RONALD S. 
Évaluation :
5

Both of the men I spoke to & worked with at this location went above & beyond to make sure I had what I needed and helped me in every way to make sure I was situated.

ALEXISVICTORIA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMESBURTON W. 
Évaluation :
3

The parking lot at this location is awful. My car was almost backed into because people would not stop coming in the exit. The truck we rented seemed like it was on its last leg. The transmission kept getting stuck and I was worried we wouldn't make it the entire time . Moving is stressful enough and nothing about our experience made it any better.

Brian G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHYDAVID D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenneth S. 
Évaluation :
5

Excellent Plus!

STEVENMICHAEL D. 
Évaluation :
5

Not a thing, the rental process went real smooth.

EDWARDANTHONY G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARKSCOTT R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARDJ M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edwin S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mimi B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PIPASTEWART W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELIX M. 
Évaluation :
5

I am very pleased with the rental. I have no comment to improve as the rental was excellent. Merci.

JAMESGERALD B. 
Évaluation :
3

The staff were helpful and made it very easy to return the truck and auto transport. Merci!

Chad F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC SCOTT R. 
Évaluation :
4

I do have feedback. It should be clearer in the reservation what the pickup address is. Often we will start a reservation online at one location and be directed to another location for pickup. I went to the previous location to pick up the truck and it was the wrong one. It was my error, but people renting a truck are involved in a lot, so maybe make that clearer. The desk person was super nice but not wearing a mask. I prefer people who deal with the public to wear a mask. But it's a very small location and he was great; very nice and capable, so if it is up to the worker to mask up then that is fine. Don't cause a problem for him, this is just an observation and not a complaint.

MIMI GREEN Y. 
Évaluation :
1

Over charged and when asked why I was told I'd get a call back and still no one have called but my card have been charged again

Vashti A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Verne C. 
Évaluation :
5

Excellent, friendly service. Will definitely come back when I need

KARENS W. 
Évaluation :
4

The staff were friendly and very helpful. I would use this location again.

angela z.  |  Expérience générale 
Évaluation :
5

This location was great and went over and beyond to make everything work out great with my reservation! Great staff :)

Mary P.  |  Expérience générale 
Non reviews have been submitted for this location.

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