Évaluations des clients U-Haul at Yale Ave

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul at Yale Ave

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Craig W. le

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I started my experience at 51st and 169 store. They were extremely helpful and got me to the equipment that i needed which led me to 33rd and Yale location. They were very efficient and helpful as well. Everyone involved at both locations were friendly and patient. I was very impressed!

James S. le

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Le client n'a pas laissé de commentaire.

Morad E. le

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Great service from the whole team

Reginald M. le

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Get my money I put down for a deposit back faster. I still haven't received it . It never takes this long

Yadira B. le

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The inside smelled pretty bad and had a lot of animal hair. Clean the inside.

Lisa G. le

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I had reserved a truck with an appliance dolly at a location have used many times before. Was contacted a few hours before my pick up time that had to get truck at a location further away from me. When got there, had to wait over half an hour to speak to anyone. No dolly was available. Thought i had denied insurance, but apparently cannot do at this location. Am not pleased, will not use uhaul again.

John B. le

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I have rented equipment from this location several times and Ron is always helpful and handles the transaction efficiently and with a smile!

Cynthia C. le

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Le client n'a pas laissé de commentaire.

Tally F. le

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Mark was a superhero, fixing an unworkable solution for me by digging deep into his supplies and finding the wiring equipment needed to rent a trailer. He installed it himself!

Mary S. le

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Mark was wonderful to help me with this rental!

mathew a. le

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Le client n'a pas laissé de commentaire.

Cindy B. le

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Le client n'a pas laissé de commentaire.

Jeremiah G. le

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Le client n'a pas laissé de commentaire.

Kristine H. le

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Le client n'a pas laissé de commentaire.

Mark B. le

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Mark was great.

Ronald A. le

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The manager was very uncooperative even though I told him the rental was transferred from Claremore because they did not have the proper equipment. I told him my original intent was to pick up and drop off in Claremore because that is where I live. He said I must return to this location to avoid huge fee. I could see that I was getting nowhere with him so I just complied knowing I would call the 800# and get good service.

Jonathon A. le

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Seriously need to hire some more staff. Just to drop off our van it take over 30 minutes and there was even a line of people in there with one guy working. I mean he was doing his best and the service was nice but it took FOREVER and I wasn’t the only one saying something about it

Katie S. le

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Le client n'a pas laissé de commentaire.

Christopher F. le

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Nothing, all my needs and expectations were met.

Dennis D. le

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The only challenge was the location’s computer system which froze up when picking up the trailer.

Daryl S. le

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Equipment was not in truck ready to go and had to go back to location to retrieve rented items that should have been in the truck ready to go.

Kelley V. le

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Le client n'a pas laissé de commentaire.

Leon T. le

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Le client n'a pas laissé de commentaire.

Charity M. le

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The manager needs to attend customer service classes. He was rude and did not greet customers. Made phone calls to people who had reservations and had not picked up equipment, not professional. Those conversations should not be witnessed by other clients. Not that location ever again, and probably will avoid Uhaul all together. Not satisfied with the overall experience.

MARY S. le

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Very kind and professional staff

David L. le

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Ms Fox was very friendly and helpful!

debbie r. le

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Le client n'a pas laissé de commentaire.

Kandy W. le

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Le client n'a pas laissé de commentaire.

Richard H. le

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Le client n'a pas laissé de commentaire.

Felix P. le

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Le client n'a pas laissé de commentaire.

jt m. le

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Everything was just as expected - great!

Jerry D R. le

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I was given 23 furniture pads, rather than 24 (which I didn't know until I got home). Transmission on the vehicle should have been addressed prior to renting-out the vehicle. Otherwise, this was a very easy check-out process.

Morgan D. le

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Le client n'a pas laissé de commentaire.

Jim A. le

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Le client n'a pas laissé de commentaire.

Denise B. le

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Roy is just the best. So friendly, helpful & kind. I have another UHaul closer, but will make this my new UHaul because of Roy & his wonderful staff!

beverly n. le

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Mark owner manager threatened to charge my card $500 if I did not return next day at 3pm. I am a flood victim in Sand Springs and this site would not allow me to keep truck another day so I could get more items before my hone flooded. What’s more ai could not return anywhere. The time it took me to get to storage facility and hire help I could have spent loading more items! Worst Uhaul experience ever!

Jon M. le

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Le client n'a pas laissé de commentaire.

Dianna E. le

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Le client n'a pas laissé de commentaire.

robert d. le

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Real nice guy who I helped me with my drop in request to rent the van. Your newer low mileage van was nice to use. Thanks!

Chris r. le

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None

Robert P. le

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We have furniture that was ruined due to a storm. Water came in from top of truck. Took out insurance. Returned truck and showed manager pictures. He said he was going to fight claim because it came out of his store. He was rude and very dishonest. Absolutely the worst experience I have had. I am so upset right now over the situation. That manager is one ugly human!!

KYLE M. le

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The call center employee who took my reservation reserved my moving van for the wrong day, but the employees at the local Uhaul store corrected that and upgraded me to a bigger truck as there were no 20 footers available.

Christopher M. le

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Le client n'a pas laissé de commentaire.

Ashley H. le

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Mark was wonderful.

Janet J. le

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Le client n'a pas laissé de commentaire.

RODNEY B. le

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Nothing. Best service I have ever gotten at U-Uaul.

MATTHEW M. le

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Le client n'a pas laissé de commentaire.

DANIEL E. le

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Le client n'a pas laissé de commentaire.

mary c. le

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Le client n'a pas laissé de commentaire.

sam m. le

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Le client n'a pas laissé de commentaire.

Dayzie S. le

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Le client n'a pas laissé de commentaire.

Charlene S. le

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Nothing. Mark was very helpful and available for all needed information. Friendly In the office as well. Very organuzed. Great experience e.

Kyle H. le

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Le client n'a pas laissé de commentaire.

COURT N. le

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At the time we showed up to pick up our reserved trailer there were two employees on duty, there were three customers. The young man was finishing up with the first customer, we were second. The lady who was helping us experienced a computer lock up and had to start the whole process over. We had reserved the largest trailer you rent and I'm almost 70 years old. So both of us worked to get the trailer hitched up. It was on an incline in the parking lot and my pickup is a new one with the taller bumper height so it was not going to be easy. During this process the third customer made a retail purchase and left. At that time the other clerk sat down, pulled out his cell phone and proceeded to play video games and smoke a cigarette while the lady clerk and I struggled with the trailer. Over the last 50 years I've hired and fired a lot of people. I can assure you, he never would have gotten past the first interview with me. Your HR system is severely flawed if this is the type of employee you're looking for.

Chris E. le

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Mark was a great help!

Hannah T. le

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Le client n'a pas laissé de commentaire.

Kyle H. le

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Mark did a great job helping me out.

neil g. le

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Le client n'a pas laissé de commentaire.

KELVIN B. le

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Le client n'a pas laissé de commentaire.

wendy s. le

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The manager left a new employee to work by herself. She was struggling but was very diligent and kind. It took 45 minutes to get the transaction completed. The manager showed up as we were finishing but never offered to help her. She was visibly distraught. The manager should be fired!

LIVINA I. le

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Le client n'a pas laissé de commentaire.

Andrew C. le

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Ronald I believe is his name, is very assertive and prompt. Great service in and out!

DENNIS O. le

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First had a trailer reserved at 51st and 169 in Tulsa. Got there to pick it up and had it hooked up and ready to go and they stated it had already been rented and unhooked it. Stated they put my reservation in computer wrong. This location at 51 and 169 did not have any customer service. Said nothing they could do and sent me away to the store at 33rd and Yale. Even when I went talk to manager at 51 and 169 they could care less that I wasted gas and two hours of time because of them

Martha C. le

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Nothing I can suggest! Friendly, efficient customer service.

Marcella e. le

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When i returned the van Mark tried to say i had damaged it a place he was running his hand over but cldnt see it with your eye. He tried to change the rental prices until i started asking for corp number I WILL NEVER USE THAT LOCATION AGAIN

Carrie S. le

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Le client n'a pas laissé de commentaire.

Diane F. le

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It was small and cramped

Marvin J. le

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Le client n'a pas laissé de commentaire.

jacob o. le

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Le client n'a pas laissé de commentaire.

Dalton S. le

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Really helpful and polite People when I couldn't find a trailer at 1 they searched up another location and sent me their overall a great experience

Catonna w. le

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You all over drafted my account after already debiting my account for full payment upon return of the rental truck. This is the second time I've experienced you all over charging my account. I will NEVER use uhaul again. I'd rather pay a higher cost to rent a moving truck from somewhere else than use uhaul again.

ed r. le

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The guy that helped me was great and very helpful. Sorry I don't remember his name.

Nancy B. le

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Le client n'a pas laissé de commentaire.

arnold t. le

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Great customer service by the manager/owner Mark. Thank you very much!!!

CAROLINE W. le

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There was no where to leave my vehicle. They finally found d a spot. You should told this up front. I only had the uhaul for a couple of hours.

Jason V. le

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Came in 29 mins before they closed today the guy working (didn’t get his name) was on the phone when I walked in I needed to rent a van when he was done talking to the person on the phone he told me he was now closing and that he could not help me keep in mind (I was there before the location closed) kinda pissed me off the only thing that he did was told me to go on the 24 hr pick up and that was it rushed me out tha door so he could lock it I asked him how to do that he just told me to go on the app and figure it out he was very rude no customer service at all will not be coming back to this location anymore

Dennis W. le

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Le client n'a pas laissé de commentaire.

Alexia H. le

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Thomas was excellent!

Channing W. le

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Le client n'a pas laissé de commentaire.

leslie s. le

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The staff was very friendly and efficient. No wait at all. The truck was clean, but unfortunately the truck leaked above the cab were I placed my boxes. That was the entire reason I rented the truck today. I have notified the location.

WYATT F. le

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Le client n'a pas laissé de commentaire.

JOSH H. le

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People were direct, nice, and very helpful