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JEFFRY CCustomer Reviews for U-Haul Moving & Storage Of Kissimmee St Cloud
Testimonials From Recent Customers
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Excellent customer service from the time I entered and exited the parking lot. Great staff and this location is nice and clean.
KYMBERLY SThe best experience, thanks
ANA R | Expérience généraleExcellent staff, serviced me for a year, accommodating
KIMBERLY S | Expérience généraleContainer at delivery location was not good had to call numerous times to set up Delivery after pictures were sent to location to show exactly where the pod was to be set. Finally finalized delivery date after numerous arrempts.
EDWARD NSat in the return lab for 30 minutes while 2 employees walked by or sat in rental vans on their phones. And did not do anything to provide customer service. Check the tape and fire them. THE WORST!!!!
DONALD Nsucked
VINCENT JI will used again in case I need it. Very clean and easier to access, well maintenance.
Angel O | Expérience généraleS.O.
PEDRO VI would have appreciated it if they brought to light the fact that I needed a toll for the trailer. And then they make me pay an administrative fee to pay the tolls.
VICTOR II'm disgusted about this location, employees do not keep their word when having an agreement. Bad customer service.
ADRIANA PBoxes actually arrived early! Chris and Echo at the E Irlo Bronson location are absolutely the best
jeff cChris and Echo are AMAZING!! Extremely polite and even while multi tasking they kept myself and others updated on what they were doing while processing needs of all. Again Great team
JEFFREY CThe staff was knowledgeable, friendly, and efficient! I would definitely recommend this facility to others.
Stephen NU-Haul truly makes it easy to rent for DIY type moves. They have vehicle choices, supplies and easy check-in and check-out procedures.
STEPHEN FI want to send out a special thanks to Chris and Patrick. Thank you gentlemen!!
EVERETT CClean and convenient facility for storage. Would highly recommend this location.
BETHANY D | Expérience généraleNothing. The service was great very friendly and very quick I was in and out of there in just a few minutes.
EDWARD HStaff was very courteous, helpful and easy to work with.
RICHARD T | Premières impressionsTransportation from WI to FL storage and finally delivered to my Home went smoothly!!! THANKS!!!
Araceli SChirs and "ALL' the folks that work the front desk are awesome. VERY friendly and helpful, from me buying so many boxes - tape they already knew me when it can to rent the truck and storage unit. I'm not done yet and looking forward to dealing this crew again. Al
ALBERT RMuy buen lugar, atención y profesionales.
SALVADOR G | Expérience généraleI returned after hours so I didn't get to meet anyone. Place was nice and well lit. Merci.
Robert MThe customer service rep didn't say much at all. Just " the receipt will be sent to your email. No walk around or inspection of the vehicle or equipment was done.
Alvin GThe staff are always incredibly helpful and kind.
MALCOLM AThank you for such excellent staff… and services.
CONNIE VMe encanto todo el servicio en general, la seguridad y si nesecitara los servicio de uno los volveria a escoger, agradecida por todo son excentes.
MARIBEL R | Expérience généraleExcelente
JORGE P | Expérience généraleI reserved a first floor storage unit 10x15. When arrived to unload was told I was getting 3rd floor and a very end unit. I had 2 movers been paid hourly. My move turned out to be 1,5 hr longer bc of the location. After complaining was still giving a 3 rd floor 2 rooms to make 10x15. Still made the move for my movers very time consuming and difficult especially completing for elevator and equipment provided to use. I was a very difficult move made worse. I was not very satisfied w U-Haul.
Luann L | Premières impressionsGreat customer service and equipment!
JOSE AGracias a Kevin, Jeam y al equipo de Chris. Son excelentes
JOSE MFirst and foremost this pick up location is very hard to find, located inside a flea market without any signs or guidance on how to find this tiny office next to a bathroom. Once the "office" was located at last I was prompted with a sign stating "agent will be back in 15 minutes", which I patiently waited for 20 minutes outside the door locked until the agent arrived. Once the agent arrived I realized right away this experience was not going to be smooth, there was a severe language barrier with the agent who was demanding additional payment for the rental despite being advised I completed the check in using the app (which she didn't understand). Luckily, I received a call from U-Haul customer service where the agent calling was able to realize the language barrier when she asked the local agent if the truck is still at location or not (no reply x3). Your agents must at minimum speak basic conversational English, this was a huge inconvenience and my plans to start my move today were cancelled. I spoke with an agent regarding your 50$ guarantee but my expectations are low at this point. Thank you for your time, whoever actually reads this (doubt it)
RICARDO DI used car towing At1569x and is something wrong with the brake system everytime i brake it was hitting hard, i end up using my neighbor trailer
ROCKY GThe young man who helped me was very kind and attentive. He answered all my questions and advised me on the possibility of delivering the item outside of business hours. He knows how to do his job and goes out and beyond to help and please his customers. In short, excellent customer service. As soon as I need a rental or any of the services you provide, this store will be my first choice.
JOSE VThe place is clean, secure and staff are friendly and professional
ISABEL C | Expérience généraleEquipment needs to be fixed, fenders on the dolly broken. U-Haul needs to keep up on their equipment. Good customer service and location.
CRUZ VGracias al equipo de Chris, Kevin, Jeam. Mil gracias
JOSE MRichard was very helpful and very nice.
ZUJEILY G | Premières impressionsThe young lady. Who helped me with so nice and great.There should be more people like her in this world 🌍 of our.
BRIAN B | Premières impressionsThe manager Chris Ortega is great! He was always helpful, polite and responsive. Great customer service!
MONICA C | Expérience généraleDrop-off was a breeze. Quick and easy. Thank you!
John Fmaking the reservations and picking up the trailer was very very good . good people make a difference. also dropping off the trailer at Home town in Red Creek top notch people . a trouble free experience . at both ends.
GENE SEverything was great
MANUEL R | Premières impressionsthey were great
THELMA GGreat service
Jason Heverything went really great staff was friendly and helpful
GARY WGracias al equipo de Chris, Kevin , Jean. Todo excelente en atención
JOSE MExcellent customer service.
WILLIAM CAll excellemt
LUIS G | Expérience généraleDid great and were trained
Jacob HGracias infinitas al equipo de Chris
JOSE MVery good
LARRY CVery satisfied with their equipment
RUSSELL MGracias al equipo de Chris, James y Kevin excelentes todos. Mil gracias
JOSE MVery attentive great customer service they answered my questions and fixed my concern fast thank you
Maryann MGracias como siempre por la la ayuda de Chris, Kevin y a todo su equipo
JOSE MThank you, team work makes the dream work and make for happy customers! We highly recommend U-Haul.
JAMES M | Expérience généraleWe had our storage unit for a year and never had any problems. Even with the severe inclement weather no problems, staff was super nice and very professional. Thank you. We highly recommend U-Haul.
TUSHILA M | Expérience généraleWhen I got to my location in Toledo, Ohio the car was not properly secured. One wheel had nothing on it. (Auto transporter ) Also when direct to drive car up there they said nothing . So I assumed it was safe to step down and I fell and couldn't get up. Because my leg is was caught under bar. But the two nice guys picked me up. So please communicate what we should do next.
CRYSTAL CExcellent
JOSE RChris and his team are the best! They were available every step of the way! I would definitely use this facility again if I need.
ELIZABETH C | Expérience généraleExcelente service
JUAN SGreat service
MISAEL GGracias como siempre al equipo de Chris
JOSE MThey are always there to help find the solution yo out needs.
ERNESTO RThe trailer brake and turn signal did not function, causing a safety hazard.
LOUIS DJust i like to say thank you for the opportunity and thank so much for keeping my items safe 10 start 🤝⭐ Sorry for the inconveniences God Bless all
Eliel J | Expérience généraleGentleman that hooked up the trailer went above and beyond
Tony PCris and staff was helpful and excellent
BYRON WNothing... They were great!
JAMES DGracias Chris y a todo tu equipo
JOSE MGracias como siempre al equipo de Chris excelente su atención y apoyo .
JOSE MEl personal es muy amable y atento excelente atención
Jeisson R | Expérience généraleExcellent customer service.
RICARDO RThe young man who check me in was very nice especially with his elder and was nice and helpful in every way
brian a | Premières impressionsI highly recommend this place, very professional staff and clean environment. Thanks for everything
Nelson H | Expérience généraleI would prefer 24hr access but I understand why it’s not.
josh a | Premières impressionsChris Ortega was outstanding!
Douglas S | Premières impressionsBiggest reason we cleared out our unit was distance. We picked this location before we knew where we would be living and it's just a long drive back and forth for us. Otherwise, it's a great facility! By far the best I've ever used, personally! Everything we needed was right there, including a really big lot to turn around a large truck and loading docks to back into for unloading. I would highly recommend this place!!
JULIE M | Expérience généraleExcellent
Ricardo D | Expérience généraleExcellent experience!! Clean facility, friendly staff and the manager was amazing. The whole experience was flawless. It even had to change my reservation date and Chris made it happen without any issues. With moving being such a stressful time, it was really nice to know that this part of the process was so easy for me. I truly appreciate it.
Amy G | Premières impressionsManager Chris is courtesy and kind thank you
Luis O | Expérience généraleVery clean facility and good customer service
Jose N | Expérience généraleVery good customer service experience and the area very clean good to have the sheriff station close by too
Jose N | Déménagement en ligneGot stuck in the elevator...might need to take a look there....
Brian C | Expérience généraleOk👍
FERNANDO G | Expérience généraleExcelente servicio
JOSE S | Premières impressionsThis is my first time using a storage facility.
Lori P | Expérience généraleThe facilities and staff are top notch, a great operation overall!
dave m | Expérience généraleGreat experience with this U-Haul storage facility. It was clean and had adequate supplies for loading and unloading. I especially appreciated the security, safety measures, and drive in availability so that I didn't have to load or unload in the FL heat and humidity.
Monica D | Expérience généraleExcellent love customer service good 100 % front desk super helpful and nice.
Enrique C | Expérience généraleHaving a community dumpster .. on site free of charge .. would be really, really nice
Wilbert G | Expérience généralemehhh
JAMES V | Expérience généraleTodo fue bien, el personal exelente
JOSE D | Expérience généraleThe staff was outstanding, the Manager Chris was outstanding.
JOHN P | Expérience généraleThe only issue I had with my experience was the parking conditions. Once you pull in to the lot there's really no direction on where to go. Also there's not enough parking spaces for someone going to their storage unit, as well as the loading/unloading spaces (limited).
Luis P | Expérience généraleGracias a todos sus empleados. El servicio y empleados son muy profecionales, afectuosos y cortes. Les deseo muchas bendiones del cielo. Gracias, muchas gracias.
DORIS G | Expérience généraleVery good service! I was not expecting such an awesome experience. Thank you!!
JORELL W | Premières impressionsDefinitely helped me when I was in tough place atmosphere was great and overall facility is very clean and well maintained.
DONNA M | Expérience généraleGreat staff give them a raise
STEVE W | Expérience généraleI never had any problems with my U-Haul Storage.
Juan C | Expérience généraleExcellent could not complain about anything. I wouldn't trust another storage company. I have a storage in Chicago for more than 10 years and that is why I kept UHual when I started my move to Florida. Merci
Marta D | Expérience généraleThe Employees in the Kissimmee ( E Irlo Bronson) location have the best customer service , helpfulness. They have all been helpful and overall just great . They made my long move better on this end .
Darci C | Expérience généraleChris and his crew like always, doing an excellent job. Came in for a truck and unit and was in and out in about 15 minutes maybe less. Had an issue where I didn't see the time and I was passed on facility hours. Contacted Chris and was in and out in about 25 minutes. Mind you I got locked out the facility because it was passed 10pm with my Last 2 loads!! Again Chris ame through like always. Finished up today and returned the truck and got received with great customer service like always. Recomend this place to anybody. I've been using this facility for about 3/4 years now and I will continue to use it.
ROBERTO G | Premières impressionsChris was very helpful from start to finish helped me so very much i am so thankful
Danielle W | Déménagement en ligneShe was clearly and pleasant. Super nice, helpful 👍
JORGE M | Premières impressionsVery nice service, thank you guys!
EUNICE B | Expérience généraleI have lived for more than 27 years in the United States and I can say that U-hual is the best place for everything related to moving, truck rental and storage.
Jeisson R | Premières impressionsU-Haul Are the Best.👍🏽
NELSON R | Expérience généraleExcellent service à la clientèle
AUDRA J | Premières impressionsIncrease price to fast and moved out I am disabled Army veterans and go out of my budget
FRANCISCO C | Expérience généraleNo greeting when I entered Handed me a flyer with info and would have liked it better if they didn't have to be asked to explain the diameters of the storage units. Better to color code the signs with the lines on the floor. Young lady was not able to read floor map to find my unit. I finally asked her to let me see it and found it instantly, I taught her number sequencing. I purchased one year. She gave me my card but wasn't clear on the card key. I set the alarm off twice due to lack of instruction. Finally figured it out on my own. She never explained about checking out when done. Floors are very clean - very impressive
KIMBERLY L | Premières impressionsEcho and Chris were amazing and helped me get exactly what I needed.
ALTA A | Premières impressionsThank God for you all that saved me a lot of money in moving
Richard R | Expérience généraleNice Friendly Staff, her name is Echo, and Store Manager Chris Answered all my questions. The facility is clean, organized, well lit, Elevators are well conditioned, spacious and wide. Merci.
LUZ Z | Premières impressionsVery Happy with everything.
Robert G | Premières impressionsFor me and in my case it's just perfect the place super clean,all perfect paint it,all new,the staff all are super friendly, very polite, the grass it's cut it very well, all the place and the staff for me it's just perfect I hope that keep that team because they work very well I love it
EDWIN M | Premières impressionsTodo bien
Raul B | Déménagement en ligneThe manager and staff were incredibly kind and helpful. I would absolutely recommend the facility to everyone.
MALCOLM A | Expérience généraleIt's a pleasure doing business with U-Haul Kissimmee FL
MICHAEL W | Expérience généraleTeam was nice and helpful
Cindy O | Premières impressionsI had to use another facility, loading dock for a trailer was not ideal, I also received an auto email canceling my reservation made in California, the expectation to drive to Florida the next day was unreasonabl.
CHRISTOPHER M | Expérience généraleFast and easy process! In and out within 10 minutes!
Gabrielle A | Premières impressionsThis is a beautiful place it’s very clean and the staff is very nice
VINCENT M | Expérience généraleWe are very satisfy with everything. That's why we acquired a bigger size storage so we are staying a little longer, oh and by the way I brought my mother in law to this storage too. She closed were she was and came to this one. Keep up the good work and Thank you.
DAISY M | Expérience généraleThis facility was built poorly. One freight elevator and it was broke twice. I was on a time schedule to get our things into it prior to moving. Carrying heavy items up three flights of stairs is unacceptable. I attempted to contact the facility for updates during and nobody ever answered the phone. I escalated this through corporate and was told the regional manager would call me. Nobody did. I had to call back to corporate to get the regional managers phone number to call her directly. The solution was to charge me more for a ground floor unit. Why would I pay more because someone decided to place a cheaply built freight elevator that apparently also had incompetent technicians to repair it in? How could I have confidence that this freight elevator would be functional when I return to retrieve our items in the future? I am not willing to take that chance so I found another facility for our things. Also, I mentioned freight elevator so much because they are built to be tougher than normal elevators. In a new facility such as this one a good elevator should last many years before any issues would occur unless it was just a cheap company that installs and maintains it which obviously is what you choose.
ERIC L | Expérience généraleStaff were amazing.Went above and beyond.Actually knew what customer service was without making me feel it was all scripted.Already some friends.Thank ya'll.
James H | Premières impressionsChris and his staff are beyond outstanding! They definitely helped make moving things smooth and easy. The place is clean and very secure. Chris was such a pleasure to work with. Need more people like him!
Laura V | Expérience généraleExcellent service
Carlos M | Premières impressionsStaff was friendly and very professional..I love the fact you can park your vehicle inside the garage as you unload and load your furniture.
LOURDES O | Expérience généraleI had a little difficulty trying to figure out the process. It was different then my past experience. But it was a good experience. Very pleased
Taneathia M | Déménagement en ligneThey was friendly and the prices are real good
ISRAEL C | Premières impressionsI enjoyed the experience, yet I decided on what'd be a better storage deal overall. Relevantly, I do appreciate the excellent convenience I had here!
Emmanuel P | Expérience généraleEvery aspect of our experience was simple. Reserving the unit online, the initial check in process, getting in and out of the facility, everything was amazing. The staff was always available and professional. If I need storage or vehicle needs in the future you will be my go to facility.
Francis C | Expérience généraleThanks to the staff, Chris the manager is very professional. I will recommend this facilities to everyone in town. The best experience that anyone could ever have this guys go above and beyond. Thank you guy's.
Raul L | Expérience généraleFront Desk staff was very friendly and helpful
MICHAEL G | Expérience généraleWe recently rented the storage unit so we can say much about it. We can only say that they are new facilities and all the units have climate control. We respond no to the recommended question since every case is different, so what works for me probably won't work for someone else.
JOSE S | Premières impressionsS.O.
iris c | Expérience généraleSo far so good. My first ever personal storage unit. Really appreciated kind and helpful team members. It was a rather traumatic day for me but they were so accommodating. Had some trouble with the U-Haul app; my reservations won't show up there, neither truck nor storage. Merci.
Audrey B | Premières impressionsKeep up the good service. Your staff member, Kevin Martinez was a courteous, helpful and an awesome person to work with. I appreciate all your support !!
Mirta M | Expérience généraleMerci
Alberto G | Expérience généraleIt was a great experience when I was physically there, but a huge hassle when I was out of state. The office never answers the phone. It always gets redirected to corporate sales. That was extremely frustrating, especially when I was told I could call if I needed any assistance. Other than that, it was a decent.
Elisabeth H | Expérience généraleWell let's see… I reported my access card stolen but they refused to shut it down because someone who was not on my account in any capacity claimed to be power of attorney for my emergency contact. It was my phone number. My name. How is this possible? I didn't press too much because I had a lock on it, but they let this person access the facility and add a lock of their own. They refused to move the lock but said I could. I had asked for 24/7 access and found out that it wasn't activated as stated after I was locked out for going to retrieve another tool. The tools I left were gone and the staff confirmed they had seen them but didn't return them. I couldn't get the lock off with no tools. I waited for them to show up so that I could ask, and I had a fleet of cops ride up and trespass me so that I couldn't come back. I figured they'd be closed on the holiday but I just received an email stating that I moved out. All of my stuff is being made available to someone I don't know. The person may not even be at the right unit because the note they were also allowed to put on my account didn't even have my name on it. I have no clue who "Kenny" is but why can this person put notes on my account, put locks on my door; and take my entire unit?
KYLE B | Expérience généraleEl muchacho fue bien amable y me explico todo lo del storage más me gustó el precio es razonable conseguí lo que estaba buscando gracias.
zaida d | Premières impressionsConsumers should be able to get refunded if they turn in their unit at the beginning of their monthly lease. Why pay for time that the unit is no longer in use? This is not fair to the consumers
MELBA M | Expérience généraleMerci
yahaira s | Expérience généraleChris is phenomenal and seems to run things well there. It's a good business model and he has a decent team. The only issue is the elevator and it wasn't an issue at all this Saturday on a busy day.
BRIAN S | Expérience généraleChris was awesome! Helped me with everything I needed!
Laura V | Premières impressionsI would like to extend great gratitude to Chris.O and his assistant staff for the wonderful service that was offered from the minute i entered and went to the counter for service, thanks you all for making the transition as easy as possible, keep up the great work guys i will definitely keep you in mind for all future moves.
Esteban R | Premières impressionsChris made the Move-In Experience Amazing.
CHRISTOPHER M | Déménagement en ligneGreat Storage location. Would highly recommend.
Dino L | Expérience généraleMerci.
Maria C | Premières impressionsTwice I had an issue, but it was handled immediately. Nice and understanding staff that's willing to help your needs.
Craig L | Expérience généraleThey never answer the phone when you call. It goes directly to Uhaul help center. It's an indoor facility but there was water in my unit and got my mattress wet. I rented a truck with an appliance dolly and when I picked it up. They had no dolly so they gave me a smaller one which was not enough for my bigger items to go up some stairs. The reservation was made well ahead of time and they should make sure they have the equipment that is reserved.
PAUL P | Expérience généraleThank you for your help 🙏🙏
Yuliana A | Expérience généraleThe customer service in Kissimmee was excellent and professional.
Xiomara C | Déménagement en ligneGreat employees and awesome location very clean facilities
Milton F | Expérience généraleEveryone who works here is very friendly. The place is very clean and well maintained. I felt safe. I would definately use this place again. The gentleman who works here even helped me back my trailer in.
Robin S | Expérience généraleStaff is friendly and helpful. Facility is well equipped with carts to help with transporting your storage boxes. Also the facility has just about everything you would need. Boxes, trucks, vans, ect Very clean facility
Stephanie G | Premières impressionsDid not move in. Location of unit inconvenient. Had to find another location.
Juan S | Déménagement en ligneMerci.
Alberto G | Premières impressionsGreat leadership!
Boys & | Expérience généraleThis is the cleanest and friendliest storage place I have seen yet. The gentlemen who helped me out were fantastic and so helpful. I appreciate everything they helped me with and made my day much better. I would definately recommend!
Robin S | Premières impressionsVery good service, all the guys are friendly and do an excellent job, everything is in order and clean! I recommend it. Good job the Manager is doing great.
Stacy M | Expérience généraleOnly issue is when needed to talk to manager/employee there is onlt one person working. Maybe moving trucks, solving storage problems or access problems and not in rental office. Understaffed. Otherwise great clean storage, trucks. Helpful, knowledgeable, friendly staff.
VICTORIA W | Expérience généraleGreat service from the gentleman at the location that day.
Andres O | Premières impressionsGreat! Not enough dollies/flatbed hand trucks
Paul L | Premières impressionsStaff was great , helpful and respectful. Thank you so much Alex, Rich, and Lucas . Treat us with respect and very courteous. Will recommend my friends , family. Than you
monica M | Premières impressionsVery helpful and very courteous whenever I needed any assistance
Ruben A | Expérience généraleChris Ortega, the manager was excellent with customers. He was very very nice one man he had working the desk his name was Richard most horrible person I've ever met. He did not give me a card to get in the storage unit. He did not tell me how it worked or anything he was just awful. I hope I never have to talk to that man again he shouldn't be working there. He was just so ugly I thought maybe he's having a rough day but then again, maybe that's just the way he is I was I had to mention to Mr. Ortega maybe you could re-train him he definitely does not need to be dealing with the public and for that reason, I might suggest it but then again when I think of Richard, NO WAY, thank you .
Jenny B | Premières impressionsThe staff were very helpful when it was needed. The facilities were very well maintained and I felt secure storing my property there.
Edward G | Expérience généraleVery clean and convenient location. Great value.
VICTORIA W | Premières impressionsMerci
Julie J | Déménagement en ligneGreat leadership “Chris” and staff
Boys & | Premières impressionsgood service employees were very professional
JAMES P | Premières impressionsGood service and very clean...
Gloria C | Expérience généraleEveryone at this location was so helpful!
Christine S | Premières impressionsGreat place, clean, safe and very convenience location. Loved the garage loading and unloading indoor access.
Genaro G | Expérience généraleChris has been great and very helpful with our storage stay.
Betiea B | Expérience généraleAmazing! Felix Casillas was very helpful and kind. He made the process easier. He is definitely an asset to your company. Thank you, Felix!
Vanessa M | Déménagement en ligneVery nice and professional staff!
windy f | Expérience généraleCleanest and most modern storage facility I have ever seen. Would definitely recommend!
DOUGLAS H | Déménagement en ligneGreat experience.
Elizabeth C | Expérience généraleThis is a new facility, very clean and streamlined. The owner is very knowledgeable, courteous and professional. They have any and every moving supplies you could possibly need. Je les recommande fortement.
NELSON V | Premières impressionsThe storage facility exceeded my expectations to such a degree that though my original intent was to use the site for only a short time during a transition period between homes, I am considering using it as a longer term storage solution for some of my personal goods. The presence of a freight elevator and complimentary moving equipment is incredible, but was not particularly emphasized in the online description of amenities, which is a point for potential improvement.
Michael C | Déménagement en ligneChris and his team are SPECTACULAR! I will only use them forever. Every time I went in(even with them having no air conditioning for 1 month) they were always courteous and helpful.
melissa g | Expérience généraleI was locked in the elevator for an hour, called for help using the help button and no one came. Thankfully my husband was outside and finally found me to call 911. Awful experience .
Sheila B | Premières impressionsKeep up the great work
Juan C | Premières impressionsWe were driving from south Florida … 3,5 hours away; had to stressfully rush to meet the closing time deadline on Sunday. Other than that the staff who assist us was very helpful!
Roma K | Premières impressionsI will tell you! I called stressed and hoping it would work out, then to my great surprise it was professional, cordial and way beyond my expectations of quality service. The staff were very kind even with my insane needs to be able to get it all done, I am glad that this is were I ended up returning my truck and rented a place to keep my life items. Love me some Kissimmee Uhaul staff!
CINDERELLA F | Premières impressionsExcellent
Gregory M | Expérience généraleAbove average facility. Very clean, well-lit, excellent security. Fortement recommandé!
SHARON M | Expérience généraleService person was extremely friendly, courteous, and very helpful. Plus patient.
MARTIN L | Premières impressionsStaff was friendly and very helpful. I like the facilities very clean, modern and very convenient to our needs. I will recommend this facility to anyone.
Maricarmen A | Premières impressionsThe keypad entry disarming an entry access system is tedious and problematic for customers who are loading or unloading a truck. To be constantly stopping to to turn around and punch in a code everytime you go through the door is frustrating to say the least. If the system is set up for swiping a card? The card should be provided at check-in for every customer. By the way key coding the restroom just comes across as lazy and inconsiderate.
SAMUEL S | Expérience généraleI've been there several different times, each time The staff is very friendly and Very helpful!
Woodrow W | Expérience généraleStaff was awesome and made sure they provided me the first floor space that I had requested the first time.
Ruben A | Premières impressionsThe employees are great they go above and beyond to help you and accommodate your needs. I recommended it to a friend and she still uses it. My needs were brief and only need it equipment and storage for 3 months, still they did everything in the power to make it a very easy transition for me. Thank you guys for the excellent work and great service.
Estrella P | Expérience généraleLeft my paperwork in Detroit The Florida office helped me find the location with a positive attitude
Renee D | Expérience généraleThe staff there was awesome, they helped me all the way through my process, they also helped me with answering questions about what I need and what I didn’t, super nice
VINCENT M | Premières impressionsMuy amable los empleados
Luis M | Premières impressionsThis is my second encounter at this location. I rented a truck about a week ago. The same young man assisted me. He is friendly, and has a good sense of humor. One tip: It would be useful to explain more clearly the check-in process for the storage facility. It is necessary to swipe your card on the security pad to make the door access system work. Another tip: Be sure to point out the overhead door access to the inside loading area; this is a really cool feature.
Brett L | Premières impressionsNa
Katwan P | Premières impressionsFirst of all, no employees were around to help with anything when I moved in. The middle door to the loading zone was damaged and unlocked and did not close fully. The young puerto rican lady there tells me to wait 5 min and the door would close. I start unloading and when I come back down the door damaged the truck and vice versa. I was not present when the incident happened. I asked for the camera footage to prove the negligence was NOT mine. Chris Ortega asked me for my info so he could deliver the footage. Instead, they try to charge me over $6 000 for the damages I had no control over, lock my storage with one of their locks and calls the sheriffs on me because I needed help promptly to get some belongings to be able to get to work and he didn't want to be there. TERRIBLE EXPERIENCE TOP TO BOTTOM I WOULD NOT RECOMMEND STORING WITH THESE TYRANTS BECAUSE THEY WILL RATHER KEEP YOUR BELONGINGS FOR AUCTIONS.
Alexandro S | Expérience généraleVery nice and clean facility. The staff are tremendous.
RALPH W | Premières impressionsThe guy that checked me in was so extremely helpful, pleasant and friendly! He made it such an Easy and quick process
Benjamin D | Premières impressionsPerfect no contact experience.
Jennifer C | Déménagement en ligneOverall, it was a good experience. However, there were several days with no access following Hurricane Ian, which added stress and delays to our move. We also noticed a higher than normal amount of roaches and spiders in comparison to other storage facilities we have used.
Joseph A | Expérience généraleI wanna personally thank the GM, Chris Ortega, for assisting me with getting access after hours. It was stressful enough just getting to the place let alone the time of night he was! My gratitude and appreciation goes beyond what this posh can fit.
Chere A | Déménagement en lignePerfect storage
Styve T | Expérience généraleVery reliable.
Calla U | Déménagement en ligneyou need a garbage can at the entrance of the storage building
Jose N | Premières impressionsChris Ortega was very helpful and very nice to talk.
Ezequiel S | Premières impressionsChris me atendió muy adecuadamente… con puro conocimiento de todos que se refería
Carlos H | Premières impressionsThe locker they give me is hard to close and open
carlos s | Premières impressionsThank you so much
Brenda S | Expérience généraleGreat experience with both our storage units
John W | Expérience généraleI went to the storage unit and I could not unload because there was no lock for me to lock my unit. I was expecting a lock waiting for me inside the unit as it said on my order but when I took off the green plastic tab I could not unload.
Francisco Q | Déménagement en ligneLo único que yo le dige a from Venezuela n código y puso otro y tuve que virar hacia Kissimmee para que me pusieran el correcto
Sonia M | Premières impressionsI was not prepared with scissors or knife to break the green plastic lock and U-Haul didn’t let me know so I could come prepared.
Virginia B | Déménagement en ligneThe facilities are very nice but I found it very difficult getting moves in through the website. There were no links to move in as the support people told me over the phone and no one at the actual facility answered there phone. I had to have a remote support person put me in touch with someone to arrange payment and move in over the phone. This took me 30-45 minutes just to get in contact with the right person which was frustrating.
GAVIN T | Premières impressionsFacility was clean and nice. Carts were available and in good condition. However, the office is not open at that location and you have to drive into a facility in Kissimmee to gain access. There is a note on the door with an address and the main U-Haul phone number, which nobody knows what is going on with that local facility. The phone number listed on U-Haul website just rings and nobody picks up. I drove the 30 mins farther into Kissimmee in traffic with my truck to get help. There was a long line, however the staff was very friendly and addressed my needs. This would have been a 5 star review if there had been some sort of communication through the website or email that there was no office at that location. Cost me an extra 2 hours of time and a quarter tank of gas.
Michael R | Premières impressionsEverything was messed up
Silvia R | Déménagement en ligneHello I have to travel 7 miles to another facility to finish my rental. Instructions left at the door were not clear. Beautiful facility but poor administration by Uhaul not the staff
John C | Premières impressionsWould use them again
Michael L | Expérience généraleVery good
Styve T | Premières impressionsI didn't get my code or help to get out the storage into the other storage
Dellesha S | Premières impressionsGood so far
Bank A | Déménagement en ligneI had a great experience in the storage. The storage is very well equipped, organized and secured, making the moving in and out easier.and effective. Merci
Monica C | Expérience généraleMe encanta la ubicación… Aun mantengo otra unidad en esas instalaciones!
Jerry.stgo@gmail.com S | Déménagement en ligneUnit was ready but it was still under construction and only one elevator on the building and it was not working. My unit was on the 3rd floor. I try to get help. Reach out to the number on the reservation. Explained the situation. Put me on hold for more than 30 minutes. Hang up and call again. Same thing. 3rd time I selected check-in. The guy told me he can't help. Gave me another number. No one answered. Press the button on the "customer service" box. No one answered. By the way it also says "security" I hope no one have a real emergency. Had to go somewhere else last minute. The positive. They called me next business day and had not issue getting a refund. I would personally avoid unmanned facilities in the future.
Eliezer V | Déménagement en lignewe made a reservation for a 1 way trip over 10 hours when we got there we were told the drop off was different than the storage we drove around all flipping day because we couldnt find the place because it was closed then ended up reserving a unit with a totally different company this is the most disorganized and worst reservation and drop off system. then our drop off location was a flea market that was locked then after putting our gas back to where it was at half a tank we were charged an extra 12,5 for gas. this was an awful experience we reserved a truck and a trailer on the front endnon one transaction and were told we had tongo to 2 different locations terrible absolutely awful worst experience ever with
ramon h | Déménagement en ligneThe new Owner (Chris) and his team was very helpful and understanding.
SAMUEL S | Déménagement en ligneGot in on the very beginning, pre-opening. Rod was very cordial, helpful, & knowledgeable. He directed me to the appropriate web site & with staff further assisted me with my move in!
DENNIS J | Premières impressionsTaylor at the Narcossee location was extremely helpful. My original reservation was for that location but when we arrived to unload our unit was not available!!! Taylor located a unit at the new location. She was awesome!
Leslie D | Premières impressionsThe customer service has been horrible. I had to go to the facility on 2021 N main street to get the storage issue fixed. The rep Alain was very professional and helpful.
YESENIA M | Premières impressionsManager was awesome
Robert H | Premières impressions