Great fast service will come back again well recommend this place to friends..
JOHNNY HCustomer Reviews for U-Haul Center Of Kissimmee St Cloud
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Kevin is excellent for helping with everything.
Nancy CYour Awesome!
JEREMY BExcellent could not complain about anything. I wouldn't trust another storage company. I have a storage in Chicago for more than 10 years and that is why I kept UHual when I started my move to Florida. Merci
Marta D | Expérience généraleThe Employees in the Kissimmee ( E Irlo Bronson) location have the best customer service , helpfulness. They have all been helpful and overall just great . They made my long move better on this end .
Darci C | Expérience généraleChris and his crew like always, doing an excellent job. Came in for a truck and unit and was in and out in about 15 minutes maybe less. Had an issue where I didn't see the time and I was passed on facility hours. Contacted Chris and was in and out in about 25 minutes. Mind you I got locked out the facility because it was passed 10pm with my Last 2 loads!! Again Chris ame through like always. Finished up today and returned the truck and got received with great customer service like always. Recomend this place to anybody. I've been using this facility for about 3/4 years now and I will continue to use it.
ROBERTO G | Premières impressionsN
GENECIS TI set up the U-Haul to have 100 miles just in case. I was told it was 1/2 a tank. I drive off and noticed it was a little over 1/4 of a tank and I used the van for about 20-25 miles. I was still charged for the 100 miles and although I filled the tank to 1/2 because I didn't notice in time. I was documented as less then I brought back. Billing for this is clear and I added the 100 miles "just in case" and was told I would be credited for any "not used" miles. Plus the gas issue I would say this location is super unreliable. I would give this 1star rating.
LVRO CKudos to all staff
ANDRES GIt was a smooth transaction, thank you for your service
JOSE RGreat service
EDWARD HI think your staff can improve on being a little more effective than lazy , first U-Haul I went too what has me pick up the truck usually it's brought upfront I didn't like looking for my van , plus I couldn't move it when I found it but the young lady that did not assist me on my service order she was not getting the van which the lady that helped me told the young lady discretely to get the van but she didn't sooo the other rep she did indeed take it upon herself to go get me the van !!! Which I appreciate very much ty !! This should be a coaching!
LIZANDRA MThe staff did everything possible, and the some, to ensure the truck and trailer rental went smoothly. Chris and his staff, along with Karla, are professionals. Period. Highly recommend them for your next rental.
JOHN FThe whole experience was horrible from start to finish I had to miss work because everything took longer than expected
THASHA LChris was very helpful from start to finish helped me so very much i am so thankful
Danielle W | Déménagement en ligneBuen servicio y amables
CARLOS BNothing! I had a great experience. I was running late and they extended my pick-up time and the customer service was impeccable.
ZOE PNothing they were great.
EDWARD HEl equipo de Chris es muy bueno. Thank Chris
JOSE MProfessional staff and customer service was excellent
JOSE GSo far everything when well for mi. Thank you 😊
NORMA IShe was clearly and pleasant. Super nice, helpful 👍
JORGE M | Premières impressionsSuper nice employee
Juan RAfter hours drop off. Your selections are loaded.
Steve PThe trailer did not have chains to strap front and back of vehicle. Assistant should let you know before leaving premises. I trust your company, so I do not have to question the safety of the trailer.
JUAN BMore friendly app return process
LOIDA SYour service and the emploees who directed and assisted me were the absolute best. They all made sure my experience with U Haul was positive. From the online service to the person handing me keys to my rental pickup withU Box. The attitudes and professionalism was over the top. Thanks and God's Blessings on all you. Gary Eide
GARY EThe truck rental and pickup was so easy but I was SUPER impressed with the storage facility. It was bright and clean and nice and cool which was great after a day of moving. Love the elevator and the free rolling carts were a blessing. 100 % recommend
Jacqueline DThe online app and pickup was the worst experience.
Mark IComo siempre el mejor de todos el equipo de Chris
JOSE MCustomer service was terrible, it seemed like we talked to about 10 different employees and none of them knew our situation. It was like they wouldn't inform the next person any of our information. Employees were also extremely rude and disrespectful as we were trying to get our pods dropped off. We also had an entire dresser completely collapse in the containers. I understand scuffs and minor damages of course but this dresser was completely broken. I am extremely disappointed in the services and will NEVER use these again and will recommend others to do the same.
Kyle NReturn trucks is a headache! You should be able to drop off much easier! Very complicated! Make a person go out of the way to return, instead of closer drop offs!
JOSEPH PDeben hacer mejor limpieza a las unidades y ma a servicio el carro vibra a las 70 milla
RICHARD BNothing everything is good
HENY AInstaller Ortega (I believe was his name) did an awesome job he was friendly and professional I will recommend
Humberto RRien
DAwn VHad to come here 3 times to get what we needed because they never had the trailer. Unbelievable.
Joshua FEl equipo es muy bueno, dirigido por Chris es un gran equipo, gracias Chris como siempre
JOSE MI thought if u rent a large vehicle u get a hand truck too use
Wilson LGreat looking store and customer service, but equipment was not the best. Went through a couple different trucks before even leaving facility. Would recommend better service and pre-rental safety certificate before issued to customer
William JVery nice service, thank you guys!
EUNICE B | Expérience généraleMil gracias al equipo de Chris
DANETSY MEasy, efficient, effective drop off process and location. Very nice staff interaction.
RYAN MI ordered a a motorcycle trailer with wheel chock and didn’t receive what I ordered
Joe DI have lived for more than 27 years in the United States and I can say that U-hual is the best place for everything related to moving, truck rental and storage.
Jeisson R | Premières impressionsU-Haul Are the Best.👍🏽
NELSON R | Expérience généraleEl mejor de todos es el equipo de Chris, mil gracias
JOSE MNothing.
Michael RGood service
MARIELA PS.O.
STACY LA more simple way of instruction about returning the truck
FRANCISCO RGracias Chris
JOSE MMil gracias al equipo de Chris
JOSE MNothing. This experience made a difficult move worry-free and easy. My early concerns about getting my items across the country were eliminated soon after speaking with the U-Haul representatives. GREAT JOB!!
James WGracias al equipo de Chris con la excelente atención y el mejor servicio
JOSE MExcellent service à la clientèle
AUDRA J | Premières impressionsSeriously nothing to improve everything was excellent
ROBERTO AIncrease price to fast and moved out I am disabled Army veterans and go out of my budget
FRANCISCO C | Expérience généraleNo greeting when I entered Handed me a flyer with info and would have liked it better if they didn't have to be asked to explain the diameters of the storage units. Better to color code the signs with the lines on the floor. Young lady was not able to read floor map to find my unit. I finally asked her to let me see it and found it instantly, I taught her number sequencing. I purchased one year. She gave me my card but wasn't clear on the card key. I set the alarm off twice due to lack of instruction. Finally figured it out on my own. She never explained about checking out when done. Floors are very clean - very impressive
KIMBERLY L | Premières impressionsEcho and Chris were amazing and helped me get exactly what I needed.
ALTA A | Premières impressionsThank God for you all that saved me a lot of money in moving
Richard R | Expérience généraleNice Friendly Staff, her name is Echo, and Store Manager Chris Answered all my questions. The facility is clean, organized, well lit, Elevators are well conditioned, spacious and wide. Merci.
LUZ Z | Premières impressionsVery Happy with everything.
Robert G | Premières impressionsFor me and in my case it's just perfect the place super clean,all perfect paint it,all new,the staff all are super friendly, very polite, the grass it's cut it very well, all the place and the staff for me it's just perfect I hope that keep that team because they work very well I love it
EDWIN M | Premières impressionsTodo bien
Raul B | Déménagement en ligneThe manager and staff were incredibly kind and helpful. I would absolutely recommend the facility to everyone.
MALCOLM A | Expérience généraleIt's a pleasure doing business with U-Haul Kissimmee FL
MICHAEL W | Expérience généraleTeam was nice and helpful
Cindy O | Premières impressionsI had to use another facility, loading dock for a trailer was not ideal, I also received an auto email canceling my reservation made in California, the expectation to drive to Florida the next day was unreasonabl.
CHRISTOPHER M | Expérience généraleFast and easy process! In and out within 10 minutes!
Gabrielle A | Premières impressionsThis is a beautiful place it’s very clean and the staff is very nice
VINCENT M | Expérience généraleWe are very satisfy with everything. That's why we acquired a bigger size storage so we are staying a little longer, oh and by the way I brought my mother in law to this storage too. She closed were she was and came to this one. Keep up the good work and Thank you.
DAISY M | Expérience généraleThis facility was built poorly. One freight elevator and it was broke twice. I was on a time schedule to get our things into it prior to moving. Carrying heavy items up three flights of stairs is unacceptable. I attempted to contact the facility for updates during and nobody ever answered the phone. I escalated this through corporate and was told the regional manager would call me. Nobody did. I had to call back to corporate to get the regional managers phone number to call her directly. The solution was to charge me more for a ground floor unit. Why would I pay more because someone decided to place a cheaply built freight elevator that apparently also had incompetent technicians to repair it in? How could I have confidence that this freight elevator would be functional when I return to retrieve our items in the future? I am not willing to take that chance so I found another facility for our things. Also, I mentioned freight elevator so much because they are built to be tougher than normal elevators. In a new facility such as this one a good elevator should last many years before any issues would occur unless it was just a cheap company that installs and maintains it which obviously is what you choose.
ERIC L | Expérience généraleStaff were amazing.Went above and beyond.Actually knew what customer service was without making me feel it was all scripted.Already some friends.Thank ya'll.
James H | Premières impressionsChris and his staff are beyond outstanding! They definitely helped make moving things smooth and easy. The place is clean and very secure. Chris was such a pleasure to work with. Need more people like him!
Laura V | Expérience généraleExcellent service
Carlos M | Premières impressionsStaff was friendly and very professional..I love the fact you can park your vehicle inside the garage as you unload and load your furniture.
LOURDES O | Expérience généraleI had a little difficulty trying to figure out the process. It was different then my past experience. But it was a good experience. Very pleased
Taneathia M | Déménagement en ligneThey was friendly and the prices are real good
ISRAEL C | Premières impressionsI enjoyed the experience, yet I decided on what'd be a better storage deal overall. Relevantly, I do appreciate the excellent convenience I had here!
Emmanuel P | Expérience généraleEvery aspect of our experience was simple. Reserving the unit online, the initial check in process, getting in and out of the facility, everything was amazing. The staff was always available and professional. If I need storage or vehicle needs in the future you will be my go to facility.
Francis C | Expérience généraleThanks to the staff, Chris the manager is very professional. I will recommend this facilities to everyone in town. The best experience that anyone could ever have this guys go above and beyond. Thank you guy's.
Raul L | Expérience généraleFront Desk staff was very friendly and helpful
MICHAEL G | Expérience généraleWe recently rented the storage unit so we can say much about it. We can only say that they are new facilities and all the units have climate control. We respond no to the recommended question since every case is different, so what works for me probably won't work for someone else.
JOSE S | Premières impressionsS.O.
iris c | Expérience généraleSo far so good. My first ever personal storage unit. Really appreciated kind and helpful team members. It was a rather traumatic day for me but they were so accommodating. Had some trouble with the U-Haul app; my reservations won't show up there, neither truck nor storage. Merci.
Audrey B | Premières impressionsKeep up the good service. Your staff member, Kevin Martinez was a courteous, helpful and an awesome person to work with. I appreciate all your support !!
Mirta M | Expérience généraleMerci
Alberto G | Expérience généraleIt was a great experience when I was physically there, but a huge hassle when I was out of state. The office never answers the phone. It always gets redirected to corporate sales. That was extremely frustrating, especially when I was told I could call if I needed any assistance. Other than that, it was a decent.
Elisabeth H | Expérience généraleWell let's see… I reported my access card stolen but they refused to shut it down because someone who was not on my account in any capacity claimed to be power of attorney for my emergency contact. It was my phone number. My name. How is this possible? I didn't press too much because I had a lock on it, but they let this person access the facility and add a lock of their own. They refused to move the lock but said I could. I had asked for 24/7 access and found out that it wasn't activated as stated after I was locked out for going to retrieve another tool. The tools I left were gone and the staff confirmed they had seen them but didn't return them. I couldn't get the lock off with no tools. I waited for them to show up so that I could ask, and I had a fleet of cops ride up and trespass me so that I couldn't come back. I figured they'd be closed on the holiday but I just received an email stating that I moved out. All of my stuff is being made available to someone I don't know. The person may not even be at the right unit because the note they were also allowed to put on my account didn't even have my name on it. I have no clue who "Kenny" is but why can this person put notes on my account, put locks on my door; and take my entire unit?
KYLE B | Expérience généraleEl muchacho fue bien amable y me explico todo lo del storage más me gustó el precio es razonable conseguí lo que estaba buscando gracias.
zaida d | Premières impressionsConsumers should be able to get refunded if they turn in their unit at the beginning of their monthly lease. Why pay for time that the unit is no longer in use? This is not fair to the consumers
Melba M | Expérience généraleMerci
yahaira s | Expérience généraleChris is phenomenal and seems to run things well there. It's a good business model and he has a decent team. The only issue is the elevator and it wasn't an issue at all this Saturday on a busy day.
BRIAN S | Expérience généraleChris was awesome! Helped me with everything I needed!
Laura V | Premières impressionsI would like to extend great gratitude to Chris.O and his assistant staff for the wonderful service that was offered from the minute i entered and went to the counter for service, thanks you all for making the transition as easy as possible, keep up the great work guys i will definitely keep you in mind for all future moves.
Esteban R | Premières impressionsChris made the Move-In Experience Amazing.
CHRISTOPHER M | Déménagement en ligneGreat Storage location. Would highly recommend.
Dino L | Expérience généraleMerci.
Maria C | Premières impressionsTwice I had an issue, but it was handled immediately. Nice and understanding staff that's willing to help your needs.
Craig L | Expérience généraleThey never answer the phone when you call. It goes directly to Uhaul help center. It's an indoor facility but there was water in my unit and got my mattress wet. I rented a truck with an appliance dolly and when I picked it up. They had no dolly so they gave me a smaller one which was not enough for my bigger items to go up some stairs. The reservation was made well ahead of time and they should make sure they have the equipment that is reserved.
PAUL P | Expérience généraleThank you for your help 🙏🙏
Yuliana A | Expérience générale