All good :) !Tania D.
Customer Reviews for U-Haul de Dollard-Des Ormeaux - déménagement et entreposage
Pour nous contacter
Dollard-Des-Ormeaux, QC H9B2N4
(W Of Des Sources)
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
- Retour client 24 heures
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Excellent support from the pickup location and explained very good way. Really appreciate the support from the pickup location.adarsh S.
Le client n'a pas laissé de commentaire.jean L.
facile accesChristian M. | Expérience générale
Le client n'a pas laissé de commentaire.FRANCOIS B.
Le client n'a pas laissé de commentaire.Jean P.
Le client n'a pas laissé de commentaire.Joy E.
Le client n'a pas laissé de commentaire.Farid A.
Le client n'a pas laissé de commentaire.Marcel L.
Le client n'a pas laissé de commentaire.Sebastien D.
Le client n'a pas laissé de commentaire.Sylvain V.
Everything was perfectJeremy F.
Le client n'a pas laissé de commentaire.Louise G.
The truck I rented did not have winter tires. It made driving in a snowstorm very difficult and almost dangerousKathryn J.
All was perfect. Uhaul rep was veey nice and fastFawad N.
This location had appropriate parking, as well as seating inside for customers who are waiting. Much appreciated.Stacey D.
Staff was late to arrive and hours of opening was not respected. However once it open the staff was efficient and friendly.jean H.
Le client n'a pas laissé de commentaire.Mario R.
The service was less than welcoming; the young attendant was rude and belligerent. We explained that with the 32 miles than we had done, the $10 in gas we had put into the tank was more than sufficient; there was obviously a discrepency in the gas guage. He still insisted on charging us $21 more for gas (equating overall to $1 of gas per mile). In a previous rental with U-Haul the gas guage had also malfunctioned; this seens to be a thing with U-Haul, semingly making more money in fake gas charges than on the rental itself... Anyway, the young attendant's deneanor seemed to be more that of a bounty hunter than that of a customer service attendant!CYRIL G.
Le client n'a pas laissé de commentaire.Richard K.
Le client n'a pas laissé de commentaire.GLEN P.
Le client n'a pas laissé de commentaire.mark E.
Le client n'a pas laissé de commentaire.Anthony S.
You could send the survey in the French language, official in QuÃ©bec. The truck side door was broken.Pierre L.
The truck had pre existing damage that they are blaming and charging me for.JONATHAN D.
They didn't keep our reservation of the appliance dolly we needed, so we were left with only the truck and had to find our own dolly from a neighbour even though I reserved the truck and dolly a month before the move date. They also didn't bother to view the online purchase/reservation had a mattress cover that I prepaid for, so we had to go back to the location when we saw we were missing it. The staff left us waiting over 15 minutes before even bothering to show interest that we were there waiting when we arrived at our pickup time. The whole thing was delayed well over 30 mins. Then the tank of the truck was way below what it said it would be, so we ended up paying extra for fuel (had to fill up twice because the tank was so low to begin with). The whole experience sucked. But we also had no other option for this part of our move so you pay a lot and have bad service and no other options.Adrian M.
Best service - very responsible and professional persons in place..Norman D.
Le client n'a pas laissé de commentaire.Gabrielle P.
Le client n'a pas laissé de commentaire.Lilianne G.
Le client n'a pas laissé de commentaire.George H.
Le client n'a pas laissé de commentaire.Evry J.
The agent in DDO was very friendly and helpful.Edward S.
The drivers side wiper didn't work well, it should be changed. The tires on the truck are completely inadequate for winter driving making the trip stressful and sometimes dangerous even with a highly experienced careful driver. The truck got stuck frequently on my flat residential street with 3 inches of snow. Needed chains and help to get it going. The location staff were courteous and tried their best.Jean-Yves B.
We used the online reservation for the first time which worked very well. We arrived at location and we were in the truck within 20 minutes which was very good. Our drop off was also very easy. Excellent service, highly recommendedJamie D.
Le client n'a pas laissé de commentaire.Alexandre Anh Mi H.
Le client n'a pas laissé de commentaire.Serge T.
Nothing everything was fine.orazio B.
Staff very helpful and friendly. Great place, prices are reasonable. Merci.Mukesh Kumar R. | Expérience générale
Le client n'a pas laissé de commentaire.marc F.
Le client n'a pas laissé de commentaire.Nicola M.
No bad experience on my side. Keep up the good job.Raymart D.
Le client n'a pas laissé de commentaire.Zoltan L. | Expérience générale
Nothing, the transaction went smooth and the staff was very helpful and friendly.Douglas K.
Le client n'a pas laissé de commentaire.VINCENT C.
Le client n'a pas laissé de commentaire.Karol P.
Fix your trash website, I was not able to return the truck I used. Also compensate customers when they gavw extra gasoline cause you casually charge people if they miss part of the gasoline neededMARVIN F.
Hello Staff was very helpful and kind. Great place to rent Uhaul i will go back again. MerciPhilip R.
Le client n'a pas laissé de commentaire.Andrei E.
The manager there warned me of the excessive mileage and open my dispute claim. She was very helpful and informative.Eduardo T.
Everything went smooth, truck is always clean when I book . Great experience, good staff also.Kevin C.
Le client n'a pas laissé de commentaire.Nabil S.
Le client n'a pas laissé de commentaire.Ayoub T. | Premières impressions
Le client n'a pas laissé de commentaire.Dominic L.
Le client n'a pas laissé de commentaire.Miriam S.
The young man who took car of us at reception has excellent customer service skills. We heard with other customers too... bilingual, friendly, knowledgeable and helpful. A real asset to your team.Laura M.
Le client n'a pas laissé de commentaire.GENEVIEVE S.
I waited 10mins downstairs when no one was at the desk then finally the worker came down. I had paid my fees upfront and got my bill. I get home and see an extra charge more than what was agreed upon billed to my credit card. Disappointed in the serviceTimothy R.
Le client n'a pas laissé de commentaire.Henri G.
No commentClaudiu N.
The gentleman that helped me was efficient and helped me politely. He deserves a raise!Michel G.
Second rental from this location and both have been great experiences!Darren Q.
I had the most incredible experience with u haul never had service like that eny where elsePhilip B.
Le client n'a pas laissé de commentaire.andrew S.
The choice of truck was not receivedolayinka P.
I didn't even know the location was open when I dropped it off on Sunday around 1pm. I didn't see the drop box, so I went inside to drop off the key. I walked in and the employee just stared at me! I said hi man how's it going ? I got silence and stares. I explained I was dropping off a key for the â€œ24/7 truck shareâ€ Can I leave the key with you?, I said. He looked to his colleague for approval and his colleague just nodded. I said ok, we'll have a good dayâ€¦he spoke and said â€œokayâ€. I thought wow, but whateverâ€¦until he calls me an hour later interrogating me and intimidating me with cleaning fees of up to $120 and that his manager will call me Monday. Like what did I, a very nice person, do to this guy for him to talk to me that way. Trust me. I never do these surveys but this was by far the most idiotic encounter of my years! Good luck with that!Fadi D.
Le client n'a pas laissé de commentaire.Anthony S.
I would have given you excellent however when we arrived it was 6 PM and in my mind I thought you closed at 7 PM on Sunday we got out in front of the U-Haul store, and quickly a young man arrived, we could not make out who he was he had no idea, he did not introduce himself, he did not explain anything other than started to shout that we would get a ticket if we parked there and we were to move immediately and we said Pardon? We were trying to read the signs in the dark and we were trying to understand where to park and it was cold and we were trying to transfer our belongings from the truck to the car and he was just screaming at us to get park somewhere else. He was irrational loud vindictive nasty mean spirited and rude! I don't even know if he was one of your employees but it was a terrible experience he needs to be taught manners talking to clients and valuing them even after hours even when he's tired or he doesn't feel well or he had a bad day and not take it out on people who are trying to figure things out my husband was so confused he ended up locking the keys in the car for a car and then he ended up putting the key of the truck in the lock box before we could even move the truck. Then we spent about an hour trying to figure out with U-Haul on the phone what to do because we were afraid that we were going to get some kind of ticket in a fire lane as he had threatened us. It was a terrible terrible into our day we were tired exhausted and we didn't need somebody screaming at us and then leaving speeding out of the parking lotWith his little sports car squealing his wheels angry as all get out. I don't know who he was wouldn't tell us his name terrible just terrible. Apart from that the two men inside made up for anything this guy said or did. Thank you for giving me the opportunity to say this I didn't wanna call and complain and I certainly don't want him to lose his job however he certainly needs had to be taught manners and courtesy towards his own clients that pay his salary.Lisa R.
The truck was clean. The staff were helpful and friendly. The blankets were dirty.john J.
Amazing and quick serviceandrew S.
Le client n'a pas laissé de commentaire.Jennifer Y.
Your person at the counter lacks people skills. Rudeâ€¦ I had to wait for my receipt because another client who came after me needed priority over me. When I asked why his answer was for me to go sit outside and wait. I would not recommend.Giuseppe F.
Le client n'a pas laissé de commentaire.DAVID N.
Le client n'a pas laissé de commentaire.melissaia D.
Le client n'a pas laissé de commentaire.Jin Fu W.
Excellent customer service at the counter!Claude B.
Great customer services by the two team members you had on site. They did a tremendous job ! Good job.olivier Q.
Le client n'a pas laissé de commentaire.Parviz S.
Le client n'a pas laissé de commentaire.David G.
Uhaul sont trop strictes. Obligatoire de venir en personne par payer. Obligatoire que le conducteur soit prÃ©sent avec son permis de conduire. On devrait pouvoir payer au tÃ©l ou via votre plate-forme et que seulement le conducteur se dÃ©placeivan R.
Le client n'a pas laissé de commentaire.philippe V.
Shanon Carter service was excellent. Thank you!Mukesh Kumar R. | Premières impressions
The service was excellent and they helped me modify a reservation. My issue was that the truck had no heating and it was a freezing cold night and it made it extremely uncomfortable.Marc C.
VÃ©hicule sans chauffage dans la cabine. Indication erronÃ©e du contenu du rÃ©servoir d'essence. Laisse croire que je n'ai pas Ã m'en prÃ©occuper. Par contre, surcharge d'essence dans la facture finale.ALAIN F.
Le client n'a pas laissé de commentaire.Anabelle C.
Le client n'a pas laissé de commentaire.philippe S.
Le client n'a pas laissé de commentaire.Gurjit S.
Je suis très satisfait de vos services. Merci encorejean g. | Expérience générale
The truck cabin heating system was not working.Pascal H.
Le client n'a pas laissé de commentaire.Antonio D.
Shanon service was outstanding. BestMukesh Kumar R. | Expérience générale
Le client n'a pas laissé de commentaire.Francis L.
Le client n'a pas laissé de commentaire.Francis L.
Le client n'a pas laissé de commentaire.yves l. | Expérience générale
Le client n'a pas laissé de commentaire.Susan R.
Merci beaucoup pour votre service, c'est très apprécié !🙂👍Karine M. | Premières impressions
Le client n'a pas laissé de commentaire.Alexander W.
Le client n'a pas laissé de commentaire.Aleksandr M.
The person serving me was absolutely fantastic and very friendly, I forget her name but she said she used to work for the upper offices or something of the sort? Anyways regardless I had an excellent experience here and will be coming to this location for all my moving needs when I can.Chayton L.
Le client n'a pas laissé de commentaire.Giuseppe T.
Only a 1/4 tank of gas when picked up.Mike H.
Belle accueil sympathique. Ils ont trouvÃ© une alternative Ã mon erreur dans la rÃ©servation. Efficace . Merci beaucoupLadji D.
Le client n'a pas laissé de commentaire.Agostinho D.
Absolutely nothing at all. Keep it up !ouriseller L.
Je suis satisfait du service et de l'equipement.OMAR J.
I requested and paid for the use of a utility dolly and it wasn't provided to meLaura M.
The front-desk wasn't helpful and did not provide a good serviceThierry E.
Le client n'a pas laissé de commentaire.Sebastian M.
As mentioned on my return, right mirror is very loose and moves to the right after the slightest bump, making it almost impossible to merge right. Very unsafe and frustrating.Michael C.
I tried speaking to customer service (Gerald) at 07:25 at the rental branch in the morning to let him know I wasn't able to do the return on my cell yesterday October 28th and that I needed a copy of the invoice sent to a different email address. He wasn't helpful at all, had a horrible attitude and was extremely sarcastic & rude. It's not the first time I rent a truck at this branch and therefore I know that what I was asking him for is doable, he was just not willing to do it. I was in shock when he hung up on me. It's unfortunate your phone calls are not recorded so he can receive the proper â€œhow to & customer service etiquetteâ€ training.jose R.
Le client n'a pas laissé de commentaire.Victoria M. | Premières impressions
Le client n'a pas laissé de commentaire.SHIRLEY M. | Expérience générale
The manager, Shannon, was exceptionally helpful, efficient and nice to deal with.Rebecca M. | Expérience générale
Le client n'a pas laissé de commentaire.nelshier a. | Expérience générale
La possibilite de reserver en ligne et au telephone la meme unite d'entreposage pose probleme. En effet j'avais loue et charge mon camion pour livrer mes biens a l'unite que j'avais reservee en ligne pour decouvrir a mon arrivee que mon unite n'etait plus disponible, quelqu'un l'ayant reservee en ligne! Heureusement la gerante du site m'a gracieusement offert une autre unite legerement plus grande au prix initialement agree.Louis C. | Expérience générale
Le client n'a pas laissé de commentaire.alexandre o. | Premières impressions
Le client n'a pas laissé de commentaire.Denyse B. | Expérience générale
Le client n'a pas laissé de commentaire.Donald C. | Expérience générale
The website mention that we get a month free when we rent a truck, but once on the premises, I was told I was not having a month free because they were almost full and then said because I was dropping the truck back to the same place. I thought the website was misleading. After explaining The manager offered me the month free. It would also be nice to explain which truck have a ramp or not to load. Our truck didn't have one and the unloading stations for 2nd floor at the warehouse for the truck I rented was broken and the other needed a ramp, which made it extremey difficult to unload our thing to put in the storage, we were storing very heavy equipment and lifting it 2 feet high just to put it on the dock was hard and took us more time. We were very disappointed for that.Edith L. | Premières impressions
Thanks left because the price kept going up. But it was amazing while I was there.VINCENT C. | Expérience générale
Service is excellent, All service businesses must learn from this company about customer service. Thank you so much Shanon, Lloyal, and Victoria. You are awesome guys.Mahmoud S. | Online Move In
J'ai perdu la clé du casier.j'ai donc demandé un « cutter », celui qu'ils avaient,était très usé selon mon fils.il a donc été chercher le sien et Il a apporté aussi une meule électrique dont il ne s'est pas servi puisque le cadenas a cède avec le cutter.Ils étaient trois pour le déménagement.Quand ils ont quittés ,il n'y avait aucun dommage. Ce matin j'ai reçu une charge de 150.pour bris! Je me suis rendu sur place On me refuse l'accès me disant que ça a été réparé hier. Je demande une photo elle me montre une photo sur son propre cellulaire qui n'a ni date ni no de casier!!! J'ai avert Visa ,ils ont inscrit qu'il y avait contestation Comme j'ai 80 ans j'ai aussi communiqué avec le groupe d'avocats qui quand on est membre de la FADOQ peuvent nous aider gratuitement. Ils trouvent la preuve que m' a présenté Sheena n'en pas une et comme j' ai trois personnes qui ont vu le dit casier,vous devriez arranger les choses Janine LebelJanine L. | Expérience générale
Le client n'a pas laissé de commentaire.Khurshed S. | Premières impressions
We were supposed to receive a code in order to open the gate Day or Night Time, we never receive it. We had to come back during the office hours.CLAUDIE B. | Expérience générale
Everything was fine, but it's too bad that there is only one loading dock at car height. We had to wait for another car to leave. Other than that it went very smoothly.Sandra S. | Online Move In
The most friendly and helpful staff there is!Joanne D. | Premières impressions
Shannon was super easy to deal with. Happy to be a customer!RON F. | Premières impressions
Most of the time the staff doesn't wear the mask.Aizar Rafael T. | Premières impressions
Le client n'a pas laissé de commentaire.phillip s. | Expérience générale
Le client n'a pas laissé de commentaire.Douglas P. | Online Move In
The size of the space was smaller than I thought.Joseph S. | Premières impressions
I used this facility to park my vehicle in the yard for storage. I choose this location because it had a secure gate, however after a couple months the gate always remained 80 % open which made me feel that my vehicle was not secure due to the fact that anyone would've been able to enter and exit.Daniel T. | Expérience générale
Côté éclairage, il n'y avait pas d'éclairage dans mon entrepôt. A chaque fois, je devais utilisé la lampe de mon téléphone pour y voir quelque chose. J'aurai aimé avoir une lumiaire au centre-plafond de l'entrepôt.LYNE P. | Expérience générale
Le client n'a pas laissé de commentaire.viking x. | Expérience générale
Le client n'a pas laissé de commentaire.Shandelle G. | Expérience générale
Le client n'a pas laissé de commentaire.jenna b. | Expérience générale
The owner is very unhelpful & would not recommend that particular facility to anyone. Relieved to be out of there.jason f. | Expérience générale
Le client n'a pas laissé de commentaire.93445849 q. | Expérience générale
Le client n'a pas laissé de commentaire.jose guillermo m. | Expérience générale
i appreciated the monthly reminder email to pay as I was busy in another country and often forgot. I also appreciated how the online system made the payment easy. The climate control is great- got all my stuff back now in my new place in perfect condition, even clothes and toiletries. Merci.kerry M. | Expérience générale
Thank you for your help.Aryan L. | Expérience générale
Le client n'a pas laissé de commentaire.Heather F. | Expérience générale
Le client n'a pas laissé de commentaire.QUEBEC SAILING F. | Expérience générale
Staff at location were friendly and helpful with storage related questions and requests. Move out was easy to do and hassle free.Peter M. | Expérience générale
Very helpful and good staff great job jasonStephen W. | Expérience générale
VERY FRENDLY AND PROFESSIONAL STAFF.dariusz s. | Expérience générale
Le client n'a pas laissé de commentaire.mohamed h. | Expérience générale
Le client n'a pas laissé de commentaire.fatima k. | Premières impressions
Nice and safe place!!!transport a. | Expérience générale
Le client n'a pas laissé de commentaire.Gabriel T. | Expérience générale
I made the reservation on-line and it was displayed on the website for the first month qualifying for free, so I applied for self storage. When I arrived at the facility, the staff told me that they do not give a free month and that if I want free I should go to Laval or Lachine and they made me pay for the first month.Claudiu N. | Premières impressions
Le client n'a pas laissé de commentaire.DIMITRIOS-JIMMY JR K. | Expérience générale
Le client n'a pas laissé de commentaire.lorna c. | Premières impressions
Le client n'a pas laissé de commentaire.Bogdan T. | Premières impressions
I said it was not clean because of the winter. the second floor access outside was often unsafe and not cleared. I called multiple times because the stairs were covered in snow. It would also have been nice if there was some lighting over the storage units themselves and not solely in the hallways. Also to correct the details above, i moved out march 31 2021Martina Valentim P. | Expérience générale
Le client n'a pas laissé de commentaire.Lenny P. | Premières impressions
Le client n'a pas laissé de commentaire.Avi K. | Expérience générale
Keep the good work and thank youshaker o. | Expérience générale
Mis à part le gérant qui semble ne jamais avoir appris comment sourire ni le sens de la courtoisie, l'emplacement et la propreté sont excellentHUSSEIN K. | Expérience générale
Je n'est rien à me plaindre.edwidge f. | Premières impressions
We rented our storage unit for 13 years at this facility. It was always very secure, clean, and accessible. The staff here were always helpful. I would definitely recommend this location! Excellent in every aspect. Merci.DEBORAH M. | Expérience générale
Le client n'a pas laissé de commentaire.ynb e. | Expérience générale
Ghassan is the best !!CHRISTOPHER G. | Expérience générale
Le client n'a pas laissé de commentaire.amuz i. | Premières impressions
Le client n'a pas laissé de commentaire.CHRISTOPHER G. | Premières impressions
The Uhaul truck is not high enough for the loading / unloading zone, but it was still fairly easy to get the things out of the truck into the storage bay.Pascale D. | Premières impressions
Personnel amicalHANI G. | Premières impressions
Le client n'a pas laissé de commentaire.wok c. | Premières impressions
Le client n'a pas laissé de commentaire.Jennifer Audrey Y. | Expérience générale
Le client n'a pas laissé de commentaire.gino p. | Expérience générale
Le client n'a pas laissé de commentaire.Purlift I. | Expérience générale
Le client n'a pas laissé de commentaire.gino p. | Premières impressions
I have relied on this particular location for several years and have always been impressed with their knowledge, professionalism and kindness, making it it easier to move, store and find a locker that is a good fit. Je les recommanderais sans hésiter.lori o. | Expérience générale
Always the good choice!9195-3810 q. | Expérience générale
Verry bad manager, does not respect is word and client. Would not recomand this place. Electric gate broken every week.DISTRIBUTION K. | Expérience générale
Le client n'a pas laissé de commentaire.veronique l. | Expérience générale
A++++Kambiz J. | Expérience générale
Everything was fine. Found that it closed a little earlier than I would have likedDiane L. | Expérience générale
the move was excellent. The service efficient and pleasant. The representative at the counter maybe a little less. However, a stressful day this is for all movers, all was good.GABRIELLA V. | Premières impressions
Very efficient, professional, and friendly service. Excellent! Thank you!sabrina l. | Expérience générale
Great place! Highly recommend it!ANDREW S. | Expérience générale
The manager and team are amazing !!! Recommended uhaul to others and they are happy as wellkaren b. | Expérience générale
Convenient and close Would not recommend for long term. Prices are too high.glen l. | Expérience générale
Very clean & convenient. Front office a pleasure to deal with.Christine R. | Expérience générale
Received good service. Better access to garbage/disposal would be a convenience.RENA P. | Expérience générale
The facilities were always clean and proper. The staff was always helpful when needed. Mercivasiliki k. | Expérience générale
nonjudith b. | Expérience générale
Ghassan Akache was amazing. He understands customer service and knows how to gain long term customers. Keep up the good work !Nour A. | Expérience générale
everything was great and very friendly staff. pricing a little high. should have deals for renting multiple months. thanksJanet B. | Expérience générale
Beside the closing hours everything else was perfectNYOTA M. | Expérience générale
I rented the storage for one year one month free for one year lease. You overcharged me one month rent . I will renew another one more year contract with same conditions . ThanksSUO L. | Expérience générale
It was perfect for me and everyone were very competent. Merci.isabelle b. | Expérience générale
Very accommodating for unusual requestliv s. | Expérience générale
jai eu un excellent service et support de cette gerancealain z. | Expérience générale
It was a little bit expensive though.deborah C. | Expérience générale
Everything was fine.elizabeth r. | Expérience générale
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