Le client n'a pas laissé de commentaire.Ingi B.
Customer Reviews for U-Haul de Dollard-Des Ormeaux - déménagement et entreposage
Pour nous contacter
Dollard-Des-Ormeaux, QC H9B2N4
(W Of Des Sources)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.jenna b. | Expérience générale
The owner is very unhelpful & would not recommend that particular facility to anyone. Relieved to be out of there.jason f. | Expérience générale
Le client n'a pas laissé de commentaire.Sirus S.
Le client n'a pas laissé de commentaire.93445849 q. | Expérience générale
Le client n'a pas laissé de commentaire.Scott L.
Service and vehicule was ok. However car could have been cleaner. Pickup bed could have been cleaned prior to handing over keys. Also, interior was probably not disinfected prior or no mention by agent. Also, location opened after 9am (around 9:10 am). Room from improvement.Krishnakant P.
NO NEED FOR IMPROVEMENTS,A WELL RUN OPERATION.Andreas J.
Le client n'a pas laissé de commentaire.Brites M.
I've told the representative that I have an emergency and that I've desperately need a van for moving. What did I've got ? I was told to go on line to book.Not what I was expecting.No empathy , no understanding.He didn't care.Eduard B.
Instructions were clear, helped extend slightly the rental which was very helpful, return was quick and easy.Michael C.
The mobile self check in was not efficient. Took me 15 minutes because of lack of clarity of my photos then waiting for approval. I finally had to go inside. However, fantastic service and great advice from staff, thank you so much!!tanya C.
Just continu the good work guys I cant complain at all.Edwidge F.
Le client n'a pas laissé de commentaire.eugenijus B.
Le client n'a pas laissé de commentaire.Jodi K.
Le client n'a pas laissé de commentaire.Mohamed H.
Le client n'a pas laissé de commentaire.Myriam T.
Make sure the gas tank is filled on the truck so that the customer doesn't have to pay extra to go fill it up themselves. Our truck one had a quarter tank of gas when it was given to us.Daylan Corey A.
Le client n'a pas laissé de commentaire.Jean Nicolas H.
Le client n'a pas laissé de commentaire.Josette M.
Le client n'a pas laissé de commentaire.jose guillermo m. | Expérience générale
Ã‰tablissement et personnel au dessus de la moyenne mais Ã©quipement mal entretenu! J'ai eu droit Ã un camion ayant un problÃ¨me de roue! Un minimum serait de vÃ©rifier l'Ã©quipement avant de le louer pour une longue distance!!Veronique P.
Le client n'a pas laissé de commentaire.John I.
Le client n'a pas laissé de commentaire.Mohamed Z.
Booked my trailer for 9am and did the online check-in which saved time at pick-up. Returned trailer and had to wait a bit for return inspection due one counter agent and three different customers at the same time. All went very well and will go there next time I need to rent a trailer or truck.Harry F.
Le client n'a pas laissé de commentaire.Darren Q.
Le client n'a pas laissé de commentaire.Shannon C.
i appreciated the monthly reminder email to pay as I was busy in another country and often forgot. I also appreciated how the online system made the payment easy. The climate control is great- got all my stuff back now in my new place in perfect condition, even clothes and toiletries. Merci.kerry M. | Expérience générale
Le client n'a pas laissé de commentaire.Vasilios Z.
Le client n'a pas laissé de commentaire.Richard K.
I had to wait over 20 minutes that started counting towards my reserved time when I had to pick up the truck, I could not make the check out online due to a system issue on Uhaul, once there at 7.00, once the clerk figure it out, they did not have all I had reserved with over 3 weeks of anticipation...I am disappointed.Lina O.
The overall experience was bad nevertheless, because I ended in this location because the one I originally chose was not able to provide the car I rented. I went over the whole on-line process, just to find that the key were not left in the pick up box. I lost almost two hours with your rep on the phone traying to get the vehicle I finally ended driving.CARLOS J.
The manager tried to argue and charge me more than was supposed to. I asked for him to tell me his name wouldn't tell me , tried to pay my bill and he told me to leave . I have it all on video. Terrible service !!reanne S.
Great friendly, courteous service. Well done!eugenijus B.
Le client n'a pas laissé de commentaire.michel T.
Le client n'a pas laissé de commentaire.dion S.
Water coming into the cabin and the box of the truck. Wet damaged boxes and driver wet.Paul V.
Le client n'a pas laissé de commentaire.alex P.
Le client n'a pas laissé de commentaire.Jeanet C.
When dropping off the truck on Monday, September 27th at 3pm, my husband was treated extremely rudely by an employee. He was not wearing a uhaul name tag or uniform so we didn't know he worked there. He rolled his eyes at us and treated us like we had done something wrong. We've had 3 reservations this month with this location and 2/3 went poorly. Glad we don't have to deal with uhaul for a while now.Allan B.
Le client n'a pas laissé de commentaire.Gennaro P.
Le client n'a pas laissé de commentaire.Mazen E.
La personne a cette location fut trÃ¨s comprÃ©hensive et aidante malgrÃ© les nombreuses erreurs de l'autre point de service!Marie-Piee S.
Le client n'a pas laissé de commentaire.MINA GEORGE Z.
Le client n'a pas laissé de commentaire.Grant C.
Le client n'a pas laissé de commentaire.Claude B.
Le client n'a pas laissé de commentaire.Doru L.
Le client n'a pas laissé de commentaire.Sean E M.
Le client n'a pas laissé de commentaire.Adam D.
i reserved online hassle free, and I had no issues at all. Very quick to pickup and process the reservation.Oliver Brian B.
Le client n'a pas laissé de commentaire.Fabrizio I.
Le client n'a pas laissé de commentaire.Agostino P.
Le client n'a pas laissé de commentaire.tracy T.
Le client n'a pas laissé de commentaire.tracy T.
Thank you for your help.Aryan L. | Expérience générale
Worker was rude, did not help.Delvinder S.
The service at this location was excellent. However, my first reservation was at 16013 Pierrefonds boulevard. We got there the gate was closed. Thanks again for the awesome customer service offered by the staff at Brunswick location.keba G.
Le client n'a pas laissé de commentaire.elizabeth P.
there was a male manager when I picked up the truck was rude, crude and had no people skills at all. He was an immigrant, did catch his name as he upset me....the rest of the staff was excellent.bela K.
Rented a 15' truck. Clean and in a good condition. Quick and easy pick up with service desk. Returned after working hours with the Truck Share 24/7 online system.Nicolai R.
My son and I were pleased with the ease of the whole procedure.Andrew P.
Le client n'a pas laissé de commentaire.SIlvia C.
The online return process failed to find my location and I had to be on the phone for an hour in order to speak to a rep and let her know the truck was in the parking lot to avoid paying the late fees. In addition and for an unknown reason the employee did send me a receipt the next day but did not close the account which made it impossible for the over the phone rep to give me the refund of the late fee. An employee at the office was able to figure out to give me a full credit and then charge me the appropriate amount. The booking system is amazing. The van was clean and very comfortable to drive.CAROLINE L.
I found the customer service rep when I dropped off the car very rude and condescendingIan M.
Everything was Perfect!Ian G M.
Le client n'a pas laissé de commentaire.Christophe M.
Le client n'a pas laissé de commentaire.Zhao L.
Did not have the size of truck I had reserved request 15 foot day prior no problem day of rental do have 15 foot Offered 20 foot same price but now truck does not fit into parking location at destination Interior cab windows filthy and steering was not alignedMichel B.
Employee at time of delivery was very friendly and professional was very happy with thatalbert D.
Le client n'a pas laissé de commentaire.Henry Chaim G.
Pickup time was 7:30 AM through the ap. The ap indicated that our reservation was in-store for 9AM. We called customer service and they said our reservation was changed to 9AM but we were not advised earlier. I spoke to Ghassan Akache who offered a 50 $credit. I asked if more could be done, so I then spoke to Claude Boucher. Claude was extremely rude, and put the blame on me for the time change, when customer service had clearly stated it was the fault oh Uhaul. I asked to speak to his superior and he told me that it ended at him and there was no one else to speak to. He then hung up on me. I called back and he hung up again. I called back and asked for his superior. He then gave me the number of Joe Gagliano. Claude was very rude and disrespectful and hung up on me twice. Horrible customer service!brisebois J.
Very pleasant and professional staff.Linda L.
Le client n'a pas laissé de commentaire.Brent R.
Le client n'a pas laissé de commentaire.Patrick R.
Le client n'a pas laissé de commentaire.Maryse D.
Le client n'a pas laissé de commentaire.Nitin J.
Terrible overcharging. I was FORCED to settle with the manager for damages that weren't caused by me or during my rental. 500$!!!!!! This is terrible, and I will be making this public.Michel G.
Le client n'a pas laissé de commentaire.Marshall D.
the inside of the truck is disgusting: dirty carpet, coffee stains where we put the cup, dust on dashboard ... But, the customer service is good. the guys are nice and polite, they answer all our questions. i would recommend this place if the truck is cleaner.Jacques D.
Staff was friendly on the pick-up but not as much at the drop-off.Vinicius C.
Le client n'a pas laissé de commentaire.Jason L.
Le client n'a pas laissé de commentaire.Jason P.
Your method of evaluating the quantity of gaz is approximate at best. We had a problem when bringing back the vehicule where the clerk claim we did not put gaz in the vehicule which was false.Francois B.
Le client n'a pas laissé de commentaire.Brent T.
Nothing - very good service.george G.
Excellent customer service Thank youEric L.
Le client n'a pas laissé de commentaire.Peter D.
Good service!gena raphaella D.
1. la veille, on nous dit qu'il n'y a pas de camion pour nous 2. AprÃ¨s avoir argumenter longement avec le personnel, on rÃ©ussi Ã avoir un camion mais on doit aller le chercher Ã un autre point de service plus loin. 3. le check-engine c'est allumÃ© durant le dÃ©mÃ©nagement 4. on doit aller le reporter Ã un autre point de service que prÃ©vu dans le contrat initial 5. on nous charge prÃ¨s de 500$ de frais additionnels non justifiÃ©sSerge H.
Price was over 8 000 $rental for one way Montreal to Fredericton - a huge price - The next week the same truck was 1 000 $for round trip Fredericton to Montreal Can I get a refund for the 8 000 $expense ???? 514-825-0223 - Peterpeter F.
The service was excellent and the agent who served me was fantastic. I think his name was Patel. He had such a friendly and human approach. He really took time to explain everything and very detailed with his explanation. He was a great listener and truly empathetic. Great job and kudos to him.Mystral Luther J.
Uhaul on line booking is simple and hassle free. Excellent service!!James H.
Le client n'a pas laissé de commentaire.SERO K.
Le client n'a pas laissé de commentaire.Habibollah H.
In other days the rent is around 20 $per day, but on 3rd July , the rent is 20 $per hour. This's not at all fair. without knowing this , I booked the van for 9 hours and returned the same in 6 hours. The bill was around 281 $. I'm not sure if this a fair practices. I'll not use uhaul again.Piyush C.
Le client n'a pas laissé de commentaire.augustin J.
Communication to the client would be very helpful. Not overcharge when it's not the clients error but Uhaul's error.Carolina P.
The knowledge of the employee concerning the inclusion of renting a truck...Rickson H.
The truck was dirty when I picked it up - Used plastic gloves, trash in the cab - dirt in the box -I returned the truck cleaner than when I picked it up yet I was scolded and warned that a cleaning charge may apply - The attendants were condescending and rude - Never again shall I do business with you.rick R.
Very upset that I wasn't told before June 24 that I had to pay 8 hours when I only had the truck for 4 .Next time I'll think twicepeter R.
Le client n'a pas laissé de commentaire.dotse K.
Le client n'a pas laissé de commentaire.kenton T.
Good serviceEdicson Gustavo L.
Aucune. Vos employÃ©s parlent un excellent franÃ§ais et ceci est rare Ã Dollard-des-Ormeaux. Bravo!Pierre G.
Fast , efficient, well done!Doris G.
Le client n'a pas laissé de commentaire.Dariusz S.
I made the reservation on-line and it was displayed on the website for the first month qualifying for free, so I applied for self storage. When I arrived at the facility, the staff told me that they do not give a free month and that if I want free I should go to Laval or Lachine and they made me pay for the first month.Claudiu N. | Premières impressions
Le client n'a pas laissé de commentaire.lorna c. | Premières impressions
Le client n'a pas laissé de commentaire.Lenny P. | Premières impressions
Je n'est rien à me plaindre.edwidge f. | Premières impressions
Le client n'a pas laissé de commentaire.wok c. | Premières impressions
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