Booked online for 4h rental. Was asked again how long I would be rental the vehicle. And then called again on my way to moving location to ask the same question. And then called again 30 minutes later. And called again two more times. I have no time to be answering calls while driving and be pressured to return the rental less than 1 hours after leaving the rental location. There was also a leftover nicotine disposable vape left in the cabin. The invoice has a "Rental fee" and "Service fee" with no explanation. Seems like disguised fees. OPC should look into it. Also getting charged for double the mileage beforehand and getting a refund afterward is bad experience especially if we get no receipt upon returning the rental.
Vincent SCustomer Reviews for U-Haul de Montréal-Nord - déménagement
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Merci uhaul
Ahmed ELorsqu'on prend un camion et que l'essence est en bas du quart, il faut s'attendre à ce qu'on vous le ramène avec le même niveau d'essence. Par chance, j'avais pris une photo du tableau de bord pour démontrer le très pas niveau d'essence pour le retour, sinon on ne nous croyait pas. Très bon service et facile de réserver
Nadia CI would have, as a representative, not influenced the costumer to get a smaller when indeed i was required a bigger truck .. if the costumer wants bigger let him have it. Try to asset the need with an error marging, he might need more or maybe less but whatever the case may be, its always better to have more then not enough but besides that all the advice were helping. (Just saying)
Dave SHad problem with your hot line..... they transfer me 3 times and lost th line 1, and never fix my request. I am not happy with the result.
CORMIER DEmploye accomodant.
Valerie GSauf pas de stationnement pour les clients
Francois BContrat traité rapidement. Véhicule disponible à l'heure prévue.
GRENIER HEverything was great! The young man at "checkin" was very nice and helpful and at checkout it was fast and efficient.
Marie JNothing it's well run
George MGood vehicle Thanks!
Eugène ACe centre de service est totalement désorganisé. Ils ne comprennent pas et ne cherche aucune solution. Ils ont même refusé de communiquer avec le service U-Haul pour régler la problématique. Le dépositaire ISA Auto direct à communiquer avec eux avant mon déplacement pour confirmer la présence de l'équipement. Rendu sur place les deux équipements présents étaient défectueux et un supposément 3e était porté disparût. Le site est mal organiser car la gestion d'un seul retour fait en sorte de bloquer l'accès aux équipements. Très désolant d'autant plus qu'il s'agit d'un centre U-Haul. Aucune validation du bon fonctionnement de l'équipement et des lumières avant le départ, de plus la plaque d'immatriculation était tordu et illisible, ce qui est illégal. Pour être bien certain que mon commentaire seras pris en considération, je l'ai traduit dans Google... This service center is totally disorganized. They do not understand and do not seek any solution. They even refused to contact U-Haul service to resolve the problem. The ISA Auto direct dealer to contact them before my trip to confirm the presence of the equipment. When we arrived on site, the two pieces of equipment present were defective and a third one had apparently disappeared. The site is poorly organized because managing a single return blocks access to the equipment. Very sad especially since it is a U-Haul center. No validation of the proper functioning of the equipment and lights before departure, in addition the license plate was crooked and illegible, which is illegal. To be sure that my comment will be taken into consideration, I translated it in Google...
Denis BThanks. good service
Alveiro GAcceptable
ERiSTIN VEach time, is samething on many UHAUL the service is to long, no enough employe, too many people, THE PARKING IS TO SMALL, no organisation.
Pierre LI recommend 👍🏽
Michel AMerci
Mohamed SToo busy..too much customer. No room when you leave with truck or car. Have to expand to bigger land.
TRAN HThe manager was very professional and comprehensive. He explained to me how it works. im satisfied with the service !
VANESSA ATrès bon service, Merci
Michel LI rented a pick up truck. Equipment was in excellent shape got nothing to say about that. My issue was with the service.. I picked up my reservation at 10100 Pi-ix, the guy was speaking to his friend on the phone right in front of me while he was taking my information.. that was pretty average this is poor service. I want to beleive that this was an isolated situation and that its not standard behavior in all U-hauls location
Schadrac EBut, $20 dollars gas for a 32 km ride. no idling, in town, this van has a problem!
Jacques BThank you so much for very good service. Beautiful team.
Johnny FHier le commis était continuellement sur son cellulaire. De plus le camion était défectueux, la transmission n'embarquait pas bien. Mais en général, les commis sont attentifs et les camions en ordre.
clic CThey give me the lat even if I have to go far
Ramdane FOk
Guilherme NThis time they nailed it I wish they were always like this
SEYEDEHNAZANIN GVery nice Manager, efficient staff.very polite staff.
Roger-Pierre GRude staff Low level of cleanliness People being serve before my reservation
Richard PU-Haul is bad
younes cTrès satisfait du service
Rodrigue MThe trailer was suposed to be 4 feet and was 3 feet wide. But the service was very good.
Julien ENothink special
MATHIEU CSee on Google !!!
Chantal DThe personnel was courteous, but we ended up with a much bigger vehicle than anticipated because the van we had rented was stuck in the snow, as it didn't have the appropriate tires for the season. This left us disappointed and displeased as it made logistics much more complicated for us.
Christian MRapidité et efficacité lors du retour du camion merci!
jean fGood job
Dickenson MSuper service à la clientèle!
maison ePros
Ilia LStop stealing from customers
Nadia MThe staff was very rude and chose not to speak English at all. I returned the truck with more gas as when I picked up the truck, I was told that if I brought the truck back with 1/4 fuel in the tank, I'd get $48,15 back but the staff at this location did not know how to reimburse me for the gas so I ended up calling Uhual customer support to resolve this matter
Noman AExcellent
Paul JD’habitude les camions sont bien entretenus mais cette fois ci je n’étais pas satisfait de l’équipement car le siège ne se rabattait pas ce qui m’a donné un mal de dos toute la journée
Madjid ATruck whit very low mileage !! Only 434 km brand new truck very nice experience!
PHILIPPE DA bit more courtesy and civility would go a long way. Behaviour a bit crude.
pocecco mBien
winni cJ'habite Ottawa et je suis allé louer un Cargo Van à Montréal, mais leur servcie à la clientèle était bien en déça de ce que j'ai toujours obtenu à Ottawa. Ils m'ont fait perdre du temps/30 minutes en prétendant que mon adresse était introuvable dans le système. Alors que deux jours avant, j'avais loué un gros camion à Ottawa sans problème. Recommandation: formation en servcie à la clientèle serait appropriée pour ces agents.
CHRISTIAN T