Have a clear visible sign from Notre-Dame street that there is a parking we can turn into. This is a pretty busy street with no visibility to the right when we arrive.
Eric GCustomer Reviews for U-Haul du Centre-Ville de Montréal Cité 2000 - entreposage
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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J'ai été facturé plusieurs fois (c'est deja arrivé dans le passé) et je n'ai pas recu ma facture finale comme promis, plusieurs jours apres
Alexandre VWay to expensive, they added fuel taxes, thank god i took a pic before and after.
morad bI had a lot of trouble using the application for self-checkout. In general the process is very well done, the only complaint is that it will suddenly go back to the home page during the steps for checkout. I don't know what exactly is triggering it, but it seems to happen after I try to take a photo or when I try to change the orientation of my phone. It got so bad towards the end of the process that I ended up just clicking on 'Done' without taking all the photos of the truck after I've parked it.
Jennifer LJ'ai payé plus que le prix annoncé à la réservation sans aucune explication ! Je suis passé de 145$ à la réservation en ligne à 195$ ! En ligne, le prix était de 145$, au comptoir on m'annonce 167$, je rend le camion on me redit 167$, et sur la facture j'arrive à 195$ ! Ce n'est pas normal !
Mathieu JThe lady at the counter for the handing over the keys was not very friendly!
Gladys KWe rented a truck for the day and one of the wiper broke (driver side) and it was raining, really dangerous on the highway ! We had to stop 4 time to re-installed the damn wiper, the fourth time we bought dock tape in a store and taped the wiper. Im pregnant and it was scary and not safe. When we return the truck, I explained all to the employees at Notre-Dame location asking a certain discount, but nothing, no compassion, bad service, not professional at all, they just didn't care. It felt like a bunch of teenagers were running the joint with no whatsoever management on site. They said to me i could call the assistant manager the day after. Im so frustrated i didnt. Really bad experience. I always use UHault for renting but after this experience, i might change where i do business. For 350$ i expect to have a safe experience.
Marie-Francoise DCheck the start km and gas jauge before printing a wrong contract. Regularily check the pick up bed, as I found detritus before I leave the location.
Hugo BA big improvement of your service is required.
Charles-Anthony C | Premières impressionsSuper easy, great price and a great ride.
Nicolas O | Premières impressionsIssues with truck. Battery was weak. Driver door didnt latch properly
Avi SLe commis au pick up et celui au retour sont professionnels et plaisants.
martin lLe staff était courtois et professionnel et gentil mais vous chargez vraiment trop cher. Je comprends avoir dépassé le km que j'avais planifié mais 278$ pour la journée c'est vraiment exagéré pour un vieux truck comme ça. C'est le paiement mensuel…come on! Prochaine fois je vais chez location légaré j'ai km illimité et les truck sont plus récents et mieux entretenus et de loin. Ça sentait la cigarette en plus. Bravo à la personne du marketing qui fait de la pub tape à l'oeil mais dans le fond vous êtes les plus cher quand on fait un peu plus de distance. Bien joué de votre part. Si l'employé de la fin n'était pas là je vous aurais donné une étoile. Une chance qu'il était la pour vous faire bien paraitre
Gabriel BThe people who work there clearly don't want to be there. On a snowstorm day, it was too much to ask for a snow brush. The answer given was "we just cleaned them". After insisting I finally was allowed the item that should be available at all times and got to the van that was parked behind a snowbank and was snowed in. This is just 1 example of the poor customer service I ecperience every time. Unfortunately, it's the most covenient location so I'm kind of forced to go back there.
Alexander HOn March 23, 2024, I was rudely refused to access the storage around 6:20 by your employee. The reason was that it was not open until 7 though on your website, the contract, and the store print clearly stated access hour is 5 am - 10 pm. He asked me to talk to his boss and cursed at me. It was unbelievable. I called the customer service and was told the manager would call me back. Today is April 5th, I have yet receiving any response from anyone. Overall, I found most employee at UHauls were friendly. But, that particular guy's behaviour at this location and the unresponsiveness from the management are just simply unbelievable.
BINGAO W | Expérience généraleTrès bon service, fidèle à ma réservation. Service courtois et professionnel
YVON MNo trolley available even if I reserve one. This is why I do not give «Excellent»
Eric DThe rapidity to have the truck , reservation at 9h, line up 9:45 to have the truck
Vinny VNewer truck
Philippe HI had my vehicle 15mn after the reservation , they made me pay for a tire supplement even though the light was already on when I took the vehicle people at the office was not friendly at all
Coralie PThe van was not that clean, it could have used a good swiping, same with the cargo hold. The system was very slow, so it took a while before I could take off, despite having done my pré-registration
VINCENT G- Customer service not kind at all - A poor, non working and old website : - Slow loading - Not working We don't have all day long to spend time on your website to terminate our rental.. Anyway, cheap but we know why..
Michael RExcellent service
Noemie LI experienced multiple changes in truck size and rental location, including one the day before the rental. Made me consider to change truck rental buisness
Simon cUse better windshield washer fluid, my fluid was frozen in the pipes and wouldn't work for most of my trip.
Jeremy T- Se faire charger des frais d'essence de 11l pour 11km (20,99$) + des frais de service pour l’essence (30$) est tout simplement une escroquerie (photos pour preuve à l’appui) - Faire un appel pour signaler cette "erreur", se faire mettre en attente sans avoir le temps de signaler l’autre problème bien plus important: sac à dos laissé dans le véhicule, l’appel pour signaler cet oubli a été fait moins de 20min après la remise du véhicule loué (les conversations étant enregistrés, il est facile de vérifier la véracité de ces informations) - Revenir à l’ouverture le lendemain matin pour signaler ces problèmes, se faire prendre de haut, - Dès l’utilisation des mots : plainte à la police pour accéder aux caméras de surveillance, Le sac est "retrouvé" dans la salle réservée aux employés Je trouve cela pour le moins surprenant comme attitude
Pierre BFriendly staff Walked with me to my storage Gave me all I need Step by step instructions Easy and clean! Definitely am easy experience
Shayaan R | Premières impressionsVehicle was philthy. Did not provide me with English instructions or contract. They did not take me to the vehicle to show me how it worked
PAULM CIt’s all Perfect! Thank you!
adelina r | Expérience généraleConfirm with the customer that the vehicle meets their needs before giving it.
Leo Ctruck not very well and counter People is not good
michel cVery quick and easy dropoff of the truck/keys.
David FLa fille qui m'a servi n'était pas souriante et courtoisie .
carmeline mSeriously nothing
llse cWill not be commenting until i speak to someone. I am Disgusted with U-Haul.
jaydi cBreaks system not very functional, damaged trailer lock system. The trailer was dirty (full of screws and plastic pieces), I had to ask for it to be cleaned first. Not reliable customer service. I called to make sure the trailer was returned since it was still appearing as rented 7 hours after i returned it, the person told me she'll make sure it's fixed. 3 days later it was still charging me until i call again at uhaul (main office) and ask again. The customer service was much better on the second call
YOUSSEF Cmerci
Mohamed MI love it The representative was very nice and professional Good customer care
Yves MRien! 😉
Richard JLes vitres et rétroviseurs du camion étaient très sales, ils devraient livrer le camion avec un demi-réservoir de carburant ou le prix indiqué devrait inclure le plein. Ce serait une bonne idée que le client fournisse un ticket pour faire le plein du camion.
Juliette PEveything was perfect. Good customer service on pickup and return, the pick up worked great and I had no problems
Janick C1) The truck was full of dust inside cabin which is not expected for the service we pay. Could been better if the maintenance is been done. 2) Please include the gas charges inside the rental itself, we will be tired already with lot of work / movement and its a pain to go around for just filling gas.
Mahendra KRien juste parfait et vite
Jean lThanks much love.
mohyeldin Erude service and no care to serve me better and the fuel level was incorect its was less than on the contract
Carl mSondage en français ou bilingue
Roselyn LIl y avait deux itinérants dont un complètement drogué qui dormait sur le sol avec sa pipe à crack près de mon storage. Nous avons dû tasser leurs choses qui encombraient le passage dont une table et un divan très sale. Je ne me suis pas sentie en sécurité quand je suis allée vider mon entreposage.
Melanie D | Expérience généraleThe vehicle I reserved was not equipped with snow tires. The agent proposed a larger vehicle that did have snow tires for the same price. Snow was not cleared off of the vehicle I was going to use and there was no snow brush in the vehicle to do so. The gas tank was below one quarter. The gas cap was stuck and I was not able to take it off. I brought it to the location and they were able to take it off after trying for about 2 minutes. The inside of the truck was fairly dusty and the ramp had construction debris left on it. There was also old papers left on the dash.
NICOLAS FThe Uhaul app is pretty much useless. It never remembered my password. When I tried to pickup my rental, it was asking my to take a picture of my driving license and was rejecting the picture stating it was not a head shot. Went at the counter and the clerk told me that the app/ web app don't work well and are a bother more than anything. I wasted so much time from me.
gilles dThanks U-Haul
mohyeldin EThe truck was functional, but as usual, kind of low on gas; I definately prefer to get the vehicle full of gas and return it full, that way there is no ambivalence. The truck wasn't super dirty, but the cab could have used a good cleanup, as the dash and the console felt kind of slimy.
VINCENT GArash was awesome!!
Paul S | Premières impressionsThere was always disgusting junk in front of my locker left by other tenants. I had to make many complaints for that to be resolved and it would take too much time. Therefore it enough monitoring and action. I think lately people had sex near my locker also leaving their panties and all. Seriously disgusting and inappropriate.
Melanie B | Expérience généraleI received an email last Thursday saying that my storage had ended and they were sad to see me go. Needless to say, during a very stressful and difficult time in my personal life, waking up to believe that all of my life's possessions and almost $20k worth of musical equipment and instruments was gone put me at the threshold of having a heart attack. I was disturbed by the lack of accountability or offering to make things right. The person who I called confirmed my locker was still locked and in my name and offered me a free month, although no email to confirm that offer came through and no one was willing to honour or even contact the manager for a reasonable conversation about a gesture towards my inconvenience when I finally did empty my locker one week later. I got out of there as fast as I could because you may just rent empty spaces but people fill them with their lives. Really expected some form of a gesture as the person I spoke to on the phone that morning said the email was sent to the wrong person and he profusely apologized to me. I have screenshots of the email date vs the date I actually checked out if anyone is interested in corroborating this complaint. The staff at the desk during check in and check out, although unable to help me with my complaint, were kind polite and professional.
Scott M | Expérience généraleVery good service. Thanks 🙏
Robert D | Expérience généraleThe service if stockage was excellent but unfortunately the service of truck renting just next to that place is extremely awful and not recommended at all. If you need to discuss you can reach at my phone number.
MOHAMMADREZA N | Expérience généraleUn vrai plaisir de faire affaire avec vous. Toujours bien reçu au téléphone et en personne. Merci Danny Majerovich
DANNY M | Expérience généraleI was initially (and repeatedly) informed that there was a problem with my storage unit payment by email and advising me to log into my account. Since I do not have an online account with U-Haul Du Centre-Ville De Montréal Cité 2000 - Entreposage (my payment details were set-up in person), these daily emails very stress provoking. They also did not indicate what the problem was and/or provide an alternative means of contact. After following up with my bank on August 11th, I managed to contact the U-Haul office to advise them that the problem was at their end (phone call/conversation also on August 11th). I was then informed that this information would be passed along to the Manager, who would text (preferably) or phone if further follow-up was indicated (no text/phone message was received). Unfortunately, the emails persisted until I then received a notice of late payment, but with specific contact information. I immediately followed up by phone (August 16th) and explained the situation, after which, the issue was rectified very quickly and easily. However, this entire situation caused me unnecessary worry, stress, and time, which could have been avoided by providing: - direct contact information (phone/email/webmail) for U-Haul Du Centre-Ville De Montréal Cité 2000 - Entreposage to facilitate rapid resolution/clarification of any issues; - additional information about the respective problem to avoid the email recipient regarding it as spam; - messages in both official languages (many 'movers' to Québec will not be completely fluent in French); - and avoid 'harassing' long-term reliable clients with vaguely worded 'quasi-threatening' messages.
Pamela I | Premières impressionsGood price. Too Many cracks ans holes in concrete makes load unstable on buggies, espacially in the slope. loose and crooked stairs in the docking garage. Neon Lights Never Working in the rental unit.
Jocelyn B | Expérience généralethank you, i appreciate the security and safety provided by the storage. i have been using the storage unit for over 1 year now, so i appreciate the security and safety. :-)
Jitika S | Expérience généraleExcellent service and helpful staff. Clean facility with no issues, the price is very good. Only downside is not finding enough space when needed!
Adam J | Expérience généraleMalheureusement j'avais réserver mon local 3jours avant mon déménagement, une fois sur place ,on m'a expliqué que le local a été loué donc j'ai dû garder tout mon stock dans le camion . Le pire dans toute cette histoire c'est que c'était votre erreur, on m'avait expliqué que je me serais pas facturé pour la deuxième journée de location du camion. A ma surprise j'ai été facturé 2journée de location de camion. J'ai passé plusieurs appels même au états unis ,hélas personne n'a pu m'aider et l'employer (une fille qui travaille de soir )
Nazim K | Expérience généraleMy experience was very good in general. I just noticed having a mouse infestation last winter. I found a lot of poop everywhere in my unit. This is not the thing that made me move out. I moved into a bigger home. Merci
Matthieu D | Expérience généraleGreat! We looked at a lot of companies before deciding to go with U-Haul. What made the difference in the end was that there were no hidden fees and they did not require us to purchase their insurance (our home insurance already covers our property while in storage). The facility is clean and we are happy with our choice.
Luce B | Premières impressionsI would have given a 5 stars if the docking area is more convenient!! It is not convenient at all to have to carry boxes from the car up the stairs to access the facility! Please make a ramp!!
Jeannie O | Premières impressionsAwful customer service. Awful system. Awful everything. I had to wait for 2 hours after reserving a storage and there wasn't any. And then when we finally found one the elevators were not working. They told me to come back later but they wanted to take me uhaul truck. Awful experience.
Bruno M | Expérience généraleHello and thank you for 5 yrs I needed and u where there and I do think u and hope some day we do business together and I am closed and thank you for all was nice too clean up and all done ✅ I do think you me Everard ward ❤️🌺🌴🏖🏄♂️
EVERARD W | Expérience généraleUhaul was well priced, clean and mostly suited our needs. Being downtown, it would have been better to have longer opening hours but aside from that, we had a great experience!
Sarah V | Expérience généraleI've been with Uhaul 2000 Notre-Dame East Montreal for 13 years and the service is outstanding. Dalia and her team are just amazing!
SHERIF C | Premières impressionsJ'ai adoré avoir cet entrepôt. Propre, sec et bien entretenu.
Carl B | Expérience généraleLes planchers sont plein de trous. Ceci diminue grandement l'expérience positive de l'entreposage. Les toilettes sont en pauvre condition et demandent un entretien. Votre competition est beaucoup supérieure en terme de qualité. The floors are full of holes. That makes the storage experience much less positive. Washrooms are in poor condition. Other locations are by far superior.
Claude L | Online Move InClean, best place hands down to store valuable stuff. The security is very tight. The first I have seen in a while. Very automated environment.
Chima E | Expérience généraleTrès bon service de la part du jeune réceptionniste ainsi que de son collègue (Chris je crois) qui m'a fait visiter les différents locaux. Très satisfait et le service était exceptionnellement courtois.
felix m | Premières impressionsThere was oil leaking from the ceiling of my storage unit which formed a puddle of oil on the floor. I told the staff about this twice, nothing was done about it. Very disappointing service.
Kamal F | Expérience généraleEntendu parlez par des amis et souvent vu les affiches du storage en passant par Notre-Dame et Papineau. La location est définitivement très pratique.
Sandrine B | Premières impressionsJ’aime beaucoup la façon dont vous fonctionné et je recommande vivement votre service, merci pour tout
Stéphane G | Premières impressionsThanks for your excellent customer service.
Barbara S | Expérience généraleThe system doesn't allow you to be independent. You always need to phone the Intercom when you get in and out of the storage. The issue is mainly the parking. In order to park the car you have to ask them to open the garage. To load the car there is a huge difference of level so that if you have very heavy things it's impossible to transport them on the cart provided. You might need 2 people to lift any heavy object and place it on the cart. No assistance at all to understand where my door is, what is the entire process of registration, what they need. I had to go back and forth 3 times cause nobody told what was the entire process and they gave me 1 indication at time. The first Time I waited the agent to have assistance about the registration and I was addressed to another reception. They have me indications about where the office was but nobody moved to show me the way. Of course by being a place where I've never been there were different doors and o wasn't sure the reception one was down the corridor. I had to come Back and ask again. Once there I had to wait few minutes and once avails they asked me a document I didn't have and had to come back to the car to take the right one. I had already done the payment of the storage online and tought it was done. Lomg story short, also to find the door it's been a nightmare as I was rushing and from 12,3 I arrived I got out at 3pm only to deposit 2 bags and little things. It's a big no.
Cinzia P | Premières impressionsLe service téléphonique est difficile d’accès.
CONVENTION P | Expérience généraleL'équipe a toujours été extrêmement serviable et agréable. Cependant, impossible de joindre quelqu'un au téléphone.
Gallerie G | Expérience généraleFriendly staff, always there to help.
ZIAD A | Expérience généraleThe staff for the rental unit were wonderful. I was able to reserve and use a storage space and the access is very secure and everyone was very nice in helping me in English regarding making my reservation and using the storage space itself. Renting the trailer was the oppostie experience as it was a total nightmare. I would rent a storage unit again at this location because it is so secure but renting the trailer was just short of disaster.
Pandre N | Expérience généraleWe used the storage for a few years and in general I was satisfied. The yearly increase should be within the Québec Rental Board rules and clients should be notified by email of the "automatic " yearly increase. There was a time I couldn't reach anybody by phone so I had to call the head office in the USA.
CARDONA M | Expérience généraleSouris morte Crottes et excrement sur olusieurs de mes boites Pertes totales de plusieurs grand livres d’art Et collection Taschen aussi Costumes, chapeaux couvert d’excréments
Martin L | Expérience généraleLe personnel n’a pas toujours été très cordial même si cela s’est amélioré sur les derniers mois
Arnaud S | Expérience généraleExcellent facility. I felt safe when coming to the facility and confident that my items were securely stored. Very clean and reception employees always very courteous. Merci.
Viviane S | Expérience généraleIt would be convenient if a map was supplied to 1st time users. The locker numbers at the end of the aisles DO NOT indicate all the unit #s in that particular aisle. Thanks. Terry Matthes
terry m | Premières impressionsI reserved for move in date online, was provided a storage room...we get there and there was already a lock on it ( someone using it) so then im told there are no others free. Am given a temporary smaller unit on 3rd floor...we open it..the floor stained brown from drips from the upstairs unit and then we find USED NEEDLES in the crack at the top ( dropped from top unit) i can just imagine what those brown stains were from...was given no other solution. We cancelled and returned home. I will never use uhaul storage they have poor service and allow drug use in their facilities. They obviously do not follow protocol and customer service is horrible.
Luc C | Premières impressionsC'est les services téléphoniques et la facturation qui font défaut chez vous. Pas de réponse aux courriels, transferts d'appel aux mauvaises personnes, fautes de transmission de l'information (nouveau mode de paiement), message d'accueil téléphone à la limite de l'acceptable (accent anglais détestable et information superflue sur le rôle de l'entreprise dans la communauté) - une fois ça peut aller mais extrêmement redondant pour les affaires courantes. Il semblerait que la maison-mère soit déconnectée de ses succursales. J'espère ne pas avoir à changer d'information sur mon compte.
SOCIETE D | Premières impressionsThe employee was great. As for U-Haul, the price are too expensive and the unit was full of mice poop. I found a bunch of random bugs in my boxes.
Sophie G | Expérience généraleThe price is not accessible for longterm storage.
Grailing A | Expérience généralevery friendly staff and very nice to communicate with the staff even showed me were and how everything works, great staff and great customer service. Adam's thank you
Adams R | Premières impressionsMerci
Vincent V | Expérience généralePas d’éclairage, extrêmement poussiéreux dans l’espace de rangement, difficile de rejoindre quelqu’un par téléphone Recommande s’il obtient un espace éclairé et propre garantie.
CLIFFORD P | Expérience généraleThe loading from truck is not really convincing.
MOHAMMADREZA N | Premières impressionsTKY
patricia l | Expérience généralestaff that checked in me in was very helpful. great service. would recommend.
Mark M | Premières impressionsVery good service from the at front desk, she helped me find a locker in 2 days and offered me to upgrade the size of the locker, the next time a bigger would be available. Thanks to Géraldine and Dalia. Excellent service!!!
Robert D | Premières impressionsPersonnel courtois, souriant, accueillant ET jovial (très important). Je les ai tous apprécié. Excellent choix.
Josée l | Premières impressionsThe only concerns about it is the fact that its tooo warm! All the time all years long… and a little dusty… a had two sofa there for few monts… and i had to clean it whit a carpet steem machine after! But the rest was perfect!
Martin L | Expérience généraleTres facil a rentrer et sortir, ils ont tous l'equipement pour aider au demenagement
PATRICK F | Premières impressionsJe fus impressionné par le superviseur responsable de la direction. Autant Malana, que son supérieur immédiat, ont su bien réagir devant la situation... (Terminaux non-fonctionnels). Je les ai trouvé ....très classe. Bravo à eux 2. Une grande qualité de service à la clientèle. Michel Blais
Michel B | Premières impressionsI spent a week refreshing multiple times daily online to find, and finally paid for a 10x10 storage unit, reserved a truck for my move a few days later. Upon arriving at the facility, my 10x10 unit had been given away to someone else because I hadn't moved anything into my unit yet. They waived the cost of two separate units for one month to make up for it but the belongings I have will not fit inside them as the ceilings are far too low. I did not get a guarantee on a 10x10 unit being reserved for me in the next two days, though I did get offered for that to be free for a month, if it were found. The person from the front desk helping me did not make a large effort to explain any of this, I needed to reiterate and ask a lot of questions to navigate and figure any of this out. Not impressed.
William P | Online Move InPetit problème pour enregistrer notre dossier. J'ai due revenir sur place pour faire ouvrir mon dossier après enménagement des boxes. Il est regrettable qu'une liste d'attente en ligne pour des boxes de grande dimenssion ne soit pas offerte par U-Haul. Et qu'on ne puisse pas voir le prix de ces boxes en ligne si aucun ne sont libres. Le site et l'application U-Haul ne sont pas très bons. Mon compte U-HAUL n'est même pas lié avec mon dossier de location d'entreposage...
Philippe B | Premières impressionsPersonnel sympathique, professionnel et efficace - Éric Hamaoui
ERIC H | Premières impressionsTrès satisfait d’un excellent accueil et très bon emplacement.
Cite K | Premières impressionsIl y avait des crottes de rat a terre dans l’unité.
Tomas M | Expérience généraleÀ plusieurs reprises, ma carte d'accès ne fonctionnait plus. Je suis restée coincée pendant 2 heures dans un ascenseur en me rendant à mon local d'entreposage.
Anne-Sophie D | Expérience généraleL'entrepôt est généralement très propre et facile d'accès. Mon expérience avec U Haul a été une très bonne expérience. Afin que ce soit vrai, il ne faudrait que les payments mensuels ou prélèvements automatiques continuent. J'ai quitté mon espace de rangement lundi le 20 juin 2022. Et tout était en règle lors de mon départ. J'ai cependant oublié de faire mon code sur le panneau (log out) lors de mon départ, désolé…
JEAN P | Expérience généraleJe suis resté longtemps et j ai toujours.ete content de.venir dans ce lieu que j ai trouvé très propre
Marc B | Expérience généraleSouris, souris, souris I could notice it within my visits.
Oscar C | Expérience généraleLes passages étaient bien éclairés mais l'intérieur du local trop sombre
Pauline G | Expérience généraleThe receptionist with long nails is amazing very helpful and friendly. She is the best. Make sure yo treat her well so she wont resign like the ones you had before her Thanks Jerry from MtLdecor unit 723 and 724
GROUPE M | Premières impressionsEven though the online reservation program was misleading and qlmost caused a catastrophe because it didnt guarantee a locker.... the worker was ablento figure out a way to accommodate me... i was very thankful
Redmon M | Premières impressionsBien que l'équipe à la réception mon aider, ma réservation n'étais plus "disponible " à mon arriver. Bien que réservé 3 semaine à l'avance avec un numéro de confirmation, on m'a annoncé à mon arrivé que mon unité n'étais plus disponible et qu'il fallait que je paie plus chère pour avoir un unite. On m'a dit" quelqu'un d'autre la prit avant vous". Leur solution: Si je n'étais pas content, je pouvais aller ailleurs…. Après un déménagement, l'entreposage n'est pas une partie de plaisir et je n'ai pas apprécié que mon unité n'étais plus disponible et qu'on me laisse sans options et surtout quand je suis arriver à la date réservé sans retard. La superviseur des lieux m'a offert un mois gratuit, ce qui n'etais pas suffisant. Elle a fini par m'offrir assez pour comblé la différence de tarif pour le "nouvel" unité. Très insatisfait de la méthode de réservation de u-haul. Complètement unacceptable. Je ne vais jamais recommandé u-haul.
Marco G | Premières impressionsThe parking lot is the only issue. Cars are parked for more than 30 min and sometimes is not even clients' but staff's. There are only 5 spots on the deck and 3 were taken by people working on site.
Rafael T | Expérience généraleLe seul problème , il faudrait m'expliquer pourquoi je doit passer la carte avant de prendre l'ascenseur, une fois , je peux comprendre pour la sécurité, mais je doit TOUJOURS faire l'exercice DEUX de suite pour que l'ascenseur puisse fonctionner. Et la distance entre la boite pour passer la carte est assez loin de l'ascenseur, et moi j'ai de la difficulté à marcher, c'est vraiment épuisant quand on a un déménagement à faire . Très frustrant ce détail. J'ai pensé aller demander à la réception, mais le couloir pour nous y ammener est tellement long , que je me suis décourager d'aller pauser la question. J'espère avoir une réponse la prochaine fois que je vais aller à la réception pour faire ouvrir les porte .
Patrick C | Premières impressionsSont toujours prêts à nous aider au besoin.
Dominique P | Expérience généraleS'identifier à deux panneaux pour l'accès à l'unité est un peu déroutant. Merci!
Rachel C | Expérience généraleÉtant à la recherche de locaux pour musiciens et en ayant considéré plusieurs lieux, mon choix s'est rapidement porté vers Cité 2000 essentiellement pour le côté sécuritaire (accès par carte magnétique, nombreuses caméras, gardiens, présence à la réception 24h/24, quais de déchargement surveillés, plate-forme de gestion en ligne). Les locaux sont proposés à des tarifs abordables. De bonnes améliorations ont été apportées au cours des années : ascenseur, rénovation du hall d'accueil, machines distributrices, sanitaires rez-de-chaussée. Les studios sont inclus dans un bâtiment U-Haul ce qui pour les musiciens permet facilement la location de véhicules pour le transport d'équipement pour les spectacles. L'amélioration que je souhaiterais voir apporter serait une solide rénovation des sanitaires aux étages (mon local est au 3ème). Je souhaite pour ma part demeurer encore de nombreuses années à Cité 2000 car c'est une place stratégique et une communauté intéressante pour les musiciens.
Guillaume D | Premières impressionsBon service, endroit propre et semble sécuritaire
Hugues R | Premières impressionsC'est un bon service et le prix est bon aussi
ALEJANDRO N | Premières impressionsI had a delicate situation to handle with the departure of a disgruntle employee... which translated into the need to change the lock, codes and administration information. The staff were very helpful and easy to deal with. Their help with this delicate situation was definitely a plus.
*CODE B | Premières impressionsWould prefer access past midnight.
Giancarlo F | Premières impressionsJ’aimerais avoir accès 24/24 et 7 jours par semaine.
Robert D | Premières impressionsi was very disapointed to have reserved a storage space to come back and learn it as given to someone else and nothing else was available with the same description. I ended taking a smaller one but i am very unhappy by that experience
Eddy L | Premières impressionsStaff at reception desk were great
mathieu l | Expérience généralehello, and yes pleased and was a bit hard first so as a lady was so roude wow and i tryed to be kind NO so i do as i do now she is gone and all ok and happy with all i go pay bill and look in to locker and see all ok and take things and a great place thank u have a great tues ,
EVERARD W | Premières impressionsPropre et bon service
Edward S | Expérience généraleJ’aime la succursale du centre ville de Montréal
Valerie E | Premières impressionsJ'ai noté average parce que vous avez correspondu avec moi en anglais alors que je suis francophone. C'est peut-être anodin pour vous mais pour moi c'est un grand manque de respect. J'imagine si on ne vous écrivait qu'en français? Vous n'y comprendriez rien Au Québec, c'est majoritairement en français qu'on doit travailler et correspondre… l'exception c'est l'anglais!
Pierre T | Expérience généralePablo Rocks.........deserves a trophy for above and beyond customer service
Robert D | Premières impressionsUne des préposée au "desk" n'est pas très 'amicale' ni aidante Il n'y a pas toujours quelqu'un au "DESK" ce qui fait attendre pour avoir une clé très long et aléatoire.
Productions K | Expérience généraleJe n’ai pas pu profiter de ma location, l’espace était obstrué par une poutre, dont on ne m’a pas informé de l’existence et je n’ai pas pu en trouver un autre pour mon budget.
Olivier D | Expérience généraleAll staff I interacted with on Notre Dame in Montreal looked high on weed and very slow every time
Manon O | Expérience généraleLe prix est élevé.
daniel p | Expérience généraleDes rats ont abîmés mon divan. Malgré tout les points positif que j'ai ressenti, le final est quand même problématique.
Jean-Charles M | Expérience généraleJe suis satisfaite de tout et je trouve que les gens sont très sympathiques je les remercie énormément merci beaucoup pour tout le monde qui ce sont occupés de me servir bonne journée à tout l'équipes et encore merci.
Christiane C | Premières impressionsPour les locaux de musiques, avoir l'accès 24h serait vraiment super!
JULIEN B | Expérience généraleI congratulate you on this business model and execution on all levels . If only every company operates like this . Every detail done with friendly and polite staff . Keep it up . Excellent does not reflect how impressed I was .
Keyvan P | Premières impressionsThere were mouse droppings on my furniture that was left on the ground of the storage. 3rd floor storage was OK but the 1st floor storage I share with my husband had this issue. It's unacceptable. The staff is always helpful and kind, overall cleanliness aside from this one issue was good. There was no one to stop people from smoking in the dock area and wear a mask. The smoke was getting into my moving truck and onto my objects.
Carolanne L | Expérience généraleIl est impossible de rejoindre cité-2000 par téléphone, on doit appeler à répétition pour être retransféré au bureau chef. Il faudrait un moyen efficace pour les rejoindre. merci
Sphère M | Expérience généralePouvez-vous changer le nom de la gérante madame Karin ne travaille plus chez Uhaul SVP
JOEY T | Premières impressionsMy mattress got completely ruined by mice, I had to leave it behind and buy a new one. I found mice feces in my bags and boxes. I've been trying to talk to someone about a refund or compensation and costumer service is not calling me back after they said they would. I am frustrated and disappointed with my experience.
Tanya S | Expérience généraleI had to go through 5 people to be able to close my contract and it took several days...
IVAN G | Expérience généraleVous êtes des escrocs sans aucune considération de la relation clientèle. Aucune valorisation de la fidélité du client.
ALAIN K | Expérience généraleThere were mice in the locker that ruined my mattress.
Ian R | Expérience généraleGreat staff- super attentive.
Jose M | Premières impressionsPersonnel serviable et compétent.
NASSERDINE D | Expérience généraleTrès bon services
Foucher c | Premières impressionsEnorme manque de communication lors des lockdowns et nouvelles mesures imposés par le gvt depuis la pandémie. Nous avons dû avoir recours à la pétition pour accélérer la réouverture des locaux à un certain moment. Air climatisé non fonctionnel durant le printemps. Pénalisant les locaux sans fenêtres accumulant la chaleur. Pablo = Splendide humain.
ALEXANDRE D | Expérience généraleMerci pour votre excellent service et tout est très bien expliqué les gens sons polie merci à Pablo qui m'a très bien servis
Nathalie G | Premières impressionsPablo fais un travail extraordinaire. Un service de qualité. Il est venu juste pour moi dimanche pour que mon dossier sois parfais.
olivier p | Premières impressionsbien merci
Production P | Expérience généraleThe registration system and process needs to be simplified more. Access hours are also not the best.
IVAN G | Premières impressionsFélicitations à l'équipes du centre ville de Montréal. Je reviendrai s'il le faut. Bonne continuation et succès continu.
Valerie E | Expérience généraleTrès bon service, merci
Jean-Marc F | Expérience généraleLa personne qui s'est occupé de mon ouverture de dossier n'a pas voulu appliquer une promotion présentement offerte par Uhaul
Philippe R | Premières impressionsHe was my pleasure, customer service's it's great, easy to apply. Everything was exellent. Merci
Valerie E | Premières impressionsNous avons apprécié le service et nous n’avons jamais été inquiets pour nos biens.
Nadia M | Expérience généraleLe prix étant un peu élevé, c’est pour ça que je n’ai pas donné 5 étoiles, autrement, excellent service, la température et l’humidité contrôlées ont fait en sorte que mes outils non pas rouillés pendant plus de deux ans sans entretien.
Maxime R | Expérience généraleJ’aurais aimé qu’une portion du quai de chargement descende au niveau de la voiture
amar b | Expérience généraleLe système d'accès en auto a notre dame n'est pas idéale . Il faut tout le temps sortir sur la rue pour indiquer son arrivé . Ce n'est pas pratique . On devrait pouvoir y entrer avec un carte d'accès dans passer par le speakerphone
Yannick S | Expérience généraleWithin a couple of days loading the unit I found rat droppings everywhere and in and on everything... I commented it at checkout and it was not a surprise to the attendants. I also used 3 u-boxes during the same period... except for the moving helpers, which seemed to have no experience with uhaul and clients, the uboxes were clean. I was expecting a little more professionalism and cleanliness
Marco P | Expérience généraleAcceuil vraiment excellent!!! Le personnel de tout le UHAUL ont été vraiment aidant et à l'écoute. Le seul hic est qu'en réservant mon uhaul j'avais lu que les heures d'ouverture était de 5ham 10pm et ce ne semble pas être le cas, mais le préposé à l'acceuil m'a rassuré que dans le besoin en de rare occasion ça peut se faire. Bref, mauvaise indication sur les heures d'acces en ligne. Sinon le service a vraiment été impeccable
Gabrielle L | Premières impressionsThe person at the reception, was very clue less and asked me to figure out the issue I was having. She definitely was not qualified for the job.
Salman S | Premières impressionspas de commentaire
Natatsha C | Premières impressionsWe wanted to empty the sotrage but the U-Haul locker did not work even though we had the righ key. After the staff help, we had to wait 2 hours for a technician to come, after we had to negociate hard for someone to cut the locker as we were told initially to come back in the morning whereas we rented a car for this and needed the packages out on this day. All in all we had our packages out but the manager was not friendly and the customer service was from this person was not professionnal. It's ok to make mistakes but at least take responsability and offer the right solution right away whereas putting the fault on the client when it's U-Haul problem.
Zola L | Expérience généraleKarine, es une employer , professionnelle, courtoise, merci , a elle et son equipe pour le support et laide quelle a apporter au bon fonctionnement de ma CIE. . Au plaisirs de la revoir bientot..l
yves j | Expérience générale-J’ai trouvé une petite souris morte et beaucoup de caca de souris dans mon unité et plusieurs de mes bien ce sont fait rongé par les souris aussi. - Le message automatique de bienvenu lorsqu’on appelle chez U-haul pourrait être plus agréable!🙂
antoine o | Expérience généraleSystème de carte d'accès sophistiqué et très informatisé mais J'ai dû m'ajuster avec quelques difficultés lors de ma première utilisation autonome. Il serait souhaitable de remettre à chaque nouveau client un document plus précis sur le 'ou, quand comment' de chaque étape (.Carte d'accès, Check-in initial, locations des points d'accès, ascenseurs spécifiques, , limite des déplacements, accès au débarcadère et check=out.) La première carte d'accès qu'on m'a remise était au nom d'un ancien client. Je n'aime pas être obligé de NE PAS prendre mon propre cadenas et être obligé d'acheter un cadenas de plus de $10. Sinon le personnel est poli, acceuillant.et serviable. Les heures normales d'accès ont été réduites pendant la pandémie et j'espère qu'elles seront rétablies dès que possible.
yvon r | Premières impressionsVery very helpful staff
Rebecca C | Premières impressionsBesoin un plus gros entreposage (10×10) . Les employees m'ont beaucoup aider et aussi celle pour la location du camion. Connaitre les produits et vraient tous respectueux.
John A | Premières impressionsThe new elevator to the second floor was non functional the day I rented my unit and as such had to move my things into a unit on the 3rd floor and wait for the following day to transfer my contract to a unit in the 2nd floor and move all my things again. Then on 2 separate occasions, the same elevator was not working when I needed to get things from my storage. Last week, I had to get a 300lbs piece of equipment out on a dolly from the emergency stairs because the elevator was broken again. I arrived at 11am and was told the elevator wasn't working. I left my number and asked to be called with an update and waited til 330pm before calling back and being told the elevator would not be fixed that day. I wasted half a day waiting and then had no choice but to move the equipment down the stairs in my own. I don't have complaints about the staff but my unit has a part of the it being taken up by a column and the unit is not discounted for the lost space, which I accepted. However, to arrive there to recooperate items and not being able to, on account of the elevator not working on more than one occasion, makes no sense. Further, I asked that management contact me regarding this and no one bothered calling. I suffice to say, I emptied my unit and didn't bother renewing it.
haik m | Expérience généraleThé receptionist during our first checking was not helpful. She was tired or upset, mumbling something and couldn't even answer a basic questions as that was was our first experience with U-Haul. In the end The on floor guy answered everything and told her who to ask and what to do. It was a bit weird communication experience and felt like we owe something to her or disturb her. The rest was very smooth and well organized.
Kateryna H | Expérience généraleLe local était plein de crottes de souris et mes boites de papiers aussi. Le courrier et la facturation étaient en anglais. Langue que je ne connais pas. Nous sommes au Québec ou la langue est le francais. Jacques Boisseau
cafe c | Expérience généraleEverything was ok, except the price was quite high for the space rented and used only as storage - It would be nice if UHAUL revises their storage price to be customer friendly. Merci
Ifeoma A | Expérience généraleI had originally booked my storage with public storage and wish I never switched. Uhaul advertises a free month so I took it. I called to make sure that it was real, the uhaul employees assured me that it was and they saw my location that was booked for me when I put in my address. When I arrived onsite they charged me. Extremely shady business I can't believe that's legal. At this point what could I do? I canceled with my other storage and I was already there with all my stuff. I will now go out of my way to never use uhaul again.
Leila S | Expérience généraleI'm very sad to leave the Cite 2000! The staff have all always been wonderful, and it was the perfect place for my needs as a sculptor. Only left because we literally left town and moved across the country to Alberta! All the best to you and the whole staff.
EMILY J | Expérience généraleThe only day i need to get my stuffs from my lock, i was surprised by an extra padlock that didnt allow me to get in. I learned from the staff that my padlock is not allowed. Really ?????? If you guys want to force someone to use your proprietary padlock, please be clear about it, charge more, do weatherever, but never deny people from getting their own stuffs.
Ugo G | Expérience généraleWould be great to provide wipes for carts during COVID as they are switching hands constantly!
Matthew F | Expérience généraleKarine went above and beyond to make sure I got the amount of storage I needed. All staff are always courteous and friendly.
Roland Y | Expérience généraleSuper friendly, helpful and dedicated staff.
VINCENT P | Premières impressionsDEs charriot plus grand serait appréciable
Emmanuel H | Premières impressionsLe quai de debarquement à l’interieur est particulièrement intéressant
Pierre T | Premières impressionstrès satisfait de la qualité des facilités d'entreposage et aussi du service courtois et efficace!
RICHARD D | Expérience généraleMa carte d'accès n'a jamais fonctionné dans l'ascenseur, je devais toujours demander l'aide à la réception.
Pascal L | Expérience généraleLe personnel est insuffisant et non professionnel. Peut être devriez vous ausser un peu les salaires.....Ils n'ont pas l'air heureux de travailler pour Uhaul. d'ailleur le roulement des employés semble tres élevé. Ils ne restent pas longtemps avec l'entreprise ont dirait.
GABRIEL L | Expérience généraleMerci!! Miriam es une belle personne 😁
Gina G | Expérience généraleI moved out on the 1st day of when my rent was due. I had to pay the entire amount for the month since there was no way to prorate the rent. It seems like a shady business practice to force me to pay for an entire month, when I used one day of the rental space,
Christopher N | Expérience généralePablo was very helpful, friendly and professional, the terms of the rental were clearly explained. Great experience, fast and efficient. Thanks so much Pablo!
Phil W | Premières impressionsTout était parfait sauf les problèmes d'accès En début civid , ce faire refusez l'entrée a nos éffet personnel était interdit. Vous êtes un besoin essentiel pour beaucoup de vos locataire . Pour ne pas me faire refuser l'accès un autre Possible covid 2 j'ai opter pour un entreposage Ou on ne bloqueras pas l'acces . Merci
Martin H | Expérience généraleU-Haul Cite 2000 est toujours ma place de choix pour l'entreposage à Montréal. Ce n'est pas la première fois que j'utilisais cet entreposage et il est certain que je vais le réutiliser pour mes besoins d'entreposage futurs. Le personnel est toujours coopératif et le building est bien aménagé avec ses grands ascenseurs et le quai de chargement. Je l'ai recommandé à plusieurs reprises à des amis et je vais continuer de le faire. Merci pour tout.
ANDRE G | Expérience généralePrice is fair for a month storage.
Claude D | Premières impressionsVery satisfied with overall experience. Service was excellent, courteous and professional.
RICHARD D | Premières impressionsLes. déménageurs embauchés pour transporter les biens du camion U-HAUL placé dans le débarcadère (PORTE 5) et recommandés par U HAUL n'ont pas fait un travail impeccable. Ils ont pris plus de temps que prévu et nous avons réalisé à la fin de ce déménagement que le loquet pour fermer un des deux entrepôts choisis ne fermait pas correctement. (N.B. Nous avions réservé les espaces 4002 et 4035). Selon l''employé de U HAUL MONTRÉAL qui est venu à notre demande constater les dégâts, cela n'avait pu être fait que très récemment. Cet employé qu'il faut féliciter a tenu à fixer temporairement le loquet pour que personne d'autre que nous ne puisse avoir accès à cet entrepôt. Quoi qu'il en soit, le superviseur des deux déménageurs joint par téléphone a assuré mon épouse Joëlle que nous n'aurions pas à payer plus que les deux heures convenues et qu'il verrait à régler cette question d'horaire avec les deux employés en question. Ajoutons que, de la part des employés de l'entrepôt lui-même, nous avons eu pour l'occasion un service impeccable. .
Yvon L | Premières impressionsI got an excellent service from the first call to get information to the last day. Karine Mirambeau and Pablo from the desk office in Montreal-Notre-Dame were very helpfull in person & on email, as it was so complicated to reach U-Haul office in Montreal on the phone from Europe. They have been particularly efficient to solve my extension during the confinement, as I couldn't come to do it. I would definitively use U-Haul storage on Notre-Dame in Montreal again, and recommend it! My only reserve in the overwhole expérience is about reaching the specific storage office by phone from abroad: I had to give up to do so, after 20 to 30 minutes waiting. In the end, I sent a friend of mine to solve the problem in person at the office, and pay the last extra month.
Beatrice R | Expérience généraleLove the staff. Telephone communication is poor. Not easy at all to reach. Over all i would recommend.
FILIPE D | Expérience généraleMerci!!!
Daniel C | Expérience généraleTrès bon service et très courtois
Hector L | Expérience généraleThe only concern I have with Uhaul is that on the last month I just used my storage facility for 3 days, but the person that works for you guys tell me that because of the policy of the company they don't give me back the rest of the money for the days I didn't used the storage. So basically because of the policy's of the company I have to give my money for the days I didn't used my storage.
David B | Expérience généraleThere soul be a prorata refunding. It's a rip off to charge customers for the remainder of the month (or a crédit for further use of a storage facility). The rest was To my convenience.
Nathan L | Expérience généraleThe main point of my negative rate it's your policy of payment of an entire month when I use it only for two days (when you move out). You should give people a credit that they can use for the next Uhaul location. With that approach you will be sure to have this client back when he needs a location and you will give a better experience. Clients like to pay for a service/product. Hope this will help to improve your service!
Samuel G | Expérience généraleI would like to have a 24 hours access with a code if possible. But for the next time. I had to leave due to the covid19, cause we have no more contracts as musicians. Merci.
Andree B | Expérience généraleThe staff is unfriendly at most. There is a constant weird smell that got into all my things and I found dead bugs in my sofas and furniture. Don't apply to automatic payment, they will withdraw money even if they are not supposed to. And after there is no way to be refunded.
SANDRA D | Expérience généraleMerci.
Johnatan L | Online Move InSome problems with the access code.
Monik C | Expérience généraleHi thanks the service very good and alwas clean and safety thanks every body working there have a good day
Amira A | Expérience généraleI had only received instructions in french through my email. I also wished the instructions (once I got the english version) had been slightly more clear, especially concerning the loading bay and the check in process. But employees were extremely helpful! I really appreciate that. Merci.
Karla G | Online Move Inwhen i went to uhaul to retrieve the well stored, the dock for the trailers [low profile] bases was inaccessible, even if it is to mark maximum 30 minutes, using it at the reception tells me bluntly that it can do nothing. ......... she even answered c is customers like you who comes in storage and / or recover goods, hello an electric company who comes to repair something did not have to place his vehicle in this place, again less store a uhaul container at this location,
yvon t | Expérience généraleThere should be more security on the enterance door of the storages. Also, charging system is not efficient, there should be daily cahrging options as well.
Mert H | Expérience généraleWe really appreciate the cleaniest
Jean C | Expérience généraleConvenient location
Nathalie S | Expérience généraleUne fois que nous avions compris tout à été ok.
ERIC T | Premières impressionsI moved into a storage by renting my space myself online . Using their 24/7 service allows you to move into the facility when you want.Zero hassle. Congrats uhaul for thé thoughtful program.
Andrea L | Online Move InLe préposé était très accomodant de mes besoins, car il m’a offert de mettre de côté deux espaces quand je n’arrivais pas à obtenir le plus gros que j’ai réservé, mais qui ne se libérait pas.
Marc-andré C | Premières impressionsWe always get great service when we come to either rent a truck or go to our storage unit
MARIA T | Premières impressionsI had a very nice experience having a place there
José C | Expérience généraleTrès propre avec un service excellent.
Raymond C | Premières impressionsDes employés polis et professionnels. Svp à l'avenir m'envoyer tous vos courriels en français merci
Patrick R | Premières impressionsExcellent service à la clientèle rapide et efficace. Entrepôt bien conçus et facile d'accès.
Jean-Philippe R | Premières impressionsEverythinqg was perfect except for the written communications such as the monthly statement that is not available in french. This is not acceptable.
Alain P | Expérience généraleun merci tout particulier à Pablo et à l'équipe de soir :)
natalie b | Expérience généraleHi U-Haul Team, I do really want to express my gratitude to the U-Haul 2000 Notre Dame est team, in particular to Karine and Diego for the excellent advice, service and support! Regards, Hector
Hector L | Premières impressionsBest service
Fatima A | Expérience généraleVery good service at very nice solution for me at a nice price. Thanks a lot!
philippe d | Expérience généralej'aurais préféré remplir ce formulaire en français… :-/
natalie b | Premières impressionsj'aurais préféré remplir ce formulaire en français… :-/
natalie b | Expérience généraleNo non-sense. It works.
DIT-VA-DATA A | Premières impressionsAll team really nice! Clean and safe place!
Gabriel G | Expérience généraleGood stuff :)
Christian C | Expérience généraleI have to rate you low because I has not able to get an access card (IT bug...). Nevertheless, Pablo at the front desk did his best to help me move in. Without his help, I would have rate you 0 star.
Cyrille T | Premières impressionsBien
alexis l | Expérience généraleGreat service
Vincent M | Expérience généraleEasy access and friendly staff
Daniel B | Expérience généraleeverythings was perfect
MARTIN I | Expérience généraleI understand that I was late on my payment bit boy oh boy you don't go easy on fees. Loved the place, but not cheap.
martin d | Expérience généraleThe clerk was polite amd efficient, our unit was clean
Gabrielle B | Premières impressionsVery satisfied Thanks you
Claudette H | Expérience généralebon
jhonny g | Expérience généraleGreat support & customer service at the facility - however had a few challenges, which were corrected but needed to go into the facility. Long wait times if you call, but overall very satisfied!
andrew d | Expérience généraleTop notch. Please thank the person who helped me close my account. He was really accommodating and let me finish up my packing before closing out. Saved me a trip in the morning. Great place!
David D | Expérience généraleMove out was quick and efficient.
RICHARD M | Expérience généraleMeh
Alexandre L | Expérience généraleGreat service! Friendly and professional, feel very well taken care of!
Raphael D | Premières impressionsN/a
sergei s | Expérience généraleno comment
lise d | Expérience généraleTrès bon service, juste pour signaler qu'il y a quelques mois vous avez effectué des travaux. Mes affaires dans mon box ont été recouverts de poussières et gravats...
Eric C | Expérience généraleExcellent service sur toute la ligne et propre
Sylvie C | Premières impressionsRéservation un mois à l'avance d'un garde-meuble, directement au téléphone avec Karine et confirmation avec Diego 24h avant. Excellent Service téléphonique, très professionnel et efficace.
Beatrice R | Premières impressionsThe service is exceptional - people that I have been in contact with, process, etc. However the 5x5 space I was given has vertical pipes going through it that take away from the actual storage space.
danielle p | Premières impressionsThe storage is ideally located close to public transport and dowtown area. This allow us to have easy access to our belongings.
Winston S | Expérience généraleThe facility is clean and staff are friendly. I am very impressed.
ANIL V | Premières impressionsYour staff is not polite and friendly. The wait on the phone is terrible and at the front desk to. I liked your facilities but not your people and for that I won't recommend your business. Paul
PRODUCTIONS S | Expérience généraleNothing to say, except thank you and don’t change anything.
DAVID C | Expérience généraleGreat dtaff
cameron k | Expérience généraleManager Chelsea was excellent
Ron M | Premières impressionsexcellent service
Francois M | Premières impressionsOverall very good service and schedules provided were adhered to
Linda H | Expérience généraleThe redhead girl you have working at the front desk was amazing . She is excellent at her lob . Uhaul is very lucky to have an employee like her . She is taking care of over 2000 units by herself .
vincent m | Expérience généralethe storage facility is perfect. special thanks to the reception clerk, very nice and professional..
lise d | Premières impressionsGreat experience!
Stephane V | Expérience généralefirst month free really convenient and without over over complicated procedure to not renew the contract
patrick j | Expérience généraleI thought I would be redmbursed for the 9 days I paid the storage for and didn't use it (I paid until February 19th but left on February 10th)
Katja D | Expérience généraleIndoor loading dock is great.
charles r | Expérience généraleStaff are not bi-lingual and I had to have a friend translate. Also calling there is not option to select english in the menu.
Jan B | Expérience généraleStaff on notre-dame was warm; efficient and very helpful! Rebecca took charge of the situation like a champion! Wow Thanks
Karina v | Expérience généraleThanks
Bernard P | Expérience généraleTout à bien été !! Merci !!
ALAIN M | Expérience généraleLe staff était très gentil et serviable
Francois H | Premières impressionsNo additional comments. Thanks,
Yves D | Expérience généralejust a bit more light would be fine, inside the storage room
JEAN M | Expérience généraleLe personnel est agréable Merci
Martin H | RéservationThe guys were awesomely helpful! Great service.
THIBAULT E | RéservationUpon acquiring a storage unit at U-Haul on November 02 2018 after 18hr00, employee was very unprofessional.
John A | Expérience généraleNo comments
CATHERINE S | Expérience généraleNo comments
Michelle D | Expérience généraleThe staff where very nice helpful
Yves D | Expérience généraleWas a client from 02/2016 until 10/2018. very satisfied
MARIE F | Expérience généraleTres bon service
LUCIE G | Expérience généraleFast and pros
PIERRE H | RéservationGood clean facilites indoors unloading dock outstanding customer rep!
Laurent D | RéservationVery secure
Bassel M | Expérience généraleAntonio was very friendly and helpful. Would definitely recommend.
Lisa H | Expérience généraleChelsie & Joey turned a potential nightmare into an amazing outcome with their above and beyond attitude. They saved the day....true assets to U Hall Robert S
Robert S | RéservationTexte en anglais même pas suivi d'un texte en français ??? Pas de facture ??? Après avoir payé 69,95 pour un 5x5 est écrit 54,95 .Incapable de me dire pourquoi. Jamais fais de soumission de camion????
Jacinthe G | RéservationSuch great customer services and super friendly staff
Vanessa M | RéservationPersonnel très gentil et professionnelle.
Yves D | RéservationExcellent helpful staff
Kelly S | Expérience généraleTrès satisfaite du service. En plus, à l'entrepôt du centre-ville, il y a un garage intérieur qui facilite le déménagement. Le débarcadère est à la hauteur idéale pour camion ou fourgonnette.
Annick L | RéservationPerfect
Remi J | RéservationThanks for your support, you guys rocks
Elon E | Expérience généraleEverything is great! Only improvement could be on the person at the reception that is regularly overloaded. Understaff for the amount of people asking for service/clients.
david p | Expérience généralenice&clean facility,access hours fine, free move dolly and elevator great. But desk staff forced me to pay exta $14 for uhaul lock is too expensive rip-off, otherwise he threantend to lock on top.
Yu Y | Expérience généraleSome staff not well trained
Salvatore T | Expérience généraleOur stuff is saturated with the smell of old cigarette smoke from the unit, and the person we checked out with was passive-aggressive and unnecessarily curt. Loved the manager at load-in, though.
Heather D | Expérience généraleFriendly, efficient service. Well-maintained space.
Kelly S | RéservationThanks
chanelle m | Expérience généraleYour storage vs truck areas are not well indicated. I waited in a truck line for 1,5 hours yesterday only to be told that storage was down in another part of the building. Storage attendant helpful.
Gerry D | RéservationThe payment system was faulty and the transactions were difficult to make. Very long wait time to pay...
Hugo C | Expérience généraleCold customer service... robotic
sylvain b | RéservationI got a call the other day from you saying someone pretending to be me tried to cancel my storage. I requested the email. I still has not been sent to me. This concerns me. have a manager call please
john m | Expérience généraleMerci.
LISA M | Expérience généraleThe elevator could allow more time to enter or exit stuff. The noise is intense and the door can be dangerous when it close. There seem to be a butterfly problem in the building.
socrate m | Expérience généraleAucun
Michelle D | RéservationUnit locked twice without any notice even though my account was current. Some receptionists promised to alert me when a smaller unit was available but never did.
PATRICK S | Expérience généraleEverything worked out great with our sons recent move from Kelowna, BC to Montreal. We used U-boxes and it was really easy, safe and secure, they showed up on time and we picked them up with no issues
kim j | Expérience généraleThe service was good but it took 2 hours to get ahold of a staff member when calling the u haul number. Overall very happy with how things went.
Stephen D | Expérience généraleWhy arent the storage lockers lit? I work days; I come to my storage at night. Vladmir was excellent. I need flashlight The weekend morning guy; very rude, unhelpful & needs customer service training
Patrick S | Expérience généraleOverall I found the price to be a bit too high. 24 hour access would have been nice. Some staff members were very friendly, others not so much.
Dominic G | Expérience généraleEverything was great. Special thanks to Vlad at the front desk who provided me with a courtesy 2 day grace period for me to move my stuff out.
VIJEET J | Expérience généraleHAving a storage space was far more easy than having the truck I reserved on the good date and time...
Diane G | Expérience généraleFirst, the ad online is fake and wrong. Should say that the costumer is obligated to buy the locker. Second, the front desk request payment before showing the unit you are buying (which has stairs)!!!
Bernardo D | Expérience généraleSuper expérience overall. Je vais revenir à uhaul au besoin. Puisqu'on travaille durant le jour, j'ai surtout besoin d'avoir accès le soir/nuit à mon entrepôt. J'aimerais avoir un service 24h.
francois l | Expérience généraleNo comment
Aso D | Expérience généraleThe system always down Service very slow
boon-mee K | Expérience généraleLes plafonds ne sont pas haut mais pour le prix, l’offre est bonne
Simon B | Expérience généraleEverything was very nice and easy I am very happy to make business with U-Haul.good experiences. See next time.....
pierre m | Expérience généraleThe storage facility was much nicer than I expected. It was very spacious and seemed to be newly renovated. There was ample lighting and everything was clean and orderly. The lock was only problem.
Osama E | Expérience généraleEn français svp1
JOSEE R | Expérience généraleBest storage
Sara A | Expérience généraleSo I had a storage but you deleted my file making me open up another and then you charged me twice for the same month. I am getting a refund but the constant calls to get things sorted was annoying.
SHANNON C | Expérience généraleVery good Fine
* L | Expérience générale