Évaluations des clients U-Haul Mobility & Storage at Eagles Landing

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Mobility & Storage at Eagles Landing

Cote générale :

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Freida P. | Expérience générale |
Évaluation :

Nice facilities, I recommend this location.

OWEN S.
Évaluation :

Overcharged my card

Toni C.
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Le client n'a pas laissé de commentaire.

CAMELA S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

WILLIEEDWARD G.
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J&J Movers With Care service was exceptional. They were on time and professional throughout the whole process. My furniture was handle properly and loaded on the truck with care. Nothing was damage. I would definitely recommend their services.

PATRICK A.
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Le client n'a pas laissé de commentaire.

STARLING R.
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Le client n'a pas laissé de commentaire.

TEKIA H.
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Le client n'a pas laissé de commentaire.

olivia m. | Expérience générale |
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Ms.diane b was very helpful and professional. Very nice lady to deal

LATRICE S.
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Le client n'a pas laissé de commentaire.

CYNTHEIA B.
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Le client n'a pas laissé de commentaire.

Esmeralda M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Esmeralda M.
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Le client n'a pas laissé de commentaire.

TOMMYLENELL M.
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The employee did not wear a face mask 😒.

DOUGLAS B.
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Coffee an Donuts

CHRISTOPHER S.
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Excellent from start to finish. Great group of staff and associates.

Larry S.
Évaluation :

Overall, the cargo van was well below the standard for this location. When I walked toward it, I thought it had just been returned and parked to be cleaned. Exterior very dirty. All 4 tires mud-stained. The Tire Pressure Monitoring System indicated a low tire; I was told it was fine. Cargo area clean; interior not clean. The van operated fine with about 17,562 miles on the odometer.

SHERRIE M.
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When renting from this location always check the receipt. It has been my experience that charges get added or modified when I'm not watching. The service is friendly.

DERRICK R. | Premières impressions |
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Great clean location with friendly workers.

ESTELLE S.
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Le client n'a pas laissé de commentaire.

DERRICK R.
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Really friendly, Great Customer Service. Went over and beyond to take care of my needs.

Bradley M.
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A total great experience! I booked on line, was promptly attended to when I arrived, all employees were courteous. Everything went off without a hitch!.....pun intended 😁

Seemie S.
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Le client n'a pas laissé de commentaire.

Andrew H.
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Le client n'a pas laissé de commentaire.

KATHLEEN Y.
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As far as I know. The site person Kim is super friendly and very helpful when I needed help.

PETER A.
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The trailer I rented did not sufficient tiedown points. Check before using.

Donameche M.
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Thanks

JEREMY H.
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Your lazy employee did not look in the back of the truck for the appliance dolly that I rented. I asked upon returning the key if there was anything else that needed to be done and they said,”we just need the key and you will get an email confirming your bill”. That was a red flag. I know for certain that you inspect the back of the truck before checking the return vehicles in. Mine clearly had an appliance dolly in the back that should've been matched up with the paperwork your once again lazy employee had. Then you charge me for not returning the dolly. Absolutely asinine! How do you charge someone $150 for something they returned? What's worse is that I am trying to move on limited funds and don't have $150 to spare. Even worse is that because you erroneously overcharged me, my account saw countless overdrafts the following day. You're mistake cost me an additional $100 in overdraft fees. That being said, your “refund” was absolutely unnecessary and useless. I needed my money in my account. Even when the refund hits my account, which it still has not, I will be paying for your incompetence. This was a terrible experience with you after I took extreme caution with your equipment and helped you by taking a truck with zero gas in it and bringing back with a quarter tank. I showed your company way more respect than it obviously deserved and your lazy, incompetent employees showed me none in return.

Karvoris F. | Premières impressions |
Évaluation :

After completing the rental of the storage unit, I was asked if I was going to utilize the unit the same day I rented, 24 JAN, I told her Yes. Around 840p, I drove my u-haul to the storage to unload, to find that the lock was still on the unit I reserved after hours. I added an unnecessary 20 miles to my total mileage, lost time loading and unloading more of my belongings, more gas because of the wasted trip, all while adding the mileage. I don't know how much I've added to this cost just because my unit wasn't unlocked.

CHARLES B.
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Le client n'a pas laissé de commentaire.

Christa P.
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The 2 ladies at the front on Monday are truly the best! They are phenomenal women who knows how to provide a unforgettable experience! 10 stars from me!!!

TARA J.
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Le client n'a pas laissé de commentaire.

MARYAM W.
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Le client n'a pas laissé de commentaire.

John S.
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Le client n'a pas laissé de commentaire.

PAUL C.
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Le client n'a pas laissé de commentaire.

JAMES B.
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Everything was very well eventhough I had a flat tire on the trailer that I rented

KASEY C.
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The agent was extremely nice and courteous with all my needs.

PAUL C.
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Le client n'a pas laissé de commentaire.

Roderick T.
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Le client n'a pas laissé de commentaire.

Jamie S.
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Le client n'a pas laissé de commentaire.

Richard M.
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Le client n'a pas laissé de commentaire.

Larry S.
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Check the fuel gauge with the customer.

William M.
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Always get great service at this location: I really appreciate all of the hard work

KIRK S.
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Le client n'a pas laissé de commentaire.

ANGELICA B.
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All of the employees here are friendly, helpful and attentive. This location is well organized and the employees work as a team to make sure customers are taken care of. Thank you all!

john W.
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Le client n'a pas laissé de commentaire.

NADINE T.
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Le client n'a pas laissé de commentaire.

dianne R.
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When returning a vehicle there are signs posted stating to wait in your vehicle, and someone would be out to check it in. We had to go in and get someone to check it in. The location allows for after hour check in via phone, but since it was normal operating hours, I expected someone would come help.

NICOLE M.
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Le client n'a pas laissé de commentaire.

Chloe S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

MARK S.
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Maybe more help.

Randolph D.
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Le client n'a pas laissé de commentaire.

WARREN B.
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Le client n'a pas laissé de commentaire.

SHANTEL E.
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Absolutely nothing the guy I believe his name is frank is amazing you can tell him I said it I love him

DAVID H.
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Le client n'a pas laissé de commentaire.

MICHAEL B.
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The stupid truck broke down and left me stranded on the side of the highway. I've tried multiple times to reach someone to discuss this huge inconvenience and no one has even thought twice about it.

CAPIOS DERECK R.
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Le client n'a pas laissé de commentaire.

Marisa J.
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Awesome customer service

MICHAEL R.
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Great personal

Geneva J.
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Le client n'a pas laissé de commentaire.

Stephanie F.
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I ordered the uhaul over the phone however the location closes at 7pm and I was scheduled to pick up at 10pm. The location did not have my uhaul available and someone over the phone not at the actual location named, Stephanie changed my pick up date and time. It was a major inconvenience, to say the least.

Beverly P.
Évaluation :

The pick and return service was fast and professional. However the truck drove poorly and needed servicing.

SYDNEY ALEXANDRI J.
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Le client n'a pas laissé de commentaire.

MICHELLE Z.
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The original location for drop off was hard to find even using the GPS. The employee at the Eagles Landing location was so polite and extremely helpful.

STEVE D.
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Le client n'a pas laissé de commentaire.

AIDELLE G.
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There was trash left behind the drivers seat.

Joresha C.
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Le client n'a pas laissé de commentaire.

SHIRLENE M.
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I will consider another option in the future. This less than six hour trip was entirely too expensive. I will definitely secure a handy man in the future. Mileage is extremely expensive!

TANQUERIA C. | Expérience générale |
Évaluation :

Great staff super professional and friendly clean storage

Scott L.
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8 was to be credited 15 dollars off since my online quote went from 39 dollars to 189! Even when I dropped it off the said 159 but uhaul still took all my money

Stanley L.
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Le client n'a pas laissé de commentaire.

LaRiesha S B.
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The customer service at this location was excellent. From the ease of picking up the equipment to the staff, everything was perfect. Staff members were very knowledgeable and friendly! I would definitely recommend them. They deserve 10 stars!

Larome G.
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Le client n'a pas laissé de commentaire.

Jeffry L.
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Le client n'a pas laissé de commentaire.

Sterling W. | Premières impressions |
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Great experience. The lady working up front was very kind and professional.

Randy M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

DEBRA S.
Évaluation :

I was the only customer in the storm and 4 people working. I waited 15 minutes to get a piece of junk truck and had to get someone to assist me with keys. Unprofessional bunch of people

Demetra H. | Premières impressions |
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n/a

DEMETRIA N. | Premières impressions |
Évaluation :

Dan is always courtesy.

Akeema S R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

JESSE G.
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Le client n'a pas laissé de commentaire.

SANDRA B.
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Le client n'a pas laissé de commentaire.

WILLIAM C.
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Best Service ever.

Jeanette J.
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Le client n'a pas laissé de commentaire.

LaRay B.
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nothing.

BRIAN E.
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This staff at this location is very pleasant. Every time we are in need of this type of equipment, we come straight to this location because we know we will received AWESOME SERVICE.

David F.
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Le client n'a pas laissé de commentaire.

Timothy P.
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Le client n'a pas laissé de commentaire.

Yolanda M.
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Le client n'a pas laissé de commentaire.

GREGORY D.
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I would not recommend using them they shipped my container to the wrong location and they made me pay the $375 to get it to the right location and I still haven't got my money back for that so my recommendation do not use them

NIGEL S.
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Le client n'a pas laissé de commentaire.

ALEXANDRIA M.
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Le client n'a pas laissé de commentaire.

Sadie F.
Évaluation :

The truck was making weird noises

Wayne E.
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Le client n'a pas laissé de commentaire.

JAMES G.
Évaluation :

100% best location in all of uHaul

eric W.
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Le client n'a pas laissé de commentaire.

Angela S. | Premières impressions |
Évaluation :

This facility and management is excellent.

Richard T. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Kenneth H.
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The lady working when I picked up my truck seemed more interested in talking about non work with a customer while 4 of us stood in line. A young man came up to the counter and quickly took care of me.

KEVIN N.
Évaluation :

NOTHING. DAN IS THE MOTHER LOVING MAN.GOOD DAY.

LATRICIA J.
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Le client n'a pas laissé de commentaire.

DEMETRIA N.
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Le client n'a pas laissé de commentaire.

Dorice B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Brett M.
Évaluation :

Make sure the truck has functional mirrors. Make sur there is a key to the lock on the rollup door. make sure that there are blankets and a hand truck in the truck. There was a bag but no blankets. There was a mount but no hand truck. The truck was dirty. The truck had a plastic Walmart bag covering a hole in the cargo box overhang above the cab and visible to the outside. This was the worst experience I have ever had at this Uhaul location and I have used them at least three times.

Josephine C.
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Le client n'a pas laissé de commentaire.

Lyn P.
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Le client n'a pas laissé de commentaire.

STEPHEN A.
Évaluation :

The drop-off went smoothly. Staff was friendly and efficient.

Andrea D.
Évaluation :

Bekki was super friendly and I loved the way she continued to take care of me rather than make me wait to assist another U-Haul representative that called from another location while she was already helping me. She is really dedicated to ensuring the customer in front of her is her top priority. She has a super bubbly personality.

Lakesha C.
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Le client n'a pas laissé de commentaire.

RAY P.
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Le client n'a pas laissé de commentaire.

ANDREW H.
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The customer agent was overworked because she was by herself after 5 PM Inside at the counter,on a Friday but she handled herself very professionally In stressful situations and I was impressed

WILLIE T.
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Le client n'a pas laissé de commentaire.

Varonica L.
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Le client n'a pas laissé de commentaire.

Duane M.
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Le client n'a pas laissé de commentaire.

LEFONZA S.
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Le client n'a pas laissé de commentaire.

KARLOS G.
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Le client n'a pas laissé de commentaire.

Deontra H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Hassiba B. | Expérience générale |
Évaluation :

I was extremely satisfied with the facility.

DERRICK M. | Premières impressions |
Évaluation :

anything less and I wouldn't be here

Anika D. | Expérience générale |
Évaluation :

Need a full time receptionist on site or more staff.Dan was very helpful and friendly.

michael w. | Expérience générale |
Évaluation :

helped me save money as I had to get a larger unit after 2 weeks. Employees are kind, considerate and pleasant to work with.

Lowe L. | Premières impressions |
Évaluation :

Everyone was friendly and very helpful. Will recomend U Haul storage space.

Kevin B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Barbara D. | Premières impressions |
Évaluation :

Amazing experience from customer service to assistance whenever needed.

Venita D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Alan P. | Premières impressions |
Évaluation :

Remember that some of these storage units have vertical support beams in the units that may obstruct your ability to take full advantage of the space you are paying for. No adjustments will be made to offset the space you are losing because of this obstruction!!

ELENA M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

zsa zsa d. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Demetrick H. | Premières impressions |
Évaluation :

Great experience.

deborah w. | Premières impressions |
Évaluation :

Most of my interaction was with Jacob very polite and helpful young man he went over and beyond to help me out. All the employees at this location were very courteous and helpful.

Bianca H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

James G. | Premières impressions |
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Service was great staff very helpful Thanks

Anika D. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Tony M. | Online Move In |
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Le client n'a pas laissé de commentaire.

Ronessa C. | Premières impressions |
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Le client n'a pas laissé de commentaire.

KIMESHA S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Gillian V. | Expérience générale |
Évaluation :

Excellent staff, storage.location and equipments.

Jonathan H. | Expérience générale |
Évaluation :

Staff always friendly, knowledgeable, and efficient.

Carol B. | Premières impressions |
Évaluation :

The guy that was there.. I asked him if he was Jacob..he said no..and never offered his name. Not very friendly or helpful.. Got an attitude when I told him what i was looking for.. I showed him the lock from I got from another storage company and he made he eas almost snobby .. The female in the store was great. Helpful and showed us were to go..

Shanay S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Paul C. | Expérience générale |
Évaluation :

Was charged to much for truck mileage the person Behind the counter was going to speak with the General Manager about adjusting my bill and get back to me that day he never did I had to call back and then again no help. Every time i call this facility i get someone in another state every time....

William H. | Expérience générale |
Évaluation :

Awesome facility, we will use you in the future!

sonia m. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jean M. | Expérience générale |
Évaluation :

Everyone was friendly the storage area was clean and they had enough carts to help you move in and out of the facility

JAMES G. | Expérience générale |
Évaluation :

Dan is the best

Cynthia D. | Premières impressions |
Évaluation :

The representative in the store who helped me were Awesome!!

Wilfredo T. | Expérience générale |
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This Facility has provided Excellent service, the staff are super helpful and friendly

Paul C. | Premières impressions |
Évaluation :

Great

MARSHA M. | Expérience générale |
Évaluation :

Storage unit was dirty with broken green glass inside upon my arrival. The office was clean but the yard was not. I was afraid I would drive over a nail. My outside unit didn't appear secure.

Wilfredo T. | Premières impressions |
Évaluation :

Very friendly and helpful staff

Eula R. | Expérience générale |
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Everything was fine.

charlene G. | Expérience générale |
Évaluation :

Everything was excellent and the staff was also

Valerie K. | Expérience générale |
Évaluation :

Awesome people but not going to your storage when you need to will not cut it. Great attitudes

Kiona M. | Expérience générale |
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I moved out my unit and I let the office know I moved out they called me everyday until yesterday about 5:00pm one time they even called passed business hours. Smh 8/20/2019

Patrick N. | Premières impressions |
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Very professional fantastic service !!! Friendly staff you could ask someone a question and they didn’t look at you like you had a third eye also most important very respectful.

CRYSTAL F. | Expérience générale |
Évaluation :

Everyone was very helpful and professional

DERRICK M. | Premières impressions |
Évaluation :

😁

Felton W. | Premières impressions |
Évaluation :

Dan Collier and his team provide outstanding customer service!

Richard M. | Premières impressions |
Évaluation :

Staff was excellent.

janell w. | Expérience générale |
Évaluation :

Darlene was extremely helpful and accommodating when delivering and picking up my uboxes. Appreciate her help

diano t. | Expérience générale |
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After recieving my ubox i never was aware of an autopayement for a room rented which never happened. 12 days later i was charged for a 30days renting of room. I called to asked a refund never got it.

William C. | Expérience générale |
Évaluation :

Very good people

FRED h. | Expérience générale |
Évaluation :

Delivery was slow, but it was a subcontractor.

mark p. | Premières impressions |
Évaluation :

I was very impressed with Justin he was irritated with the new system but handled it very well and seamed he was trained to the tee

Cepequa B. | Expérience générale |
Évaluation :

Darlene was great, very friendly and helpful.

Christan D. | Expérience générale |
Évaluation :

Best service i have encountered in 10 years the manager Dan was very professional, friendly and understanding. The staff brought us complimentary water bottles outside. A+ service.

Brieghann C. | Expérience générale |
Évaluation :

Everyone was friendly and really helpful in figuring out what storage options were best for me. Justin was really great and helped me figured out which unit was mine.

ROBERT W. | Expérience générale |
Évaluation :

UHaul taffer did not properly secure pin holding stabilizer foot at rear of UBox trailer I rented. The pin came out and the foot dropped to drag on the pavement at 50 mph. Lucky I had spare myself.

Non reviews have been submitted for this location.

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