Évaluations des clients U-Haul Moving & Storage at 24th & McDowell

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at 24th & McDowell

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Po-pe E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Stan D. le

Évaluation :

Aaron & Alex are the best

Jesus M. le

Évaluation :

I arrived to return a trailer and I was met by Eddie, he provided me with outstanding service, Thanks Eddie!!

Robert G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Leonard M. le

Évaluation :

Great customer service

Charles D. le

Évaluation :

6 x 12 , left turn and brake lights did not work

Alicia V. le

Évaluation :

Kudos to David Barber. Great customer service skills.

Casey M. le

Évaluation :

UBox was not ready in Phoenix at the designated time. Only had 1 business day to pack the UBox, when we were told we’d have 2 days. Asked for a manager to call me regarding a credit on my account or some type of compensation for the inconvenience , but their manager never called me back and UHaul customer support was unwilling to help me further(Uhaul case #2435417). Very poor experience with the Phoenix location. The Portland delivery location However was was 10/10, no issues there.

Amy O. le

Évaluation :

Fix your computer system. The credit card swiper didn't work and the person checking us out didn't know how much of a discount an employee should get. He also didn't know how to calculate 20%. I told him and he didn't listen.

Sherrilyn A. le

Évaluation :

The fellow who provided service when I picked up had great customer service. The woman who assisted me when I returned was not very friendly.

Mary A. le

Évaluation :

Le client n'a pas laissé de commentaire.

shannon S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Louie A. le

Évaluation :

It seemed like it was understaffed but regardless, Alex was thorough and demonstrated excellent customer service despite being down a worker.

Harold L. le

Évaluation :

Faster service

Jeremy D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Juan R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Paul W. le

Évaluation :

The counter customer service was okay. I really didn't like having the CSR take a picture of my DL ID (that alone will be a big factor if I lease again and I've been a customer of Uhaul for years!). We live in a time where information is too easily hacked and stolen and for a business to take pictures of DL ID's is bothersome and don't seem wise? The guy who checked in my cargo van was great.

Raymond W. le

Évaluation :

Good people and worked to ensure everything was up to speed.

Alex R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ali A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tyler B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mark H. le

Évaluation :

Too long of a wait

Letishia O. le

Évaluation :

Everything was good except they gave me the wrong information about the gas so when I had got to az uhal had to take out 95 dollars for the gas.

George P. le

Évaluation :

The place has roaches, the manager does not return calls and because of their customer service and poor systems, I’m forced to go back again so they can process a refund for boxes that were not used. I tried 2 time to email the manager, the email address is invalid and I left a message for the president of the company to return my call. That was 4 days ago...still waiting. Next move, I will pay a moving company to move me. The cost factor is not worth dealing with staff management and roaches!

Maribel G. le

Évaluation :

When I first picked up the truck the employee gave me the key and told me where the truck was parked. The truck was parked behind another truck and it took a while for an employee to move it out of my way, then I had to wait about another 20-30 mins for another customer to put his own car up a hitch attached to a uhaul truck. And on top of that , I had a very difficult time changing lanes while driving the truck because the passenger side mirror kept moving which I could not see if there were cars next to me on my right side. I had to frequently stop which caused me to take different routes and extra miles and extra time in order for me to adjust the mirror. I let the employee know about the issue when I turned in the truck and key but he was too busy with other clients. Please make sure side mirrors are secure before the customer drives off. I wish I was able to return and exchange the truck but it was already to late since it was closing time.

Brian F. le

Évaluation :

Great to work with and saved me a lot of time and money!

Jane M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lynn B. le

Évaluation :

Excellent product and service! Thank you.

John W. le

Évaluation :

Put an experinced person to oversee a newer employee iwhen at front counter...it was a huge waste of my scheduled time and my frustration and complaints fell on deaf ears...

Kristin S. le

Évaluation :

Le client n'a pas laissé de commentaire.

perla R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Fabian G. le

Évaluation :

Great customer service! Everyone was friendly and very helpful.

David T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Cindy H. le

Évaluation :

In and out quick service loved it great crew

Meleese H. le

Évaluation :

No comment

Mariur S. le

Évaluation :

The facility is easily accessible and ample area to move trucks and trailers. The staff seemed very unhappy and unwilling to help. That's enough for me not to come back if I can help it.

Carmen I N. le

Évaluation :

Employees at this facility are very friendly and helpful. Their service is beyond excellent. I will definitely use this facility again for storage and rental needs.

Jack G. le

Évaluation :

Was given a damaged truck with no prior truck inspection before i took it off of the lot. Upon returning the damage was recognized and there was no file of the damage existing until I returned the tru

Mariur S. le

Évaluation :

Customer service is non-existent in this location. The only person that was helpful was the tall lady that checked me in. Everyone else seemed mad to be there and took their time to do anything.

Moeses S. le

Évaluation :

Very helpful staff even in the heat

Simon L. le

Évaluation :

The customer service I experienced was great! The only thing that wasn't on par was the process for returning my rental truck. The online checkout didn't work properly and wasn't very user friendly.

Alycia M. le

Évaluation :

The general manager I believe his name Chris was so helpful and walked to the storage unit explaining how to access the gate along with lending me a tool so I Disassemble some furniture so thankful

ANGELA A. le

Évaluation :

Unfriendly truck return-promised one rate for rented unit and upon arrival, the rate was higher. Need to call corporate; waiting for Alex Smith, mgr, to respond to my email. Code was not given to me.

DALE ROBERT S. le

Évaluation :

Super helpful, easy and quick to set up, was exactly what I needed at the time and would use again.

Jose B. le

Évaluation :

Muy buena

Lonnie C. le

Évaluation :

All good. .fast and friendly....smooth

Jack G. le

Évaluation :

Great employees exceptionally good experience all together at this particular location.

Daniel N. le

Évaluation :

Good, timely service. Met the needs. Clear explanation of services. Thank you!

teresa e. le

Évaluation :

The manager was extremely nice,funny and very respectful. In fact the whole team of employees were very professional and helpful throughout the whole process.. thank you all !! Teresa Echols

teresa e. le

Évaluation :

Great customer service ! Very nice people and really a lot of help ..

Marvin H. le

Évaluation :

The staff was very helpful and knowledgeable.

JAMAR T. le

Évaluation :

Good service. I have no complaints.

David H. le

Évaluation :

This U haul location has given me problems multiple times its almost like they don't want to provide services.

Cheyenne M. le

Évaluation :

Great customer service with the most helpful and understanding employees. I would absolutely recommend any of my friends or family members to get services from this Uhaul! Prices are reasonable as wel

ron c. le

Évaluation :

Everyone was courteous, helpful and made the process painless.

joel m. le

Évaluation :

The staff is great if the manager, Alex Smith, isn’t included. Alex is a pompous, arrogant, uninterested, say whatever it takes to get you out of his face kind of person. Card access broken 1/2 time 2

cindy h. le

Évaluation :

Lovely place especially Aaron, but way too expensive . U-Haul had me pay a month in advance and when I retrieved my furniture , no credit for days unused. That’s not a good policy .

javier d. le

Évaluation :

The staff was really friendly and helpful they walked us through to look at the different stores they had they were very nice

Pamela H. le

Évaluation :

The personnel at this facility is always helpful and accommodating. I appreciate the help and excellent service! Kudos to Rosa, Robert and the Assistant Mgr. You guys are the best!!

SHERRI H. le

Évaluation :

The general manager Alex was very unprofessional, dishonest, and smart mouth. I was being over charged for the truck and the store tried to charge me for the storage even though I closed the account.

Karla F. le

Évaluation :

Shawn was a pleasure to work with and very accommodating and informative.

Chelsea K. le

Évaluation :

Sent my moving help all over the valley, claiming my box was not at this facility when in actuality it was. Causing a four hour delay in my scheduled move

KEVIN B. le

Évaluation :

Helpful staff

jason n. le

Évaluation :

The General Manager there is awesome also helped me with a storage units seems like he needs more help tho they where super busy and I could tell another person on the front counter would of helpedout

Geniece G. le

Évaluation :

I made these reservation in March! . I called yesterday to change the drop off location there was all this confusion being transferred back and forth very frustrating

frederick w. le

Évaluation :

Good service

Freddie R. le

Évaluation :

Friendly staff

David H. le

Évaluation :

your staff stole my storage unit from me 2 weeks early

wanda s. le

Évaluation :

Thank you

Kevin C. le

Évaluation :

I had a good experience with this location.

James T. le

Évaluation :

Thank you U-Haul

John H. le

Évaluation :

The service was great.