Évaluations des clients U-Haul Moving & Storage at 26th & Indian School Rd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at 26th & Indian School Rd

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Emily H. le

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N/a

Wayne B. le

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Thank you also for recommending Experienced Movers from Scottsdale. James and Nick were fast, fun, and friendly. The entire experience from the truck rental and return, the reservation process, and the store staff, made our move less stressful and more enjoyable.

Jarvis T. le

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Would have liked half a tank of gas instead of 3/8 of a tank of gas, but I only use 1/8 a tank of gas so every thing was fine.

Anthony E. le

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not allow bate and switch pricing told price would be $126 trailer rental on tuesday and when picking it up on friday the price was $850.FIRE Nathan Hicks

james S. le

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Le client n'a pas laissé de commentaire.

Linda H. le

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Le client n'a pas laissé de commentaire.

Christian H. le

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I ordered 2 large and 2 medium boxes, but received only two of each. The app did not provide enough clarity to inform me that equipment purchased online would not be ready with the truck on arrival, which rather defeats the purposes of pick-up/checkin via mobile device. Everything else was fine.

David F. le

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Le client n'a pas laissé de commentaire.

Neal F. le

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Le client n'a pas laissé de commentaire.

Daniel E. le

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The person checking me in looked at drop off location to see if he could save me money and did

Robert S. le

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Easy check in and pick up, it took about 20 minutes total

Brett B. le

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Terrible experience with this location. I used the mobile app to complete the checkout. I went inside to get the key from a customer service employee and no one was in the store. I waited inside the store (with all the merchandise unsecured) for approximately 15 minutes before an employee helped me. I was on a strict schedule, which is why I used the mobile app to secure the van. This delay caused me to miss the cutoff for my appointment. I spent $7 on gas and $40 on the rental for nothing. I will never use this location again. Terrible customer service, unapologetic, and leaving a store unsecured.

Richard P. le

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Warn customers that certain Ford trucks shut off at lights and when you stop. I was thinking it stalled or failed! Got used to it after driving for a while.

Kari L. le

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Having more people staffed on the weekends would be helpful. A line was forming while I was being helped and there were only two people staffed at that time.

Marc F. le

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Le client n'a pas laissé de commentaire.

Brandon I. le

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Le client n'a pas laissé de commentaire.

Alyse H. le

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The seat belt holder on the truck I used was broken so the seat belt light remained on in the truck while I drove. It was annoying.

Andres J. le

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Everything was great except the way the vehicle smelled. I know it's nitpicky but it does change the experience.

Kenneth D. le

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This truck is old and rattles badly. Not a pleasant truck to drive.

Marla P. le

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Maybe your employees can have a better attitude. Other than that, it's a great place.

David D. le

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Everything was awesome! Easy check-in and check-out.

Matthew S. le

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The two gentlemen that I interacted with at pickup and drop off were outstanding and professional!

Latasha G. le

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Le client n'a pas laissé de commentaire.

Eric J. le

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I was called by UHaul at our drop off location in Scottsdale, AZ and asked to return the trailer to a different location in Phoenix (further away for us) due to an overage of trailers at the Scottsdale location. I was offered a $25 credit, which I did not see reflected on the final bill. I called about it and was put on hold for 15 minutes. That is unacceptable service. Finally the rep came back on the line and said she had to check with the agent who called me. I explained I could not hold again, and she put me on hold anyway. I hung up, therefore I still do not know if the credit was applied. In addition to renting this vehicle, we spent over $400 in boxes and packing supplies with your company for this cross country move, and I would have appreciated more courteous service from the last agent I dealt with. Everyone else we worked with was great - it's a shame our final encounter was an unpleasant one and we still have no resolution.

Crystal V. le

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Le client n'a pas laissé de commentaire.

Michael B. le

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Le client n'a pas laissé de commentaire.

Carolyn L. le

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Le client n'a pas laissé de commentaire.

Michael Z. le

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Le client n'a pas laissé de commentaire.

Michael B. le

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Was great as always

Sonja L. le

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Le client n'a pas laissé de commentaire.

Patrice C. le

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Check in is a little easier if you have a reservation. Great job in the check in too. This is a Really good rental property.

Dan Rhockzen B. le

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Workers were really rude and unprofessional.

Steven P. le

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Great Location, Great Staff and Fast in and Fast out. What more could you ask for.

Winona F. le

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Le client n'a pas laissé de commentaire.

Nicholas A. le

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Le client n'a pas laissé de commentaire.

Kirk H. le

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Sean McGiven was exceptional to work with. He made me feel like family from start to finish. He even told other employees about me so they could specifically help me gather my moving items, pre-move, if he was not in the office. He is literally the reason I will use uhaul and refer uhaul to friends from here on out.

Jonathan H. le

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Overall great experience. Made the process easy and quick.

Steven N. le

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Your customer service needs personable people friendlier

Leanne B. le

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Le client n'a pas laissé de commentaire.

Allison N. le

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Le client n'a pas laissé de commentaire.

David R. le

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Customer experience..... you need to focus on the experience.....

FRANK M. le

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Le client n'a pas laissé de commentaire.

Marilyn V. le

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Le client n'a pas laissé de commentaire.

Felizardo T. le

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Le client n'a pas laissé de commentaire.

Alfred A. le

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Le client n'a pas laissé de commentaire.

eliliana S. le

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Le client n'a pas laissé de commentaire.

Marilyn V. le

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Thank you

Laura H. le

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Le client n'a pas laissé de commentaire.

David S. le

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The employees and key to that location. Experienced, knowledgeable, and good representation for the U-Haul brand. High Honors. Dave

Joseph J. le

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Le client n'a pas laissé de commentaire.

Tam N. le

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Le client n'a pas laissé de commentaire.

Gail K. le

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nothing

David G. le

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Le client n'a pas laissé de commentaire.

Shawna P. le

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Fantastic! Made my life so much easier. Quick, reliable, easy!

APRIL C. le

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Le client n'a pas laissé de commentaire.

Michelle Y. le

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They accused me of damaging the overhang when it was clearly damaged already and there were stickers marking damage. They should really have had us walk the truck before instead of sending me instructions to do that on my own prior to pick up.

tamila H. le

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thank you

Kurt B. le

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Le client n'a pas laissé de commentaire.

Patricia K. le

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The customer representative was very friendly but took care of business.

Michael N. le

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For your information the truck that I rented would bog down when I would hit the accelerator the transmission would shift down so you might want to get that mechanically checked out.

Sonia F. le

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Le client n'a pas laissé de commentaire.

Patrice C. le

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The staff was EXCELLENT I will be back in a couple of weeks to rent a bigger truck this time :)

Debra G. le

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The truck's wiper blades were shot. And we were driving to Oregon! Lots of rain made it dangerous as we didnt have clear visability becaise of the shoddy wipers. Also the headlights were pointing left and right rather than straight ahead. These 2 factors made the journey very unsafe.

HALCYON C. le

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The UHaul employees went above and beyond to help me on the day of rental. Many thanks!

William S. le

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The uhaul leaked and damage two of my tvs and my xbox one.

William S. le

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The uhaul leaked and damage two of my tvs and my xbox one.

Samuel T. le

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Le client n'a pas laissé de commentaire.

Steve H. le

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Picked up truck it only had a quarter tank of gas Ridiculous that I have to pull out and drive to. Gas station q

Jason B. le

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Very friendly and funny staff. Thank you!

kindred E. le

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Very helpful staff made our rental quick and easy.

Marilyn V. le

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It's ok for now

Marilyn V. le

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Thank you but I was I from Richardson I haul I will get a 100 return was my card is a debit card and a hundred was on hold

Donna B. le

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Le client n'a pas laissé de commentaire.

Fwanee L. le

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Le client n'a pas laissé de commentaire.

Stephanie D. le

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Le client n'a pas laissé de commentaire.

morgan R. le

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The fact that you have to have a cell number to rent a truck for a few hours is beyond ridiculous. I hate giving out my phone number, and there is absolutely NO reason in the world for you to have it, as well as that of an emergency contact. I will not be doing business with Uhaul ever again.

Bridget R. le

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The first customer service agent was very nice and found us a storage unit on the first floor BUT the second agent was rude and cold. I don't know the names but the guy we picked up the rentalfrom needs a lesson in courteous customer service!

REINALDO L. le

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N/A

Michael C. le

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staff in phoenix was over worked. price i paid was 1400 for a ubox, but i only had 10 boxes covering just the floor at 1 foot high. Other uhaul people in South Bend said i should have received a lower price for the ubox. then box arrived, but went to a location 15 miles from my home. i went to pick up and it was not there (after i made a reservation to get the ubox 48 hours in advance). they sent the box to a location closer to my home, but in a really bad neighborhood. I arrived to find my box sitting outside with the lock broken off and then door unclasped. Someone tied the box together with green wrapping plastic. I will contact by phone, but i have to say...very poor.

John O. le

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Alexander Gomez showed me the trailer before he made the rental contract to verify the size would work for me. When I returned the trailer Alexander was just finishing with another customer. he told me to pull through and he unhitched the trailer. I was in and out in less than 7 minutes.

Dorothy N. le

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Le client n'a pas laissé de commentaire.

Kelly C. le

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Alex had great customer service very helpful.

Alacia O. le

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Le client n'a pas laissé de commentaire.

Dori D. le

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You have great staff and customer service at this location. Job well done!

Charles M. le

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Le client n'a pas laissé de commentaire.

Robert B. le

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The website was broken. It kept throwing an exception that my passwords must match. I copied and pasted the same password in both boxes and it still threw.

mark F. le

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AC in all trucks. It’s Arizona. Improve online return. Pics of the clean cab and back are excessive. Your crews should be checking that before renting to another “family”. The “family” terminology is too much. I’m single .. we move too.

Michelle D. le

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Le client n'a pas laissé de commentaire.

ANDREW R. le

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Good.

jeanne W. le

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Sean and his crew are the best...been coming to this location for years....best one in town

NICOLE H. le

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Best staff ever!! Thank you so much Eric for always helping me above and beyond !!

Angela Q. le

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Very easy with good support from location team

Jane E. le

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Le client n'a pas laissé de commentaire.

Andrew B. le

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Nothing. The service was excellent and everything including customer service was on point and up to snuff. Thank you, UHall.

Andrea B. le

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U-Haul is great. They always have the right equipment and the right cost.

william H. le

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Le client n'a pas laissé de commentaire.

Abdallah M. le

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Improve your 24/7 Customer service people they are very horrible at HELPING customers specially this person Sherell she s the worst if she was in-front of me I would literally tell her to quit the job right there cause she is an as&*^&*e and I want to THANK Jaime if I'm remembering correctly she helped me within 10 minuets maybe less than Ten minuets what a skills she got. That was my experience and I expressed myself right there.

shannon M. le

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Great customer service.

Valerie S. le

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Everyone the helped was outstanding!!!! AAAA+++

Garrick O. le

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The check in process is excessive at this location- the cashier takes a photo of my ID with his phone and calls my cell phone. When there is more than 3 people in line this can take 20+ minutes even if everyone has a reservation. No other uhaul does this. I rent often but when I can I will go to another location to avoid the long pick up process.

Michael R. le

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The lack of uniformity around each location is astonishing but this location is by far the worst I have ever been to. I was greeted by a rude employee when initially renting and upon return of the vehicle no one came to process the truck but instead helped the guy behind me who pulled in about 5 minutes after I did. I just had to yell over at one of the employees who was standing just staring at me and ask him if it was okay to take off and have them email me a receipt. Absolutely ridiculous, I will not be returning to this location and will honestly probably just stick to Penske when renting a truck.

Sonya H. le

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Sean is the best to work with

Johnnie M. le

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the folks who helped were friendly - keep it up :) Moving is stressful so its nice to be greeted with such pleasantry..

Jessica S. le

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Staff is always pleasant to work with. They really take care of the facility.

Christopher T. le

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Wonderful

Michael W. le

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very helpful thanks for everything.

Michael M. le

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Thank you

Samual S. le

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The team was always friendly and willing to offer a helping hand. I have worked with this UHaul for over 2 years now and they have gone above and beyond each time I’ve come in.

tracey g. le

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Staff was always helpful and available for questions.

Michael M. le

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Thank you for getting me in a storage unit so fast after another location sold my reserved unit

Mike C. le

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Fast, Friendly & Helpful.

Al J. le

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Very clean - orderly- secure. Employees were prompt / courteous . All good!!

Katherine R. le

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staff is always kind and helpful

Daniel T. le

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The service lines were long, not due to the excellent individuals at U-Haul, due to the customers not being prepared for life in general.

Josh L. le

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Staff was friendly and helpful with all our needs!

Jennifer C. le

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Amazing customer service. As for the facility, it was clean, convenient and exactly what we needed.

Juantez W. le

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Thanks....

Dina H. le

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Ok all good

Wanda S. le

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Great people

Samual S. le

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Sean was fantastic! We had to change our move in date to yesterday and it was seamless. Thank you Sean

Willard G. le

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Excellent service and great location. I will definitely recommend it and use it again if I need it.

JUDY m. le

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I had a storage for 4 years, no complaints when I opened everything it was well preserved just like I packed it!

robert w. le

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Your trash

ROSS P. le

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Great and Friendly service!

Lauerence T. le

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Very clean and well managed

KEITH W. le

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Good experience

Lisa N. le

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Storage needs were met and the team was always very helpful!

Casey D. le

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I told one of the staffing what I needed to put in and they give me a unit, but it had a small door due to a I beam going across. So I couldn't get my bigger stuff in and no room to swing.y couch in.

Alfredo A. le

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Everybody at this facility who I came in contact with was professional and friendly. Really put my stress of moving at ease. I would highly recommend and want to give a special shout out to Jose.

David H. le

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Had problems with other locations but these guys are always professional and go out of their way to provide good customer service

Amanda T. le

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The guys here were great, helpful and patient. Great location to work with. Thank you!

sarah c. le

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It was impossible to reach staff by phone when calling about matters related to storage unit policies and move out process. And, when my lock was stuck, staff was very unhelpful. Door was broken upon

Sascha W. le

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Call me if you want details. 200 characters isnt enough: 562-686-5013.

MARKA G. le

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U-Haul rented for daughter, Kristina Bayer. Many, many problems with truck and a charge for a hotel in Cottonwood that she NEVER stayed at. Please contact my daughter for details. Thank you!

Sylvia O. le

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the guest service was bad they were very rude

dauwin p. le

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U-haul does honor the word of their customer service representatives. People are allowed to mislead consumers and tell them things that are not going to be upheld by the company. Poor ethics!!!!!!

NICHOLAS G. le

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When moving out, I was alerted that an object of mine was on the roof. Upon inspection it was a jar. The wire roofing seemed pulled up. I now notice im missing my bike and bag of suits. UNIT 1513.

PAMELA J. le

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My only issue w/ the facility was that their 24 hr access door, was often not latched. I also wish that there were cameras inside the storage facility. As result my unit was broken into.

Lisa J. le

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Good experience

CHANDON SHERWOOD T. le

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The staff was always helpful and the location and facilities worked very well for us. We are leaving only because we are able to store our equipment at home now.

RHONDA H. le

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The only thing was the side doors were broke and you could easily open with your hands you didn’t need a card to get in. Or they were locked because they were broke. And made things inconvenient.

GEOFFERY G. le

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The facility was clean and the folks were friendly and helpful. but the facility storage-wise..was awful. Excruciatingly small exit door (after hours), always HOTTT. Much improvement needed.

Samual S. le

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The team was great. Definitely be back next year.

megan r. le

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We had cancelled our reservation a long time ago. When I called to cancel, the person I spoke to had no record of our reservation. We were non-existent! Please keep track of your reservations.

Hiran R. le

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The staff was extremely unprofessional. The agent wouldn’t even look for a bigger unit in the area. He advised he was busy, as he was talking to his fellow employee about a video game. You guys suck!

Hiran R. le

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On the day of my move in I called UHaul to confirm my storage unit. I waited on the phone for 30 plus minutes only to be transferred immediately to another agent who put me on hold agsin.

debra g. le

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You guys are wonderful! I worked with Colette and she was very helpful and very kind to me. You guys are a top-notch organization: I hope you always stay that way,because there's not too many of them

kevin h. le

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Your staff was great from beginning to end. I applaud them.

Annmarie L. le

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Your company/this location is absolutely horrible. I have never received such awful customer service. I had a storage unit from October of 2016 until a few days ago (August 2018) and I regret it!

Teresa P. le

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Thank you.

Alfredo p. le

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The big huy was extremely rude and intimidating. I asked him for a storage downstairs he tried to give one upstairs. I told him that it was easier for the movers, he replied, what do you care about

leroy s. le

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Staff was always Friendly, Helpful and gave an Excellent Customer experience. LeRoy Shaw Sr.

Chris H. le

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The free month storage SAVED OUR BACON. Couldn't have him better thanks.

SALVADOR B. le

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Thanks