I was not aware of the process to return the vehicle after hours and it was more involved than expected and took an extra 15 minutes. Better communication of the process and login/questions and photo requirements should be provided either at checkin or online.Glenn F.
Customer Reviews for U-Haul Moving & Storage at 290 & Fairbanks
Pour nous contacter
Houston, TX 77040
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 8h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Cheryl R.
Le client n'a pas laissé de commentaire.DAMARIS C.
Le client n'a pas laissé de commentaire.VERGEDRETTA E.
I ordered 2 dozens blankets; I was told they would be in the truck. I didn't check and sure enough, no blankets, but I was definitely charged for them. Movers got to my big/important furniture in the evening and I realized no blankets. We had to just wrap the furniture and try and use patio furniture cushions; it was too late to get blankets. Consequently, some of my furniture was damaged during the drive from Houston to Dallas. Not happy. Additionally, the truck I rented was given to me with less than 3/4 of the tank of gas. Overall, a very poor experience.TIMOTHY EGAN C.
I had to go to 4 different uhaul locations and they were all rude. None of the places had the right inventory and your inventory tracking systems is dog shit. I told all my friends and family about this experienced and told them to never use uhaul ever.NAOTO H.
beau travailEvit B.
Le client n'a pas laissé de commentaire.KYLEE O.
Le client n'a pas laissé de commentaire.Dareisha T.
This location handled the recommendation for number of boxes or drop off. They did not handle pickup and delivery. I was not happy with NW Freeway. Spring Cypress & 45 is my home location. Christina and her staff are the best! Also Debbie & Chuck. Every U-Haul location should model this location.Stacy G.
Le client n'a pas laissé de commentaire.JESUS V.
Le client n'a pas laissé de commentaire.nicole R.
Le client n'a pas laissé de commentaire.ANDRE B.
Le client n'a pas laissé de commentaire.Michael B.
Staff was very friendly and helpful, thanksJesus D.
Nothing. It was great. The new Ford 650 was awesome. So pleased. Thank you.Mac F.
Excellent experience!!FRANCISCO G.
Thank y'all good service!HECTOR G.
Make sure you check the gas level before you drive away. Level was not as stated. Also air-conditioner would only blow on the windshield (like it was stuck on defrost). Everything else was great. Jeff was awesome to work with!JAMES L.
Le client n'a pas laissé de commentaire.Candice S.
The van that I used was terribly dirty on the exterior. I have catering service business and when I drive up in a dirty van that is a reflection on me. This is the second rental in a row that was met with some sort of dissatisfaction.JEFFREY H.
Le client n'a pas laissé de commentaire.DERIK V.
Very friendly and courteousWilliam R.
Before to rent any vehicle, employees must inspect the condition of it. I get a truck with no a/c in a 89 degrees F. ðŸ¥µ and I don't have time to change it. It's just the only inconvenience to I have. ðŸ˜MARIO L.
Customer service here is always excellent. There does seem to be some turnover so it can be a bit if a long check in process. Overall clean, well maintained, and very good to work with.Nicole B.
Freddy, I believe that was his name, was incredible. Super friendly and funny. Got us in and out check in and check out. 10/10 great service.Destany L.
Le client n'a pas laissé de commentaire.ARGENIS D.
Le client n'a pas laissé de commentaire.FRANCISCA C.
Le client n'a pas laissé de commentaire.Tamika W. | Premières impressions
I've done business with this store for over 15 yrs. always at the tip of their game!VALERIE ANN P.
Le client n'a pas laissé de commentaire.Russell W.
Le client n'a pas laissé de commentaire.Kenneth D.
Owner was a nice guy and the attendant that hooked up the trailer seemed good too.HENRY PAUL Z.
The only thing bad about this location is that when you return a vehicle they are super slow to get a final receipt sent. I've rented there 3x this year and I've had to call them the next day asking for a receipt. Each time when I leave they say "we'll email it and you'll have it within 20 minutes". Never arrives. I always have to call back. Fix this!COLLIN J.
Le client n'a pas laissé de commentaire.THOMAS A. | Premières impressions
Le client n'a pas laissé de commentaire.James A.
Le client n'a pas laissé de commentaire.RODERICK R.
Le client n'a pas laissé de commentaire.Alicia H.
Le client n'a pas laissé de commentaire.WILLIAM B.
Le client n'a pas laissé de commentaire.WILLIAN A.
Le client n'a pas laissé de commentaire.Ramsaroop R.
Le client n'a pas laissé de commentaire.RICHARD P.
Le client n'a pas laissé de commentaire.Pamela W.
Le client n'a pas laissé de commentaire.DOROTHY B.
Le client n'a pas laissé de commentaire.Megan T. | Expérience générale
Fast in n out!Ida F.
Don't need to change anything everything is perfectGuadalupe P.
This by far is the best location I've ever used. The manager, Jeff, is a blessing.SHANNON R.
The truck was very loud. The ride was very rough, even at low speeds or high speeds on a smooth freeway. The miles per gallon used was very low. The rental cost was too high. Would not recommend U Haul unless there are no other options do to those reasons.DANIEL H.
Le client n'a pas laissé de commentaire.Allen B.
The truck was making a weird grinding noise when I drove off the lot ..I'm not sure that night have been normal cause I have not driven a large truck like that before...and I did not want to truck cause I was short on time... hope this is not something I woukd be charged forSEAN B.
Jeff is an excellent manager and is top notch when it comes to customer service and attention to detail. I wouldn't go anywhere else in Houston for U-haul service.Kim C.
customer service at this location was very good and provided excellent customer service The issue I have is with your rental location at 4021 N INTERSTATE 35 in AUSTIN where I picked up the truck. The dash had a warning message that the RR tire was low s d the front desk person said she could not help me which was not safe and poor customer service. I had to take the truck to a station. to get it taken care of of. In addition I got other warning ⚠️ messages while driving the truck back to Houston. I feel I need to get an adjustment to my account Leticia Gonzalezleticia g. | Premières impressions
Le client n'a pas laissé de commentaire.James L.
The location where I dropped off the truck in Houston provided excellent customer service The issue I have is with your rental location at 4021 N INTERSTATE 35 in AUSTIN where I picked up the truck. The dash had a warning message that the RR tire was low s d the front desk person said she could not help me which was not safe and poor customer service. I had to take the truck to a station. to get it taken care of of. In addition I got other warning âš ï¸ messages while driving the truck back to Houston. I feel I need to get an adjustment to my account Leticia GonzalezLETICIA G.
The manager at that location was outstanding.Kenneth R.
Le personnel était amical et serviable. I would definitely recommend them again!Spencer W.
Le client n'a pas laissé de commentaire.Rachel E.
Le client n'a pas laissé de commentaire.Alfredo T.
Le client n'a pas laissé de commentaire.PABLO R.
Didn't use this return locationDAVID G.
Le client n'a pas laissé de commentaire.DOUGLAS T.
Thank you for helping my move be easier!elisia p. | Expérience générale
Le client n'a pas laissé de commentaire.Juan R. | Premières impressions
Second time I rented from there with a low tire issue. Bad valve core which I believe may have been known as metal stem cap was cranked on . Could hear it leaking so I replaced with valve core from house. No big whoop but it did delay the return of the trailer.Robert V.
Le client n'a pas laissé de commentaire.Lorraine W.
Again, not the location that was communicated to me. I did not go inside. While this location was better on appearance, and it was open, my I haul experience this time was not about the local location. I will not use u haul again.MARK N.
Le client n'a pas laissé de commentaire.Sara M. | Expérience générale
Le client n'a pas laissé de commentaire.RAESHELLE T.
Le client n'a pas laissé de commentaire.Kenneth D.
Le client n'a pas laissé de commentaire.BENJAMIN S. | Expérience générale
Le client n'a pas laissé de commentaire.EDWIN JULIO C.
Employees were very friendly and helpfulrichard r. | Premières impressions
Le client n'a pas laissé de commentaire.JAQUAZ C.
Thanks for your helpGUILLERMO A.
Staff was more than helpful.DOUGLAS T.
Le client n'a pas laissé de commentaire.SEAN C.
Thank you! Y'all came thru for me on short notice. I appreciate it greatly!SEAN GREGORY S.
Adding anther hour to the Storage facility without having to go into 24 charge would be more convenient.RENE GOMEZ V. | Premières impressions
Jeff the manager is the best! Always going the extra mile to help me when my wife and i needed anythingWILLIAM H. | Expérience générale
More personnel at front desk, to quickly help customers.Eric Y.
Le client n'a pas laissé de commentaire.ANGELINA V.
Le client n'a pas laissé de commentaire.Gabriel N.
Le client n'a pas laissé de commentaire.JOHNNIE G.
Was double chargedFRANK ANTHONY P.
The cost the week before the rental was 389,00 $. When I went online to make the reservation, it was 489,00 $. I couldn't move the week before b/c there is no Uhaul at 2117 N Shepherd in Houston, TX. I was told the truck needed to be at the location on Sunday at 9am, but my reservation has a return date of Monday. I don't understand the discrepancies.ALONZA Y.
Le client n'a pas laissé de commentaire.CHRISTOPHER C.
Paul is awesome and his customer service was top notch ðŸ‘ thanks Paul for the quick and great service ðŸ‘ðŸ‘ rented on 290 & FairbanksMARICELA S.
Vehicle was filthy. I never received a receipt for the rental. Service was incredibly slow despite jumping through all the hoops of on line registration. The man behind the counter appeared to have never done a rental before.Timothy S.
Le client n'a pas laissé de commentaire.KRYSTAL W.
Nothing, have better customer service reps, they were rude we were on a time crunch and would not compensateStephen F.
Le client n'a pas laissé de commentaire.Kenneth D.
Young lady that helped me out was very friendly and helpful.ANGELICA C.
Le client n'a pas laissé de commentaire.Robert G. | Online Move In
Le client n'a pas laissé de commentaire.Damian G.
Le client n'a pas laissé de commentaire.JESSE G.
Thank you so very much Mr. Kernelisia P.
Le client n'a pas laissé de commentaire.Manuel T.
Cashier was very friendly thank youbeatriz m. | Premières impressions
Le client n'a pas laissé de commentaire.WALTER G.
Le client n'a pas laissé de commentaire.Philip S.
Le client n'a pas laissé de commentaire.SHELBY NICOLE H.
Short Asian girl was great. Very helpful.MICHAEL M.
Very nice manager and staff.Anthony A.
Le client n'a pas laissé de commentaire.HENRY F.
Le client n'a pas laissé de commentaire.Persiffianey S. | Premières impressions
Le client n'a pas laissé de commentaire.CASIANO C.
Le client n'a pas laissé de commentaire.John L.
Le client n'a pas laissé de commentaire.WILLIAM B.
Everything was greatRONALD R.
Le client n'a pas laissé de commentaire.Cecilia G.
Everything was good. Might need some shocks on the truck. It bounced around a lot like it needs shocks. Other than that it was okay!BENNIE W.
Two things: 1) I went in a few days before to confirm the reservation. The guy said it would "be ready and gassed up when you arrive". It wasn't. 2) Final invoice. This happened last time too. I turned in the truck and was told I would have a final receipt that day. Turns out I had to call back days later to have it emailed to me.COLLIN J.
Le client n'a pas laissé de commentaire.Kenneth D.
Le client n'a pas laissé de commentaire.Carolyn J. | Expérience générale
I once paid my bill over the phone using my debit card and shortly afterwards had all kinds of charges that was not mines. I felt like the guy I gave my information to over the phone at the 290 facility stole my information. I couldn't prove it, but just FYI. He no longer works there.CHANDRA W. | Expérience générale
Staff ALWAYS HELPFUL AND COURTEOUS!! MANAGER JEFF DEFINITELY LNOWS HOW TO HANDLE CUSTOMER SERVICE !! Thank you u haul !!JESSICA M. | Expérience générale
Le client n'a pas laissé de commentaire.Adrian A. | Premières impressions
Thank you for all the help!Nick M. | Expérience générale
Mr. Jeff is AWESOME! I'd recommend this location to any and everybodyTomeka S. | Expérience générale
Staff was awesomeJimmy J. | Premières impressions
Very nice peopleKAREN S. | Premières impressions
Jeff, Cassandra and the whole staff are pretty terrific. I would refer anyone to this location. Very pleased . I'm still a customerSandra B. | Expérience générale
Le client n'a pas laissé de commentaire.Derrilyn D. | Premières impressions
Le client n'a pas laissé de commentaire.leonildo d. | Expérience générale
For what it is... it's too expensive and yet dirty inside those storages... public storage has same type of storage... cleaner and way better prices. U-Haul owner is an idiot!JERRY M. | Expérience générale
Le client n'a pas laissé de commentaire.Rhonde F. | Expérience générale
Le client n'a pas laissé de commentaire.Olvin Albino M. | Premières impressions
I love this place. The owner is always amazing & so is his staff. Good job guys! May you continue to be a blessing to the people your in contact with.Veronica D. | Expérience générale
Jeff did a great job accommodating my needs.Cheyenne E. | Premières impressions
Was very pleased 😀Jimmy S. | Expérience générale
Nice niceMECK S. | Expérience générale
I would never use nobody else but uhaul been using this company for years.Remonda G. | Expérience générale
There is truly an “ANGEL” that works there...his name is Jeff...the world need more Jeff’s in it!💜takeisha m. | Expérience générale
Very simple, quick, and easy. I was a bit taken aback by the "critter trap" inside the storage closet, when I moved in and stopped in the store to ask about it. Verified that all units have one but wondering how you'd remove it, if necessary as it's at the back and my stuff is in front of it. 樂 Guess we'll cross that bridge when and if we come to it. Thanks for a simple process and move in. Kimberly R. | Online Move In
I will always use this UHaul I will not go any where elseKatherine M. | Expérience générale
Very good place and peopleTravionna J. | Premières impressions
The team made my storage experience so simple and easy for me. I recommend this facility anytime for all your moving requirements. Thanks again Team at 290 and Fairbanks.Ben C. | Expérience générale
I appreciate your professionalism.Marcos H. | Expérience générale
Le client n'a pas laissé de commentaire.CLARENCE J. | Premières impressions
I made a reservation at another location that was not available on my move-in day. This location stayed open late to accommodate my additional items and have me one month free.STEPHANIE M. | Expérience générale
Thanks JeffRICKEY DEAN S. | Premières impressions
Never a big problem. Staff was great and friendlyMILTON D. | Expérience générale
290 is one of the best Uhaul locations Friendly Courteous Well stocked Customer Service 100 % everytimeVERONICA D. | Expérience générale
Mr. Jeffrey has impeccable customer service & hard worker a GREAT reflection of his leadership in his TEAM which shines BRIGHT! A perfect example of leading by example. Store is always clean & stocked. I am actually in customer service & am thinking of applying for a PT position at his location. Jessica was very knowledgeable of her tasks & answered all my questions. Good Job guys keep up the great work! Veronica DanielsVERONICA D. | Premières impressions
Had Jeff simply called my wife back like he said he would, he wouldn’t have lost me as a customer.Cassandra S. | Expérience générale
Le client n'a pas laissé de commentaire.DAVID B. | Expérience générale
Le client n'a pas laissé de commentaire.Roanld O. | Expérience générale
Le client n'a pas laissé de commentaire.Jazmin C. | Expérience générale
It was a young lady that got an attitude with me because I did not know the procedures of setting up an account. I did not know that you needed three contact phone numbers. Had I been told that beforehand the process would not have been as complicated. Then when I opened up the storage unit there were pest traps all over the floor. I went downstairs to ask the about them and they told me to just leave them in there. Which made no sense to me because the floor was almost completely covered with the sticky traps. So my experience was not the best. The owner was friendly and helpful.Charles D. | Premières impressions
From Day 1 I had issues getting in/out my storage! The lock was damaged and I had to have assistance from a member in the office every visit. We had to beat the lock open/closed to secure it! I made several complaints, nothing was done but I was billed every month on time for a broken storage. I couldnt enter the storage outside of operating hours because it required assistance.Jermecia H. | Expérience générale
Le client n'a pas laissé de commentaire.Roanld O. | Premières impressions
Thank you so much! I referred my neighbor who actually rented a unit the same day I emptied mine!Rana c. | Expérience générale
U-Haul at HW290 & Fairbanks is very convenient, clean and well laid out. I have used the facility 3 or 4 times over the last 10 to 15 years. I have never had a problem.PAUL W. | Expérience générale
Le client n'a pas laissé de commentaire.david g. | Expérience générale
U-haul has always been great.Nicole B. | Expérience générale
Le client n'a pas laissé de commentaire.DANNA F. | Expérience générale
Le client n'a pas laissé de commentaire.Stiles S. | Expérience générale
Le client n'a pas laissé de commentaire.Albert S. | Expérience générale
All the employees were nice and helpfulclarice w. | Expérience générale
They very helpfulJoyce B. | Expérience générale
Le client n'a pas laissé de commentaire.Ashley G. | Premières impressions
EVERYTHING WAS great except! @ closing some important information was left out , but was later fixed. Asap ... Nice workers ... Clean environment... would USED in. The future ....angela w. | Expérience générale
The only problem I ever had with them was that sometimes they were unable to take cash payments because they didn't have a key to the register until the manager or somebody came. Very inconvenient.Tiffany S. | Expérience générale
I'm really satisfied with the staff and unit on this store. Very clean and the price is very convenient tanks for all your services .maida f. | Expérience générale
Herb was very friendly and gave great, accurate information about the storage spaces.Paul H. | Premières impressions
The representative that assisted me was awesome. He made this unexpected storage need easy. Thank you so much for helping!Tiffany W. | Premières impressions
All the staff were efficient and they provided prompt assistance whenever necessary. I would definitely recommend using the facilities at this location.Jaswin J. | Expérience générale
Thanks for the service.leonildo i. | Expérience générale
Herb was awesome ! Such great helpamy c. | Expérience générale
The manager is very professional and the staff I haven't had any issues, this location needs security at night.clarice w. | Premières impressions
Customer service was one of the greatest ever!Eulogio G. | Expérience générale
The unit was everything I asked for and I never had any issues. Good job U-Haul.CHRISTOPHER M. | Expérience générale
No problems with staff or facility. Liked the loading dock.Ralph F. | Expérience générale
Nice facilitybenny g. | Expérience générale
Jeff Kern made the experience very swift and obtainable.Kassie B. | Premières impressions
Very well took care ofRosalind S. | Premières impressions
I have always used this location..... and always will be back.... great and clean location staff always greatChapa A. | Expérience générale
I will always go there because of the great customer service and making sure you are taking care of.Andra M. | Premières impressions
The front desk was very polite in assisting me and my family with a truck and storage right before closing time.Torhaile B. | Premières impressions
Everything went smooth and I received a blessing in the midst.takeisha m. | Premières impressions
Any issues were always quickly addressed.ZANA C. | Expérience générale
Awesome customer service. Facilities are kept well clean, and property is vigorously protected.KATHLINE W. | Expérience générale
I was promised 50 extra miles, no charge because they did not have the large truck I needed. I did not receive them.Marsha G. | Expérience générale
ExcellentJAMAIL B. | Expérience générale
YeahELIZABETH G. | Expérience générale
The people bat this U-Haul are always courteous and helpful.Mellssa M. | Premières impressions
Christine was greatamber g. | Expérience générale
The man who dropped them off and picked them up was wonderful. One unit looked as if it was broken into previously. Everything delivered as promised.Sandra M. | Expérience générale
The staff was great - friendly, and accommodating.Yoda W. | Expérience générale
Lost furniture because door was broken and I couldn't get in to remove my furniture and it was auctioned off and I can't get any return calls from upper managementMelissa G. | Expérience générale
That was a fantastic experience thank you!Alicia L. | Expérience générale
Great servicelashonda s. | Réservation
Michael Flores was the employee that helped me when we were ready to turn in the storage rental and his customer service was excellent. Friendly professional and knowledgeableElijah D. | Expérience générale
Shelley was simply amazing to work with. Responsive to all communication and professional. Not facility related but the 24 mandatory blankets is oppressive.kelly s. | Expérience générale
My boxes were deliver and picked up in a timely manner. No problems.James A K. | Expérience générale
we like your facility, we have use you before.ROBERT Q. | Réservation
Very unorganized.. no one on the same page.. 2 many employeesMARIAN J. | Expérience générale
Good jobMustafa A. | Expérience générale
I have nothing good to say about the service received from your manager at the time of my rental. I hope you work on her ability to provide accurate information to your customers.Karl B. | Expérience générale
The store did not have my Ubox/truck ready (requested it 2 days before) . I waited for 2 and a half hours for them to correct this mistake and I missed valuable moving time. Will not return to uhaulPreston S. | Expérience générale
Tish was very busy and training a new employee but she was able to provide great service and took the time to explain everything to me.michael m. | Réservation
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!