Évaluations des clients U-Haul Moving & Storage at 290 & Fairbanks

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at 290 & Fairbanks

Cote générale :

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Adrian A. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Nick M. | Expérience générale |
Évaluation :

Thank you for all the help!

Jorawar S.
Évaluation :

Excellent service

JOSE Q.
Évaluation :

Excellent customer service. Very helpful and patient ☺

DEBRA SUZANNE M.
Évaluation :

Le client n'a pas laissé de commentaire.

Tomeka S. | Expérience générale |
Évaluation :

Mr. Jeff is AWESOME! I'd recommend this location to any and everybody

Jimmy J. | Premières impressions |
Évaluation :

Staff was awesome

KAREN S. | Premières impressions |
Évaluation :

Very nice people

DEBRA DENISE G.
Évaluation :

Le client n'a pas laissé de commentaire.

Sandra B. | Expérience générale |
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Jeff, Cassandra and the whole staff are pretty terrific. I would refer anyone to this location. Very pleased 😄. I’m still a customer

Derrilyn D. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Matthew N.
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Le client n'a pas laissé de commentaire.

Scott B.
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Le client n'a pas laissé de commentaire.

JOHN C.
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Le client n'a pas laissé de commentaire.

leonildo d. | Expérience générale |
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Le client n'a pas laissé de commentaire.

JERRY M. | Expérience générale |
Évaluation :

For what it is... it's too expensive and yet dirty inside those storages... public storage has same type of storage... cleaner and way better prices. U-Haul owner is an idiot!

Rhonde F. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Ava M.
Évaluation :

The staff should be able to give an accurate amount of unit per amount of furniture, boxes and bins. I had two pieces of furniture that I couldn't include them in the move that was mentioned at the time of reservation.

Olvin Albino M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Olvin M.
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Le client n'a pas laissé de commentaire.

OLVIN M.
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Le client n'a pas laissé de commentaire.

KEVIN RICHARD F.
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Le client n'a pas laissé de commentaire.

JOHN H.
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Le client n'a pas laissé de commentaire.

KENDALL V.
Évaluation :

The man who helped me loading and returning was great.

MARTIN M.
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Le client n'a pas laissé de commentaire.

Amanda O.
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The fact that the truck I had was infested with cockroaches and when it was brushed off by employees when told tells me either they were already aware or just didn't care. Not only is that disgusting but having a roach almost touch me while driving nearly caused me to wreck. Pretty disappointed on how uhaul handled this situation.

Veronica D. | Expérience générale |
Évaluation :

I love this place. The owner is always amazing & so is his staff. Good job guys! May you continue to be a blessing to the people your in contact with.

Cheyenne E. | Premières impressions |
Évaluation :

Jeff did a great job accommodating my needs.

Ruben E.
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Awesome service, fast check out, after hours check in very convenient.

Robert V.
Évaluation :

One of the tires had super low tire pressure and had to be inflated offsite. Trailer jack had issues. Would not fully retract and would not lift the trailer without major effort.

Jose J.
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The people who serve at that location are very kind I hope it continues like this, thank you very much.

Jarrett P.
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Person who check me in was not very pleasant. Not sure if she was having a bad day or what. There appeared to be marijuana pieces in the floor of the truck when I got in.

MONICA T.
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Le client n'a pas laissé de commentaire.

Roberta Y.
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Le client n'a pas laissé de commentaire.

JAMES LAWRENCE F.
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All of the personnel I encountered at this location were exceptional and courteous. Would recommend this location without a doubt.

Jimmy S. | Expérience générale |
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Was very pleased 😀

MECK S. | Expérience générale |
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Nice nice

Janice M.
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Christi was excellent

Rosalba C.
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Good service! 👍

Debra G.
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Nothing. Jeff provided superb service

Remonda G. | Expérience générale |
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I would never use nobody else but uhaul been using this company for years.

DANIEL S.
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Le client n'a pas laissé de commentaire.

Robert P.
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Here's the deal. I rent a unit and immediately get a notice. But when I ret8it, I don't get the same immediate notification. We don't get ANYTHING right away sayi6we returned it.

Kenneth D.
Évaluation :

I appreciate the Manager at your he Fairbanks North Houston location.

Lativiya M.
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They threatened to call this ($19.99)pick up truck in stolen. For bringing the truck in 1 day late.

takeisha m. | Expérience générale |
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There is truly an “ANGEL” that works there...his name is Jeff...the world need more Jeff’s in it!💜

GARY V.
Évaluation :

Nothing everything was in place

CYNTHIA L.
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Le client n'a pas laissé de commentaire.

DALAT N.
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Le client n'a pas laissé de commentaire.

Walter C.
Évaluation :

Clean trucks before renting them. very important in this times.

VERNON M.
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Ensure units reserved over a month in advance are available for pickup as scheduled and all DOT required lighting is functional!!!

David H.
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Le client n'a pas laissé de commentaire.

Latosha F.
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Le client n'a pas laissé de commentaire.

Remond W.
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Customer service agent who checked should be updated on customer service skills wasn't friendly neither did she show me the vehicle just walked outside and gave me the keys also she didn't wear a mask at no time during my experience which should be mandated. The agent who I return the cargo van too had on a mask and showed great customer service skills asked if there was anything else I needed and made me feel as customer.

Melinda R.
Évaluation :

I scheduled online. Check-in for no contact pickup did not work. Went inside, the attendant dismissed my reservation and set up a new one. I was charged twice and overcharged for mileage. I registered a complaint on 12/22 and am waiting for the store manager to call me.

SYLVIA R.
Évaluation :

Le client n'a pas laissé de commentaire.

Bradley D.
Évaluation :

Everyone was great and awesome.

JOSEPH B.
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Individual at location were not helpful

David H.
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Box wasn't ready for scheduled pickup. Trailer needed sledge hammer to get ramp up and down. Box door hinge had sagged and was difficult to close.

Shannon T.
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Good experience. Reasonable prices. I wish I would've been told that there is an extra charge to use the dolly that was in the truck. I had several people helping move and did not realize there was an extra charge if used.

Alan P.
Évaluation :

I rented an Auto Dolly. The driver side tail light did not function at all....

RAUL L.
Évaluation :

I was overcharge 160$ they didn't see a trailer for 3 days I delivered after 4 hours of renting it

JASON M.
Évaluation :

Communication There was little ,to no personable interaction with the staff . Agent seemed a little bit inconvenienced that I was a customer. Failed to advise me or explain any additional charges Until after we were at point of purchase. I felt Taken advantage of and overcharged

Kimberly R. | Online Move In |
Évaluation :

Very simple, quick, and easy. I was a bit taken aback by the "critter trap" inside the storage closet, when I moved in and stopped in the store to ask about it. Verified that all units have one but wondering how you'd remove it, if necessary as it's at the back and my stuff is in front of it. 🤔 Guess we'll cross that bridge when and if we come to it. Thanks for a simple process and move in. 👍

Katherine M. | Expérience générale |
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I will always use this UHaul I will not go any where else

Travionna J. | Premières impressions |
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Very good place and people

Ben C. | Expérience générale |
Évaluation :

The team made my storage experience so simple and easy for me. I recommend this facility anytime for all your moving requirements. Thanks again Team at 290 and Fairbanks.

KENNETH H.
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Le client n'a pas laissé de commentaire.

Julie P.
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Le client n'a pas laissé de commentaire.

Kathy K.
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Le client n'a pas laissé de commentaire.

Jerry M.
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This location was great. The girl attending there Sunday 11/8/2020 around 3pm was excellent. But that wasn't the location I had previously made the reservation. I had made a reservation at 10901 Northwest Freeway, Houston, TX 77092, but when I got there, the lady would not attend me because I had a car tow. Very disappointed after driving 4 hours. After the Third try, the storage located at U-Haul Moving & Storage at 290 & Fairbanks helped me out. The girl was great at this location.

CHARISA ANNETTE R.
Évaluation :

The customer service was Awesome Friendly Kind.

LASONIA L.
Évaluation :

AWESOMENESS!.

LINDA V.
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Le client n'a pas laissé de commentaire.

Shannon S.
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Le client n'a pas laissé de commentaire.

Gwendolyn P.
Évaluation :

Customers will suffer rental setbacks on scheduled pick up.

Santos C.
Évaluation :

Prices comparison

Justin B.
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Le client n'a pas laissé de commentaire.

Marcos H. | Expérience générale |
Évaluation :

I appreciate your professionalism.

Michael F.
Évaluation :

Nothing. The staff was professional and they kept me entertained the whole process. Explained things thoroughly and made sure I understood what I was agreeing to. Will definitely rent from this place again for my next move.

Jaime T.
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Le client n'a pas laissé de commentaire.

TRACEY H.
Évaluation :

Customer service was a little unfriendly & they had wrong mileage on contract than what was originally on the vehicle ( scam) ! It was on co tract stated tobe 123298, but truck odometer read 123373. I just hope they adjust it.

Melissa W.
Évaluation :

Everyone is so friendly and nice. Will always use this location for my moving needs.

Scott B.
Évaluation :

Le client n'a pas laissé de commentaire.

CELESTINE M.
Évaluation :

Jeffrey was an amazing manager. Very personable person. I been to a different uhaul place and the associate that helped me before was very bland, and when he was helping us, it felt like we were bothering him trying to rent a uhaul. So when I went to this uhaul I was expecting the same thing and I got something different which was the best experience ever at a uhaul location. Thank you Jeffrey and I will definitely recommend people to his location.

WANDA M.
Évaluation :

Le client n'a pas laissé de commentaire.

GRETCHEN R.
Évaluation :

Le client n'a pas laissé de commentaire.

Kenneth D.
Évaluation :

The General Manager at the Fairbanks-North Houston Location is very helpful ad courteous. Thank you!

Duy N.
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I rented the truck only 5.5 hours but u - houl recipe count I rented for two days so they double everything. Thanks for manager so I can pay what I support to pay.

Milton D.
Évaluation :

FRENDLY STAFF

KERMIT H.
Évaluation :

Truck was dirty and gas tank was said to have been full when it wasn't upon leaving. Upon return, I pulled up to the parking spots and a boy was outside laughing and shaking his head as I was parking in a spot. When I rolled down the window to see what his problem was, he was shaking his head saying "pull underneath the tent man!" How the hell are consumers supposed to know where to pull a vehicle when returning??? There's a small sign underneath the tent but nothing on the outside indicating that's where customers need to pull up. This could have easily been remedied with "would you mind pulling underneath the tent and I'll get you checked in??" How hard could that be? Instead, he wants to be a smart ass in front of the young lady associate that was there as well. Piss poor customer service.

NEKA J M.
Évaluation :

Brakes on unit were loose

ASHLEY S.
Évaluation :

Your customer service agent Jessica had a horrible attitude she was extremely rude to the point where the General Manager had to intervene. If she doesn't like assisting customers she definitely shouldn't be at the counter maybe working on the trucks is a better fit for her.

Terry H.
Évaluation :

Le client n'a pas laissé de commentaire.

ALEXIS W.
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Le client n'a pas laissé de commentaire.

Ulises M.
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Le client n'a pas laissé de commentaire.

Brandon A.
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Le client n'a pas laissé de commentaire.

bruce O.
Évaluation :

Awesome again 😎

James S.
Évaluation :

Did a night drop all was great but could not use app to drop said I had no open ticket. Emails uhaul cust service they responded quickly. All was great

Mayra L.
Évaluation :

Le client n'a pas laissé de commentaire.

JARVIS L.
Évaluation :

The bad thing about.my experience is the equipment itself. I rented a 6×12 trailer, but the opening to the trailer is only 53". It was hard to get my utv on the trailer when the opening is small. Make the ramp and trailer entrance wider.

Jorge C.
Évaluation :

Excelente services

Geneva F.
Évaluation :

Le client n'a pas laissé de commentaire.

Kenneth H.
Évaluation :

Weekend or during the week there is usually one person working the inside desk and one person doing returns. Really slow, slow doing pickup but pretty quick doing returns. The trailer had oily spots all over.

kori K.
Évaluation :

Make sure the equipment is tied down so I don't get charged for using it... I move people for a living and have 3 professional dolly's and wouldn't use your cheap one... they should not Evan be in the truck unless requested

CLARENCE J. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Kim T.
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Le client n'a pas laissé de commentaire.

LARRY H.
Évaluation :

Le client n'a pas laissé de commentaire.

laureano C.
Évaluation :

Tú be una mala experiencia yo soy hispano y no hablo muy bien inglés y la persona que me atendió hablaba inglés y español. Pero solo me hablaba en inglés y asta se molestaba por que no le entendía .

KARINA S.
Évaluation :

the staff was very helpful and nice. Very easy process.

Rafael S.
Évaluation :

Good location , great staff

Tranette G.
Évaluation :

Le client n'a pas laissé de commentaire.

herschell R.
Évaluation :

Le client n'a pas laissé de commentaire.

sheronda L.
Évaluation :

Great Service

HARVEY D.
Évaluation :

Again, please note that this does not apply to the McKinney location where, I finally rented. Those guys were great!

DAVID O.
Évaluation :

Le client n'a pas laissé de commentaire.

Willie G.
Évaluation :

Le client n'a pas laissé de commentaire.

Maggie K.
Évaluation :

Le client n'a pas laissé de commentaire.

Matthew B.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL ANDREW G.
Évaluation :

I can't remember the guys name that helped me today but what ever you are paying him is not enough

Ajala M.
Évaluation :

Le client n'a pas laissé de commentaire.

STEPHANIE M. | Expérience générale |
Évaluation :

I made a reservation at another location that was not available on my move-in day. This location stayed open late to accommodate my additional items and have me one month free.

KATHY L.
Évaluation :

Le client n'a pas laissé de commentaire.

Lionel K.
Évaluation :

Le client n'a pas laissé de commentaire.

RICKEY DEAN S. | Premières impressions |
Évaluation :

Thanks Jeff

MILTON D. | Expérience générale |
Évaluation :

Never a big problem. Staff was great and friendly

VERONICA D. | Expérience générale |
Évaluation :

290 is one of the best Uhaul locations Friendly Courteous Well stocked Customer Service 100% everytime

VERONICA D. | Premières impressions |
Évaluation :

Mr. Jeffrey has impeccable customer service & hard worker a GREAT reflection of his leadership in his TEAM which shines BRIGHT! A perfect example of leading by example. Store is always clean & stocked. I am actually in customer service & am thinking of applying for a PT position at his location. Jessica was very knowledgeable of her tasks & answered all my questions. Good Job guys keep up the great work! Veronica Daniels

Cassandra S. | Expérience générale |
Évaluation :

Had Jeff simply called my wife back like he said he would, he wouldn’t have lost me as a customer.

DAVID B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Roanld O. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jazmin C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Charles D. | Premières impressions |
Évaluation :

It was a young lady that got an attitude with me because I did not know the procedures of setting up an account. I did not know that you needed three contact phone numbers. Had I been told that beforehand the process would not have been as complicated. Then when I opened up the storage unit there were pest traps all over the floor. I went downstairs to ask the about them and they told me to just leave them in there. Which made no sense to me because the floor was almost completely covered with the sticky traps. So my experience was not the best. The owner was friendly and helpful.

Jermecia H. | Expérience générale |
Évaluation :

From Day 1 I had issues getting in/out my storage! The lock was damaged and I had to have assistance from a member in the office every visit. We had to beat the lock open/closed to secure it! I made several complaints, nothing was done but I was billed every month on time for a broken storage. I couldnt enter the storage outside of operating hours because it required assistance.

Roanld O. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Rana c. | Expérience générale |
Évaluation :

Thank you so much! I referred my neighbor who actually rented a unit the same day I emptied mine!

PAUL W. | Expérience générale |
Évaluation :

U-Haul at HW290 & Fairbanks is very convenient, clean and well laid out. I have used the facility 3 or 4 times over the last 10 to 15 years. I have never had a problem.

david g. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Nicole B. | Expérience générale |
Évaluation :

U-haul has always been great.

DANNA F. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Stiles S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Albert S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

clarice w. | Expérience générale |
Évaluation :

All the employees were nice and helpful

Joyce B. | Expérience générale |
Évaluation :

They very helpful

Ashley G. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

angela w. | Expérience générale |
Évaluation :

EVERYTHING WAS great except! @ closing some important information was left out , but was later fixed. Asap ... Nice workers ... Clean environment... would USED in. The future ....

Tiffany S. | Expérience générale |
Évaluation :

The only problem I ever had with them was that sometimes they were unable to take cash payments because they didn't have a key to the register until the manager or somebody came. Very inconvenient.

maida f. | Expérience générale |
Évaluation :

I'm really satisfied with the staff and unit on this store. Very clean and the price is very convenient tanks for all your services .

Paul H. | Premières impressions |
Évaluation :

Herb was very friendly and gave great, accurate information about the storage spaces.

Tiffany W. | Premières impressions |
Évaluation :

The representative that assisted me was awesome. He made this unexpected storage need easy. Thank you so much for helping!

Jaswin J. | Expérience générale |
Évaluation :

All the staff were efficient and they provided prompt assistance whenever necessary. I would definitely recommend using the facilities at this location.

leonildo i. | Expérience générale |
Évaluation :

Thanks for the service.

amy c. | Expérience générale |
Évaluation :

Herb was awesome ! Such great help

clarice w. | Premières impressions |
Évaluation :

The manager is very professional and the staff I haven't had any issues, this location needs security at night.

Eulogio G. | Expérience générale |
Évaluation :

Customer service was one of the greatest ever!

CHRISTOPHER M. | Expérience générale |
Évaluation :

The unit was everything I asked for and I never had any issues. Good job U-Haul.

Ralph F. | Expérience générale |
Évaluation :

No problems with staff or facility. Liked the loading dock.

benny g. | Expérience générale |
Évaluation :

Nice facility

Kassie B. | Premières impressions |
Évaluation :

Jeff Kern made the experience very swift and obtainable.

Rosalind S. | Premières impressions |
Évaluation :

Very well took care of

Chapa A. | Expérience générale |
Évaluation :

I have always used this location..... and always will be back.... great and clean location staff always great

Andra M. | Premières impressions |
Évaluation :

I will always go there because of the great customer service and making sure you are taking care of.

Torhaile B. | Premières impressions |
Évaluation :

The front desk was very polite in assisting me and my family with a truck and storage right before closing time.

takeisha m. | Premières impressions |
Évaluation :

Everything went smooth and I received a blessing in the midst.

ZANA C. | Expérience générale |
Évaluation :

Any issues were always quickly addressed.

KATHLINE W. | Expérience générale |
Évaluation :

Awesome customer service. Facilities are kept well clean, and property is vigorously protected.

Marsha G. | Expérience générale |
Évaluation :

I was promised 50 extra miles, no charge because they did not have the large truck I needed. I did not receive them.

JAMAIL B. | Expérience générale |
Évaluation :

Great

ELIZABETH G. | Expérience générale |
Évaluation :

Yeah

Mellssa M. | Premières impressions |
Évaluation :

The people bat this U-Haul are always courteous and helpful.

amber g. | Expérience générale |
Évaluation :

Christine was great

Sandra M. | Expérience générale |
Évaluation :

The man who dropped them off and picked them up was wonderful. One unit looked as if it was broken into previously. Everything delivered as promised.

Yoda W. | Expérience générale |
Évaluation :

The staff was great - friendly, and accommodating.

Melissa G. | Expérience générale |
Évaluation :

Lost furniture because door was broken and I couldn't get in to remove my furniture and it was auctioned off and I can't get any return calls from upper management

Alicia L. | Expérience générale |
Évaluation :

That was a fantastic experience thank you!

lashonda s. | Réservation |
Évaluation :

Great service

Elijah D. | Expérience générale |
Évaluation :

Michael Flores was the employee that helped me when we were ready to turn in the storage rental and his customer service was excellent. Friendly professional and knowledgeable

kelly s. | Expérience générale |
Évaluation :

Shelley was simply amazing to work with. Responsive to all communication and professional. Not facility related but the 24 mandatory blankets is oppressive.

James A K. | Expérience générale |
Évaluation :

My boxes were deliver and picked up in a timely manner. No problems.

ROBERT Q. | Réservation |
Évaluation :

we like your facility, we have use you before.

MARIAN J. | Expérience générale |
Évaluation :

Very unorganized.. no one on the same page.. 2 many employees

Mustafa A. | Expérience générale |
Évaluation :

Good job

Karl B. | Expérience générale |
Évaluation :

I have nothing good to say about the service received from your manager at the time of my rental. I hope you work on her ability to provide accurate information to your customers.

Preston S. | Expérience générale |
Évaluation :

The store did not have my Ubox/truck ready (requested it 2 days before) . I waited for 2 and a half hours for them to correct this mistake and I missed valuable moving time. Will not return to uhaul

michael m. | Réservation |
Évaluation :

Tish was very busy and training a new employee but she was able to provide great service and took the time to explain everything to me.

Bobby B. | Expérience générale |
Évaluation :

Staff was professional friendly and helpful. Couldn’t ask for better. Great experience

Luis C. | Expérience générale |
Évaluation :

Good option and well organized storage facility.

Judy L B. | Expérience générale |
Évaluation :

Never was at the facility so I can't comment on the physical place. I had my Uhaul box shipped from FL to Houston and then delivered to my home and unloaded on scheduled.

JANETTE T. | Expérience générale |
Évaluation :

Great location and staff very courteous, friendly and helpful.

tina i. | Expérience générale |
Évaluation :

Shelley that dropped off and picked up my ubox was easy to work with, always friendly and very polite. What a hard worker!

Courtney C. | Expérience générale |
Évaluation :

I tried on several occasions to get in touch with the manager or the service crew to take the extra hinges that they put on, off my box. I never received help or even a returned phone call!

RODNEY R. | Expérience générale |
Évaluation :

Please call or email for details.

Sheryl N. | Expérience générale |
Évaluation :

N/A

Maxceine D. | Expérience générale |
Évaluation :

I really like the location , the employees were very courteous.

barbara n. | Réservation |
Évaluation :

Truck rental was excellent. The storage experience was below average. I was quoted $64.10 for my storage from reservation. When arrived, I was informed that the actual rental was $129.00. Unacceptable

Mutahammis K. | Expérience générale |
Évaluation :

The owner Rene was very helpful, he even stayed past his shift to help me get my last Ubox out of storage

Adrian S. | Expérience générale |
Évaluation :

Great

monica s. | Expérience générale |
Évaluation :

Very Nice anda respectful persons .

LAURA R. | Expérience générale |
Évaluation :

Never had any issues the 3 years I stored my things there - it was a great experience. Thank you!!

Ashley G. | Expérience générale |
Évaluation :

Elevator out. I could never get call back after several attempts and messages left

Non reviews have been submitted for this location.

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