I'm upset I was over charged for gas because I made sure to fill up the tank and they still charged me 9 dollars for Gas which is freaking absurd !! The "system" was down when I turned in the rental and I had to wait almost 30 mins for the associate to even acknowledge me and he just stated for me to leave the keys and they would email me later and then I was charged extra for gas that I actually made sure to fill up before returning and I had videos and pictures to prove it 🤦ðŸ½â€â™€ï¸
BRIANNA P.Customer Reviews for U-Haul Moving & Storage at 36th St
Testimonials From Recent Customers
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Everything went good friendly and good service with staff
Angelita G.Rien
BEVERLY R.The truck smelled terrible like cigarettes, they charged me an after hours service fee of 20 dollars that no one told me about when they called me and told me i needed to return the truck that night because they had it rented in the morning. The location received my reservation 30 minutes before my pick up time even though i reserved it the day before. Overall poor communication and the truck smelled terrible.
Cristina J.Excellent
EDUARDO M.excellent choice and well prepared personel
FRANCESCO L.Un servicio excelente
nelson C.Muy amable muy servicial y atentos
RAUL V.Everyone is very helpful and courteous.
Linda P. | Premières impressionsThey don't have customer service
ALIDE D.what you can do is treat them the same as you do me, with kindness courteous and respect. All the workers are very well train to do their job. and the manager is awesome. Until I come back again because I am a very regular customer and happy, Have a very blessed day.
ANGELA G.Keep Doing What your Doing
ULYSSES R.Vehicle was clean, no issues, but only had a quarter tank of gas.
SAMUEL C.The staffs there are very helpful and friendly.
Diane G. | Expérience généralemice got to my stuff
Eleida D. | Expérience généraleRoaches in cab. LOTS!! Charging me two days on self check in is shady or lazy. either way I ended up paying 2 $more for same rental w less miles the next day because of this.
Brian W.La muchacha que me atendió en el from desk fue muy amable
MARYBELL H.Excelente todo
JOSE P.Thank you so much for your help
WILLY L.keep with the good work.
JOSE V.Best staff, facility and services
KOPEIKA R..no solo NO ME HAN DEVUELTO EL CARGO DE 254,54 $ cobrado por error sino que me han realizado otro de 157,12 $, lo cual ha provocado un sobregiro en mi cuenta por lo que cualquier fee que el banco me cobre lo tendrán que pagar. No solo les he enviado estos correos para pedirles que resolvieran esta situación lo más pronto posible. El dÃa 22 de enero, 2021, al percatarme del cobro por error me personé en la oficina de la 2460 NW 36th St. Miami. Fl 33142, donde renté y devolvà la camioneta y la carretilla) la Assistant Manager la Sra. Menissa Martinez me aseguró que en 72h este $ serÃa devuelto y no ha sido asÃ.
JUAN T.Your employees mislead customers with the insurance
Jonathan U.nothing the staff was great, Their an important staple is the community.
SONYA B.They give you an estimate of price and when you turn it in they end up charging you for even putting a water bottle in the cup holder. ( Obviously I am been sarcastic) but they overcharge way to much for local ridiculous. I would say just improve the explaining and telling people straight forward what they will be charge if they don't put gas use Dolley and so on.
BRYAN C.Everything was great, but when I returned the trailer I was told there was nothing else I needed to do. 2 days later I received an invoice for a 2 day rental when it was only a 1 day rental. It was corrected, but shouldn't have happened if it was taken care of immediately. Other than that, everything else was great
JORGE H.This site is the best place. Congratulations
JUAN O.no place for Customers to PARK
FRANK S.Not a thing
GEORGE N.Nothing everything was nice and clean.
GABRISHA H.Manager was at front desk, took care of me. Very nice and professional. Will come again, thanks.
JORGE S.Team Member Bizae Stewart is in need of formal training in customer service. A formal complaint has been typed and submitted to the stores general manager Greeg Herrera. I am awaiting a response. This was the most disrespect I have ever received from an establishment where I have been a paying customer and is very upsetting. I would not recommend anyone be a patron to this location if they allow their staff to talk to and treat customers in such a manner.
Dorcas Laura W.This location is top notch. I received Amazing costumer service from their representative Melissa. She was extremely professional and very attentive. Their equipment was clean and brand new. Thanks again Melissa & U-hual for a great experience. Be Well & Stay Safe!
GIOVANNI S.Very professional
Zachery A.attendant was rude
Alejandro R.More customer parking needed
MARLON M.the pick up that was given to me. when you turn on the A/C heavy cigarette smell came out thru the A/C and i had to drive with the window down. I told the assist manager Melissa and the associate tania. tania and melissa were very helpful from start to finished.
JUAN R.All good .
Valdes I.So far nothing needs to be improve the staff were very helpful and friendly great people
CELIA R.My uv was leaking water and most of my merchandise was getting wet that was very unpleasant for me thank you
William G.thank you for such as frendly services.
Martha M.Manager assistance was very rude
ALVENY B.This is the best Uhaul rental location. They really do have the best staff working there. I frequently rent trailers, and out of all the places I have rented, the 2460 NW 36TH ST, is always the fastest, and the staff and management are exceptionally competent and efficient in the way they provide customer service. I rent there all the time, unless they dont have the equipment im trying to rent available, and I have to go to another location.
MARIA T.I was encouraged to self check out and trusted the process. The truck was given with less gas then noted. I took a picture and was still charges 28 $for gas and 30 $. I was charged an additional day. When I called Melissa Martinez was extremely rude and unprofessional. I will NEVER do business with Uhaul again.
Luis G.Return his wallet
ABEL R.More employees
REGINA F.Great customer care...
Roberto M.This location is the best, however Uhaul corporate office need to find a way to get a the tolls lowered when it pertains to their rentals. (As a business customer, who RENT THEIR TRUCKS once every month for the last 7 years the tolls are ridiculous!!!)
MAKE A W.This location located on nw 36th street in Miami was not a good experience. The truck I drove smelled like an ash tray. One of the workers told me some old man always rents this truck and smokes cigars. Not acceptable! I interpreted as this is typical and that they allow it. Also, I heard another representative did not allow a PAYING customer to use the bathroom. I was extremely dissatisfied with their service.
JACQUELINE P.Price per milage to high
Frank E.fast service
Erik V.had big issues with the trailer I rented it began to malfunction in the highway!! blowing smoke everywhere also . Very disappointed
SAMUEL S.As far as my experience. Everything was great . No room for improvement. Great crew
Francisco G.the truck had problems with the transmission box;;
ALEXIS E.Thank you for your service.
Joaquin S. | Expérience généraleMenissa was excellent!!
Adriana R. | Premières impressionsStaff was amazing
APRIL M. | Expérience généraleExcellent Team Work
Carlos B. | Expérience généraleThanks. I enjoyed my uhaul journey and I will come again.
OLLIE B. | Expérience généraleThe staff was always helpful and friendly and went out of their way to make sure I felt welcome and appreciated. Anytime I needed help whether to find a locksmith, needing to dump trash, or questions about my storage price I didn't have a problem. This location is also very good in that in case of hurricane it is least likely to flood.
ORCHADIA M. | Expérience généraleBien
Andreina R. | Expérience généraleEveryone helped me especially when they knew I had Disabilities. I appreciate everything they did to make things easier for me.
Anna G. | Expérience généraleEveryone was very kind and the facility is clean. Staff is very helpful and please communicate with the staff they know how to help with the storage and vehicle. Staff is professional
desiree b. | Premières impressionsThe service in this place is excellent!
alex h. | Expérience généraleThe two girls that took care of me were excellent. The one that helped me to put away my itemswas so sweet and so nice and she deserves a raise. I have back problems and she was just so wonderful!
alex h. | Premières impressionsAlejandro Rodriguez at the facility in Miami was AWFUL! it took him an hour for us to return truck, was rude, cussed in front of us and said bad things about uhaul, tried to make me pay for free stora
Krista G. | Premières impressionsAlways a problem. Incompetent& RUDE staff. Move out date was the 18th spoke to rep and was told I was ready to go, yet I got calls.U-Haul is a joke. Wouldn't recommend ot even to my worse enemy.
Jacqueline D. | Expérience généraleEveryone at this facility was top notch. The GM Hector runs a tight ship. They made my move very easy and helped in all aspects. I'm very grateful.
Hakim A. | Premières impressionsThe person was great and very helpful
Bessy H. | Premières impressionsExcellent staff and professionalism!
Edward B. | Expérience généraleEverything was great
Orlando A. | Expérience généraleI had several issues and my car was totaled due to Uhal. I sent several messages to director with no response. Management is nasty and loss a large number of customer like myself that don't want to
angela b. | Expérience généraleMe gustó porque un sitio limpio y con aire acondicionado lo único que el precio está un poco harto
Julixa G. | RéservationPoor customer service
LUCY L. | RéservationMy worst experience. It was a nightmare. I would never recommend uhaul.
LUCY L. | RéservationGREAT SERVICE AND DEALS
AHMED C. | Expérience généraleI’m not recommending this place to anyone, I pay for the whole month on agoust 12 and two day ago I picked up all my stuff and I leaves the keys in the office they told me that they can’t return my mo
omar p. | Expérience généraleThe staff was very helpful and attentive to our needs
Dantravia J. | Réservation