Customer Reviews for U-Haul Moving & Storage at 36th St

Évaluation :

5

I like it.Because uhaul truck is very excellent.That's your good job. Good thumb and good night.

Évaluation :

5

Great people

Évaluation :

5

Yes uhaul a cargo van is good clean. I like it.

Évaluation :

5

The employees were engaged and helpful

Évaluation :

1

Por lo menos el almacenamiento de la 36 st no se lo recomiendo a nadie otro si pero ese no

Évaluation :

5

Nothing every one was knowledgeable about there job. Friendly and very polite.

Évaluation :

5

My experience was very good. Staff made my visit fast, easy and very pleasant. They were very friendly and helpful. I will definitely visit this location again!

Évaluation :

5

Nothing the staff and crew is amazing

Évaluation :

5

You guys did great

Évaluation :

3

We checked in and 10 minutes later checked out. The storage unit area smelled very musty. The unit we were provided had no access availability for our DJ equipment we NEEDED to store. Extremely tight corner to a very narrow hallway. Doubtful a large dresser could make the corner. We immediately knew the unit would not work. The person working with us had absolutely no knowledge of anything that was storage unit related.

Évaluation :

5

Nothing because they will say the same thing iam saying it is clean and sorry the man who help me was really nice and respectful sorry again for not remembering your name

Évaluation :

5

Unlike other locations I didn’t have to worry about not getting a unit after I called ahead

Évaluation :

4

Broken mirror and low gas but they reimbursed the gas

Évaluation :

5

Perfect

Évaluation :

1

A staff member called us to help us and then proceeded to make calls regarding another customer and left us waiting without telling us anything. When I asked him if he was going to help us he said that he was trying to help another customer, so I asked him why he had called us if he was helping someone else. He then said I can figure it out on my own. I went back in line and the next person that helped us told us they had a truck for us (this truck was reserved at another location and they didn't have it, so they called this location to verify they had one for us and they did. We then drove to this new location). The gentleman who had helped us before blatantly told his coworker to check because that truck might be rented and the gentlemen that helped us said that it was available and in the parking lot. The other gentleman then said to double check and walked out. The gentleman that helped us went outside and came back and said truck was good, As my boyfriend was pulling out on the truck, the window was down and he heard the gentlemen who had first helped us tell the owner "those were the people I was trying to stop". This location was unprofessional and my boyfriend and I clearly knew when the first gentlemen that helped us told his coworker to "double check" that he was trying for us to not get the truck which was later confirmed by his extremely unprofessional remark as the truck was pulling out. I have rented U-Haul trucks before and no one was there to help us find the truck, we found it on our own. The owner came out when he saw us opening the truck and gave us the furniture dolly because we needed it. I asked about the gas because I know the procedure, but he never said anything about it. Worst U-Haul experience of my life. This location should get trained on customer service and professionalism.

Évaluation :

5

The employees of 36th Street and 24th Avenue U-Haul was very professional polite and

Évaluation :

5

I love the staff you have there now Mr Greeg, Bryant, Adam, Tanya, Denise, and so on, because they're always polite with me patient very considerate very well spoken and respectful and I love that place & the staff who works in it. So everyone be blessed until I see you again .....

Évaluation :

5

The store itself and the young men aworking there were great. However, I am extremely dissapointed with U-Haul because I had a reservation which was changed several times and then cancelled last minute. I was not able to get truck until late in the evening and thus finised my move close to midnight just in time to return the truck, as I was only able to get it for 6 hours.

Évaluation :

4

Had a few hiccups with the return but the staff was great and very helpful

Évaluation :

5

great service i was greeted by the reps Denisse and Alfred great team very friendly no propane at the moment but other than that i had a great experience and i sure would recommend

Évaluation :

4

This location was good, but no overall experience with UHaul was not good at all. When I made the initial reservation with the call center, they set me up 20 miles away and didn't tell me. Then the day of the move, I had to change it to another location closer by. When I went there, they didn't have the truck and didn't call me. Then when o went to this third location, the truck was rubbing late. I finally got a truck, but it was 2x bigger than I needed it. It was a terrible ordeal….

Évaluation :

5

simple excellent help fully gentleman at office attendance

Évaluation :

5

Oh great heavens how do I start Not only do I have great service every single time I go I get amazing service It's like a family there's Denise the amazing front desk girl and the guys outside like Jared Brian Sylvanus and sometimes Julius it's just a big old happy family and we can't forget the manager Greeg yeah he might be missing a little hair but he's never missing a smile amazing service 10 out of 10

Évaluation :

1

Malisisimo y muy mal trato no te ayuda y hablan en muy mala forma

Évaluation :

4

Bad maintenance. Oil change message. Yellow light on for tire. Inside was clean but outside very dirty

Évaluation :

5

ATENCIÓN PROFESIONAL

Évaluation :

5

Excellent service à la clientèle

Évaluation :

4

Very attentive and clean

Évaluation :

4

The truck wasnt clean and needs oil maintenance..My credit card was over charged

Évaluation :

4

The car have sensor checks

Évaluation :

1

This 15' truck was rented by me initially in Perrine, Fl as a ONE WAY to Orlando, FL.on 11/19/2021. It got dropped off at 6112 Forest Road, Orlando, FL on Saturday evening 11/20/2021!!!!! This same Truck got rented at the Orlando,FL. location and it was a ONE WAY ALSO, However SYLVAN ADAMS SOMEHOW LOOKED INTO THE SYSTEM AND SAW MY RENTAL AND CANCELLED IT TO A ROUND TRIP AND CHARGED IT TO MY ACCOUNT. IF THIS PERSON HAD DONE THEIR DUE DILIGENCE WHEN THE PERSON, WHO DROPPED IT OFF PROBACLY AFTER HOURS, HE/SHE WOULD HAVE SEEN SOMEONE ELSE DID A ONE WAY FROM ORLANDO WITH THE SAME TRUCK. I GOT CHARGED AGAIN $226,34 FOR BEING OVER 2 DAYS, WHEN IN FACT IT WAS TURNED INTO ORLANDO A DAY EARLIER. I WOULD LIKE THIS PERSON TERMINATED BECAUSE OF PURE NEGLIGENCE AND FINANCIAL LIABILITY. THIS NEW CHARGE NEEDS TO BE CORRECTED IMMEDIATELY.

Évaluation :

3

The vehicle was in poor condition. It was shaking and had a bad burning smell coming from the engine. Then I was given a different vehicle from the one I reserved and up charged for it unknowingly. The customer service girl was rude carrying on with personal conversation on the phone and different associates in the store instead of trying to give quick service seeing that she had a line forming with other customers. I was told that I could pay with cash but she requested a card and placed a 100 dollar hold on my card for the rental. This experience was terrible and I wouldn't come to this location again. At least the manager tried to rectify the situation in the end when I complained about why I was overcharged but not for the safety concern of the poor condition the vehicle was in.

Évaluation :

3

Better Custumer service

Évaluation :

5

Is a good service

Évaluation :

3

todo bien, nos atendieronsuper rapido

Évaluation :

3

I was notified at the last minute, after having a long standing reservation that my truck size had changed, and the location. The people at the initial location wouldn't tell me where the new location was, so I spent half an hour on the phone getting the new address. So I was sent an extra 3,5 miles north into the middle of rush hour traffic, in the opposite direction I was traveling in. Threw the entire day off. However, the guy I picked the truck up from in the morning was very good.

Évaluation :

5

The girl and the guy were fantastic with helping me

Évaluation :

3

Make the drop off box more visible and in a lighted area and have more room for the trucks that are dropped off after hours

Évaluation :

1

El muchacho que me atendió no me dio una buena atención.

Évaluation :

1

The people that work there are so incredibly rude and unprofessional I had a terrible experience. The store needs to hire employees not friends and family that just sit around and talk rather than helping the client

Évaluation :

3

Make sure that when a person makes an on-line reservation for a truck that the U-Haul location where the reservation was made that the truck will be available on the day and hour that the reservation was made.

Évaluation :

5

I visit 3 different locations, all the employees in all location where extremely helpful and with courtesy. First experience wit Your company and I am please with the service offer.

Évaluation :

1

George Herrera the manager is very rude and unfriendly, they didn't gave me the van that I rented and they explanation wasn't correct Never will be a rent again in u-Haul

Évaluation :

5

No coment

Évaluation :

1

1. Open doors at time posted for business!. I waited an hour with 3 other customers outside gate on Sunday.The employee said he was alone and couldn't open doors. We got very upset with him. We observe him open exit gate and got keys from drop box, drove that vehicle entering in building thru exit door and started processing return on a car that was left outside building after us. I couldn't drop my keys on drop box. because I rented a trailer that hitch on back of my pick up. My trailer was not clean when I received it on Saturday for 24 hrs rentaI, I took pictures and called it to customer. On Sunday door should open at 9 am but they where late doing so but we where waiting outside since 8am. The employee said we are charging your credit card for 2 days since I am late returning, when is not posible to return at 8:am on a Sunday when they open door at 9:am. However, this Sunday they open late due to short staff, what a shame. However after speaking to manager on phone , u haul reverse my 2 day charge Back to my debit card

Évaluation :

1

stop scamming over pricing customers and when you say you close at 5 make sure you tell the customer to come atleast an hour before to return the truck. i was there 20 min early and you didnt want to accept the truck just to get one more payment.

Évaluation :

5

Everything was ok

Évaluation :

4

The previous location dropped me the day before and caused me a big headache…

Évaluation :

5

Bien 👍.

Évaluation :

2

I would have to say that returning the van was not a good experience at all. As I pulled up to the location (at 5:07pm), there were 2 associates preparing to leave and walking to their car. As I tried to get assistance from the first associate (who was parked directly in front of the door , he completely ignored me. He just got in his car and started it and drove away. As I walked over to the 2nd associate that had gotten in a black car, I politely said hello and asked for her help. She looked me straight in my face and rolled up her window and drove off. It is very disgusting that U-Haul employs individuals like this that can't even take 2 minutes out of their day to help a customer….even at the end of the work day. To be ignored and dismissed like that does not make me feel like a valued customer at all and I will be reporting this incident to corporate. People like them should never be able to assist customers in any way. Shame on both of those individuals!!!!!

Évaluation :

1

The staff was extremely rude. They gave me attitude when I asked questions or asked what the next step was. No good morning, no thank you's. I was greeted with a “what do you need”. The 26 foot trucks alignment made it very difficult to Drive. I kept veering off the road nearly hitting others.

Évaluation :

5

Excellent service

Évaluation :

5

la mejor atención al cliente la tiene.ese personal muy atentos y amables ...

Évaluation :

5

Excellent customer service

Évaluation :

4

Mike and Greeg were extremely helpful.

Évaluation :

5

Truck broke down and wouldn't crank I would suggest making sure the trucks are not having any issues and if so don't rent it out

Évaluation :

5

The great customer service!

Évaluation :

1

I was not able to use the van. There is supposed to be a reimbursement and I have not seen it. Missing equipment and truck smelled like cigarettes. Horrible experience.

Évaluation :

5

Well with my experience I DON'T think nothing is suppose to be done to get better I love my experience with you guys so what else can I say. It's all real good . Just keep the good work you're doing . ðŸ'

Évaluation :

1

At first you guys changed the pick up address because they said they don't have a cargo van where I reserved. Next, I went to 2460 NW 36th street, This place was terrible that the person who organize the truck, she already went another place and do nothing even my reservation was 14:00 oclock.. Because of her I had to change the pick up location again. I never experienced like this terrible problem another rental company. I was disappointed you guys.

Évaluation :

1

I am being charged without photo proof to justify the charges, and when I called I reached Tameka Montgomery (TamekaMontgomery@uhaul.com), who refused to give me photos and hung up the call with me. This is simply fraudulent.

Évaluation :

3

The van was infested with reaches! I told the employee when I returned the van and they didn't care. It was the worst experience I ever had. I don't think I will continue renting vans from this location.

Évaluation :

4

None.

Évaluation :

5

I ask if I could leave the truck near where I moved He told no I had to bring it back to the same store. If it's the same company why you you don't accommodate the customer. Everything else was great. Merci

Évaluation :

5

Miscalculation of gas. 26 miles of travel was said to take 6+ gallons of gas (4,2 mpg???). Service desk said I had no means of disputing the charge

Évaluation :

5

Awesome,now this location is a team player, everybody is on the same page......