Évaluations des clients U-Haul Moving & Storage at 47th Ave & Stockton Blvd

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No complaints. Check in was slow due to u-haul IT issues which had nothing to do with the store. A good experience overall. Thank you.

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Apparently, U-Haul is quite short on 4x8 or 5x8 trailers in California! I'd like to suggest more trailers be provided for faster pickup, as I had to wait two weeks for a trailer in the Sacramento area!

The Specific location I went to....

Hire better people for better customer service. I feel I was discriminated against with one of the workers at 6425 Stockton Blvd. Location closed at 7PM in which I pulled up to return the truck minutes before 7PM. I literally watched the worker see me pull in and walked up to the door to lock it. I proceeded to walk to the door and advised her that I needed her assistance to return the vehicle. She shrugged her shoulders and said we're closed. Of course I looked at my phone clock and it was 6:58 and showed her from a distance. Long story short I now had a late fee because she would not assist me even though she assured me that I will not get a late fee telling me this info through the door by the way without a mask. I will never book a uhaul again! This is not okay and I will be filing a claim against this worker I believe her name was Monica and location.

Employees were friendly and courteous. Great people!

Everything was GREAT!

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Manager Betty was very cordial and explained everything. My only improvement is to make it clear on the website that the free month of storage with truck rental is not valid for in-town rentals.

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The whole process went very smoothly. Thank you so much for this service thank you.

the owner and her staff were really awesome & friendly. highly recommended.

I had a horrible experienve and I will never uae UHaul again.

Thank You.

Vehicle tire pressure was not adjusted. Had a flat tire before the truck was used. Waited over 2+hrs for roadside assistance and the mechanic was rude and very unprofessional

2 people helping me were not wearing masks, including store manager. I've rented many times at this location without issue but I will not return.

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Have the employee who checked me in and out be more respectful.and none arguementive.

Great experience

A VERY well-run location!

Kept calling and changing reservations. Rude. Made me wait past reservation time!

Thanks for making the process quick and easy!

The seatbelt on the passenger side kept locking up and was very frustrating to both my wife and I.

The system was down. Waited for 45mins.

When I returned the truck I had filled the gas right back to the line that was highlighted on my paperwork. When I got to the drop off location, I was told I was going to be charged 19.00 because I didn't fill the tank back to the line. I've rented at least 4 u hauls this years from a different location and have never had an issue with the flags level when I returned. I left this location, went back to the gas station added more gas—by this point it was way over the line— returned to drop It off and had to wait 30 minutes to get help. I've never had such an awful experience with u haul in my 20 years of using your trucks.

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I already submitted one already so stop sending this stupid things and do something about it

Help full and friendly

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Staff was very helpful both picking up and dropping off trailer, many thanks to them.

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The service people were very courteous and seemed very comfortable in the job.

Everything was great! The truck was dirty outside but didn't feel it was necessary to mark you down for it. Thank you

Thanks for all your help and everything are excelent

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Very pleasent, helpful, and efficient. If you ever rent from U Haul in the Sacramento area, this is the place to go!

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Very Professional, polite and friendly.

Le client n'a pas laissé de commentaire.

u-Haul wants to much personal information. all that is not necessary

Le client n'a pas laissé de commentaire.

Do better

I was told to pick up the truck and auto transport at different locations, which was fine. However, when going to pick up the auto transport, we were sent to the wrong location at first, and when we got to the second location we connected the truck to the auto transport, only to be told that we have to disconnect it because we were given one with a different serial number. I had to extend my stay at a hotel for an extra day as a result of this. However, everyone at each location was super nice, they just made many mistakes

Le client n'a pas laissé de commentaire.

Great customer service from Betty.

Vehicle did not run well. Shifted very hard. Check engine light was on. Clerks at location, one was not wearing mask, the other one was wearing mask below their nose. Reservations were miss handled by first location. Most of the mileage charged on the vehicle was due to having to pick up at a further location due to an error from U-Haul. Overall very poor service.

Le client n'a pas laissé de commentaire.

Owners should scan licenses, not customers.

All things excellent.

When and if I ever rent another trailer, I will go back to this location. I was pleased with the excellent service by the woman who created my rental contract. I was so grateful that the other woman who helped me hook-up the trailer, was so knowledgeable, helpful and kind. Best customer service ever!

Please clean sanitize your truck

Lisa and Debbie were very friendly and super helpful! U-haul made my moving experience a breeze and hassle free. I purchased a set of moving boxes, rented a hauling truck and other supplies; very convenient. I appreciate the mobile check in process! Thank you all!

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Open later than 5 pm for returns.

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You haul is my go-to place for trailer and truck rentals: the staff is always helpful, the equipment well maintained, the selection is good and the locations convenient.

Great efficient service. Check in was easy. Return was done extremely well. Well done.

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Management should not belittle their subordinates in front of customers.

Nothing... Everything was A1

I have never had such a great experience at U-Haul! Betty Hay and her crew saved the day.

Need to hire more help at this location. Had to wait almost an hour to return a vehicle. The service rep that helped me was as nice as can be but lack of help at the store may turn off some people quickly

Excellent customer service

Betty Hay helped me with my trailer rental. She was assertive, knowledgeable, and had a great sense of humor. She helped the process move along smoothly. I will rent here again when I need a trailer again. Thank you Betty for all your help and assistance.

Le client n'a pas laissé de commentaire.

Owner was very polite and accommodating. Will definitely be back

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Not a thing. Although, I went to the nearest center to where I live for I failed to read the conformation email; though not a problem. A customer was venting to C-19's protocols, the staff @ the 3000block on Florin Road handled each issue very well. As for the center I did obtain a trailer were cordial & professional. Very pleased. Rick

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The staff here were super friendly and so welcoming. I appreciated that after my long cross country drive. I'd recommend them to anyone!

excellent

Excellent job to the employees

Trailer lights were inoperable. Returned after hours and website would not allow to take required photos. Had to re-hook trailer and return next morning. Will not rent from uhaul again because of return problems. Would have been better to just return trailer in morning without extra trip at end of long day.

Well , i think you should make the mileage , Bigger on the form. Very small #. Making sure if individual is in need of daelee , or special moving blackets, Or even have some rope elastic bands. Some people get in a rush and forget. U all can charge for usual cotton blankes, but the others should be a given. Pluse rope insures heavy objecs don't get thrown around in the truck and damage inside with big dents.

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Clean the truck it had roaches when I got it and not cleaned properly

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Initial reservation was for the Gerber location. For 1pm.I arrived at the location at 12:30 and the sign at the door said come back at 2pm we are at lunch...what....I had to go to another location on west Stockton Blvd and luckily someone had just drop of a truck. My appointment to pick up my sofa was at 130 would not have been able to pick up my sofa if I was not able to rent my equipment as planned if I was not able to rent a truck at a new location...Also my reciept was not emailed to me as George said it would be I had contact U-Haul to get my reciept.

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