The staff at the Papago were nothing short of amazing, friendly and extremely helpful during my rental experience with them! I could not recomend their facility more! Thank you for all that you do Uhaul Papago team!
Adetoro M | Expérience généraleCustomer Reviews for U-Haul Moving & Storage at Papago Park
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent staff and facilities
briana b | Premières impressionsThe two guys was really nice and friendly THANK YOU H-Haul so much
kelyl h | Premières impressionsThe people here are WONDERFUL!
BRITNEY O | Expérience généraleThor and Terry have been and are amazing. Always happy, kind and helpful. I cannot say enough good things about my experience with the crew at this location.
Addison L | Expérience généraleThor was very professional, friendly, and explained everything in regard to the truck etc. it was a clean truck, and I returned same way! I appreciated when you used a service and the staff goes above and beyond doing their job, because they care. I will recommend this location! And also the location at 24th st and McDowell Rd, very nice staff, Anna was so professional I had to let her know immediately that she is great at was she does, her Costumer service is excellent and fast! Merci.
Susanna CThe general manager I believe is whom helped me out and I greatly appreciate his kindness. He was so nice throughout the process and I had such a good experience!
KAMILLE W | Premières impressionsThe guy who I spoke with at the front desk was amazing !!!!!!
Kaloni DTerry and Thor are awesome You are luck to have them.
Kevin FYeah just emptied my locker and there was two inches of dirt all on everything that's b******* I've got to do a lot of f****** s*** to get my stuff clean my rods and reels all got to be taken in it's going to cost me a lot of money that's b*******
Daniel S | Expérience généraleThe manager Teri was extremely professional the assistant his name is Store. He helped me from the day. I put my things in storage until the day I got my things out. They were extremely nice and knowledgeable. Thank you for all that you do.
Nicole D | Expérience généraleWe need more workers like Thor and Terry . But over all I will is was on of the best storage facilities. Thank you U-Haul
christopher t | Expérience généraleI canceled all the services
Paulette F | Expérience généraleSome of my belongings were wet. There was a ridiculous amount of dust on everything. I found animal feces and countless dead bugs. First time ever experiencing that with a storage unit.
Jennifer N | Expérience généraleEverything went well.
Sergio TEasy process
Margaret CIncredibly nice managers running this facility. It is neat and well-kept. Managers seem to know exactly what is going on and in control of activities. Site is quiet, with load & unload activities only - nobody is hanging out, working on cars or inside their unit. All of these details are hallmarks of good management - I would store here again and recommend this location to any relatives, friends or strangers.
Laurel M | Expérience généraleThanks Terry and Uhahul
maya bTerry and Thor were very helpful and professional!!!
Kevin B | Premières impressionsTerry and Thor are the best! You are lucky to have them!
Kevin FOwner and staff were amazing! Great experience.
BRENT HGreat thank you!!
Tegan BGreat team and customer service at this facility. I would drive out of my way to come back to use this place.
Damion H | Expérience généraleGreat, frendly people
Ivan T | Expérience généraleMoving is so stressful - Terry was very helpful and accommodating, which made everything so much easier. The facility is well cared for and clean.
Laurel M | Premières impressionsStaff , manager and Thor are fabulous, they get me in and out , would not go anywhere else! Charlie forker www.autohouse.com 602-622-6873
charles lStaff are very nice and helpful. They would try and help whenever they could and are genuinely nice people that care about the facility and their customers. The manager is also very caring and helpful. I would definitely recommend this U-Haul location.
TERESA A | Expérience généraleEveryone here is amazing!
Jenna D | Expérience généraleSúper nice employees. Convenient location. Clean facility and equipment. I even got a free upgrade to celebrate Christmas!
libia fDude running this place was super friendly and awesome. Would definitely rent from here again.
Ian WI LOVE IT HERE! AND THE WHOLE CREW IS AWESOME. THEY ALWAYS HAVE CANDY TOO. GREAT PLACE ALWAYS HELPFUL AND FUNNY
YESENIA L | Expérience généraleBoth of the owners helped me and were incredibly friendly! Fortement recommandé!
Keaton DEverything was fine except for getting nickel and dimed with yearly increases. Just got to be too expensive.
peter g | Expérience généraleStaff at 52 st and mcdowell awesome friendly and are like family
Felicia J | Expérience généraleRep who assisted me was AWESOME!! Deserves a raise!!👍👍😌
Anise LThor is awesome!
Kevin M | Premières impressionsGreat service
Kenny VExcellent, well maintained location with great accessibility. However, U-Haul (in general) could stand to improve the check-in/check-out times for returning customers. Corporate ideology is stale. Become a better leader in the industry and for starters, don't treat returning customers like it's always the very first time they've ever rented a truck...
Peter DExcellent customer service by Terry. He was friendly and very professional. He explained and offered other ideas.
Monica L | Premières impressionsTerry leads by example and the team is amazing. Can't ask for a better experience!
Brad S | Expérience généraleYour agent, Thor, was extreamly helpful. Knowledgeable, paticent, professional and very helpful. Excellent customer service. Would give him a 5 star rating.
Brandon CThor was great to work with. Everyone at this location so nice & helpful.
Douglas T | Expérience généraleThor was very helpful. Will recommend the location.
Susan HMaybe it was a lucky day for me, I really can't think of anything that could have gone better. It was my first time occupying U-Haul, I was attended very friendly and professionally.
damaso MThe staff were very helpful and informative and explained everything
Dennis C | Expérience généraleStorage unit wasn't cleaned. I said reservation they said move-in, I said move-in then they said reservation. I felt like service could've been better.
RIANNA B | Premières impressionsMy husband and I have known Terry and Thor at this uhaul since the catastrophic fire destroyed our home in August of 2014. They have always been compassionate and supportive during the various difficulties life throws at us. We have observed this type of care given to everyone that comes through their doors. We will always appreciate what they have done for us. We have emptied our units and then come back again and again since first meeting Terry and his staff in 2014. There is no doubt that we will surely use their service again in the future. Respectfully, Rod and Sandy Greeneltch
greeneltch s | Expérience généraleHad to move out. It has gotten to expensive.
Juan M | Expérience généraleBest place for storing items securely and with the appropriate climate
William G | Expérience généraleCool personal. Friendly and respectful.
linda m | Premières impressionsThor Darnell gave us exceptional service
hannah kThe manager of this store is amazing. Very friendly, knowledgeable, and great customer service. Thank you so much!
Chris DCommunication with in your office is very crucial. I returned the truck with in one hour at 11,4am and again some one else at the very office was calling me at 4,15pm that I haven't returned it.
robert kThank you!!!!!!!
hector e | Expérience généraleAll of the staff here at this location are amazing! Terry was wonderful and made our storage and truck rental experience a breeze! Will definitely come back here for any of my storage needs!
sandra f | Expérience généraleStaff was very helpful and very friendly
THOMAS P | Premières impressionsThe staff at pappago are Stellar and amazing!! My daughter recommend this location to me and now after years of interaction with the staff at pappago,Yes I will recommend this location!! Thank you! Very happy customer of 2+ years
PATRICIA T | Expérience généraleTerry Brigid and Thor are nice, friendly, welcoming and helpful. Always offering me water and snacks! Felt so much like extended family, I was sorry to have to leave the storage! Move out was easy.
marian g | Expérience généraleTerry and staff were the BEST!
Leilani B | Expérience généraleThe owner was very kind & pleasant!!!! Would rent from this location for next move!!!!!
Lindsay CVery courteous employees that are happy to do their job. Thank you for the great experience!
Angel BThe man who helped me at Papago Park was great. Super friendly, great customer service.
Andrew HVery nice business owner.
Kelly AI can't think of anything that needs to be improved. It was a great experience.
Jennifer LTerry was great!!
abimael fThor was thorough and professional in each step of the process. Family friendly environment. Excellent experience. 5-stars.
THOR D | Premières impressionsTerry is the best! Super friendly and helped me recover pieces of my desk i almost left behind
Jacob LEveryone was so nice and helpful!
DONALD VNothing this place is super great and friendly
Lazaric JThey took my "Last minute" reservation AND I got my requested CargoVan !! Love those guys !! Chuck
CHARLES MTerry, Thor, Cindy and Bridgid are just the best!! They are always so friendly and helpful, energetic and really good at anticipating what your needs might be. They are especially good at sticking with a problem until it is solved and resolved. Their sense of teamwork -- genuinely caring about their work, their customers and each other is truly special. My husband, Rod, and I have been regular Uhaul customers since the catastrophic fire at our farm August 7, 2014. So these folks have gotten us through some pretty tough times. Then, when my beloved Rodney went to be with God in Heaven last August 6, 2022 they have been there for me through all the devestation that brings!! They treat everyone like family which has always meant so much to us. So, do we recommend them to others -- YOU BET WE DO -- WITH THE HIGHEST PRAISE AND ENCOURAGEMENT!!
sandy gTerry and the rest of the staff were always helpful, informative and friendly. A complete pleasure to deal with them
Steven S | Expérience généraleOwner was amazing and so knowledgeable about the vehicle, I am very happy I rented from him!
Tamara BVery friendly and personable customer service . Thor was very knowledgeable and got me in and out fast.
Mark TThe staff were very friendly and helpful.
Rebecca PThis owner is professional compassionate and very knowledgeable. The staff is friendly, very helpful, supportive and a fresh breath of air. Storage is convenient accessible and cool. Definitely gonna be my spot every time I need a storage unit!
leanna e | Premières impressionsVery pleasant staff!
shirley b | Expérience généraleI was ok customer service was awesome from the main office and 2 employees but I left a comment already
STEPHANIE S | Premières impressionsAn experience above and beyond any expectation! Merci.
amanda a | Expérience généraleEverything was excellent - I will definitely use this site again, when needed, and will recommend to friends!
CHRISTIANA S | Expérience généraleThe staff here is the very Best , Thor and his crew ! Charlie www.autohouse.com 602-622-6873
charlie fThor and Terry were wonderful. Excellent service à la clientèle. They made my experience with UHaul exceptional. They had just enough humor to make me smile and to ease the pain if moving...definitely 5 star service!! Quick, easy and very helpful. Gina Comma
GINA CTerry was amazing and had great customer service. He was kind, funny, and made the rental experience easy.
Kirby-Ann CStorage GM was very accommodating easy to work with and a pleasure to Know. Our Charity had up to 17 storage units on both sides of the border and I can honestly say the one in Phoenix was the best location to store our product lines. Would recommend location to anyone needing a facility there. Merci
carl k | Expérience généraleThor is amazing
RODOLFO NDwarnell was very friendly and helpful he make our experience very fun and fast thank you!!! :)
cenydia s | Expérience généraleThe representative was awsome, very knowledgeable, compassionate, as well as very efficient. Uhaul is lucky to have Thor!!
Shirley HAll the staff is wonderful
charles fTherry and Thor manager r the best storage place ever
kevin d | Expérience généraleExcellent service agent was very polite and friendly. Enjoyable quick services.
alane lTerry was so kind, patient and helpful! Great experience!
MIKAYLA B | Premières impressionsStaff was friendly and helpful!
Rachel BThis location is phenomenal! They are so so wonderful, friendly, and sweet! This is the only U-Haul location I will ever use from here on out!
Saneyia TVery friendly crew and efficient, no problems
steve sGreat service !!
Pamela S | Expérience généraleUsing the app to do everything is easy and it's how the future should work. But the the dude at the pick up place was super amazing friendly as well. Answered all my questions.
Aaron RThe Staff members, specifically, Thor and Terry A., were amazing. They were very kind, caring and helpful. I am grateful for them and everything they did for me. Sincerely with Great Respect, Anna Irbinskas
anna i | Expérience généraleWell accommodating, understanding, and friendly staff. Fortement recommandé! ❤️
RUTH F | Expérience généraleTerry was efficient and professional
Susan HStaff very helpful and friendly, went out of their way to help when I was in a rough spot. Merci.
daniel m | Expérience généraleThe employees were Incredible Thor was very knowledgeable and Explain everything to me answered all my questions Him and the Manager when over and beyond my expectations by help me and allowing me Change the drop off location for the u-haul truck that I had rented in Las Vegas To be able to drop off at there location instead of the previous location that was in the contract since I rented a storage unit at thier location and my drop off location for the uhaul truck was at another location a few miles up the road but I was exhausted and hurting really bad and was dreading having to take it to another place but the made it happen for me and handle everything for me with making the Necessary calls to get the location's chanted in the systems. Over all this has been one if the best experience I have ever had with Uhal
KERRI M | Premières impressionsThe Staff went above and beyond at all times I was their . super friendly . It was a great experience . Thank You George Patrick
George P | Expérience généraleI order five medium boxes but never received them
RAY K | Premières impressionsKeep that good customer service and you're golden!
ERICK CThe customer rep at this location is AWESOME! He was very helpful, friendly and super funny. I will definitely come back and refer people to this location.
SHARON KI would recommend u-Haul at this location to anyone it's clean and the time is very good and Terry is also an awesome person thank you for letting me rent at U-Haul
cynthia t | Expérience généraleThe customer service I received at this location, was extraordinary! The nicest facility I have been to, by far! I would 100+% recommend!
Cory Sfor my friend ryan Anthony lam next time use uhal again
tom cBeyond great service! They care and go above and beyond to help customers! Gave me a ride back to my office after I returned my truck! They are awesome!!!!
PHILIP BI've had the pleasure of meeting Thor, God of "Thu-haul" great, decent guy. No issues with the truck. It was a 15", ride was pretty smooth considering I had a 2 bedroom apartment furniture. Great service on all levels
ahmed rFriendly with top notch service !
DAN C | Expérience généraleThor was very helpful.
gerardo p | Expérience généraleDropped off and realized I forgot fuel. The store manager acting real friendly asked how much and then saw the reading said don't worry about it, he'll take care of it. Guy charged me premium fuel rate anyway. Asshole.
Robert CIf you want good customer service they go beyond to accommodate you very understanding they take care of everyone this is the best you are please I think in the entire America I will tell everyone to go there
wadsworth m | Expérience généraleTerrys a cool dude! Super helpful I give the experience 10/10
Rande JMoving is such a chore. It takes up so much mental and emotional energy. And I could not have asked for a more helpful and patient service. Thor helped me with all the things I needed, and I was so thankful that this part of Ku move was seamless.
aurora lVery helpful staff! A+
Pamela S | Premières impressionsEasy check in . Was shown around by Thor he was very resourceful. Check in check out was self explanatory. Will only be using facilities temporarily but still loved the experience
TALIA C | Premières impressionsThor was very helpful in getting my reservation pulled up, finding the correct size unit, and making sure it was swept out before we put anything in it! Very accommodating when asking about storage for my vehicle and had a "back up plan" if everything didn't fit in my original unit! Highly recommend to anyone in need of a uhaul or storage unit!
courtney g | Premières impressionsGreat customer service!
FRANCISCO CEverything is great
DANA WNothing. I had a great experience overall. The website was easy and user friendly not to mention convenient. Employees were great and helpful too.
Faylynn NGeneral Manager of facility & Thor are always very helpful. Rent frequently. Everyone professional and efficient .
Susan HThe best everytime I go hands down
Anastassia RThe Terry Apolinaris and staff are outstanding! Making a tough move as painless as possible, the staff knew exactly what I needed to get what I needed done, alleviating a lot of the stress! Thank you so very much!!!!!!! Sincerely, Ronica Lee Gonzales ❣️
ronica g | Premières impressionsStaff was very courteous and helpful.
Andrew OTerry, Thor and the rest of the staff were great. They helped my son with his move-in and especially went out of their way when he recently moved out. Thank you so much for your great customer service and help!
Virginia T | Expérience généraleI feel you did it right. The only thing i can say, is the phone wait could be quicker.
shelia cVery professional, good upbeat personality. Would recommend he should be moving on up. Thor has so much to offer. Excellent
tracey l | Premières impressionsvery good
tom cThor is very professional and well informed in providing all the accurate and helpful information. Thanks for great staff.
gerardo p | Premières impressionsDoing a great job!!! Thor has easily customer service and enjoyed my experience
Keyshawn SYour staff are great and always friendly and hepft
DEBRA S | Premières impressionsCustomer service at this location goes above and beyond all expectations. If there is a need for storage in the future I will definitely come back to this location!!
Sandy G | Expérience généraleGreat job The on-site team was outstanding Was helpful in loading my UBox Loaded the whole box Very good service Thank you
Diane R | Expérience généraleAfter dealing with a few other locations. This one is A+. Love the customer service, the friendly service!
tanabah e | Premières impressionsThor was very helpful and knowledgeable 👍
Raymond A | Premières impressionsThe manager Terry is great at his job, he is very friendly and and has great customer service skills.
Alan M | Premières impressionsThor who is one of the store managers is a GREAT asset to your company. He is EXTREMELY helpful, friendly and shows courtesy to every customer. He should be commented for his service. Be thankful for him...because in today's world his type if customer service is rare.
Michael W | Expérience généraleExcellent staff! Air conditioned units are clean and highly secure.. definitely recommend to anyone looking for a locker.. only down side is no elevator, so if you have big stuff go for a first floor unit, it’s worth the extra.
Brian L | Expérience généraleVery friendly staff, easy and clear pickup and drop off. No hidden fees! Thanks.
James DExcellent fast service! All of the staff are friendly and helpful, especially Brigid! Fortement recommandé!
Brian LCustomer service is above par. The gentleman that was helping me was friendly.
Alfred IExcellent location and great Staff and customer service will refer to friends and family The residential managers are Excellent Thank you
Diane RThe staff was knowledgeable and friendly.
Paula W | Expérience généraleThor, Brigid & Terry at 50th and McDowell PHX were friggin AWESOME. No hyperbole. I've never seen more friendly, accommodating, upbeat and thoughtful staff. Anywhere. Let alone a storage facility. Give those people a plaque. It's not really a nice area around there but that facility was very clean and always felt safe, largely do to the confidence and approachability of the staff. In case you haven't noticed, I was very impressed with this location. 100 % worth every penny.
Eric E | Expérience généralethe people who run this place are great! it made my experience there worthwhile knowing they watched over my stuff during hard times. thanks fam 🤟🏼✌🏼
Lafayette A | Expérience généraleFriendly & helpful staff!
TIBOR S | Expérience généraleThe lady and gentleman that were there on 9/30 around 4pm were amazing. The women had the last name Yale but I forget the gentlemen's name. Super friendly and accommodating, best uhaul experience I've ever had.
Danielle C | Premières impressionsStaff was awesome. Top service & lobe the family friendly atmosphere 👌
Sidney T | Premières impressionsTerry and his staff ARE. SUPER. !! They communicate smartly, have just what I need, and all things work and are very clean ! It is SOO nice to do business with them all--Chuck
Chuck p | Expérience généraleBrigid was phenomenal and very generous, professional and she helped me out when I needed that. She went way up and beyond. You all have the greatest person working for you! She's at 50th and McDowell in Az GREAT JOB BRIGID keep up the excellent work!!!
lisa d | Expérience généraleI wish I remembered their names but the two gentlemen that helped me were awesome! I would definitely recommend this place to friends and family. Great experience.
JOSSLYN K | Expérience généraleThe staff was extremely friendly and very helpful. They had a great energy and I highly recommend them.
Damion H | Premières impressionsEverything was fine, except for all of my belongings covered in dirt and full of spiders.
STEPHANIE R | Expérience généraleThis U-Haul storage facility is the Epidemie of customer service. The entire staff is always friendly and courteous and accommodating. The leaned over backwards if there was ever anything I needed to get resolved. THANK YOU!
Gary W | Expérience généraleAll the employees were very helpful and nice as can be
richard b | Expérience généraleExcellent and very friendly service
amber f | Premières impressionsTerry & Thor were most helpful. Thank you!
hector e | Premières impressionsTerry and Bridget are the best in the business! By a mile! Won't go anywhere else in the Phoenix area. Highly recommend. Unbelievable customer service. Above and beyond at every turn.
michael s | Expérience généraleBridgit was wonderful and helped me out!! Thank you
Tracy T | Premières impressionsGreat staff prices are quite high
Matt B | Premières impressionsThe staff at Papago Park are very friendly and helpful. I highly recommend this location.
JEROME S | Expérience généraleFriendly helpful staff. Recommend this location
Mike P | Expérience généraleI've known Thor, the (Assistant?) Manager, for years; he is a genuine good guy and professional to the last. The facility appears well-maintained. I would recommend this storage facility in a heartbeat.
Christopher B | Premières impressionsthe staff there is awsome ...they actually cared..thanks you guys ...god bless.......bobby
bobby h | Expérience généraleSatisfied.
Ian D | Expérience généraleStored my things at this U-Haul location for 20 years. lI felt confortable storaging my belongings at this location. The staff has always been great.
WENDY F | Expérience généraleThis has got to be the best U-Haul storage facility around. Best in class and professionalism, grounds are immaculate and the storage units are just as clean. This is by far the nicest storage facility around and the keener clearly takes pride in running a nice looking and professional business. Looking forward to working with this facility in the future for my growing business needs!
Gavin P | Premières impressionsThey are amazing at this location. Very nice and helpful.
Mark L | Expérience généraleTerry and Brigid were terrific. Helpful from the second we arrived and did all they could to make our experience as easy and stress free as it they could. Right down to water and chocolates during our move. I won't go anywhere else in the Phoenix/Tempe area. I would give a 6 star review if they had that option. Top notch!
michael s | Premières impressionsGreat staff and great facility.
Tom H | Expérience généraleThe staff were nice, their office place was neatly clean and storage was very clean & convenient
virginia y | Premières impressionsThe Papago location was perfect for our situation. Terry, Thor, and Bridgette were wonderful. Professional and helpful with a twist of humor, lol. Great job guys! We appreciate it!
William R | Premières impressionsThis team is the best who could ever be!!!
Benjamin T | Expérience généraleAbsolutely incredible staff at this specific location. I'll never go anywhere else.
Karen W | Expérience généraleGreat staff and crew at this location. Thanks!
Jeff H | Expérience généraleSome say storage is just storage but these people have never rented a Uhaul space with Terry and his crew, if they have they would know that storage can only be acceptable when paired with such Customer Service as provided at Uhaul Papago Park!!! Thank you for the years of storage space and more so of the great experience!
joseph d | Expérience généraleThe best customer service! I highly recommend.
Timothy R | Premières impressionsTerry and staff are amazing! They are always so friendly and helpful!!
Sara R | Expérience généraleLove all the beautiful people there very helpful and kind and caring yes I would recommend people .
irene m | Premières impressionsThe staff always went above and beyond any and all my expectations and meet all my storage needs. Would refer anyone to this facility. Thanks for a pleasant experience.
Kelly D | Expérience généraleThe 50th St. and East McDowell Rd facility and staff are excellent. Greatly appreciated!
ELDON D | Expérience généraleThe employees were very friendly and very helpful I would recommend this storage unit to my friends and family because on how my stuff was safe and secure I had no problem getting in and out I very satisfied with the company and employees.
Rafael O | Expérience généraleGreat staff
Esther G | Premières impressionsTerry and his staff were friendly, approachable, knowledgeable, and quite helpful. I could not have asked for a better experience. Thank you very much.
Thomas A | Premières impressionsThe staff and the manager were amazing and understanding answered all my questions I would definitely recommend people there .
Jessica L | Expérience généraleIncredibly helpful and accommodating staff!
donna s | Premières impressionsvery friendly people and they treat you like family.
JOSEPH W | Expérience généraleLove love love the whole staff. The ALWAYS go above and beyond.
vicky m | Premières impressionsThe staff at this location is ABSOLUTELY AMAZING! My only complaint is that all of my stuff was full of rat droppings and some of my photos had been chewed on.
Danelle G | Expérience généraleThe gentlemen went out of his way to help me
richard b | Premières impressionsThe staff was always helpful and friendly I consider them true friends and WOULD be happy to continue to work with them for many further needs
David M | Expérience généraleIt would be better if staff answered the phones when customers call. When a person informs them of family tragedy do not brush a persons hardship off. Make sure they do biweekly checks for rats.mice and rodents. Staff be kind and friendly not look down on people or be condensing when issues arise.
SHAIHEEM S | Expérience généraleThe staff at this location are excellent persons, they are very friendly and helpful, I totally consider them my friends. Excellent service. Thank you so much.
sylvia d | Expérience généraleThe hold experience was everything I was searching for.
Kathrine W | Expérience généraleThor was very courteous and friendly
Gerardo P | Premières impressionsThe outdoor unit was not water resistant and a bunch of water/rain got into the unit and damaged some of our items.
christine j | Expérience généraleStaff is friendly, helpful and professional! Highly recommend to anyone looking for short or long term facility. LOCATION, LOCATION, LOCATION - this is the key to this facility. Close to major freeway yet minutes to major intersections and best neighborhoods - this is not a sleazy or middle-of-nowhere location. SAFETY, SAFETY, SAFETY - great security system, guard gates and staff. Best storage facility in metro-Phoenix.
jana v | Expérience généraleThor was so amazing and helpful. I was having such a horrible day and could not find anything to rent, he went above and beyond to show me kindness and to get me a storage unit. I would recommend this place to anyone, his amazing customer service should not go un-noticed. I will be forever grateful for him and the staff!! 100/10!!
Daviana R | Premières impressionsStaff was great, very helpful
JAMES J | Expérience généraleThe staff at this U-Haul is the best. I'm happy that I no longer need a storage unit, but I must say I'll miss the team. They always treated us excellent.
leanna d | Expérience généraleThe storage facility was always prestine and the staff are extremely helpful, friendly and courteous! I would definitely rent from this facility again!!
Kerri L | Expérience généraleTerry, Thor and Bridgid do an EXCELLENT job! The facility iis always clean, well lit and the security cameras work. Additionally, they are all very nice people. I always enjoyed speaking with them when I called to pay my bill. I would use their facility again and I have raved about them to friends.
Jane N | Expérience généraleAll Staff members were friendly and very helpful! Moving is the most stressful thing in life for me personally. The staff and owner had such a positive and welcoming attitude, help make my life easier.
alicia l | Expérience généraleThe facility was clean and well-lit. The staff were so friendly and helpful. I would happily use this facility again.
Chris G | Expérience généraleTerry and Bridget were extremely accommodating and friendly. I would highly recommend the Papago Facility to anyone looking for storage.
gershom g | Premières impressionsThe staff was so helpful yesterday! The reservation we made was for a 2nd floor unit and unfortunately with the way the reservation system is set up, our first choice was no longer available and the associate made sure we still were able to move into a unit and gave us a discount for the trouble. I am happy we chose this location to store our belongings. Everyone is very helpful and nice!
Rae S | Premières impressionsGreat service and facilities !!!!!!
Yolanda G | Expérience généraleStaffs are friendly and really helpful. I always enjoy visiting this Store.
JOSEPH W | Premières impressionsNice place, great staff !
TIBOR S | Premières impressionsBoth Terry and the woman who helped me later my move in day (I’m sorry I forgot her name) were fantastic.
SANDRA J | Premières impressionsSiemore muy amable el personal
Anahi G | Expérience généraleVery friendly and excellent security storage. Merci.
WILLIAM P | Expérience généraleEverything was excellent except for when I needed to get a hold of someone, I never could. Need more customers service representative
CAROL S | Expérience généraleThe team at Papago park is sooo warm and friendly. Great people and great service!
Denise F | Expérience généraleHated to go moved to far away
Manuelreen J | Expérience généraleThor checked me in over the phone, which was a breeze. I just showed up later, got my free lock, and the manager showed me the check in process. Everyone was very friendly, took pride in their job, and made the entire process a breeze. Kudos to the staff at Papago Park UHaul, they are doing customer service right! So glad I choose this place for my storage needs!
Grenee M | Premières impressionsThe staff at U-haul @ Papago Park goes above & beyond with customer service. The facility is second to none. I highly recommend. Debra
Debra T | Expérience généraleThe staff at U-Haul Moving & Storage At Papago Park were superb! I walked in and was greeted with a friendly warm welcoming from all three staff members in the room. Prior to coming in, Bridget called to confirm, gave me the office hours, and briefly went over what needed to be done when I arrived. The whole process was FAST and seemless!!! The facility was immaculate and they practiced social distancing as well as wearing face coverings. Briget was also the one who walked me to my storage and went over entry, storgage access hours, securely locking my unit, inspecting my unit with me, and how to move out. They all were a pleasure to work with and I'm glad I rented from this location opposed to closer to ASU!!!
Kerri L | Premières impressionsStaff really helpful and appreciate the ease of access to my unit
teirra v | Expérience généraleGreat customer service here. Everyone I talked to was friendly and informative.
Sarah O | Premières impressionsEasy-peasy. The way I like things to go.
Michael J | Online Move InBrigid was super friendly and very helpful. The storage unit is perfect for what I need and she covered all the directions and even showed me the unit to make sure the size would work. It was a Great experience!! Thank you!
Venus E | Premières impressionsThe staff were exceptional.
corey p | Premières impressionsThe people were always friendly and helpful whenever I had to stop by the facility.
CHRISTOPHER T | Expérience généraleI have felt like i was treated like family by Terry, Bridgit, and Thor. Of the several storage companies that i have used over the past 40 years, i feel that this facility and the people running it to be the best experience that i have had with any in the business. I will gladly refer them. And when i needed a truck and trailer last year they were there to help on that as well. Many thanks to Papago U-HAUL.
Robert A | Expérience généraleWould prefer 24 hr Access to get in only because I’m a night owl, but everything and service was great.
james h | Expérience généraleTerry is friendly, helpful, and very professional. He is a real bonus to your company.
Mark S | Expérience généraleStaff is exceptional, goes out of their way to make sure all is fantastic!
James H | Expérience généraleStaff were friendly and helpful!
Jack S | Expérience généraleThe staff is super friendly and very helpful!!
Mike M | Expérience généraleEveryone went above and beyond to help us! We are a non-profit that helps military families. I reached out to U-Haul requesting self-storage for two months. I hoped to get a good deal on the unit. I was amazed when I learned they were offering it to us complimentary for the first month. That was completely unexpected! I have personally used the U-Haul services before, this experience makes me proud to have supported U-Haul and determined to anytime the need arises in the future.
Christina W | Premières impressionsThe guys there are always friendly, professional, knowledgeable. It's a pleasure to meet with them.
BRENT L | Premières impressionsTerry, bridgett and the rest of his team are the best! Super friendly and helpful. Out of any u-haul I've rented from this is by far the best. Customer service is above and beyond excellent and they made me feel very welcomed and part of the u haul family. Definitely a 10 out of 10 and will be recommending to anyone needing their services!
Maiko J | Expérience généraleNon
Walter C | Premières impressionsThe employee that helped me, Thor, was amazingly helpful and very friendly. He went above and beyond to help us with all of our needs. Moving and finding storage is stressful, but Thor made it much easier! He was great!!
KELLI V | Premières impressionsExcelente servicio. El Gerente y su asistente estan siempre dispuestos a ayudar.
sylvia d | Premières impressionsBoth of the people who helped me were more than helpful and friendly .
kirk h | Premières impressionsThor, is a great employee he went out of his way to help me. I wasn't sure of the storage I needed. After, telling him what I required he was able to get me the unit that fit my needs.
Quentess S | Premières impressionsAlways treated like i was family. They keep the facility in tip-top shape.
Robert A | Premières impressionsHonestly have used 5 different storage places the past 6-7 years in the valley and this was by far the best experience. Staff is extremely friendly and helpful. Recommend to anyone looking for storage in the area and would come back.
Colton B | Expérience généraleGreat people, and great to do business with! I will miss not being there.
Geoffrey M | Expérience généraleTerry and his team at 4950 E McDowell Rd are always a pleasure to work with. Smart professional and friendly.
ELDON D | Premières impressionsThese guys went 'over the top' to service me ! They were 'proactive active' and really met my needs. You won't be disappointed when using this location !
Chuck p | Premières impressionsVery friendly staff
Rebecca H | Expérience généraleThe staff and customer service at this storage unit is incredible. I inherited this unit from someone else, and it wasn't close to my house. However, I kept it because of the staff. They are irreplaceable and I know I wouldn't be able to find another place that would compare.
LACENIA E | Expérience généraleThe customer service agent was very courteous and helpful. The computer was acting up and she stayed the course, got me checked in and explained and showed me where my unit was.
ronald r | Premières impressionsThey’re the best!!!!
Valerie G | Premières impressionsSome of the best customer service I've ever had. Also willing to go above and beyond.
Kevyn P | Expérience généraleGreat staff....very accommodating and pleasant to work with.
James H | Premières impressionsManager terry and staff are AWESOME!!
Maiko J | Premières impressionsThe office staff so wonderful, Bridgette, Thor,Terry..amazing
ROSEBELLE R | Premières impressionsGreat experience Thor always being super helpful and great guy
MAURICIO S | Expérience généraleTerry is so great and helpful. Really cares about his location and the customers. Made my short rental experience really good. Would recommend to anyone to rent here above others.
Sharon " | Expérience généraleThe Facility was maintained and accessible every time I needed to go in. Staff was very friendly and helpful - always smiling and welcoming. I would definitely rent here again!
Amanda H | Expérience généraleThor helped me and he was amazing, friendly, aware of the human side and helpful even though he was the only one working at the time great experience.
MAURICIO S | Premières impressionsThe staff is wonderful, very helpful !
Debra T | Premières impressionsVery friendly, easy to work with.
Jarrod C | Premières impressionsTerry and Brigid were so welcoming and friendly. They helped to reduce what was a stressful move. They were both very hospitable and kind. We recommend this storage facility highly.
Denise F | Premières impressionsTerry is the best!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Diane G | Expérience généraleThe staff here are unbelievably helpful and friendly! 11/10 would recommend!
DAMERON F | Expérience généraleThe front lady was super super great with customer service,love her vibe,very helpful and patient
Blanca G | Premières impressionsThe staff was friendly, helpful, just great people all around!
Alicia M | Expérience généraleI've had a storage room at the Papago Park facility for several years, and have had in-person and telephonic contact with both Terry and Thor. They have been unfailingly helpful, professional, and committed to providing outstanding support. I was there yesterday working with Thor and opening up a new storage room in the "climate-controlled wing" and exploring other options. A positive experience, and I was very appreciative and pleased with Thor's suggestions. I spoke with Terry today, and he was equally constructive and cooperative. My hat's off to them both, and they get my highest and strongest endorsement.
JEFFREY R | Premières impressionsGreat group of people at this location. If I need storage in the future, this will be my go-to place.
christopher b | Expérience généraleThe staff at U-Haul Went above and beyond to make sure that all my expectations and needs were met .they were very friendly and courteous and acted more like friends then somebody that did business with you. definitely recommend!
ken m | Expérience généraleThor was amazing. I was in a time crunch and he did everything he could to accommodate me. Excellent customer service...... EXTREMELY SATISFIED!
laura s | Premières impressionsThe resident Mngr. has always came off as always habing to control every aspect each time O bisit the facillity. He was real bad in the past, and doesnt seem to have vhangedich,from what I'm deeing anyways.
Robert H | Premières impressionsGreat service, management very accommodating when issues arise, very serviceable great experience.
ALBERTO A | Expérience généraleThe staff were more like friends than employes.Very friendly and just good people all around.Really gonna miss them.
dennis s | Expérience généraleAmazing staff!!! They make you feel at home, and they’re always helpful in anything I need.
irving g | Premières impressionsExcellent customer service
Dorcas N | Online Move InThe staff are great. Special thanks to Thor and Brigid for the warm welcoming and fast reliable help ! Love you guys ! And also Terry a wonderful and cheerful attitude!
selene n | Expérience généraleThe staff was very helpful, friendly, and a joy to work with! Storage facility is in a convenient location and kept in great shape with excellent security. Prices for the units were competitive. I recommend this storage facility to anyone!
Colin C | Expérience généraleNot only was this a great place to store my belongings, the staff was over the top amazing. Super fun, friendly and personable. Thanks for taking such good care of me! :-)
Marilyn W | Expérience généraleAll the staff was so friendly and went out of there way to help. I was totaly amazed is rare nowdays to get treated so well. Will be recommended by us!! Thank you so much for a pleasant experience!
Bradley W | Expérience généraleThe staff was phenomenal. Super friendly and great to work with
steven w | Expérience généraleFriendly and helpful staff. Always welcoming when I was around and available if I needed anything. Would highly recommend and I would come back in the future with any of my storage needs
Rebecca R | Expérience généraleI loved working with Terry and his team. He was friendly and efficient.
Roland F | Expérience généraleThe staff was extremely friendly... definitely the best experience I've had thus far working with Uhaul.
Byron B | Expérience généraleI have had a unit for 16 years and cannot speak highly enough about Terry and Troy. They are ALWAYS so friendly and helpful. As a business owner myself, I can truly share with you that they are an asset to any organization!
ARI S | Expérience généraleThe crew there is awesome friendly and professional! I would definitely use or recommend them again. I hope I don't have to use them again because of the neighborhood but I still would highly recommend them!
MARCUS S | Expérience généraleGreat experience and friendly management.
Robert D | Expérience généraleFriendly staff. Clean. Secure. Easy access.
lisa t | Expérience généraleGreat staff there
james p | Premières impressionsMoving is never "fun" however, the staff at Uhaul was so helpful and I greatly appreciate that. Now I can breathe easy... thank you!
Byron B | Premières impressionsVery friendly staff. Reservation was quick and easy. Storage unit clean. Convenient access. Can't ask for more. Thank you!
lisa t | Premières impressionsI didn't have any issues other than the prices are on the expensive side. If Uhaul itself gave out deals or discounts every once in a while they might appeal to a broader range of people.
chanel d | Expérience généraleThor is the best!
Mike K | Premières impressionsBest Customer Service! All the staff is amazing and very helpful. I highly recommend this Uhaul storage location to everyone!
cynthia d | Premières impressionsThe staff kept a good eye on everything, provided tools and other help, and were friendly at all times
Michael C | Expérience généraleWe love the staff here. We're will genuinely miss them.
HEATHER A | Expérience généraleThe staff was excellent I do appreciate the great customer service was able to move in my storage and also rent a van very easy.
Leslie G | Premières impressionsMy representative Thor was awesome. I recommend U-Haul to everyone He went above and beyond and took very good care of me.
trevia s | Expérience généraleThe staff was amazing, friendly and so helpful! I would definitely recommend this facility! Merci.
STEFANIE E | Expérience généraleWith this being my first time renting a unit, I had tons of questions and concerns. Terry and Bridgett were professional, knowledgeable and gave superior customer service! I am very much pleased.
kelly d | Premières impressionsThe two gentleman that helped me were hilarious, very knowledgeable and made the whole experience a lot of fun!!
Marilyn W | Premières impressionsTerry, Thor and the rest of the staff at the Uhaul on 50th St and McDowell in Phoenix are wonderful, helpful and always pleasant!
KATIE D | Expérience généraleA friendly & helpful staff, convenient location, & good selection of storage units and vehicles.
JEFFREY S | Expérience généraleThor is the best representation of Customer Service today! He was so very nice & professional but then he went way above & beyond & helped me unload my truck into a storage unit! Who does that?! Th
Jody W | Premières impressionsGreat staff and extremely helpful!!!
Nicolasa G | Expérience généraleNo comment
bill d | Expérience généraleNever had any problem with them! Very excellent!! Been there 2 years! Sad to leave but oh well best of journey
gracelia g | Expérience généraleThe staff at this location is absolutely fantastic and were so friendly, helpful and welcoming every single time I stopped at my storage unit. Facility is clean, well lit and climate controlled.
Kimberly S | Expérience généraleThor was very helpful, and polite. Service is a rare treat he was just that. a BIG thank you to him.
richard g | Premières impressionsThor was generous and welcoming from the moment I walked in the door. I was treated like a customer should be. He is an awesome individual.
trevia s | Premières impressionsTerry and his crew were top notch! Thanks guys for the help! I'll miss being a member there!
cade w | Expérience généraleThis facility is very clean, well organized and the office attendant very friendly and knowledgeable.
Michelle A | Premières impressionsThor and Terry truly went above and beyond to help us! I will recommend them to anyone!
Leah K | Premières impressionsThe staff was amazing!!
Piedad P | Expérience généraleIt’s was very expensive
Copeland E | Expérience généraleI've come back to this location every time
Helen L | Expérience généraleThey are always so friendly
dylen d | Premières impressionsVery friendly, humble and kind staff
francine d | Premières impressionsGreat quality of people, very proffessional,curtious , an helpful. Thankyou , Terry, Thor, Brigid . you guys are awesome!!
majhor b | Expérience généraleThe man and woman at the McDowell Road and 50th st. front desk were superb. Give them a raise!
Mike K | Expérience généraleWas over charged and he was too busy to hear me
Fidelis O | Premières impressionsHave had storage here 2 times before nice people and keep coming back.
Helen L | Premières impressionsOutstanding attitudes among staff! Great sense of personal concern, competency & caring.
TONYA N | Expérience généraleEveryone was very nice and extremely helpful. Thank you so much!
Kailyn H | Premières impressionsamazing staff
KATHERINE A | Expérience généraleWonderful place, allowed me to store my sofa for as long as needed. They let me prepay in advanced to be sure that I had enough time. I was able to pull everything out early and get a refund as well
dillon t | Expérience généraleN/a
Samantha R | Expérience généraleThis place is above and beyond expectations. Everybody and I mean everybody is fantastic and I will use them again and again and again. And I love their candy everybody was excellent!!!!!
sabrina m | Expérience généraleI/we've been utilizing this U-Haul Storage facility since the early 2000's. Can't say enough GOOD about The Manager and the immediate staff! Has been a TOTAL Pleasure & EXCELLENT experience!! AAA+++
DAVID W | Expérience généraleThis Uhaul has the best staff! Terry and crew are awesome! In the few months I had storage here, I felt like I was part of the family. I'd rent from here again in a heartbeat. Service is A+.
cheryl k | Expérience généraleWe enjoyed our time with you excellent personal service, thank you for every way in which you helped make this move a very pleasant one. Kathleen and Debra
kathleen t | Expérience généraleThor is the man!
Gregory K | Premières impressionsExcellent service
Gositha H | Expérience généraleThis team takes absolute pride in what they do and it shows. Clean facility, helpful and friendly staff and an overall great experience surely made "moving" so much easier. Merci.
Stephanie A | Expérience généraleMerci
Nicole M | Expérience généralethe experience I always have when doing buisness with this uhaul company an thier crew is over the top, beyond words that excell over outstanding also amazing.Thankyou Thor,Terry,An brigid your #1
majhor b | Premières impressionsVery nice people here. They were very accommodating!
Tabetha P | Premières impressionsThe staff was really friendly, make everything easy for myself Thank you sooo much guys Nice job
magdalena v | Expérience généraleVery professional and friendly
mike t | Expérience généraleThe staff was so welcoming, helpful, and caring. The best U-Haul I have ever used!
Lynn D | Expérience généralePerfect experience! Was in total shock to receive customer service to this level. Terry, Thor, and Brigid all serviced me without hesitation! Keep up the good work, will definitely be going back!!
James H | Expérience généraleFriendly.
victor g | Premières impressionsReally appreciate how nice and professional they were. Made our experience very pleasant. Merci.
Angel C | Expérience généraleI loved the staff very friendly
KRISTIN M | Expérience généraleThis was the most exceptional service ever! Terry gave me the best experience in the world. I was in shock with the cleanliness of the site and how smooth the process went. A delicious experience!
James H | RéservationYou all are like family, I would not get the good service u haul staff anywhere. Im very satisfied and any concerns you all always handle immediately. Merci.
FAY H | RéservationCurteous and prompt.
Gina S | RéservationGreat service
Tyler B | RéservationBest experience I've had with a storage/moving place - even helped me move some stuff into my unit!
Adam F | RéservationThe staff was super friendly and helpful. Thank you to the employee who went out of his way to deliver my ubox and helped me unload. It made me feel welcomed after moving across the country from MI.
Dana D | Expérience généraleFriendly staff. Would rent from again.
Billie H | RéservationExcellent Storage Facility! The Staff top notch providing extremely professional and helpful service! We highly recommend this facility and staff!
LORINDA E | Expérience généraleThe staff at this location is fabulous! So friendly and extremely helpful. Could not ask for a better crew!
LEZLI N | Expérience généraleThir Schrek n Terry are AWESOME KUDOS to them all customer service superb EXCELLENT set
ANGEL J | RéservationI absolutely love the group here! They are fantastic and always so helpful. I will miss having the excuse to drop by and see them. Kudos to all of them.
adina m | Expérience généraleThe staff was very friendly and very helpful!
Leslie Y | Expérience généraleTerri and his staff are fantastic!! I would recommend this location all my family and friends in the area. Thanks Terri for taking good care of my belongings! ;-)
LESLIE F | Expérience généraleSuper team that goes above and beyond in every single way. Very accommodating and helpful.
matthew p | Expérience généraleEveryone at U-Haul Moving & Storage at 50th St & McDowell were very friendly. However, Thor went above and beyond my expectations to help me with a personal jam I got into - Thanks again Thor.
MICHAEL J | Expérience généraleI recommend this location to everyone I meet. The staff is excellent and thinks of everything for the customer. Terry and the gang are the BEST!
HOLLY H | Expérience généraleJust rented a space.
Lynn D | RéservationVery professional staff!
MARK J | Expérience généraleAlways a dependable place to do business.
Tommy M | Expérience généralei couldn't have been happier. The staff was friendly and helpful. THe units were clean and convenient. thank you!
lindy s | Expérience généraleThe gentleman I interacted with was very pleasant, helpful, and friendly. Moving and storing items is very stressful and I was exhausted from the move. I really appreciated his chipper attitude!
Rachael B | RéservationExcellent customer service. They went the extra mile and made sure we were able to have a storage unit that was big enough to store all of our stuff.
Loren W | Expérience généralethank you!
gina l | Expérience généraleStaff there is great. Always helpful and a pleasure to deal with.
Suzanne U | Expérience généraleVery helpful what a great group.. always positive and willing to do what it takes to get the job done.!
melinda m | Expérience généraleVery helpful what a great group.. always positive and willing to do what it takes to get the job done.!
melinda m | Expérience généralegreat staff! greta attitudes and customer service
travis a | Expérience généraleGreat staff - Thor and crew always made me feel welcome!
Matt L | Expérience généraleThere
Luis R | Expérience généraleWhat a great location. Terry and Thor are great. They run a cheerful, friendly, professional, and family friendly location. Beat storage experience of my life. Would and have raved about it.
aaron k | Expérience générale