Website is horrible for uploading photos (at lowest possible pic size) for after hour drop off. Cell and free Wifi reception is good in this area but it still took 45 minutes due to problems with uploading photos. Latching hoods on trucks (especially 26 ft) needs to be watched carefully. Hood almost opened on the highway due to this complacency.MARK M.
U-Haul Moving & Storage at 50th St
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.roger M.
Le client n'a pas laissé de commentaire.Keo M.
Review customer receipt with the customer for any discrepanciesOluwagbenga A.
Le client n'a pas laissé de commentaire.Tyler S.
Great service, clean store and easy check out!!Jason L.
Le client n'a pas laissé de commentaire.Shanna M.
Le client n'a pas laissé de commentaire.Bernard M.
Le client n'a pas laissé de commentaire.Michael M.
1 day I didn't look my unit correctly, they called me to let me know it was not secure,so I could get down to lock properly before my stuff grew legs and wondered awaygrant c. | Expérience générale
Your system was down when I said I moved out of the storage locker. Was told I would receive my receipt following day. Never received it and you tried to charge me over 200 dollars for a unit I was no longer in.Dean L. | Expérience générale
It was all goodRandy M.
Staff was great.Darrald F.
I think he lied to usDennis C.
1. Warn customers of the ridiculous deposit for those who pay cash or debit. It isn't even listed on the website. 2. Accept Debit Visa in lieu of Visa for booking reservations. That is literally the whole concept behind them. Especially when they aren't being charged. Not everyone has a credit card.Kevin G.
The first unit had non-working lights and the next unit required major hitch repairs before we could hook up this took an hour to rectify and no credit or consideration was provided. On the other hand the return process next day was extremely well done.Kevan J.
I moved out of my unit many months ago and you've still been charging me. My locks were taken off my stuff was all removed. Doors were left open. I let them know in the office. I had two units originally, and only one was a continuing charge.Long story short I'll never use you guys again.Dustin K. | Expérience générale
Service was exceptionally slow, customer service was poor... truck windows and mirrors were filthy. Not a great experience this timeVannessa M.
Le client n'a pas laissé de commentaire.Austen M.
So I got charged for cleaniness and also paid for insurance the trailer was super dirty I had taken pictures of it because you guys charged me for cleaniness plus when I went to drop off the guy on phone didn't know our name and we probably got charged for it 7807822952Pearl B.
Le client n'a pas laissé de commentaire.Gerald U.
Le client n'a pas laissé de commentaire.jacob U.
I'm not sure what you can do to improve for the next customer. I was actually very impressed with this location. A staff member named Nick helped me and provided an experience like no other location has from whom I've rented. He was patient and took the time to not only explain everything but that I understood everything. All my questions were answered and felt as though I was helped through the process and not pushed through the process. Next time I rent a truck I will definitely be renting it from this location. Merci!Sean S.
Le client n'a pas laissé de commentaire.Nicole R.
Thanks for all your helpMaria I.
Le client n'a pas laissé de commentaire.Emou K.
Le client n'a pas laissé de commentaire.Ahmed S. | Expérience générale
Le client n'a pas laissé de commentaire.Jacqueline A. | Expérience générale
Fast good servicePaul B.
Le client n'a pas laissé de commentaire.John C.
Le client n'a pas laissé de commentaire.Jerry U.
Friendly staff! Efficient and very clean place. It was good to see that they're all maintaining Covid protocols (boxes infront of desk to maintain distance, clean spaces and wearing masks. Also sanitizer being provided)Roydon P.
Le client n'a pas laissé de commentaire.Allan E.
the vehicle was clean ,however it got a bad odor which mademe feel uncomfortableErick V.
Le client n'a pas laissé de commentaire.eugene L.
Excellent staff. Have dealt with another location in the past week and my experience there was not ideal. The service, and the friendly staff at the 50th Street location was above and beyond. I will likely only deal with this location in the future. I would not buy one of the last bottles of water on earth from the first. But go out of my way to get one from here.Kyle C.
I have rented from uhaul in the past and have really enjoyed the modernizations that have taken place for contactless efforts.Laura L K.
Please ensure that equipment is thoroughly cleaned, especially during covid. It was obvious that this wasn't the case because the last person's garbage had not even been removed.Terra G.
Le client n'a pas laissé de commentaire.Colin K.
Everyone I spoke to was kind and went above and beyond. Merci.Elizabeth T. | Premières impressions
Le client n'a pas laissé de commentaire.Troy B.
Fast service , easy return fast refund.Keltie G.
I was pleased with the service.keep it upEverline O.
Le client n'a pas laissé de commentaire.karen L. | Premières impressions
Le client n'a pas laissé de commentaire.Corey N.
Excellent service à la clientèleKatherine B.
First time using this kind of service will be using it again in the future for sure.nathan H.
The booking agents were great! Very personable, patient, polite & considerate.gail Z.
Let the customer know if the truck controls such as the steering wheel have been cleaned since the last rental of that vehicle.curtis Z.
Very poor service. Staff attitude towards customers. The worst service was at @ Whytemud and 106 street location were I was originally booked. Not professional at all.. Would never boob at this locationAmin H.
Le client n'a pas laissé de commentaire.Emma W.
Le client n'a pas laissé de commentaire.Jaswinder B.
Le client n'a pas laissé de commentaire.Christopher M.
Stephen very fast and goodThomas S.
Very friendly and accomodatingCrystal A.
Staff very friendly, accommodating and well organized, had my trailer connected and one my way quickly. One my return as I pulled up one of their crew came out to greet me and had the trailer removed in no time! Really appreciated the service I received from Stuart and his crew! MerciDaniel M.
Everyone was very professional and helpful. Thanks for making it easyRYAN V.
Le client n'a pas laissé de commentaire.Mary W. | Expérience générale
Le client n'a pas laissé de commentaire.Dean L. | Premières impressions
Le client n'a pas laissé de commentaire.Kory R.
The guy that helped us was beyond helpful and friendly. I haven't recieved such immaculate customer service in a long time. Very happy.Isobel T.
One of the best ways to make people happy is having someone meet you out side help you with unhooking the trailer and having the information pad so you don't have to go inside when you dropped off the trailer so I maybe able to go on my way . OH WATE THIS DID HAPPEN UHAUL YOU PEOPLE ROCK THANK YOU FOR DOING THIS!!!patick E.
Whatever tires are on the unit I rented suck!dylan B.
Le client n'a pas laissé de commentaire.Donald G.
The show had no been cleared off the trailer. Other trailers had been swept.Garfield H.
The truck was certified for release to me even though there were 4 rear tires almost worn to the max. Knowing this truck was making a trip across the country they should have replaced the tires beforehand. We ended up getting a flat tire and when the Kal Tire repair technician saw the tires he said the tires should be replaced. Four new tires were installed which allowed us to get through the snowy conditions in Northern Ontario. Otherwise we would have been stuck.David B.
Renting was done easily at this location with very helpful staff. Next time this location will be my first choice.Patrick D.
Very professional very helpful. Was in and out in minutes. Hats off to this location.Allan R.
Le client n'a pas laissé de commentaire.Nicole S.
Le client n'a pas laissé de commentaire.Bradley H.
Le client n'a pas laissé de commentaire.Jaroslaw O. | Expérience générale
Le client n'a pas laissé de commentaire.BRUCE M.
Le client n'a pas laissé de commentaire.dalton P.
My truck was not brushed off of snow or the window scrapped of ice. The pack of furniture blankets I rented weren't even in there ( waste of money ) and the back had snow in it I had to sweep outChristopher L.
We arrived on a Saturday morning. So did everybody else. There were only two clerks available. It took well over half an hour just to get up to the desk to complete the rental agreement.you need more staffDavid W.
Le client n'a pas laissé de commentaire.Shalesh K.
Le client n'a pas laissé de commentaire.Andre B.
Only thing l could see improved is having more then one person behind counter to speed things up.Mark C.
In my opinion you guys doing great job thank youtemesgen S.
Le client n'a pas laissé de commentaire.Leonard C.
Broken glasses was left upon receiving the truck.Sze Kit C.
Le client n'a pas laissé de commentaire.Mike A.
The wait time to get the hitch installed was really long. That was mainly because of my battery wires. Which wasn`t a big deal because they worked really hard to find me a new wire. Then when I went to pick up the trailer there was another long wait because the wires that were installed on my hitch were malfunctioning. It ended up being fixed but was a bit annoying to be waiting almost 5 hrs each visit.Natasha M.
Except there is often garbage on the ground outside the building where customers park their cars. I think that should be monitored and picked up daily.zoey C.
The vehicle died on me at my first stop and I had to wait an hour before being rescued. It also cost twice as much as I was quoted online due to hidden feesJonathan C.
Le client n'a pas laissé de commentaire.Gordon P.
found mouse shit all over our stuff in you storageMitchel Z.
Le client n'a pas laissé de commentaire.treena g. | Premières impressions
Le client n'a pas laissé de commentaire.warren M.
Good job!Jacqueline A. | Premières impressions
I was upset because I was suppose to pickup my uhaul at 12 but when I got there they informed me that a lot of people haven't returned the uhauls on time so I didn't have one. They did try to get me one way outside the city but that was to far to go. I ended up having to wait till 4pm to get a uhaul. I appreciate that they tried to get me one and I did end up getting on that day but it was very inconvient because I only had help for a certain amount of hours and they all had to leave.Leighanne K.
Excellent staff, friendly, and helpful service. All round great experience Chris R. | Premières impressions
Make sure order changes/ over the phone changes are looked after, had an issue with times not being correct after confirmed the time change over the phone a week prior, then day of it was the original time slot that didn't work, very easy and great experince using/ returning equipmentKyle B.
Where do I start... was â€œguaranteedâ€ a vehicle from 9am-5pm only to show up and be told I couldn't take the one I ordered until 1pm. 50 $in Uber's later, I payed for my 20' truck only to find out they supplied me with a 26' truck without telling me. After pleading my case that this truck was way too big and wouldn't fit in the loading zone of my new place, I was switched to a 15' truck. The overall service was a complete joke and I would not recommend it to anyone, friend or foe.Joshua S.
Le client n'a pas laissé de commentaire.Michael Z.
Le client n'a pas laissé de commentaire.Aleksa E.
Le client n'a pas laissé de commentaire.Dean K.
You need to add more staff, the wait to return the trailer was unacceptable. There had to be at least 8-10 people waiting in line and one employee trying to return/rent out equipment.Brandon R.
Excessively long waits for staff assistance, there were always large uhaul trucks parked in the way of the “drive up storage locker” and would have to go inside and request them to move the truck, and there was mouse poop all over the floor of the unit with no barriers to prevent mice from getting in. Would not recommend uhaul.Abby F. | Expérience générale
Le client n'a pas laissé de commentaire.Man T.
Le client n'a pas laissé de commentaire.Carla S.
The gentleman helping me on arrival and drop off was so helpful and kind. Moving js very stressful and he made my experience so much better. Thank you! I didn't get his name ...Ruby S.
Nothing that I can think of.Don W.
I ordered the truck 2 days before to be able to server self myself at 9:30. When I got there I had to wait and it wasn't ready until 11:05. And the pads weren't there, I had to ask for them and on top of that I am being charged for a dolly that I never rented. That delay caused one of my movers to leave because they had other commitments. It changed the whole moving process for us. Terrible experience.Kais A.
Le client n'a pas laissé de commentaire.Britany T.
Friendly and knowledgeable staff nice to see courteous seviceHerald L.
I was not told about returning equipment after hours and when I called to see about it At 8:30 pm I was put on hold so long That I had the trailer dropped off and was almost home before they answered.bruce K.
The vehicle was very old and not efficient on gas. All these old vehicles need to be replaced.Wadee M.
My reservation was changed from an 8-5PM request online to a 4 hour time slot between 11-3PM without confirming with me that it was okay. To make things worse, due to the long lineup at the till, I wasn't even able to drive my rental away until 11:45. I highly recommend confirming reservation changes with customers before overbooking if you want to maintain customers in the future. I will be going elsewhere for my future moving needs.Daniel C.
The systems are running extremely slow, it took almost 10 minutes for a fellow in front of me to purchase 2 boxes and a roll of bubble wrap. This has nothing to do with the staff but Uhaul's networking issues. The staff are incredible - always friendly and helpful, which is why I go out of my way to rent from this location.Christine B.
Our 15ft truck reservation wasn't available. Offered a 26ft but too big had to really convince them to let me take the 15ft that was in the lot. Waisted 1hr of our day. Once they were able to give us the other 15ft truck it worked out fineSandra P.
Le client n'a pas laissé de commentaire.Mike J.
This location did explain that I would be charged a second full rental rate or that there was a 21 $fee for the truck to be inspected the following morning. The truck was 15 min late on return! This is disgraceful customer service. I will definitely have other reviews to make via social media.Douglas V.
excellent except you need someone on the phone so customers don't wait on hold forever. Also when paying each month the wait is long. For years I had to pay a 10 $fine for late payment, I can't see why I couldn't change my payment date yill the end of the month when the old age pension comes in. I was always 10 or 12 days late.bill r. | Expérience générale
Le client n'a pas laissé de commentaire.Edward T. | Expérience générale
When matters did not go as planned The staff always retified the situation Farely quickly...john m. | Expérience générale
Le client n'a pas laissé de commentaire.VIRGINIA R. | Premières impressions
Le client n'a pas laissé de commentaire.Elizabeth K. | Premières impressions
Le client n'a pas laissé de commentaire.Eiche G. | Expérience générale
Le client n'a pas laissé de commentaire.Antony H. | Expérience générale
Le client n'a pas laissé de commentaire.Jaroslaw O. | Expérience générale
Le client n'a pas laissé de commentaire.Ken B. | Expérience générale
Le client n'a pas laissé de commentaire.Linda Y. | Expérience générale
I had made online reservations, and for some reason the associate could not find them. I had to go through the whole initiation again with her. I also signed up online for the free lock promotion, but they didn't have any in stock so I had to purchase a lock. The hold ups and disorganization is a typical experience at this location. When my friends had rented an indoor unit a few months back, we had about an hour of wasted time trying to deal with the swipe card not working for the facility, having to return in and out of the store to get help from an associate as nobody was willing to come outside to help deal with the problem, and the alarms going off constantly. The only reason why we returned is because of pricing and location.Abby F. | Premières impressions
The Staff are friendly, professional and very helpful in getting me my unit. I dealt with Stewart mostly and he was great! Thank you :)Jennifer K. | Expérience générale
Le client n'a pas laissé de commentaire.abdalla z. | Expérience générale
Staff are awesome Very accomondatingjohn m. | Premières impressions
Everthing was good except when the uhaul people in Calgary confirmed our 10 by 15 storage unit for us for 215 then when we got to Edmonton and they said we had no reservation for a storage unit so we had to take a 10 by 18. But it was 240. So we said okay we had no choice cause there wasn't any 10 by 15 left. We are fine with it not happy with the extra amount of money but there was nothing else we could do as we needed to unload our things.Edward T. | Premières impressions
Le client n'a pas laissé de commentaire.ven p. | Premières impressions
Although I received the unit free of charge, if I were to purchase and spend money on it I would prefer to have a clean unit which was promised but never delivered. Also I had a very hard and difficult time opening up the roll up door which was promised to get fixed and tagged but wasn't. Otherwise, the staff were excellent, friendly and helpful.Carla L. | Expérience générale
Would be a 5 star but had card issues which kept sounding alarm, They worked hard to correct the problem so I am happy with their dedication to the jobKen B. | Expérience générale
In these troubled time while we controlled and isolated by Corona Virus, your staff did a great job of treating people personally, kept their distance but service was close.Ken B. | Premières impressions
They didn't honour the 167 online price, instead charge 179 $. with tax its a total of 188 $. Thats with no insurance, no 24 hours access and i don't feel the storage is secure, i will not store anything valuable here. I could of got the same price at storage mart on 127 street with insurance and they have gated 24/7 access. not happyabdalla z. | Premières impressions
:DNatasha M. | Expérience générale
EMPLOYEES WERE NOT HELPFUL AND LOOKED AS IF THEY HAD WORN THE SAME CLOTHES FOR DAYS. PLACE WAS FILTHY AND A MESS. FELT LIKE I SHOULD TAKE A SHOWER AFTER I LEFT.NEIL M. | Expérience générale
Le client n'a pas laissé de commentaire.Pamela C. | Expérience générale
Very friendly and informative staff!jean k. | Premières impressions
Le client n'a pas laissé de commentaire.Dylan F. | Expérience générale
My only concern relates to your practice of charging for the month. In my case I vacated the storage locker prior to the end of the prepaid month. I expected a partial refund of my monthly payment. I was advised that would not be the case. I am sure U Haul will rent this unit to another client and collect twice for the same time period. I consider this an injustice and poor client service.robert p. | Expérience générale
My belongings were all ruined by mice, I had to dispose of almost everything. A waste of my money and belongings.amanda v. | Expérience générale
Exceptional customer service!!!zamzam a. | Expérience générale
Very helpful and knowledgeable staff . Convenient location easy in easy outDWAYNE B. | Expérience générale
been there for a full year, and didnt get no discount for being a good customer. used uhaul trucks few times, even refered family n friends to use uhaul trucksChantel S. | Expérience générale
Filthy place & Rude arrogent staff!! Will NEVER do business at this location again. Would it kill your staff to be friendly and act like they want to be there? Apparently -_-Sara D. | Expérience générale
It was overall a great experience.Diane C. | Premières impressions
Uhaul towed my over due cargo van with my stuff inside, telling me i had 5 days to collect stuff from a storage locker at their compound., over half my stuff was missing est. 35 000 $. value staff stoleSam M. | Premières impressions
.James L. | Expérience générale
Mouse problems still Unless customers service Save your money don’t use them for anythingJASON R. | Expérience générale
The people deserve kodos for the great work they did and I would totally use them again.Carol D. | Expérience générale
too few staff at this location for the volume of customers leading to long wait times . Staff are friendly and helpful.jeanette d. | Expérience générale
There was a bit of a wait because they were understaffed but if you are patient they provide excellent customer service. We rented trucks and a storage. Service was quick and efficient.Gail V. | Expérience générale
Good price and good servicedenis p. | Premières impressions
I moved out on my birthday May 28th, my friend Rita can vouch for me..i like how no daily evaluation is done. Uhaul took my lock and i was forced to vacate so my items were not stolen or auctioned..jayne s. | Expérience générale
The customer service there was very slow and they got paperwork all mixed upChristina H. | Expérience générale
The whole experience went smoothly!Gail V. | Premières impressions
Staff were always super friendly and helpful. The only negative trying is that they often appeared to be short staffed and there was sometimes quite a long line up.Corrie G. | Expérience générale
staff went over and aboveLevi E. | Expérience générale
Great serviceSHEAYA T. | Expérience générale
There were mices in the storage and lady “Ravena “at the desk didn’t show any concern about it and was over the phone and didn’t pay any attention to me poor serviceHarjit J. | Expérience générale
I did not like the fact that I had to buy a lock from U-Haul when I already owned locks which I purchased from U- Haul a year earlier. I was up against time and felt I had no choice. That angered me.JACK D. | Expérience générale
Lack of staff, customers were waiting in line for quite some time with no employees to be seen at the countercarlos p. | Expérience générale
The staff was very helpful in regards to ending the leaseMARGARET S. | Expérience générale
Attendants kept people on hold for 42 minutes. (Have pictures) mouse traps where not filled. Couldnt access washroom or unlock door. Storage locker got infested with dead mice and bugs.service refusedJames S. | Expérience générale
Horrible will go anywhere or throw all my stuff away before I ever use any service from any uhaul ever again . I went to storrage king on 127 and 144st way better everything .Tasha L. | Expérience générale
When moving out, the big door was broken and not use able. Had to move everything out thru the man side door. Very awkward and difficult to do. Staff inside were really busy and couldn't help at the tChantel S. | Expérience générale
The staff is unorganized and rude...Luul I. | Expérience générale
Everything went very well with my move thanks to uhaul.Jeanne H. | Premières impressions
I liked the storage because i was able to access it anytime I wantedPeter S. | Expérience générale
The staff was absolutely horrible. The worst customer service I have ever experienced. Staff was unfriendly and never willing to help when I needed my ubox.Powin L. | Expérience générale
Very kind and easy to work with appreciated the managers help on more than one occasion.donna m. | Expérience générale
N/aPATRICIA S. | Expérience générale
Had to shovel the ice away from my unit entrance. The ice had been left for weeks without removal attempt. The wait was almost an hour before I was helped. I never received a call back for my reserKyle M. | Expérience générale
The employers were very friendly even for being a new employer however the time waiting for an employee to help us find our storage and sign out trailer back in took almost 2,5hours. Not good at allKyle M. | Réservation
I dealt with Becky the manager and had a very good experience. I would highly recommend UHaul as the storage choice for everyone.Al H. | Expérience générale
AucunCameron D. | Expérience générale
Everyone was helpful. The inside unit access hours could be better but had a great experience other then thatNatashia S. | Expérience générale
Friendly and punctual service.Keith O. | Réservation
Staff were very helpful and explained all my options. they provided information on ipromos and helped find the best deal and cost for my needs.Holly W. | Expérience générale
Not only had i paid my rent snd vacated and cleaned on time but was sent monthly bills for months afterDavola G. | Expérience générale
I had many problems with my storage unit. It flooded twice damaging a lot of my contents. When I moved all the stuff out ofy storage unit I discovered it had an infestation of mice once again damageTHERESA F. | Expérience générale
I rented a 5by10 for two months. And paid for two months. But I emptyed in a month. But I was not refunded for the second month. I am not happy and will not recommend Any one to you.Lorie S. | Expérience générale
Didn’t visit facility Dealt with rep ppl manager and assistant couldn’t deliver on confirmed date rearranged manager rude immature and unprofessional threatens to pick up pods and I make arrangementKaren D. | Expérience générale
Some employees are very good liars and management should investigate and should know who you hiringbarkad a. | Expérience générale
Lynn was super helpful.Ranulfo V. | Expérience générale
They were greatChristine H. | Expérience générale
WHEN REQUIRED I WOULD USE &RECOMMEND YOUR SERVICES.THANK YOU.roger w. | Expérience générale
I moved my storage because the price went up twice within a year. That made a total of 10 $increase.BONNIE G. | Expérience générale
Given false info on two of three occasions Ended up cost me big bucks as I had to travel 5 hours on two occasions to get my goodsGlenn R. | Expérience générale
Ever since I decided to have uhaul facilitate my moving and storage needs, I've received nothing, but headaches and frustration. There is not enough characters in this field to even begin to describe.riley m. | Expérience générale
Pleasent staff. Always helpful and friendly.Shawn C. | Expérience générale
We stored our items for less than one month, we had no issues. We got all our stuff back safe and sound.PEARLEEN K. | Expérience générale
I had moved out the end of last month and had notified your service by phone. Prompt responses would be helpful. The move out date was wrongTOLA A. | Expérience générale
Very kind helpful people that go above and beyond to help their customers.ISLA S. | Expérience générale
Very happy with service.John K. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!